SUMMARY

• Successfully implement three full cycle of Salesforce CRM (SFDC).
• Excellent experience in Salesforce Administration, Custom Integration of Outbound Messages, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, AppExchange Package, Custom Application and Sandbox data loading.
• Good work experience on Notification services in setting up the Scheduled jobs and alerts.
• Experience in exporting the data to Excel Files and Text Files from database.
• Good knowledge of Salesforce Spring 18 release new features.
• Extensive familiarity with Custom Objects, Custom Fields, Picklist, Role Based Page Layouts, Workflow Alerts and Actions, Workflow, Validation Rules, Approval Processes, Custom Tabs, Custom Reports, Report Folders, Visual Force Pages, Snapshots, Dashboards, and Email generation according to application requirements.
• Good expertise in SOQL, HTML, XML, JavaScript, SQL, Java and C#, SOAP - based web services
• Strong at analytical/problem solving skills with enthusiasm to learn new technologies.
• Experience in Business Analysis working closely with Business & Support Units.
• Experience in Managing Reports, Data Migration, Testing and Support, developed and executed unit test scripts and UAT to ensure correctness of the implementation.
• Experience in Call Center Cases Support and worked on Portal Management.
• Exposure to Salesforce1 and Lighting components and working experience on the Salesforce App Cloud in designing the enterprise apps with the new Lightning Experience which combines the new Lightning Design System, Lightning App Builder and Lightning Components
• Excellent Analytical, Problem Solving, Communication and Interpersonal skills to interact with individuals at all levels.
• Experience with IDE tools like My Eclipse, Eclipse and Force.com Eclipse IDE Plug-in.
• Worked on Sales Cloud Lightning UI and Lightning Components.

TECHNICAL SKILLS

Salesforce: Salesforce CRM, Apex Custom Controllers, Apex Classes, Apex Triggers, Visualforce Pages/Components, Batch Apex, Apex Email Service, Web Services, SOQL, SOSL, AJAX Toolkit for S-Control, Workflow & Approvals, Reports, Dashboards and Custom Objects.

Salesforce Tools: Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, SKUID, Change Sets, Import Wizard, Data Loader, Force.com Excel Connector, Developer Console, ANT Migration Tool

Integrating Tool: Apex Data Loader, Information Power center, CRM Fusion Dupe blocker, APTTUS CPQ

Programming: Apex, C, C++, Java

Web Technologies: HTML, XHTML, XML, CSS3, AJAX, Java ScriptWSDL, SOAP API, REST API

Database: Oracle 8i/9i/10g, SQL Server 2005/2008, MySQL

Operating systems: MS Windows 98/2000/XP/Vista/7, Microsoft Windows Server 2008 R2, Mac

Other tools: MS Vision, MS Project

PROFESSIONAL EXPERIENCE

Confidential

Salesforce Developer

Responsibilities:

• Managed the database for the team's regions and performed basic administration, de-duping and cleanup procedures
• Managed ongoing support request and administrative needs of users.
• Worked on Sales Cloud Lightning UI and Lightning Components.
• Manage SFDC application according to governance model
• Created Email alerts which fires based on criteria.
• Mastered implementations of multiple uses of Apex, SOQL queries, SOSL, custom object design & management, and the creation of Visual Force Pages.
• Built custom fields, workflows, and validation rules on Salesforce.com objects
• Test Scripts, documented Test Results and User Acceptance Test (UAT) were reviewed.
• Used to Lightning Components access at the user, profile, and organization level.
• Worked in developing various lightning components, events and lightning applications.
• Created Lightning Component Tabs and Visualforce Tabs.
• Used Lightning process builder for visualizing and creating automated business processes.
• Worked on SQL, C# and ASPX pages to create reports.
• Implemented DocuSign App Exchange Application.
• Develop and create customized reports and Dashboards for CEO, CFO and executive management team.

Confidential, CA

Salesforce Consultant

Responsibilities:

• Involved in the Business requirement gathering for Salesforce Standard and Custom Applications.
• Involved in preparation of Functional Requirement Document (FRD) to capture all functional requirements for salesforce.com application enhancement, customization and modification.
• SPOC (Single Point of Contact) between the end users, technical team and architects for problem resolution and system enhancements like quote to cash application etc.
• Gather requirements for the new enhancement and work with the technical team during the development process and do a thorough testing before delivery.
• System Admin activities, which includes creation of New Users, Report Groups, Responsibilities and Menus.
• Create dashboards to present the reports according to the user profiles.
• Proactively create Apex Triggers and Apex classes, develop and manage complex workflows, approvals, validation rules, assignment rules and system triggers.
• Created VF pages and Apex Class and Test Classes for customized view of Dashboards and Reports.
• Efficiently worked with standard Salesforce.com objects like Accounts, Contacts, Leads, Cases and Opportunities.
• Review Test Scripts, documented Test Results and User Acceptance Test (UAT).
• Resolve the cases and support the team on urgent bases, implementation and working with real-time troubleshooting.
• Integrated Force.com with Salesforce 1 and Mobile Apps.
• Communicating regularly with the SFDC designated super users to support them in their role and provide information and training on new features and functionality.

Confidential, CA

Salesforce Consultant

Responsibilities:

• As SFDC Consultant, interacted with various business areas to gather requirements and develop data model to suit complex business needs.
• Used Sharing settings such as Account Sharing Rules, Opportunity Sharing and Account Plan Sharing Rules to stop user access to records, which they do not own.
• Implemented SSO (Single Sign On) and tested in Sandbox environment, later it is deployed into Production environment.
• Participated in Data Center Migration and tested test case scenarios in Salesforce for DEV, QA and PROD environments.
• Efficiently worked with standard Salesforce.com objects like Accounts, Contacts, Leads, Cases and Opportunities.
• Designed, developed and deployed the Custom objects, Page layouts, Custom tabs, Components.
• Proactively created Apex Triggers and Apex classes and developed and managed complex workflows, approvals, validation rules, assignment rules and system triggers.
• Created Opportunity and Territory Management, Role Hierarchy and Auto Assignment Rules and given Demo to users how to use in their day-to-day activity.
• Used Data loader to bulk load data into Salesforce.com.
• Written Apex Test Classes for unit testing to ensure at least 75% of code coverage is met.
• Synced Contacts, Events and Tasks in MS Outlook with Salesforce by using Salesforce for Outlook.

Confidential

Java Developer

Responsibilities:

• Involved in various stages of the project life cycle primarily design, implementation, testing, deployment and enhancement of the application.
• Involved in designing the system based on UML concepts which include data flow diagrams, class diagrams, sequence diagrams, state diagrams using Rational Rose Enterprise Edition.
• Designed and developed web pages using JSP, HTML and used JavaScript for client side validation.
• Involved in design and development of the application in n-tier fashion based on MVC architecture standards and utilized Struts frame work.
• Involved in the requirements gathering, analysis, design, development, and testing phases of Software Development Lifecycle (SDLC).
• Worked with the team to design the front end GUI using JSP, JScript and HTML.
• Spring, Servlets, JSP, and JSTL are used for building the application.
• Worked on JavaScript to implement front end side validations.