SUMMARY

• Around 8 years of experience in IT Industry with 6+ years professional experience as a Salesforce.com consultant involved in designing, modeling, analysis and maintenance of CRM systems on various business.
• Experience in Both Sales cloud and Service Cloud implementations, salesforce.com sandbox and production environments.
• Experience in Salesforce Lightning UI, building components, design standard and custom flexi Home, App and Record pages.
• Experience in SFDC development using Apex classes and Triggers, Integration, Visualforce, Force.com API, Force.com Sites, SOQL, SOSL.
• Proficiency in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Record Types, Email Services, Approvals, Workflows, Reports, Dashboards.
• Extensive experience in data migration and integration using Data Loader, JitterBit and Mulesoft.
• Designed Junction objects and implemented various advanced fields like Pick list, Custom Formula Fields, Field Dependencies, Work Flows and Approval Processes for automated alerts, Field updates and Email generation as per Business needs.
• Good experience in designing of custom objects, custom fields, role based page layouts, custom Tabs, custom reports, report folders, report extractions to various formats, design of Visualforce Pages, Snapshots, Dashboards, Apex Classes, Controllers & Triggers, and various other components as per the client and application requirements.
• Proficient in authoring Business Requirement Documents (BRD) into System Requirement Specifications (SRS) and identifying interface and business process specifications.
• Competent in analyzing and creating Narrative Use Cases, Use Case Diagrams, Activity diagrams, Class diagrams, Data/Flow/Navigational flow diagram using UML Tools like MS Visio.
• Highly motivated team player with excellent communication, presentation and interpersonal skills. Willing to work in a challenging and cross - platform environment.
• Experience working in Agile Methodology and involved in onsite and offshore coordination.

TECHNICAL SKILLS

SALESFORCE TECHNOLOGIES: Apex Language, Apex Classes, Apex Triggers, Lightning components(controllers, helpers, CSS bundles) SOQL, SOSL, Visual Force (Pages, Components and Controllers), Apex Data Loader, S-Controls, Workbench, Apex Web Services, Force.com Apex Explorer, AJAX, Dashboards, Reports, Analytic Snapshots, Custom Objects, Eclipse with Force.com Plug-in, Force.com IDE

ETL/INTEGRATION TOOLS: Eclipse Force.com IDE Plug-in, Data loader, Force.com, Workbench

DOCUMENTING TOOLS: MS Office, MS Visio Pro

PROFESSIONAL EXPERIENCE

Confidential - Dallas, TX

Salesforce Admin/Developer

Responsibilities:

• Redesign and develop application from the legacy system Share point to salesforce.com.
• Implement complex Case management system for internal users and available for community users
• Configure Knowledge base in lightning and make it available with customized search functionality and profile based layout.
• Integration of Sales cloud with external information systems using SOAP API web services.
• Created and maintained the email templates to be used in the Workflows, Auto Assignment Rules and Auto Response Rules related to Lead Management module in Sales Cloud.
• Incorporated professional services and managed services organizations onto to Field Sales CRM platform from Sharepoint sites and MS Access databases.
• Responsible for Handling Tickets across several Salesforce Projects in the state that comes under OIT.
• Worked on customization of Sales Cloud schema by customizing standard objects like Leads, Accounts, Contact and Opportunity, Products
• Have worked on Apttus CPQ: Configure - Price - Quote (CPQ) implementation and configuration.
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
• Providing technical solutions to these requirements and led an offshore team in developing these solutions.
• Worked on Webservice Integration between two salesforce Organizations.
• Developed an Proof of Concept Using Lightning Framework and Lightning Components.
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.
• Support Salesforce production readiness. Assist in internal release and migration planning.
• Implement single sign on for internal users Confidential client.
• Used Data Loader for insert, update, and bulk import or export of data from SalesForce.com subjects.
• Used it to read, extract and load data from comma separated values (CSV) files and Migrated tickets from Zendesk using Import 2
• Working on Napili Template on community landing page to display components in tail view format, using lightning components.
• Built mobile application using salesforce1 Lightning Components, Controllers, Handlers, Events and Aura components.

Environment: Saleforce.com platform, Salesforce.com Data Loader,Apex Language, Visual Force Pages, Lightning pages, Lightning components, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, HTML, Java Script & J-query, Eclipse IDE Plug-in,Import2.

Confidential - Baltimore, MD

Salesforce Admin/Developer

Responsibilities:

• Participated in requirements Gathering and definition of Entity Relationship diagrams.
• Experience working on Jitterbit 5.2
• Involved in migrating the data from Oracle database to Salesforce application using Apex Data Loader.
• Worked on Translating Several Visual Force Pages to Lightning Framework
• Developed Lightning Components and Used Lightning App Builder to use those Components in Lighting Pages.
• Gathering User Requirements, sizing the requirements according to the number of development hours available.
• Developed a Force.com Site For Governors Scheduling Request.
• Develop Visual Force Pages, Visual force Custom Controllers Components, Advanced Search Functionality, Custom Objects, Analytic Snapshots, Tabs, Tags and Components.
• Created workflow rules and defined related tasks, time-triggered tasks, email alerts and field updates to implement business logic.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Used Site.com feature to make updates in borrower portal.

Environment: Salesforce.com platform, Jitterbit, Oracle 10g, Apex Language, Visual Force (Pages, Component & Controllers), Eclipse IDE, JavaScript, Controllers, Sharing Rules, Workflows, Email Updates, Web Services API.

Confidential - Columbia, MD

Salesforce Admin/Developer

Responsibilities:

• Implemented the requirements on SalesForce.com platform
• Participated in requirements Gathering and definition of Entity Relationship diagrams.
• Configured web to lead and Lead assignment rules, auto response rules, Lead process and setting as per the requirement.
• Designed, developed and deployed Apex Classes, Controller Classes, Extensions and Apex Triggers for various functional needs in the application using the Eclipse IDE.
• Develop Visual Force Pages, Visual force Custom Controllers Components, Advanced Search
• Functionality, Custom Objects, Analytic Snapshots, Tabs, Tags and Components.
• Created workflow rules and defined related tasks, time-triggered tasks, email alerts and field updates to implement business logic.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Used Force.com web service API for implementing WSDL in the application for access to data from external systems and web sites.

Environment: Salesforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Eclipse IDE, JavaScript, Controllers, Sharing Rules, Workflows, Email Updates.

Confidential - Columbia, MD

Salesforce Developer

Responsibilities:

• Assisted Email to case, Web to case, customized case page layouts and case assignment rules.
• Admix with business users to revise and renew Software System Requirements, Business Process Requirements.
• Assisted on Record Types, Validation Rules, Triggers and Page Layouts.
• Generate Email Templates and also have knowledge in bulk emailing users.
• Delivered support for continuing salesforce.com maintenance and additional administration services including workflow, approvals and periodic data cleansing.
• Examined the necessities with business team and transformed the requirements into full technical necessities.
• Worked on developing standard/custom controllers, controller extensions and Visual Force pages.
• Enhanced, configured workflow rules, time triggered workflows, email templates resulting into actual web to lead communication with customers and partner portals.
• Planned and implemented Custom validation rules, Approval Processes and Auto-Response Rules for automating business logic.
• Created Tabs, Sharing Rules and Custom Objects as per the business needs.
• Shaped Dashboards and Reports as per the business needs.
• Specified user support and bug fixing actions.
• Implemented the developments of Custom Objects, Workflows, Triggers, Reports and Fields into the test and prod boxes to Sync with them.

Environment: Saleforce.com CRM, Force.com platform, Apex Triggers, Chatter, Controllers, Custom Objects, Custom Tabs, Email Services, Workflow & Approvals, Reports, Security Controls, Force.com IDE, Windows.

Confidential

Salesforce Developer

Responsibilities:

• Customized Reports & Dashboards for business users and managers, developed custom reports.
• Created custom fields, dependent pick lists, and validation formulas to the custom objects.
• Created data validation rules and formulas as per business requirement.
• Worked on workflows and approval processes, email alerts, field updates.
• Created Visual Force Pages to override the standard functionality of salesforce.
• Worked with agile development team to deliver an end to end continuous integration continuous delivery product in an open source environment using GitHub.
• Experience in creating Workflows, validation rules, CSS, HTML, DHTML, and JavaScript.
• Load/Manage the data using Apex Data Loader.