SUMMARY

• Over 7+ years of IT experience and 5+ years in SalesForce.com CRM platform as Developer and Administrator and 2 years of experience as Java Developer. Experience in SFDC development using Visual Force Pages, Components, Force.com IDE, SOQL, and SOSL, MVC architecture, DML statements.
• Experience in design of Dashboards, Apex Classes, Custom Controllers, Controller extension, data binding and various other components as per the client and application requirements and awareness of the governor limits for a multi - tenant environment.
• Analytical problem solver, able to anticipate issues and create process and systems that streamline operations, resolve functional and technical concerns to improve efficiency.
• Experience in customizing the User Interface of SalesForce CRM using Apex Classes, AJAX, and Triggers, writing Workflows, Creating Visual Force, CSS, HTML and Java Script. Familiar with AJAX.
• Experience working with SalesForce.com Sandbox, Data Loader and Apex Explorer environments.
• Detailed knowledge and experience on SFDC CRM business processes for automation.
• Technical Knowledge aboutSalesforcelightningschema builder, process builder, app builder, components andlightningconnect.
• Experience insalesforcelightningfeatures like activities, contextual Hovers, Opportunity board, Customizable dash board.
• Excellent knowledge in customizing standard objects like Accounts, Contacts, Opportunities, Products, Price books, Cases, Leads and Campaigns as per requirement.
• Strong implementation and rollout experience with salesforce.com CRM (Sales cloud, Service Cloud, Marketing cloud), Communities, Sites and Force.com platform.
• Involved in developing Custom Web Services for handling inbound requests and outbound calls to external Web Services.
• Expertise in creating custom reports and analytic snapshots as per user and organizational requirement.
• Expertise in Force.com technology stack: APEX, Visual Force, SOQL, SOSL.
• Experience in Integration of SFDC with external Web Service API’s.
• Involved in Data Integration and Migration by using Force.com data loaders, web based import wizards and Informatica.
• Worked on SalesforceZuora sales representative to synchronize with the customers.
• Implemented zuora to replicate the deleted items for the customization field.
• Experience in writing test Apex classes to confirm at least 75% code coverage before deploying the code to production.
• Understanding of the SFDC data model, customizing schema using custom objects, fields, master - detail and lookup relationship
• Updated on SFDC pricing and editions and their features, chatter option, security and sharing models, delegated admin features
• Knowledge of WSDL, web services SOAP API, BULK API, REST API, force.com callouts, Batch and Schedule Apex Programs
• Experience in all stages of Software Development Life Cycles (SDLC) like requirement analysis, architecture and design, development, testing and post implementation revisions.
• Excellent Communication and Problem solving skills and ability to think out of box, delegate effectively and motivate team members and help them to achieve on-time project completion.
• A team player with effective interpersonal and communication skills, adept at building productive relationships and building rapport with a diverse set of individuals.
• ETL refers to a process in database usage and especially in data warehousing ( Extract, Transform and Load).

TECHNICAL SKILLS

Programming Languages: C, C++, Java, Apex, SQL

Query languages: SQL, SOQL, jQuery

Operating Systems: Windows 7/Vista/XP/ME/2000, UNIX

Scripting Languages: JavaScript, CSS, Python, PERL

Web Technologies: Web services, HTML, XML, CSS and JavaScript.

Other Tools: HTML, XML, Ajax, MS Office

SFDC Tools: Force.com Data Loader, Eclipse plug-in, Cast Iron

SFDC Technologies: Force.com platform, Custom Objects, Workflow & Approvals, Validation RulesControls, Apex Classes/Controllers, Test Classes, Triggers, SOQL, SOSL, Visual Force (Pages, Components & Controllers), Sandbox development & Testing, Reports, Dashboards, Analytical Snapshot and Data Migration, Lightning Development (Components, Connect and UI).

PROFESSIONAL EXPERIENCE

Confidential, Cincinnati, OH

Salesforce Developer/Administrator

Responsibilities:

• Performed the detailed analysis of functional and technical requirements; designed & deployed the custom objects; identified the lookup and master-detail relationships. Demonstrated ability to translate customer requirements into specification.
• Developed Visual Pages to include extra functionality and wrote Apex Classes to provide functionality to the visual pages in Salesforce Lightning.
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
• Worked on customer portals and communities administration.
• Performed the roles of Salesforce.com Analyst/ Developer and Administrator in the organization.
• Developed several TriggerLightningevents using salesforce lightning equipment.
• Registered to events like listeners to handleLightningevents.
• Implemented Email-to-Case, Web-to-Case entry and manual case entry for entering customer’s cases in Cases Tab.
• Switched from salesforce Classic to Lightning and created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.
• Used field level security along with page layouts to manage access to certain fields.
• Used Force.com developer toolkit including Apex Classes, Apex Triggers and Visualforce pages to develop custom business logic.
• Involved in integrating Salesforce CRM with its ERP (Oracle EBS) system.
• Worked on various Salesforce.com standard objects like Accounts, Contacts, Cases, Leads, Campaigns, Reports and Dashboards in lightning experience.
• Created Visualforce pages for custom login and configuration of communities.
• Used SOQL & SOSL with in Governor Limits for data manipulation needs of the application using Force.com Explorer.
• Worked on service cloud to provide a power and full functionality to a device.
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.
• Developed and supported Extraction, Transformation and Load process (ETL) using Informatica.
• Created test scenarios on Sandbox environment and used Force.com Component Deployment Wizard for migrating data between Force.com IDE and Sandbox environment.
• Integrated the Web Services for extracting the data from external systems to display in the pages ofSalesforce.com.
• Provided post-implementation support to assist end users in creating reports, dashboards and certain Administration tasks including creating and maintaining user profiles and privileges.
• Involved in developing, implementing & testing on the Sandbox environment.
• Involved in authoring Business Requirement Documents (BRD) into System Requirement Specifications (SRS) and identifying interface and business process specifications.
• Worked on Marketo in collaboration with ADP, synching CRM with Marketo in the emailing process.

Environment: Salesforce.com, Apex, Visual force, triggers, Communities, test method, workflow, validation rules, SOSL, SOQL, AppExchange,data loader,report, dashboard, Force.com IDE, Java, JavaScript, HTML, XML, Oracle, partner portal, Web portal, ETL, Service Cloudand Sales cloud.

Confidential, West Des Moines, IA

SalesForce Developer/Administrator

Responsibilities:

• Performed the role ofSalesForce.com Developer and Administrator in the organization.
• Designed and developed VisualForce Pages to meet various functional needs.
• Migrated data using Apex Data-loader to centralize data and processes across different divisions that were previously using decentralized systems / databases.
• Used Apex classes and Visual force page to customize partner portal and make it convenient for the customers to review and renew the licenses for the purchased products.
• Requirement analysis, configuration, customization, workflows, validations, security and profile settings, communities' setup, data load, Apex classes, JavaScript, visual force pages, REST API services,
• Developed salesforce1Lightningapps, components, controllers, handlers and events in the existing organization.
• Created web to lead forms, assigned tasks, and managed workflows for managing Marketing app.
• Worked on variousSalesForce.com standard objects in lightning like Campaigns, Leads, Accounts, Contacts, Opportunity, Forecast, Cases, Reports and Dashboards.
• Created workflow rules to send auto response emails, email alerts, field updates, and other tasks in Lightning UI.
• Designed, and developed the Custom objects, validation rules, Page layouts, Custom tabs, Components, VisualForce Pages to suit to the needs of the application in salesforce Classic and Lightning.
• Designed various HTML Email templates.
• Designed, developed and deployed Apex Classes, and Apex Triggers for various functional needs in the application using Force.com IDE.
• Worked with Methods to insert and update records without re-directing users to a new record Worked with Standard Controllers and record identifiers to implement automatic record retrieval and display/update a record's data, bind input fields to new records, display warning and error messages, create links for form processing, place command buttons and create custom messages, implement nested Visual force pages.
• Used Translation Workbench on SFDC in-order to translate the custom labels, validation rules and email templates in different languages.
• Developed a custom application with Force.com to manage territory, account, and quota assignments, and integrated it with an internal commissions system using Informatica on cloud.
• Used Force.com to develop the Agile Vision application that is available on the AppExchange to help third parties manage their agile projects and increase productivity.
• Modified Opportunity and Pipeline by customizing various stages to help prospect better and enabled forecasting.
• Developed and configured various Reports for different user profiles based on the need in the organization.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Created custom VF pages to leverage the functionality of displaying the information from different objects and also update them on the same page.
• Developed VF pages for customizing the UI for partner users
• Imported excel based customer information records into Accounts, Contacts and Cases using Data Loader and Import Wizard.
• Used Batch Apex to build an archiving solution that ran on a nightly basis, looking for records past a certain date and added them to the archive.
• Worked with Ajax toolkit to invoke Apex through anonymous blocks and Public web service methods.
• Used (Java-Ant based) Force.com migration tool to deploy metadata between local Sandbox environment, Production and otherSalesForceorganization.
• Developed portals using force.com sites, these portals can be reached to the customers by Google search and pay per click ads.
• Enhanced Force.com sites with JavaScript classes to cookie the campaign details and affiliate details on the browser.
• After development changes are done for each task, follow-up with QA team for testing. Updated the changes accordingly if needed.
• Document the configuration and development changes and follow the plan during the release process.

Environment: Saleforce.com platform, Force.com API, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Web services, communities, Visual Force,SalesForce.com Data Loader, Security Controls, HTML, XML, CSS, Java Script, Sandbox, Eclipse IDE Plug-in, Dashboards, Analytical Snapshot and Data Migration, Github.

Confidential, Oakbrook, IL

SalesForce Administrator/Developer

Responsibilities:

• Worked extensively on SalesForce.com standard objects like Accounts (Person and Business), Contacts, Opportunities, and Cases.
• Debugging: Identify and remove errors from computer hardware or software.
• Interacted with various Business users to gather enhancement requirements and involved in scrum meetings.
• Application maintenance continues to be an essential part of making sure that our organization systems are running at optimal capabilities.
• Designed Surveys using Click tools (AppExchange).
• Worked on different kinds of reports such as Summary reports and matrix reports.
• Developed reports and dashboards in the communities.
• Used the summary and matrix reports to summarize data to produce grand totals and sub totals based on the requirements.
• Used the report builder to add custom summary formulas to summary reports.
• Created custom formula fields to calculate specific values based on requirements.
• Created various PDF documents for Opportunity Management using Conga Composer (AppExchange).
• Created custom objects, applications and custom report types.
• Designed workflow rules, validation rules and approval processes for various functional and business requirements.
• Created email-to-cases, automated-responses, assignment rules, email alerts and templates for Case Management.
• Collaborated with other developersin performing unit testing and identifying bugs in the application.
• Migration of the product from the test environment to the production.
• Created web to lead, web to case and Email to case to direct leads and cases from the internet and email appropriately to the user queues or users.
• UsedSalesForce Automation for sale lead management, opportunity management, account and contact Management, approvals and workflows.
• Created Queues, Groups and created assignment rules to assign leads to appropriate queues and users.
• Maintained security such as user accounts, mobile user accounts, sharing rules, user roles, user profiles, field level security, list view rights.
• Created workflows to assign tasks, field updates and outbound messages according to the business requirements.
• Worked on page layouts, list views, custom reports, and record types.
• Created search layouts to organize fields, custom links, related lists, and other components on record pages.
• Implemented the requirements onSalesForce.com platform and Force.com IDE
• Worked in different sandboxes for development and testing, and involved in migrating the code to production instance in instalments.

Environment: Salesforce.com Enterprise edition, communities, Eclipse IDE, Apex Data Loader, Apex Explorer, Apex, Visual-force, Dashboards, Reports, Workflows, and Web services, SOQL, HTML, XML, AJAX.

Confidential -Jacksonville, FL

SalesForce.com Developer

Responsibilities:

• Led corporate-wide implementation ofSalesForce.com (SFDC) customer relationship management system.
• Coordinated business process review meetings with multiple teams to establish standardized workflow processes.
• Handled day-to-day administration, maintenance and support of SalesForcemodules for 50 users.
• Designed custom objects, tabs, records, and views within SFDC to support new workflow processes.
• Implemented SFDC web-to-lead functionality into the corporate site and established 30 plus auto-assignment rules for routing to the appropriate internal party.
• Analyzed and imported thousands of account and contact records, prior to using the SFDC import wizard, to ensure the accuracy of data for end users within the application.
• Developed and maintained SFDC analytical reports and dashboards for management review.
• Analyzed policies with regard to customer service efficiency; recommended and implemented process improvements.
• Developed custom portal for customer using apex and visual force pages.
• Designed a custom portal where all the documents related to customer are maintained and automatically updated on a monthly basis for statements.

Environment: SalesForce.com, Apex, VisualForce, Force.com IDE, Dashboards, Reports, Workflows, Sandbox, Data Loader, JavaScript, CSS, HTML, XML, AJAX, Eclipse plug-in for Force.com IDE, Demand tool, Java, J2EE, Web services, SQL Developer, SQL, Windows XP.

Confidential

Jr. Salesforce Developer

Responsibilities:

• Design and build a website using force.com sites.
• Build custom user authentication instead of the standard sfdc authentication.
• Design the site to support the subscription model.
• Providing ongoingSalesForce.com maintenance and administration services including periodic data cleansing, custom objects, workflow.
• Imported information from ACT and excel spreadsheets.
• Maintained data cleanliness and accuracy by adding custom validation rules, custom formulas, reports and dashboards.

Environment: Saleforce.com platform, Force.com API, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Visual Force,SalesForce.com Data Loader, Security Controls, HTML, Java Script, Sandbox, Eclipse IDE Plug-in, Github.

Confidential

Java Developer

Responsibilities:

• Developed GUI using JSP’s.Implemented Action class and Action Forms Using Struts.
• Implemented J2EE Design patterns using architecture for developing.
• Presentation tier that includes JSP and HTML, Web tier includes Controller
• Handled different type of Exceptions in Java.
• Design and development of JSP pages for Contractor billing and CPE modules.
• Prepared workflow design for approval matrix.
• Wrote custom taglibs and used in designing of Screens
• Implemented Exception Handling in DAO’S
• Used JavaScript for client-side validation and to create web pages using jsp.

Environment: Java 1.4, Struts 1.1, JSP, EJB 2.0, CVS, Eclipse, JDBC, Toad, DB2 and Websphere 5.0