SUMMARY

• Salesforce Certified Force.com Developer & Administrator with 8+ years of professional Software Development Experience with 6+ years of experience in Salesforce.com CRM and Force.com platform with proficiency as a Developer and Administrator.
• Experience in all phases of Software Development Life Cycle (SDLC) which involves requirement gathering, requirement analysis, design, development, implementation & enhancement of projects in SalesForce.com and Java technologies.
• Experience in SFDC development using Visualforce Pages, VF Components, Apex Classes, Triggers, Custom Controllers, Controller extensions, SOQL, SOSL, MVC architecture and Force.com IDE.
• Proficient in dealing with the functionalities related to the Service cloud, Sales Cloud, Marketing Cloud & Force.com Sites.
• Experience in implementing Web - to-Case, Email-to-Case to provide customer service and generate cases.
• Experience in creating web-to-lead, custom web forms to capture the leads.
• Hands on Experience with Contact Builder, Journey Builder, Automation Studio in Marketing Cloud.
• Experience in configuring Livechat buttons, skills, users and live chat deployments in service cloud.
• Proficient in Data Migration from Traditional Applications to Salesforce using Import Wizard, Apex Data Loader, Dataloader.io and CLI automation Utility.
• Experience working with AppExchange products like Docu Sign, Get Feedback, Timba Surveys, Mail Chimp, Salesforce Inbox, Cirrus Insight etc.
• Experience in developing SFDC Customized Reports, Dashboards and Processes to continuously monitor data quality and integrity.
• Experience in exploring and gauging the new applications compatibility for business requirement.
• Hands on experience in Salesforce.com configuration in creating the Custom Objects, various types of Custom fields, buttons, links, Record types, Page layouts, User Profiles, Work flows, Lightning Process Builder, approvals and Validating Rules.
• Extensive experience working in an Agile and Scrum development environment.
• Experienced in Web the technologies like HTML, CSS, JavaScript, JQuery and Bootstrap.
• Experience working on security & sharing settings, sharing rules, assignment rules, validation rules and Escalation rules.
• Experience working with SalesForce.com Sandboxes and Production Environment.
• Good understanding of Salesforce.com Governor Limits with an ability to optimize code with respect to those limits.
• Hands on Experience on WSDL, SOAP API, REST API, Batch and Schedule Apex Programs.
• Experience in Salesforce Lightning - upgrade, migration, setup, and development.
• Worked on Lightening Experience, Lightening Connect and Lightening Component.
• Responsible for Marketo administration, market strategy execution, lead qualification and life cycle processing.
• Provided customer with best practice solutions as related to Salesforce CRM.
• Experience in Agile and Water fall methodologies.
• Ability to quickly adjust priorities and the ability to take on projects with limited specification.
• Good team player with excellent communication skills, analytical and problem solving, time management skills. Provided Professional Salesforce Training to the Resources.

TECHNICAL SKILLS

Salesforce Technologies: Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visualforce Pages/Components & Controllers, Lightening Component, Apex Web Services, Apex Data Loader, Dashboards, Reports, Custom Objects, Force.com Eclipse IDE Plug-in, AJAX, Workflow rule, Approvals

Custom Integration and Management tools: Outbound Messages, Field updates, Reports, Account Management, Sandbox Data Loading, MS Visio, HP ALM, QC, JIRA, GIT HUB.

Scripting Languages: HTML5, CSS3, JavaScript, Bootstrap, JQuery, JSON, AJAX, XML, DHTML, PHP, XHTML, Angular JS, SASS, UI Concept Modeling/Wire framing, Node.JS.

Programming Languages: C, C++, Java, PL/SQL, Apex, Ajax, C#, PIG, HIVE, Map Reduce

Database: MS SQL, Server, SQL, Oracle, PL/SQL.

IDE and Tools: Notepad++, Eclipse IDE, Adobe Dreamweaver, Sublime Text Editor, Photoshop.

Web Servers: Apache Tomcat, HTTP Web Server, GIT, Jasmine

Microsoft Office Suite: MS Word 2007, MS Excel 2007, MS PowerPoint 2007 and MS Visio.

Hardware &Software: Software Installations, Major and Minor Repair.

Operating Systems: Windows 2003, Windows XP (Prof), Win 7, Linux

PROFESSIONAL EXPERIENCE

Confidential, Bloomington, IL

Salesforce Administrator and Developer

Responsibilities:

• Worked closely with Business Analysts to perform detailed analysis of business and technical requirements.
• Worked on Sales, Services and Marketing modules implementation specific projects.
• Migrated three teams from Salesforce Classic to new lightning user interface to increase user adoption and efficiency.
• Customized Leads, Accounts, Contacts, Opportunities, Contracts, Campaigns and Cases as per the rapidly changing business needs.
• Created Account, Data Extensions, Users, Roles under Administration Settings.
• Created various custom objects, fields, validations, process flows and approval processes to maintain data quality and automate the business processes.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
• DevelopedLightning components andLightning apps to provide better and more interactive interfaces to end users, which help in sales enhancements.
• Used lighting Process Builder and Visual Flows to build complex business automations.
• Converted Notes and Attachments to Enhanced Notes and files during Lightning migration.
• Worked on Einstein Analytics Dataset Builder, Dataflow Json to build Lens, Dashboards as needed. Explored Wave Excel Connector.
• Setup, maintain and optimize Email marketing campaign utilizing Exact Target/Salesforce Marketing Cloud.
• Support the Email Marketing Manager in the development of new business requirements.
• Created custom Landing pages and Approval pages.
• Created new complex visual force pages using VF framework, html, CSS, JavaScript and supporting controllers as per business needs.
• Synchronized the salesforce data with marketing cloud on timely basis and creating synchronized data extensions.
• Analyze data from analytics and assist in implementation improvements to Marketing Cloud performance and deliverability.
• Guided overall Marketo strategy and maintaining the internal resources for fast-paced, deadline driven client globally.
• Worked in unison with Marketo Customer Account managers to ensure the client success and development.
• Configured & updated the data extensions using SQL queries as required using automation studio.
• Associated campaigns with Data extensions and did set up the dynamic email content based on customer interest for personalization.
• Worked on Automation Studio, Journey Builder, Triggered Sends and AMP Script as needed.
• Manage ongoing ExactTarget/Marketing Cloud implementation, troubleshoot system errors and provide user support.
• Developed Apex classes, Batch Classes and Apex Triggers on Force.com platform to customize application according to the functional needs.
• Integrated Salesforce with legacy systems using Apex Web services and outbound messaging.
• Connected Salesforce and other internal client communicating systems using AppExchange Products to increase adoption and efficiency.
• Used Custom Settings, Custom Metadata Types to avoid hard coding and to enforce best practices and scalability.
• Research new and innovative technology and techniques to improve the automation of marketing process.
• Developed and enhanced service delivery offerings and methodologies for working with Marketo customers to improve the strategic and business values they achieve using Marketo.
• Written test classes and worked on deploying the components from Sandbox to Production.
• Performed admin tasks for customizing Users, Roles, Profiles, Permission Sets, Network filtering, Single Sign-On, Sharing Rules.
• Worked heavily on reports, dashboards to help the teams with forecasting, visibility and performance.
• Performed lifecycle activities such as analysis design, development/configuration, documentation, and testing based on system requirements.

Environment: Salesforce.com Enterprise edition, Sales Cloud, Service Cloud, ExactTarget, Force.com Sites, Change Sets, Sublime, Force.com IDE, Apex Data Loader, Apex classes, Visual-force, Aura, Lightning component framework, Lightning App builder, Lightning Process Builder, Workflows, Approval processes, Marketo,custom labels, custom settings, custom metadata types, Custom Web services, REST API, SOQL, SOSL, HTML, XML, JavaScript, AJAX, jQuery, JIRA.

Confidential, Ashburn, VA

Salesforce Consultant

Responsibilities:

• Worked on Setting up the Single Sign ON so they can login to Salesforce using their one Login Credentials.
• Created custom objects, Visualforce pages, triggers, validation rules to help track internal help desk cases, customize campaign budgeting and lead qualification.
• Created custom controllers implementing complex code for retrieval from Salesforce to Visual force pages.
• Wrote SOQL and SOSL statements within custom controllers, extensions and triggers.
• Created various Profiles, Roles, and Page Layouts and configured the permissions based on the organization hierarchy requirements.
• Implemented case management automation (on Case Object) to track and solve customer’s issues.
• Used Apex Data Loader extensively to perform bulk upload various sets of data into Salesforce as needed.
• Hands -on Marketo Marketing & Lead Management solution in completing the marketing platform that helps our marketers acquire new customers more efficiently, improve sales.
• Used Jira to synchronize between Salesforce automatically created Salesforce cases from Jira.
• Involved in Functional, Regression, Integration and System testing of SF applications.
• Worked with scheduling Apex Batch jobs for processing large records. Performed IDE, Change Sets and ANT Script deployments as needed and validated the components before deployment to ensure a smooth process.
• Consolidated and Optimized existing flows, components, triggers enforcing best practices.
• Performed a complete GAP Analysis to identify problems and inconsistencies with the business requirements and specifications. Agile Development Methodology was followed for the implementation.
• Provided post-implementation support to assist end users in creating reports, dashboards and certain Administration tasks including creating and maintaining user profiles and privileges.

Environment: Salesforce.com, Sales Cloud, Service Cloud, Marketo,Apex Data Loader, Import Wizard, Force.com IDE, ANT Migration tool, Tortoise SVN, Change Sets, Snap Logic, REST API, Controllers, Sharing Rules, Visualforce Pages, Triggers, Test Classes, Apex Classes, JIRA, Confluence.

Confidential, Los Angeles, CA

Salesforce Developer

Responsibilities:

• Handling day-to-day administration, maintenance and support of Salesforcemodules (i.e. Sales cloud, Service cloud, Marketing cloud & Force.com Sites).
• Implemented SOAP API for authenticating the site user’s login via intranet system.
• Customized Account, Case objects user interface and process flow with visual force pages.
• Updating chat deployments in company website based on salesforce live chat maintenances as required.
• Setting up the knowledge article types and associating them with corresponding data categories.
• Creating and updating survey pages and gathering surveys via chat, email using Timba surveys and automating the process of calculating NPS, CSAT, FCR scores using triggers.
• Implemented outbound data integrations with third party applications and salesforce.
• Implemented the Approval Processes and created Process builder flows to automatically send the records for approval.
• Used CSS, Java script, jQuery, bootstrap extensively in sites for creating up scaled user interface.
• Collaborated with teamin performing UI design, unit testing and identifying bugs in the application.
• Worked on User Management, Data Management & Release Management as needed.
• Written Test Classes to meet Unit testing before migrating from Sandbox to Production environment.
• Worked in different sandboxes for development and testing and involved in migrating the code to production instance in installments.

Environment: Salesforce.com Enterprise edition, Eclipse IDE, Sales Cloud, Service Cloud, Marketing Cloud, Force.com Sites, Apex Data Loader, Data Import Wizard, Apex classes, Visual-force,Approval Process,Visual Flow, custom labels, custom settings, Timba Surveys, Live Chat, Workflowsand Web services,SOQL, HTML, XML, JavaScript, AJAX, JQuery, Bootstrap.

Confidential, Madison, WI

Salesforce Developer and Administrator

Responsibilities:

• Responsible for customization of Salesforce.com for Individual Account Sales and Service representatives. Involved in analysis and design of this application.
• Setup and deployedSalesforce.comfrom the ground up for 1250+ users.
• Implemented Security and record level access using Role Hierarchy, Organization Wide Defaults (OWD), Sharing rules and Manual Sharing.
• Defined profiles and configured the Object level access settings and field level access settings to each profile while creating the fields for an Object.
• Enhanced functionality to Salesforce.com that included development of custom page layouts, user profiles, Queues, User Groups, Record types, custom objects, validation rules and workflow rules.
• Developed Components, automated Workflows and custom Approval Processes for sales opportunities, Cases, ICB Requests, OA Requests and CE Requests.
• Worked on setting up Service Cloud including Service Console, Custom Web to Case, Case Assignment Rules, Auto-response Rules, Escalation Rules, Live Agent, Call Center and knowledge Base.
• Designed and developed Visualforce pages, Apex Classes, Batch Classes and Apex Triggers for various functional needs in the application.
• Written Custom Webservices using RESTful API to meet specific business needs.
• Assisted in configuration and maintenance of "Sandbox" environments to facilitate success development and QA testing of new on-demand features and functionality.
• Used Change sets, Eclipse Force.com IDE to move the code from one environment to other environment and JIRA to maintain sprint stories.
• Provided user support and bug fixing activities as per the SLA.
• Helped in understanding the needs of the clients and successfully able to bridge the gap between onsite and offshore team.
• Interacted with various business user groups to increase the user adoption for helping them use platform efficiently.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Data Loader, HTML, Java Script, Apex Triggers, Batch Classes, Web Services, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Data Migration, Eclipse IDE Plug-in, Sales Cloud, Service Cloud.

Confidential

Systems Engineer

Responsibilities:

• Worked on the various credit and debit files uploaded by the banks through software IBM Sterling File Gateway.
• Worked on MIS (Management Information Systems) tool, to generate monthly report for the client as well as for the banks and automatic scheduling of these reports.
• Using the queries and procedures to create different reports with different layouts in Intelliview Designer.
• Monitoring log files and log information of Intelliview application and WAS.
• Managing and configuring WAS profile for the MIS Server.
• Creating files and testing the performance of the tools.
• Creating Maps using map editor tool to convert text files to xml files and vice versa and creating business process using GPM.
• Performing load testing.
• Involved in various stages of the project life cycle primarily design, implementation, testing, deployment and enhancement of the application.
• Involved in designing the system based on UML concepts which include data flow diagrams, class diagrams, sequence diagrams, state diagrams using Rational Rose Enterprise Edition.
• Designed and developed web pages using JSP, HTML and used JavaScript for client-side validation.
• Involved in design and development of the application in n-tier fashion based on MVC architecture standards.
• Responsible for maintenance and production support of the application documented design and functional aspects of the application.
• Validate the technical feasibility of business requirements
• Involved in Designing and Implementing the ETL processes
• Involved in testing and review of developed components to ensures deliverable meet Quality standards
• Responsible for overseeing the quality of the deliverable by co-coordinating reviews and implementing best practices.
• Responsible for writing Hive Queries and Sqoop Commands.
• Exporting results into tables of Teradata using Sqoop.
• Analyzing stats either for removal (repetitive or unnecessary) or applying Sample.
• Impact CPU and heavy hitter’s identification.
• Query Tuning: Tuning the Bad Queries to decrease the SUM CPU, IMPACT CPU and duration time.
• Increasing spool space of users on temporary basis and tuning bad performing queries.
• Identifying heavy hitters on the production platform and providing permanent fix for the ongoing user queries.

Environment: Java, JavaScript, SQL, HTML, CSS, Teradata, Bigdata Hadoop, Pig, Hive, Tools used are IBM Sterling File Gateway and MIS.