SUMMARY

• Senior Business Systems Analyst, Project Manager and Certified Scrum Master with 8 years of experience in Banking, Financial Services & Insurance domains.
• In depth knowledge of Software Development Life Cycle which include Waterfall, Agile Scrum, Kanban, Proof of concept and Rational Unified Process methodologies.
• Proficient in understanding the Business Requirements and developing technology specifications accordingly.
• Expertise in Business Modeling and UML Diagrams (Use Case Diagrams, Activity Diagrams, Sequence Diagrams).
• Active participation in discovery sessions, interviews, prototyping, document - reviews and plan configuration.
• Excellent knowledge in SQL including writing Views & Joins creating index.
• Extensive knowledge of data warehouse and data mart concepts.
• Strong analytical, problem solving, decision-making and project management skills.
• Proven success in Business Requirement gathering, GAP Analysis, Business Process flows (As-Is and To-Be), JAD sessions, UAT and Work breakdown structure (WBS), RACI Matrix.
• In depth knowledge of Software Development Life Cycle process which includes Waterfall, Agile Scrum, Kanban, Proof of concept and Rational Unified Process methodologies (RUP)
• Management experience of the full project life cycle including requirements gathering, creation of project plans and schedules, obtaining and managing resources, managing budget, and facilitating project execution, deployment, and closure.
• Experienced in all phases of Requirement Gathering and Documentation, Use Casing, Functional specification, Business Case analysis, Quality Assurance and Testing.
• Experienced in gathering user requirements, analyzing and preparing Project Deliverables such as Business Requirement Document (BRD) and Functional Specification Document (FSD)
• Created Use Cases, Activity Diagrams and Unified Modeling Language (UML) using MS Visio.
• Experience in conducting Feasibility study, CBA, GAP Analysis, SWOT and ROI Analysis.
• Simplified existing applications and integration architecture and build for scalability utilizing SOA
• Highly proficient in working with users and stakeholders to elicit, analyze, communicate and validate requirements, identifying functional and non-functional requirements, document and verify Business Rules, and subsequently model them for development.
• Applied the "As Is" and "To Be" process designs to identify any potential process gaps and improvement opportunities. Created business rules, business vision document, business glossary and implementation up to functional and technical specifications.
• Experience in conducting Joint Application Development (JAD) and Joint Application Requirements (JAR) sessions with end users, SMEs, and stakeholders. Expertise in User Requirement Analysis, Functional Specifications, Writing Use Cases and Business Requirements gathering.
• Experience in UML for creating Use Case design and analysis, Use Case specifications, Scenarios and Business processes. Well versed with SQL queries to fetch the data for root cause analysis.
• Experienced in dealing with end clients, coordinating with other BA’s at various stages of QA.
• Experience in creating and using Requirements Traceability Matrix (RTM). Worked on SharePoint version ‘07, ‘10, and ‘13 for managing enterprise documentation in the document library.
• Possess strong verbal and written communication skills with strong interpersonal skills and extremely reliable, quick learner and able to work independently as well as a team member.
• Experience with Data Warehousing using skills of MS Excel and SQL as the querying interface.
• Experience in interacting regularly with the development team, database designer and the higher management to meet the deadlines of project milestones.
• Defects tracking, prioritized outstanding defects in reporting system. Co-ordinated between development team and management team to resolve any conflicts/defects in terms of requirements.
• Experienced in SOA Architecture, Internal and external Web Services (SOAP, WSDL and UDDI, API).
• Experience in creating Test Plan and Test Cases for Functional and Non-Functional testing. Worked on System Integration projects involving source-to-target mapping.
• Expertise in databases such as Oracle, MS SQL Server, DB2 and in writing Oracle SQL & PL/SQL queries.

TECHNICAL SKILLS

Methodologies: Waterfall, Agile: Scrum, Rational Unified Process and Extreme Programming, Hybrid.

Business Modeling Tools: Microsoft Visio, Balsamiq, OmniGraffle, UML 2.0, Lucid Chart, Creately

Project Management: Microsoft Project, Team Foundation Server, Microsoft SharePoint, JIRA, RALLY

Reporting Tools: Tableau, Crystal Reports, SAP Business Objects, QlikView

Testing Tools: HP QC v10.0, HP ALM v11.5, Quick Test Pro, Selenium, Load Runner, Win Runner

Operating System and Databases: Windows 2010, Mac OS, UNIX, SQL server, ORACLE, MS Access

Web Technologies: Hyper Text Markup Language (HTML), XML, CSS (Cascading Style Sheet), AJAX

Others: MS Word, MS PowerPoint, MS Excel, MS Outlook, Prezi, Dreamweaver

PROFESSIONAL EXPERIENCE

Sr. Business System Analyst / Project Manager

Responsibilities:

• Responsible for creating and reviewing business requirements, functional specifications, project schedules, documentation and test plans related to commercial lending.
• Defining the scope of the project and identifying the major actors, using various elicitation techniques to gather requirements.
• Involved in project coordination including planning and implementing content across work flows while ensuring that security, risk and compliance requirements were met.
• Played a major role in developing project plans, testing plans, production deployment plans, costing and budgeting plans. Developed business requirement documents, functional and non-functional documents and process diagrams, dataflow and decomposition diagrams.
• Developed, managed and tracked project plan to implement requested features. Created Work Breakdown Structure (WBS), input project activities and determined activity durations.
• Created milestones to identify the start of work including activities that required constraints
• Responsible for decomposing High Level Business requirement into functional specifications.
• Define the data sources, data loads and data transformation using ER Diagrams. Used MS-Visio for model diagrams, MS-Word for documentation and used UML for visual modeling.
• Data Flow diagrams, Activity diagrams, Sequence diagrams and Business Process models with special detail to Sub-Processes. Design message formats, queues, systems interfaces, and worked with the Underwriters though interviews, Questionnaire and JAD sessions.
• Facilitator for scope review meetings consisting of functional managers, programmers and BA’s.
• Analyze, collected and prepared user requirements, definition, scope and expectations for deliverable plans. Delivered system documents, processes, diagrams, and test cases.
• Liaise with all the stakeholders at all levels and worked closely with scrum teams of BAs, developers, testers and product control throughout the entire development life cycle Extensively involved in Data mining, Data mapping and Data modeling.
• Extensively done GAP analysis in the project as there were numerous 'As-Is' and 'To-Be' conditions. Designed the conceptual data and business process models.
• Performed site risk assessment by interviewing to identify internal and external risks that could have a significant impact customer satisfaction, brand and reputation.
• Performed multiple SQL queries using Query Analyzer / TOAD for Data Analysis; created database driven reports with output to MS Excel and custom reports such as SQL file count, Ad-Hoc reports, and monthly migration reports. Prepared master test plans with the help HP Quality center of QA team. Responsible for conducting the testing and defect analysis.
• Responsible for writing training manuals and training of the end users.

Environment: SQL Server, MS Visio, MS Project, TFS, Informatica Power Center, SharePoint, UML, XML, HTML, HPQC, Agile.

Confidential, PA

Sr. Business System Analyst/Scrum Master

Responsibilities:

• Functioned as the liaison between the business, operations, and the technical areas throughout the project. Interfaced with the client for requirements gathering and elicitation to finalize the scope.
• Conducted JRP sessions with SME and manager to understand business processes, functionality detail.
• Assisted to create Product Breakdown Structure (PBS). Created Mock-up forms in Just in Mind for better visualization and understanding of the GUI. Conducted White Board Sessions to train Development Team and Product Owner about Scrum Ceremony. Experience in utilizing investment related analytical tools such as Fact set, Bloomberg, Wilshire Compass, Investment Alliance.
• Coached team member and Product Owner on agile principles and provided general guidance.
• Preformed the role as a scrum master and facilitated scrum ceremonies (Grooming, Sprint Planning, Daily Stand-Ups, Review, Retrospectives). Helped to create and translate user stories to define the functions the system must provide, and to facilitate requirements management.
• Involved in establishing quantitative and qualitative measurement of benefits and means for tracking to enhance evaluation of project scope, and to ensure project goals are reached.
• Handled Change Request from Product Owner without effecting the scope of project. Helped to create burn down charts to show remaining work in the sprint backlog.
• Identified “As is” process and “To be” process as parts of Gap Analysis for new functionality requirements, as well as prioritizing based on actual business needs to align them with the roadmap.
• Created Unified Modeling Language (UML) diagrams for Business Process Modeling like Activity Diagrams, Sequence Diagrams, Data Flow Diagrams, and Flow Charts.
• Performed Data mapping, logical data modeling, created E-R Diagrams and used SQL to filter data.
• Assisted the PO in setting realistic project expectations and in evaluating the impact of changes on the project plans accordingly and conducted project related presentations.
• Assisted with user testing of systems, developing and maintaining quality procedures, and ensuring that appropriate documentation is in place. Used SQL during the testing phase to verify & validate that the correct information is being provided.
• Reviewed test scripts as per the business specifications and design documents.
• Worked with development and testing teams to accomplish timely release objectives.
• Conducted User Acceptance Testing (UAT) to ensure all the business requirements have been fulfilled by the application. Prepared user manuals and conducted training sessions.

Environment: Agile- Scrum, Jira, QTP, Microsoft Office 365, Microsoft Visio, UML, Windows, SQL Server, Axure RP, SharePoint 2010, EdrawMax.

Confidential, IL

Sr. Business Systems Analyst/Scrum Master

Responsibilities:

• Conducted JAD sessions and one-to-one interviews with the stakeholders for the requirements elicitation. Created the Mock-up screens and Wireframes for an overview of GUI and UML diagrams such as sequence, activity and use case diagrams using MS Visio for proper visualization.
• Prepared FSD (Functional specification document), ERD, Use Cases, Activity Diagrams, Sequence diagrams using Visio. Performed data mapping, Maintained & distributed documents using SharePoint.
• Helped the developers in enhancing the GUI and Architects by providing accurate business rules. Handled Change Request from Product Owner without effecting the scope of project. Worked on Service-Oriented Architecture (SOA), SOAP, XML and API.
• Employed Scrum Methodology within an Agile development environment to improve software development processes and elevate product quality while meeting defined goals and key deadlines.
• Implemented the Agile methodology and developed program and Sprint Backlogs.
• Performed Gap Analysis to progress from AS-IS state to the TO-BE state using VISIO and MS Word and involved in filling the gaps through necessary actions.
• Served as Scrum Master for software development team; initiated planning, demonstrations, requirements analysis and daily Scrum ceremonies. Conducted White Board Sessions to train Development Team and Product Owner about Scrum Ceremony.
• Prepared project status and sprint metrics (Product Backlog, Sprint Backlog, Burn-Down Chart and Velocity Chart) reports for Product Owner. Involved in project planning and tracking project status using MS Project and used SharePoint for managing all the documents.
• Coordinated with Product Owner to estimate release timelines, prioritize requirements/Product Backlog based on Delivery schedule, Business Value based on ROI calculation.
• Created Wireframes and prototypes using HTML for the online help system and provided it to the designers. Conducted User Acceptance Testing (UAT) to ensure all the business requirements have been fulfilled by the application

Environment: Scrum Methodology, Blue Print, MS Project, MSOffice 2013(Word, Excel, Access), MS-Visio, Rally, Rational Clear Quest, SharePoint, Rational Clear Case, MS-SSIS.

Confidential

Business Analyst

Responsibilities:

• Reviewed and analyzed the business requirements document to derive the functional specifications document and assisted in the preparation of System Requirement Specifications.
• Analyzed monthly performance against plans and forecast and recommended corrective actions.
• Formed a bridge between the Project Manager and different teams with presentations and meetings.
• RAD methodologies were used to understand iterative and incremental project functionality prototypes.
• Object-Oriented Programming was used to implement RUP (Rational Unified Process) methodology.
• Created test plans, test case scenarios and test scripts for System Integration Testing, User Acceptance Testing and Unit Integration Testing. Created a SWOT analysis, mapped functional specifications to business requirements to access gaps.
• Wrote test plans, test cases, run books and performed unit and user testing for new system.
• Used MS Office suite (Word, Excel, Access, Visio, Power Point, Outlook, and Project) for project tracking, documentation, and presentation. Developed Use Cases based on the needs of Users.
• Attend weekly change request meetings to document changes and implement procedures to test changes upon completion. Wrote SQL queries for data manipulations. Served as the primary interface for the assigned projects and maintained good client relationships.
• Facilitate weekly client and team meetings to discuss project status and resolve issues.

Environment: RAD, MS Office Suite (Word, PowerPoint, Access, Excel, Outlook), MS Project, MS SharePoint, MS Visio, Rational Rose, MS SQL, Business Objects, Quality Centre.

Confidential

Business System Analyst

Responsibilities:

• Defined business requirements and developed user specification documents.
• Conducted user interviews, gathered and analyzed the requirements using Requisite Pro.
• Designed and developed Use Cases, Activity Diagrams and Sequence Diagrams using UML tools.
• Identified, investigated, analyzed, defined and documented business processes.
• Conducted workflow, process flow and GAP Analysis to derive requirements for system enhancements.
• Authored Detailed Design Specification and Software Requirements Specification.
• Collaborated with the QA team to ensure adequate testing of software both before and after completion, maintained quality procedures, and ensured that appropriate documentation is in place.
• Met with business stakeholders to gain consensus on new product functionality. Prioritized new features and functionality based on business needs. Performed Data Analysis and Data Mapping to generate Crystal Reports. Identified and documented best practices for the product offering.
• Designed the Test Plan and Test Cases for all processes and Web Services. Went through SLA (Service Level Agreement) and created Stub Data. Conducted UAT (User Acceptance Testing).

Environment: MS Visio, MS Office Tools, Quality Center, SQL Developer, TOAD, Oracle, SQL, Java, AGILE Scrum.

Confidential

Business Analyst

Responsibilities:

• Performed business analysis including process re-engineering and requirements elicitation for integrating all the disparate systems into one synchronized system.
• Conducted walkthroughs with the department heads to understand the requirements.
• Created project plans taking into consideration projects’ mission, process flows, timelines, and requirements to document them. Designed and developed Use Cases, Activity and Sequence Diagrams.
• Experience in the planning, UAT, and implementation of system enhancements and conversions.
• Facilitated Joint Application Development sessions to identify business rules and requirements and then documented them in a format for inter and intra departmental review. Documented the User Manual and trained the end users for the application.

Environment: Waterfall, Clear Quest, Microsoft Project, Oracle, UNIX, MS Excel and MS Access.