SUMMARY

• 12 years of experience in Design, Development and Architecture of IT applications, which includes 8 years of Salesforce experience.
• Salesforce.com & Force.com architecture, capabilities & limitations, Service Cloud - CTI Integration - Solution Architecture & design
• Integration with external systems using SOAP, REST, Bulk APIs
• Salesforce APIs for integrations - Enterprise, Partner, Bulk and Metadata APIs
• Both Sales and Service cloud domains
• Sandbox management, User management, Peer reviews, Deployments
• Complex data management & mapping from in-house systems data migration
• Informatica cloud for data integrations
• Single Sign-On implementations
• SaaS, Salesforce multi-tenant architecture and governor limits
• Experience with Stash version control & Jenkins for Continuous Integration
• Worked in both Agile & Waterfall environments
• Experience with Checkmarx code scan tool
• Adherence to industry standards, code review processes, best practices

TECHNICAL SKILLS

Salesforce.com: Business Analysis, Solution Design, Apex, Visualforce, Force.com web services API, Meta data API, Partner & Enterprise APIs, SOQL, SOSL, Demand Tools, CTI Integration, Service cloud console & Toolkit, Salesforce Connect, Workbench, Informatica Cloud, Canvas technology, CheckMarx code scanner, Salesforce SOAP & REST APIs, Salesforce Single Sign-on.

Java/J2EE: Servlets, JSP, EJB, JDBC, JMS, Web Services, SOAP, Java Beans

Databases: Oracle, SQL Server

Version Control: Stash, Jenkins

AppExchange Products: DocuSign, Big Machines, Right Answers

PROFESSIONAL EXPERIENCE

Confidential

Responsibilities:

• Worked as Technical lead for support team
• Responsible for prioritizing and Technical solution for major bugs/issues
• Work is focused on helping with solution and technical designs
• Direct involvement with complex problems where integrations involved

Confidential, Bridgewater, NJ

Responsibilities:

• Worked with business to identify requirements and build product backlog
• Participated in requirement gathering discussions
• Provided guidance to development team on integration issues during implementation
• Prepared deployment process, flow of code between different sandboxes
• Completed the setup of Stash & Jenkins for version control and automated deployments using Jenkins Jobs from scratch
• Created & Managed sandboxes as per project needs
• Salesforce xml package validation using ANT script and update sandboxes with latest code after each sprint

Confidential, Atlanta, GA

Responsibilities:

• Worked with business on requirement scope identification for each scheduled release
• Participated in requirement gathering sessions, fit/gap analysis and formulate feasible solutions/design
• Worked with cross functional teams from concept to finish for successful integrations
• Assisted external team with using salesforce Partner API, connectivity & API exceptions
• Worked with BA & QA teams to help & validate the functionality as part of the QA & UAT phases
• Worked on “CheckMarx” code scanner tool to find and report possible security issues
• Worked with Business team for their “pilot” with 20 users and documented needed change requests for next minor release

Confidential, Omaha, NE

Responsibilities:

• Worked on 3 modules of this project:
• Service cloud setup & CTI Integration
• Enhancements to Case Management process
• Customized Case Transfer
• Worked on Service Cloud console & telephony Integration with open CTI
• Designed Integration & used “Lighting Connect” to integrate salesforce with FD systems
• Designed & implemented Screen pops for incoming customer care calls
• Worked on “Salesforce Canvas” technology to bring “Prism” (FD internal application) screens into salesforce console
• Worked on VF pages & Apex code to implement Guided wizard which includes:
• Screen pop with merchant details for the agent
• Authentication of the caller with TIN & DDA
• Verification of last deposits
• Authentication of the user with Randomly generated question
• Worked on “Right Answers” managed app to integrate into salesforce console
• Used “Demand Tools” for data management purposes
• Worked with FD InfoSec for Firewall requests
• Handled the change management process for Salesforce deliverables
• Provided technical support & resolution on high priority production issues

Confidential, Hagerstown, MD

Responsibilities:

• Worked on integration with DocuSign
• Worked on integration between Salesforce & Big Machines tool for quote generation
• Worked with business teams in corporate Legal changes to MPA (Contractual) document from time to time
• Production support and guidance for critical issues

Confidential, New York

Responsibilities:

• Worked on Apex, VF pages, Batch Jobs
• Responsible for Production migrations every two weeks (Sprint)
• Documented production issues and created user stories on Jira sprint backlog
• Responsible for prioritizing user stories for each new sprint based on business inputs
• Responsible for aggregating the changes from all developers and deploy in single deployment

Confidential, Atlanta, GA

Responsibilities:

• Worked on Apex controllers and extension classes
• Worked on Apex client code for FD service to send collected data to backend system for further processing through ESB layer
• For better look & feel, incorporated CSS developed by dedicated CSS developer into VF pages

Confidential, Dallas, TX

Responsibilities:

• Participation in requirement gathering/discussion sessions
• Worked on 3 integrations with external system (Amdocs)
• Managed interactions with Premier Support for the cases logged with salesforce
• Responsible for packaging and getting the code production ready

Confidential - New Jersey

Responsibilities:

• Configured Salesforce.com environment for initial setup
• Worked on Custom report types.
• Responsible for analyzing, collecting and preparing data for import into Salesforce using Data Loader.
• Worked on org-wide defaults, role hierarchy & sharing rules, workflows & approval processes.