SUMMARY

• Around 7+ Years of professional experience in IT which includes 5+ years in Salesforce.com Sales cloud as well as Service cloud as a developer and administrator.
• Implementation & Integration experience on Salesforce.com using Apex Language Web Services, Visual Force saPages, Components, Tabs, Custom Objects, S - Controls, Reports, Analytic Snapshots and Dashboards.
• Experience in Customization, Administration, Configuration, Implementation and Support of Salesforce CRM and Salesforce SFA applications based on Apex Language and leveraging Force.com
• Experience in developing client-specific solutions on force.com platform using Apex classes, Triggers, Visual Force, Controllers, Web Services API, Force.com IDE, SOQL, SOSL, SOAP, REST based Web Services, JavaScript, Ajax.
• Proficiency in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Validation rules, Approvals, Workflows, Reports, Dashboards, Tasks and actions.
• Hands on experience in implementing security and sharing rules at object, field, and record level for different users at different levels of organization. Also created various profiles and configured the permissions based on the organizational hierarchy.
• Experience working with Force.com IDE, Apex Data Loader, Force.com Explorer and Salesforce.com Sandbox environments and Community and Customer portals.
• Worked extensively on various salesforce.com standard objects like Accounts, Contacts, opportunities, Products, Price books, Contracts, Cases, Leads, Campaigns, Reports and Dashboards.
• Good Understanding of data, network and Single Sign On techniques(SSO).
• Extensive work experience using Force.com Web services API for implementing web services in the application for access to data from different users.
• Experience in working with Eclipse IDE with Force.com Plug-in environment for writing Business logic in Apex.
• Executed various levels of Unit, Integration, Regression and User Acceptance (UAT) using test cases to prove that system conform to specifications of business and quality requirements.
• Strong Requirements gathering experience using JAD Sessions & Conducting User Interviews, and preparing functional documents like Use Cases, Software Requirements Specifications (SRS)
• Strong knowledge of Salesforce configuration, data migration, system integration and familiarity with Visualforce (Pages, Components, Controllers) MVC architecture and Apex (Classes, Controllers & Triggers).
• Strong experience with source control tools GitHub, StarTeam, Subversion, SVN and managed, built salesforce code from the repository.
• Expert in implementing security and sharing rules at object, field, and record level for different users at different levels of organization.
• Profound knowledge on Lead Conversion process, email-to-case, web-to-lead implementations and Proficiency in Object Oriented Languages like C++, C#, Java technologies.
• Self-sufficient, flexible, and motivated team player capable of managing several activities simultaneously.
• Experience in web technologies like HTML, XML, CSS, JSP, JavaScript, WSDL, and SOAP.

TECHNICAL SKILLS

Salesforce Technologies: Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visualforce Pages / Components, Apex Web Services, Apex Custom Controllers and Extension, Salesforce.com customizations like Workflow Approvals, Dashboards, Custom Objects, Record Type, Role Hierarchy, Validation, Quotes, Formulae, Page layouts.

Salesforce Tools: Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Apex Data Loader, Force.com Excel Connector, Force.com Platform (Sandbox, and Production).

Web Technologies: Visualforce, HTML, CSS, JavaScript, jQuery, AJAX.

GUI and Tools: Eclipse, Force.com IDE, Apex Data Loader, Jira, Jenkins, Jitter bit, Ant, GitHub, SVN.

Operating System: Microsoft Windows 98/2000/XP/Vista/7.

Programming: Core Java, SQL, PL/SQL.

PROFESSIONAL EXPERIENCE

Confidential, Chicago, IL

SFDC Developer/Admin

Responsibilities:

• Designed, and developed Apex Triggers for various functional needs in the application and worked in improving existing Apex code.
• Worked in developing various Apex classes, components, and Visual Force pages in Opportunity and Contracts entities.
• Integrated Apex with External Web Services by making callouts that used REST. Worked with Apex Scheduler to invoke Apex classes at regular intervals.
• Worked with Dynamic Apex to access sObjects and Field describe information, execute dynamic SOQL, SOSL and DML queries.
• Worked on standard and custom S-objects on the Salesforce.com (SFDC) with a deep intent to meet the requirements and enhancements to the existing system architecture Used Visual Force Templates and Placeholders to encapsulate page elements to be reused across several Visual force pages
• Animated client side user interface elements on a visual Force page using jQuery.
• Used Force.com web services API to create, update, retrieve and delete records.
• Worked in GIT version control systems to keep the history of developed files and involved in Code Review board to maintain standard of Apex code.
• Troubleshooting and configuring Data Loader operations and running the Data Loader in batch mode.
• Used Data Loader to upload attachments, documents to SalesForce.com. Used Data Loader from command line
• Used Informatica Cloud Data Loader for passing data, Database to Flat files, Flat Files to Databases, Databases to Databases.

Environment: Force.com platform, Visual Force Pages, Apex Language, Process Builder, Data Loader, REST, HTML, CSS, JavaScript, jQuery, AJAX, Workflow & Approvals, Reports, Eclipse IDE Plug-in, Chain Sets, GitHub.

Confidential, Chicago, Illinois

SFDC Developer/Admin

Responsibilities:

• Responsible for building an application based on business rules on the Saleforce.com platform with customized Visual Force pages, Controllers and Apex triggers.
• Developed custom Visual force pages that handle the business process with the respective UI development Using Java scripts, jQuery languages.
• Built Batch Apex triggers that update the fields and its related records on operations like update, delete and insert.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Created email templates and inbound emails using Visual force for the clients and customers and had to save the attached documents to save on the Amazon Web Services cloud.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Created and deployed several Reports using salesforce.com platform.
• Developed and deployed workflows wherever necessary.
• Maintained data cleanliness and accuracy by adding custom validation rules, custom formulas, reports and dashboards.

Environment: Force.com platform, Visual Force Pages, Apex Language, Data Loader, HTML, CSS, JavaScript, jQuery, Workflow & Approvals, AJAX, Reports, Process Builder, Eclipse IDE, Chain Sets.

Confidential, Dallas, TX

Salesforce Developer/Admin

Responsibilities:

• Implemented “Email to Case” for automatic case creation for business groups of Home Depot.
• Involved in creating Distribution list and Group mail box for sending the incoming emails to respective Routing address.
• Worked in both ‘On Demand’ and ‘Email Agent’ Email to Case implementations.
• Designed, and developed Apex Classes and Apex Triggers for various functional needs in the application.
• Worked with Visual force components to customize captions, headers and footers of a table and to embed a standard list view of an object.
• Worked with Visual Force List Controllers to act on a set of records with pagination and iterate over a list of records to produce output in a list.
• Worked with Visual force Style sheets and Static Resources to augment all standard styling on a Visual force page and utilize un-stylized textoutput to gain full control when iterating over lists of data.
• Worked on standard and custom S-objects on the Salesforce.com (SFDC) with a deep intent to meet the requirements and enhancements to the existing system architecture
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com sObjects. Used it to read, extract, and load data from comma separated values (CSV) files.
• Developed and configured various Reports and Dashboards for different user profiles based on the need in the organization.
• Involved in implementation of Social Enterprise, Visual BI, Sales Force mobile using Service Cloud Involved in building custom cloud computing applications for the CRM in Service Cloud.
• Worked in Production support, handling defects using JIRA defect tracking system, interacting with end users on daily basis.

Environment: Force.com platform, Visual Force Pages, Apex Language, AJAX, Data Loader, HTML, CSS, JavaScript, jQuery, Workflow & Approvals, Reports, Process Builder, Eclipse IDE Plug-in, Chain Sets.

Confidential, Sunnyvale, CA

Salesforce Developer/Admin

Responsibilities:

• Created user Roles and Profiles, security controls and shared settings.
• Developed Custom Objects, Custom reports and configured Analytical Snapshots to dump the data into on a regular basis for sales performance and lead generation statics.
• Worked on various Salesforce standard objects like Accounts, Contacts, Leads, Reports and Dashboards.
• Implemented field level security, profiles and system audit trail setup.
• Used eclipse Force.com toolkit for creating Apex Classes and Apex Triggers to develop custom logic and objects.
• Implemented field level security, profiles and system audit trail setup
• Developed complex workflows and approval processes for automating business logic
• Integrated Salesforce with legacy systems using Apex Web services and outbound messaging.
• Worked on various salesforce.com standard objects like Reports, Case, Solutions and Opportunities.
• Implemented Apex Triggers with SOQL queries.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application
• Created email templates and inbound emails using Visual force for the clients and customers.
• Developed Apex Test Classes with assurance of maximum code coverage.
• Customized the Dashboards to the track usage for productivity and performance of business centers and their sales teams.
• Maintained data cleanliness and accuracy by adding custom validation rules, custom formulas, reports and dashboards
• Provided ongoing salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflow.

Environment: Force.com platform, Visual Force Pages, Apex Language, AJAX, Data Loader, HTML, CSS, JavaScript, jQuery, Workflow & Approvals, Reports, Eclipse IDE Plug-in, Chain Sets.

Confidential

Salesforce Developer

Responsibilities:

• Understanding and analyzing the requirements, and mapping them to Salesforce functionality.
• Interacted with customer operations, managers to identify issues and potential areas for improvements to existing applications.
• Maintaining Workflow rules and Approvals.
• Customized Chatter objects and tabs to view progress and discussion on business process.
• Designed various tasks such as navigation wizard at the frontend using jQuery.
• Worked on writing Apex Triggers and Apex Classes, Batch Apex, Scheduled Apex.
• Experienced in the designing UI using Visual Force Pages.
• Migrating Meta data from one sandbox to another sandbox using Force.com IDE tool, Change Sets and Eclipse.
• Writing the Test Scripts for various scenarios.
• Provided Case Management by Configuring Email-to-Case for end user to submit a case through Outlook.

Environment: Force.com, Apex, Visual Force Pages, AJAX, Apex Data Loader and Eclipse, HTML, CSS, JavaScript.

Confidential

Jr. Software Developer

Responsibilities:

• Involved in Object analysis, design and documentation (OOAD) of the application model using UML.
• Designed and developed interactive static HTML screens as screen level prototype, JavaScript for client side validation and used Cascading Style Sheet (CSS).
• Created browser-based UI using HTML, JavaScript, AJAX components and. Developed JSP custom tags and used JSTL for reusability.
• Used AJAX to support dynamic page element rendering to enhance user experience.
• Used Eclipse IDE for development, configured and deployed the application on to WebLogic using Maven, version control by Rational Clear case and tested using JUnit.
• Writing the Test Scripts for various scenarios.
• Developed visual force pages, Component, created tabbed view and designed these pages using style sheets.

Environment: Java/J2EE, JSP, Servlets, WebLogic, Eclipse, JMS, Log4J, JUnit, HTML, DHTML, JavaScript, UML, Clear case and ANT.