SUMMARY

• Salesforce CertifiedAdministrator/Analyst with aroundeightyears’ experience working as aBusiness Analyst within the platform. Worked through all phases of requirement analysis, Effort Estimation, designing specification documents, implementing Admin Setup, testing (Written Unit Test Cases, Unit Test Outputs), implementing, enhancement and bug fixing.
• Ensure appropriate documentation architecture, design, project deliverables and status implementation and support.
• Successfully led all aspects of business operations through use of Salesforce CRM management tool with a focus on driving revenue, sales and marketing.
• Extensive reporting and analysis performed with emphasis on data visualization.

TECHNICAL SKILLS

• Custom Reports and Dashboards
• Security
• Roles and Sharing Rules
• Lead lifecycle implementation and Account management
• Campaign Management
• Automation Case Management
• Modifying standard objects
• Manage users and opportunities
• Custom Formula Fields
• Data Types and Record Types
• Data cleansing
• Page Layouts
• Custom Objects
• Communication Templates
• Pipeline management and process review and enhancements
• Experience with AppExchange
• Knowledge of CPQ and CLM

PROFESSIONAL EXPERIENCE

Confidential, NJ

SFDC ADMIN - ANALYST

Responsibilities:

• Interacted with various business team members to gather the requirements and documented the requirements.
• Analyzed the Scope of the Requirements, and managed requirements to avoid Scope Creep
• Participated in Requirement Gathering Sessions.
• In charge of conducting the UAT with the Business users, and gathering feedback and providing the same to the Development team.
• Reviewing the test cases provided by the QA team, and providing feedback.
• Configuration and customization of Salesforce.com for enterprise-wide implementation for over 1000users.
• Managed help desk for daily troubleshooting, user assistance and reconfigurations.
• Created the Custom Apps as PPS Sales, PPS Marketing Force and Forecasting Quotas for the Sales Team and Marketing Department.
• Worked on managing users, setting up public groups and queues, profiles, and implemented role hierarchies, sharing rules, security settings including filed level security.
• Created Custom Profiles and Permission Sets for the Confidential SalesRep, Specialists, Sales Management, Marketing, Marketing Operations, Branch Admin, External Interfaces, Marketo insight Users and Regional Director.
• Implemented the Role Hierarchy for the PPS Confidential Sales Operations.
• Implemented OWD, Object and Field level security to hide critical information on the profile users.
• Defined the Lead sharing rules, Account sharing rules, Contact sharing rules, Opportunity Sharing rules.
• Working Setup knowledge for the Domain Name Setting, Password Policies, Session Setting, Delegate Administration and Login Access Policies for the Organizations.
• Defined the Unfiled Public Email Templates for the Auto responses, Internal notifications and follow meetings.
• Experience with customizing standard objects such as Users, Leads, Account, Contact and Opportunities for the custom fields.
• CreatedCustom Tabs, SF Objects, Picklist Value Sets to capture the data from the Oracle ERP related to the CFS lease Data, Sales Cycles, Sale Cycle Products, Service calls using Salesforce.com's inbuilt tools to create and customize Lookup relationship and Master-detail relationship.
• Customized Page layouts, Record Type for Opportunity, Contacts, and Accounts depending upon user roles and groups.
• Customized the Search layouts for the search results, search filters, Lookup filters and Object Tab for the Account, lead, Contact, Opportunities and more.
• Created Validation Rules, Workflow Rules, Approval Process, Tasks, Email Alerts for Lead, Account, Opportunity, Task, Contact and Sales Cycle Product respectively.
• Involved in Reports creation related to Account Info, Sales Cycle, Lease Data and Service Call for the Managers and Sales Operational.
• Involved in Dashboard creation for the Salesrep, Sales Management, Specialist and Sales Executive.
• Carrying out Salesforce administrative work such as data entry, list uploading, list cleansing, reports, etc.
• Working knowledge of Data Import wizard, Data export and Data Loader.
• The sandbox for testing and migrated the code to the deployment instance after testing with the use of Outbound Change Sets.

Confidential, Ridgefield Park, NJ

SFDC Administrator

Responsibilities:

• Worked on various salesforce.com standard objects like Accounts, Contacts, Opportunity, Leads, Cases, Reports and Dashboards.
• Automated process of responding to customer complaints.
• Set up Queues to hold incoming Cases.
• Automated method for cases to be placed into appropriate Queues.
• Optimized response time of Support teams.
• Configured Service cloud to prevent irrelevant and sensitive data from being displayed.
• Placed vital product information on Case records.
• Automated process for service agents to follow up with customers.
• Developed method to free up data space by deleting resolved Cases.
• Created Solutions to streamline communication of frequent customer problems and solutions.
• Designed, Implemented and deployed the Custom objects, Page layouts, Custom tabs, and Components, to suit to the needs of the application.
• Involved in creating and customizing Email template and configuring them to the email alert within the workflow rule for a standard/custom object.
• The sandbox for testing and migrated the code to the deployment instance after testing.

Confidential

JR. SFDC ADMINISTRATOR

Responsibilities:

• Jr. Salesforce Admin for 2 internal Orgs at Salesforce.com
• Provision users access to orgs within salesforce.com
• Managing users access to Reports, Dashboards.
• Troubleshooting users access issues for Apps, Connected Apps, objects, custom objects, records, fields (FLS), record types
• Assign users to Permission Sets, Public groups, Queues, Profiles, and Roles depending on users and businesses need.
• Assist users with building reports in Salesforce.
• Mass updating records with apex data loader.
• Build custom report types to meet user’s needs.
• Create permission sets and modify page layouts
• Modify user profiles (increasing CRUD, FLS, system permissions, record type and page layout access, visual force page and apex class access)
• Update field pick list values.

Confidential

Test Engineer

Responsibilities:

• Involved in Manual Test cases preparation.
• Quality center to store all testing results, metrics, created test cases and reporting.
• Involved in Test Case execution and SIT testing.
• Preparing the test summary report
• Provided weekly status updates showing the progress of the Automation testing effort and open issues to be resolved.