SUMMARY

• Around 6 years of IT experience in various roles and domains, along with 3 years of experience as Salesforce Administrator and SFDC Developer. Involved in various stages of Software Development Life Cycle (SDLC), aspiring to leverage technical and analytical skills to elicit, communicate and validate the business needs for recommending solutions that enable the organization to achieve its goals.
• Worked on various consoles like Service cloud and Sales console as per the Client requirements.
• Expertise in Customization, Security Access, Data management (conversion/loading) in Force.com, Sales and Service cloud.
• Designing of Custom Objects, Custom Fields, Pick lists, Record types, Page Layouts, Validation Rules.
• Expertise in designing Workflow Alerts and Actions, Approval Processes, Custom Reports types, Report Extractions to various formats and Dashboards.
• Worked on different integration projects. Good experience on B2B & B2C SFDC patterns involved interaction with all the various parties involved.
• Developed automated workflows to capture leads, cases using Web - to-Lead and Web-to-Case functionality of Salesforce.com
• Experienced with integration of App-Exchange Applications (Dupe catcher, Conga Composer, Apttus, Marketo)
• Experience in SalesForce.com Apex Classes, Apex triggers, Visual force, Force.com API, complex SOQL&SOSL queries, also order tracking’s etc.
• Strong Knowledge in Salesforce Customization, Workflow Approvals, Data Validation, Sales, Marketing, Customer Service and Support Administration.
• Extensive experience in creating lookup relationships and master-detail relationships on the objects and creation of junction objects to establish connectivity among other objects.
• Proficiency in analyzing business requirements, entity relationships and converting them to Salesforce custom objects, object relationships, Entity relationship data model, Pages, Classes, Interfaces, Workflow rules, Email Alerts.
• Extensive experience in business CRM processes like Campaigns, Opportunities/Quotes, Campaign Management, Lead management, Account Management and Case management and Partner portal Management.
• Experience in web technologies like HTML, XML, CSS, JSP, JavaScript, WSDL, and SOAP.
• Proficiency in Object Oriented Languages like C++, Java, J2EE, JSP and other Java technologies.
• Executed various levels of unit, integration and user acceptance testing using test cases to ensure that system conforms to specifications of business and quality requirements.
• Advanced knowledge of Software Development Life Cycle (SDLC) and Software Testing Methodology.

TECHNICAL SKILLS

Salesforce.com Platform: Salesforce CRM, Apex Language, Apex Classes /Controllers, SOQL, SOSL, Visual Force Pages, S Controls, Apex Web Services, Analytic Snapshots, Case Management Automation, Apex Data Loader. SFDC Standard Object Configuration: Campaigns, Leads, Accounts, Contacts, Opportunities, Price Books, Products, Assets, Contracts, Cases, Solutions, Ideas, Cases, Solutions, Ideas, Queues, Quotes and Custom Object development, Field creation, Page Layout creation/editing, Related list customization, Record Types, Field Level and Object level security, role hierarchies, sharing models, Workflow: time-dependent actions, field updates, email alerts, task creation, Territory Management, Reports, Formula Fields and Cross Object Formula Fields, Configuration Skills, Overall User Management, Security and Email and Document Templates, Chatter

Salesforce.com Tools: Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, Force.com Platform

Languages: Apex, Java, C++, C, J2EE, JSP,PL/SQL

RDBMS: Oracle 11g/10g/ 9i/8i, SQL Server 2008/2005, Siebel CRM, Oracle EBS

Operating Systems: Windows, UNIX, Linux

ETL Tools: Informatica, OWB, Cognos

Web Technologies: HTML/XTML, Java Script, XML, AJAX, CSS, SOAP and WSDL

PROFESSIONAL EXPERIENCE

Confidential, Atlanta, GA

Salesforce Admin & Developer

Responsibilities:

• Conducted JAD sessions and interacted with Subject Matter Experts to gather requirements for service cloud based Applications.
• Implemented the Salesforce application using AGILE SCRUM that involves iterative development methodology.
• Created and managed User Roles, Profiles, Permissions, and Role Hierarchies, Public Groups, Security Controls, and Shared Settings.
• Created Custom Fields, Custom Reports, Field help, Custom Formulas, and Field History Tracking.
• Configured Page layouts based on Users and Profiles.
• Responsible for Implementing Salesforce.com for the Help Desk and Change Management Group.
• Created customized reports and Dashboards.
• Customized various Formula fields, Master-Detail, Lookup relationships.
• Configured add on sales ideas using Apttus (application) and also for configuring price and quotes for new deals led by Ericsson.
• DevelopedCascading Style Sheets(CSS)for creating effects inVisual forcepages.
• In charge of conducting the UAT with the Business users, and gathering feedback and providing the same to the development team.
• Reviewing the test cases provided by the QA team, and providing feedback.
• Created the workflows for automated lead routing, lead escalation, alerts and custom coaching plans.
• Developed APEX Classes & Triggers and linked them to manage the workflows developed in the system.
• Created and customized value propositions and a summary of the key items to in order to maximize deployment value using Apttus.
• Developed S-controls to manage sales plan call sheets within Salesforce, capturing prep data and call activity.
• Customized Applications, Page Layouts, Lookup Fields, Standard Related Lists, Tabs, and defined dependent Pick Lists.
• Customized Dashboards to track project status and performance of business centers.
• Participated in JAD sessions for requirement gathering, analysis, and design.
• Used Data Loader for insert, update, upset, and bulk import or export of data from Sales force Objects. Used it to read, extract and load data from comma separated value (CSV) files.
• Generated weekly status reports and Ad-hoc reports to monitor the progress and identify critical points to reallocate resources and Decision support for Software Development Life Cycle.
• Integrated the Web Services for extracting the data from external systems.

Environment: Saleforce.com platform, Data Loader, Import Wizard, Eclipse IDE, Controllers, Visual Force Pages, XML, Triggers, Security Controls, Windows 7.

Confidential, NewYork, NY

Salesforce Administrator/Developer

Responsibilities:

• Actively involved in interacting with business users (subject matter experts), requirement gathering, defining functional and technical specifications.
• In the service cloud environment, performed the role of Salesforce.com Developer and Administrator in the organization. Also Participated in translating and documentation of business requirements into functional requirements.
• Perform detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of SalesForce.com (SFDC) and other Platform based technologies like Visual Force, Force.com API.
• Customized Company Profile, Page layouts, record types, Security & Access Controls and Communication Templates as per the organization requirements.
• Worked on Eclipse IDE withforce.complatform for writing business logic in Apex Programming language.
• Proficient in Developing Apex Triggers, Apex Classes and Test Methods to facilitate details capturing and updating on leads, prospects and contacts, sandbox data loading and Web services API.
• Developed Complex Apex Batch Jobs and changes to the existing Jobs for better Performance.
• Designed high level customized visual force pages using extension controllers, custom controllers and standard controllers.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Created case escalation rules to escalate cases automatically if they are not resolved within a certain period of time, also worked on app-exchange tools for tracking orders.
• Created formula fields and Roll-up summary to validate the information provided by the customer using validation rules.
• Created templates usingCSS, approval processes, approval page layouts and defined approval actions on them to automate the processes.
• Interacted with various business team members to gather and document the requirements for Salesforce Interface development and documented them.
• Worked extensively with various Salesforce objects such as Accounts, Contacts, Leads, Campaigns, Reports, and Opportunities.
• Designed and implemented Custom Objects, Page Layouts, and Custom Tabs to suit application needs.
• Created Profiles and Roles based on organizational role hierarchy, implemented Record-Level and Field-Level security and configured their sharing settings.
• Implemented Salesforce.com web services client using Salesforce web services API, Java, XML and partner WSDL.
• Exported data from legacy system and imported into SFDC through Apex data loader for data migration.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports and for different user profiles.
• Contributed to creation of Executive and board update Pixel Perfect Designs presentations. Red Lines, Design Produced globalized wireframes and visual designs for Specificationsmulti-lingual interface for Australia, Canada, Italian,

Environment: Saleforce.com, Security Controls, Escalation rules, Assignment rules, Record types, Custom objects and Fields, Workflows, Rules, Data loader.

Confidential, Hartford, CT

Salesforce Administrator/Developer

Responsibilities:

• Involved in requirement gathering, analyzing the information, documenting the functional and non-functional requirements.
• Created new Salesforce users and maintained existing users. Ensured that users had visibility only to their appropriate data.
• Creating a custom object called Global History object which mimics the standard history table.
• Creating a batch Apex class which copies the bulk records from history tables of each detail object inserts them into the Global History object.
• Helped to automate some business processes by creating workflows (email notification/fields/updates/tasks).
• Created the Dashboards, Reporting Tabs and Pages based on the available data.
• Worked on Creating Visualforce Pages on Force.com IDE Platform and Eclipse.
• Performed the testing operations on the VisualForce Pages, Custom Objects and Reports. Responsible for creating test methods to provide maximum coverage to the triggers and other Controller Classes.
• Created Users, roles, public groups and implemented role hierarchies, sharing rules and recordlevel permissions to provide shared access among different users.
• Provided on-going support to identify, troubleshoot and quickly relay production issues to team.
• Strong functional & analytical skills in understanding the Business Processes & CRM objectives and recommending the "right-fit" solution.
• Extensively uploaded data using Data Loader.
• Used SOQL and SOSL for data manipulation needs of the application using platform database objects.
• Performed object cleanup and data migration to and from Salesforce.com.

Environment: Saleforce.com platform, Data Loader, HTML, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Apex language, Visual Force (Pages, Component & Controllers), Sandbox data loading, Eclipse IDE Plug-in, Windows XP.

Confidential

Software Developer

Responsibilities:

• Interacted with various Business User Groups to gather the document requirements.
• Data loading from third-party systems.
• Created Custom Controllers to make external web service callouts, validate and insert data.
• Created Visualforce pages for customer portal which will override the standard customer portal.
• Programmed the various automated functionalities using the triggers in the combination if the related classes.
• Build Apex classes implementing SOQL statements within Force.com IDE to manage interaction with the database.
• Customized the Dashboards and Report to track usage of productivity and performance of business centers and their sales teams.
• Created new custom objects, assigned fields, designed page layouts, custom tabs, components, Visualforce pages, custom reports.
• Designed and deployed the Custom objects, Custom tabs, Picklist, Entity-Relationship data model, validation rules, Workflow Rules, Auto-Response Rules, Page layouts, Components, Visual Force Pages to suit to the needs of the application.
• Created various profiles and configured the permissions based on the organizational hierarchy requirements.
• Interacted with various business team members to gather and documented the requirements. Implemented the requirements on salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Created Many-to-Many relationships and created Junction objects to implement Roll-up Summary fields to aggregate data from child records on the parent.
• Customized page layouts for Opportunity, Contacts and Accounts depending upon user roles and groups.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com subjects. Used it to read, extract and load data from comma separated values (CSV) files.
• Modifying Page layouts and setting the Record Types.
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.
• Used Sales Force Automation for Sales Lead Management, Opportunity Management, Account and Contact Management, Data Quality Management, Approvals, and Workflow.
• Deployment from sandbox to production using force.com IDE.

Environment: Saleforce.com platform, Apex Language, Visual Force Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox, Web Services, WSDL, SOAP API, Reports, Sandbox, Eclipse IDE Plug-in, Windows XP.

Confidential

Responsibilities:

• Involved in development of the internal operations of application insert, remove and update.
• Developed validations for data update and retrieve operations.
• Testing of maintain and update operations.
• Was involved in design and configuring the spring configuration files for Controllers, services and
• DAO classes from web tier to database tier.
• Responsible for design and development of Fitness tracking application.
• Developed fitness tracking application Using Spring MVC and JPA(Hibernate). Exposed restful service of fitness progress from spring MVC.
• Designed Entities for fitness application. Involved in validation of form inputs.
• Written html on fly with JQuery.
• Worked with dependency issues while doing maven build.

Environment: Java, JSP, Servlets, Struts, XML, JDBC and Servlet, ANT, Spring MVC, MySQL, Hibernate, JQuery, Maven.