SUMMARY

• Business System Analyst with 8+ years of experience, having proficiency in functional and technical knowledge and a firm grip on problem solving and analytical skills, taking initiatives and understanding and fulfilling the clients requirements.
• Experience in Software Development Life Cycle process with proficiency in Waterfall and Spiral methodologies, and Agile Scrum and Kanban.
• Experience in liaising with business and technical stakeholders, Stakeholder Management, and SMEs.
• Experience as a certified Scrum Master, with understanding of User Stories, velocity, and burn - down charts. Experience as a Scrum Master/BA working on Kanban Board and process workflow monitoring.
• Excellent business writing skills in terms of documenting and business requirements document (BRD), Functional Requirements document (FRD), Non-Functional Requirements Document (NFRD), Use Case Requirement Specification (URS), and System Requirement Specifications (SRS).
• Experience in Feasibility analysis, GAP analysis, Impact analysis, Cost Benefit Analysis, Root Cause analysis
• Experience in conducting Joint Application Development (JAD) sessions with end users, SMEs and stakeholders.
• In Depth understanding of the AS-IS and TO-BE business processes and experience in converting these requirements into technical specifications for preparing test plans.
• Designed Test Cases and Test Plans for Functional and Non-Functional testing, with provisions of planned UAT.
• Experience in SQL queries/scripts for data analysis including triggers procedures.
• Simplified existing applications & integration architecture & build for scalability utilizing SOA as the framework.
• Experience in identifying the data requirements, preparing data flow diagrams, data analysis and data mapping, Process mapping and BPM with coordination with project manager to create work schedules, deadlines, resources and project tasks using MS project.
• Extensive Knowledge of Financial Analysis, Forecasting, Valuation illustrations, Planning, and Budgeting.
• Involved in Project Management activities like defining / managing project scope, schedule management, creating project plans, tracking and communicating project status and deliverables.
• Strong analysis and communication skills with an ability to transform the needs of stakeholders into Functional/Technical requirements, and eventually into Business Logics, Validations, and System Specifications.
• Experience in identifying Key Performance Indicators (KPI), Enterprise Risk Management, and Change Management.
• An inspiring leader and a team player in terms of keeping the team motivated to work in a motivated environment
• Experience at conducting user training and preparing deployment plans.

TECHNICAL SKILLS

Modelling Tools: HP ALM, UML, MS Visio, Rational RequisitePro, Mockup Software (Balsamiq and MS-Paint), Rational Rose.

Methodologies / Frameworks: Agile-Scrum, Kanban, SDLC, Waterfall, DMAIC.

Database: MS SQL Server 2012/2008/2005 , MS Access.

Web Technologies: HTML, CSS, JavaScript, XML, Java, ASP.Net, C#, AJAX, Web Services.

Languages: HTML, XML, JAVA, UML.

BI Reporting Tools: Tableau, Crystal Reports, IBM Cognos 10 (report & Query studio), SQL Server Integration Services (SSIS), SQL Server Reporting Services (SSRS).

ETL Tools: SQL Server (documentation referencing), Tableau, Toad.

QA Testing Tools: HP ALM, JIRA, Load Runner, MS Test Manager 2013

Documentation Tools: MS Office Suite, SharePoint 2010/2013, Version One, TFS.

Healthcare and Finance: Medicare, ESRD, ESRD organizations (facilities, networks and Confidential Support), Confidential Regulations, ESRD aspects (including Coverages, Claims, Insurance, Transplants, Dialysis and Terminations), Confidential 508 standards, HIPAA, ICD-9, ICD-10,Securities, Derivatives, Bonds, Mutual Funds, ERP, Equities, KPI’s, Pricing, Brokerage, Stocks, Bloomberg Data, CRM, FINRA, Swift Payments, Chips, Fedwire.

Project Management Tools: MS Project professional, MS Project Server.

PROFESSIONAL EXPERIENCE

Confidential, Baltimore, MD

Sr. Business Systems Analyst/Scrum Master

Responsibilities:

• Transformed the needs of stakeholders into various requirements, and eventually into Business Logics, Validations, and System Specifications.
• Responsible for deciding the scope of the project with the team PMBR and giving input to finalizing the list of User story descriptions for a release.
• Responsible for Elicitation meetings with the team PMBR and reviewing Business Requirements.
• Responsible for facilitating Focus group analysis with real time users in order to understand their pain points and making sure that the requirements are adhering to the problems in terms of better modification in the product.
• Interacting with the SME’s in order to make sure that the newly initiated requirements are complying with the legacy requirements and the legacy code of the system.
• Responsible for getting approvals from the Business on the Business Requirements.
• Responsible for facilitating poker planning meetings for the development team at the beginning of every sprint, in order to provide dedicated user story hours for a release.
• Responsible for facilitating the Design Spike sessions with the developers and testers and brainstorming ideas according to the business acceptance criteria.
• Responsible for creating mock ups on the basis of the outputs of the brainstorming sessions and making sure to inculcate the inputs coming from the technical team.
• Responsible for creating technical acceptance criteria based on the business user stories and business acceptance criteria and the mock ups created on the basis of brainstorming sessions.
• Responsible for presenting the acceptance criteria to the Technical (development, test, architecture, infrastructure) teams and getting their input from a user’s perspective.
• Responsible for attaining the teams peer review on the drafted and presented acceptance criteria and making sure to inculcate the peer review in the documentation.
• Responsible for creating functional requirements as per the acceptance criteria in ALM.
• Responsible for creating error messages and error codes in an error code spreadsheet for the testing and the development teams.
• Responsible for updating the new error messages created in the error code spreadsheet and also updating the version of the error messages in the error code spreadsheet.
• Responsible for populating the Validations and Errors tab and making sure that every validation is populated with the reference error code.
• Responsible for making sure that the peer inputs are inculcated in the functional requirements from a user’s perspective.
• Responsible for maintaining a track and progress of the development and the testing team and making sure that they are facing no blockers for initiating the iteration.
• Responsible for handling production issues via REMEDY tickets, performing analysis and following up on their fixes and assignment to releases as applicable.
• Responsible for peer reviewing the developer code documentation and making sure that the code matches the scope of the user stories.
• Responsible for peer reviewing the test codes and test cases and making sure that a happy path scenario and non - happy path scenario of the user stories are created.
• Responsible for facilitating JAD sessions with the technical team in order to clarify any technical questions on behalf of the business acceptance criteria and technical acceptance criteria.
• Responsible for interacting with the SME’s and understanding the underlying principles of the systems in order to troubleshoot any technical questions posed by the technical team.
• Created ETL Data Mapping documents for the developers to create reports in the system by referring to the table names and the UI elements in the database and making sure they are reflecting on the SUI.
• Acted as a Scrum Master for the sprint teams and made sure that the current velocity of the team is constantly good and all goals and their tasks are being followed up on.
• Responsible for identifying blockers as a Scrum Master and facilitating meeting with third parties or with internal teams, as per necessity, in order to eliminate blockers.
• Responsible for organizing Liquibase or WAR builds on the basis of requirements of the team.
• Responsible for making sure that if there are any defects then they are being recorder in the ALM defect module.
• Responsible for making sure that the defects have linked requirements and linked test cases to maintain a traceability Matrix.
• Responsible for making sure that the analysis comments are up to date in the Comments section for a defect.
• Responsible for Ad-Hoc testing after the deployments of builds in the application and making sure that the deployed code is not effecting the current application or its legacy code.

Environment: Scrum, MS Office Suite (Word, PowerPoint, Excel, Outlook), MS Project, Visio, UML, Confidential Project, Oracle, MS Excel, MS Access, SQL Server.

Confidential, Hopewell, NJ

Sr. Business System Analyst

Responsibilities:

• Interacted with the business and participated in the product backlog grooming meetings in order to prioritize the backlog.
• Responsible for creating the user stories story board on the basis of application impact and release story boards, in order to prioritize user stories per release on the basis of their impact on application.
• Understood the Existing legacy investment proposal system by referring to concepts of portfolio management while evaluating portfolio performance.
• Interacted closely with the end users and conducted interviews, gathered and extensively analysed the business requirements.
• Conducted JAR sessions with focus groups, requirements workshops, Interface analysis and prototyping to effectively understand the analytical reports needed by the internal clients.
• Discussed with the SME’s across different business units to gain solid knowledge of existing Credit Risk Evaluation while concentrating on ROI management.
• Responsible for pulling the top prioritized user stories from the first column into the analysis column on the Kanban board and making sure that the analysis on the tasks starts and is within the WIP limit.
• Used Mock-up screens to convey the look and feel of GUI screens for the end users to developers.
• Conducted workflow, Process diagram and Gap analysis to derive requirements for existing system enhancements using UML.
• Responsible for creating and reviewing business requirement documentation (BRD), functional specifications (FRD), technical Requirement Document (TRD).
• Helping identifying blockers and troubleshooting analysis blockers for the technical team and making sure that the technical team is adhering to the expiration dates on the user stories.
• Used unified Modelling Language (UML) to prepare use case diagrams, process flow diagrams, and sequence diagrams using MS Visio.
• Used various SQL commands like Create, Delete, Update, and Inner, Outer, Left, and Right Joins to update the database and retrieve data for data analysis and validation.
• Established Requirements Traceability Matrix (RTM) using Rational Requisite Pro to trace the completeness of requirements.
• Coordinated with Project Manager to create WBS, manage schedules, deadlines, resources and the project tasks using MS Project.
• Extensively interacted with the designers, developers to ensure functional implementation of business requirements and QA Team in executing Test Plans, Test Scenarios, and Test Cases.
• Involved in Project Management activities like defining / managing project scope, schedule management, creating project plans, tracking and communicating project status and deliverables.
• Coordinated the execution of Unit Testing, System Integration Testing (SIT), Performance & Service level testing and User Acceptance Testing (UAT).

Environment: Kanban Agile process, Windows (98/XP/7/Vista/8), MS Office Suite (Word, PowerPoint, Excel, Outlook), MS Project, Visio, UML, SharePoint 2013, SQL Server Services, Tableau, Cognos, Mock-up Screens, processes and monitor Kanban board.

Confidential, Seattle, WA

Business System Analyst/Scrum Master

Responsibilities:

• Responsible for creating and reviewing business requirements, functional specifications, project schedules, documentation and test plans related to commercial lending.
• Transformed the needs of stakeholders into various requirements, and eventually into Business Logics, Validations, and System Specifications.
• Acted as a consultant and a liaison to designers and data developers, concerning data mapping, and service-oriented architecture.
• Worked extensively with SMEs in understanding and documenting the interface analysis, enabling myself to define the technical boundaries of the project.
• Assisted with product evaluation, product customization, and system integration. Conducted GAP analysis around the identification of business rules, business and system process flows, user administration, requirements, and assumptions.
• Created wire frames and developed a prototype of the graphical user interface (GUI) and demonstrated to the stakeholders and business users and took feedback from them.
• Conducted JAD sessions, focus groups, requirements workshops, Interface analysis and prototyping to effectively understand the analytical reports needed by the internal clients.
• Attended SLA framing meetings and extensively retrieved URLs from UDDI for the system to consume the web service of the credit administration and illustration centre.
• Involved in creating client side validations, server side validations, and data base validations.
• Worked with Database developers in framing stored procedures using SQL and WebMethods to communicate with internal and external WebServices.
• Designed and developed Use Cases, Use Case Diagrams, and Activity Diagrams using UML.
• Supported testing, Test Cases in HP ALM that would test various Test scenarios.
• Authored business requirements documents with the business users. Extracted, discussed, and refined business requirements from business users and team members.
• Involved in documentation during various phases of development life cycle.
• Stepped up as a Scrum Master and conducted Daily Scrum meetings in order to track the progress of the team and resolve any impediments, Scrum review, and retrospective meetings.
• Calculated velocity, framed burndown velocity chart, re-populated the release backlog with unfinished user stories, and guided the stakeholders with the slice of potentially shippable product at the end of every sprint.
• Coordinated with the developers to frame business engine in the form of an XML doc accessible inter-departments.
• Conducted daily triage calls between concerned developers and testers, thereby monitoring defect life cycles.
• Tracked defects in Quality Center and worked with QA team to resolve defects.
• Coordinated activities between business unit and technical staff, developed new methods, policies, and procedures to meet the business needs, as well as acted as primary trainer in educating the business units, related to business applications.
• Performed UAT on business requirements, technical specifications and domain knowledge.

Environment: Scrum, MS Office Suite (Word, PowerPoint, Excel, Outlook), MS Project, Visio, UML, Lucid Chart, Confidential Project, Oracle, MS Excel, MS Access.

Confidential, Houston, TX

Business Analyst/Scrum Master

Responsibilities:

• Obtained and analysed a detailed knowledge of the business environment for the project.
• Developed the scope and vision of the primary goals, objectives, scope of project.
• Developed and integrated development lifecycle by integrating rational requisite pro, rational quality manager and ration requirements composer with rational team concert.
• Created screen- mock-ups using iRise to review the requirements and provide feedback on the design.
• Responsible for data validation using SQL queries in MS SQL Server 2008 environment.
• Prepared a detailed Business Requirements Document (BRD) and System Requirement Specifications and asserted project details in terms of functionality and assumptions and risks.
• Developed AS IS and TO BE analysis using BPMN standards.
• Identified and established scope and parameters of requirement analysis in order to define impact, outcome criteria and measure taking actions through interface analysis.
• Used MS Project to manage schedules, deadlines and resources and collaborated on the project.
• Worked with policy or procedure team as required to define new/updated policies and procedures.
• Provided post production support/analysis and assisted in performing User Acceptance Testing (UAT), performance testing and validating test plans.
• Conducted JAD Sessions with various stakeholders and the project team.
• Analysed end user problems including automated and manual business processes and identified, researched, investigated, defined and documented business processes.
• Involved in writing the Business rules which helped the developers for developing the Business logics.
• Made sure the data was stored in a centralized database for quick access by my team.
• Prepared project deliverables such as Business workflow analysis, process analysis, user requirement documents such as Use Cases and managed the requirements using Rational Requisite Pro.
• Followed (SDLC) using Agile Methodology (Scrum framework) and actively contributed throughout the entire Scrum process in daily stand-ups, backlog grooming, sprint planning, sprint review and sprint retrospective meetings.
• Involved in Client-side, Server-side and Database validations.
• Prepared Data Mapping for better understanding and created Web services for interaction between systems.
• Used UML methodology to prepare Use Cases from the gathered requirements and created diagrams using MS Visio for easy understanding by the technical staff.
• Used MS Project Professional to manage schedules, deadlines, resources and the project tasks.
• Implemented the testing cycle schedules, timelines, test plan and test cases for system testing and developed user training manuals.

Environment: Scrum, MS Office Suite (Word, PowerPoint, Excel, Outlook), MS Project, Visio, UML, SharePoint 2013, SQL Server Services, Tableau, Cognos, Mock-up Screens.

Confidential

Business System Analyst

Responsibilities:

• Worked with different business teams like Prime Services, settlements team to understand the cash projections that they create when they book a trade.
• Developed knowledge of Business Process Management (BPM), and cash Management.
• Developed understanding of the Reconciliation of cash flows to understand the scope of the project.
• Developed business requirement documents, use cases, functional and non-functional documents and process diagrams including context, dataflow and decomposition diagrams.
• Defining the scope of the project and identifying the major actors, using various elicitation techniques to gather requirements.
• Responsible for decomposing High Level Business requirement into functional specifications.
• Author Data Flow diagrams, Activity diagrams, Sequence diagrams and Business Process models with special detail to Sub-Processes.
• Design message formats, queues, systems interfaces, and worked with the traders though interviews, Questionnaire and JAD sessions.
• Liaise with all the stakeholders at all levels and worked closely with teams of BAs, developers, testers and product control throughout the entire development life cycle to ensure a quality product is delivered.
• Analyse, collected and prepared user requirements, definition, scope and expectations for deliverable plans. Delivered system documents, processes, diagrams, and test cases.
• Performed multiple SQL queries using Query Analyser / TOAD for Data Analysis; created database driven reports with output to MS Excel and custom reports such as SQL file count, Ad-Hoc reports, and monthly migration reports
• Prepared master test plans with the help of QA team.
• Responsible for conducting the testing and defect analysis.
• Responsible for writing training manuals and training ofthe end

Environment: MS Project, Visual Studio, Crystal Reports, SharePoint, Web Services, MS SQL Server, HTML, XML.

Confidential

Business System Analyst

Responsibilities:

• Interacted with the customers and internal stakeholders to gather user requirements and their expectations from the system.
• Analyzed monthly/quarterly performance against plans and forecast and recommended corrective actions.
• Involved in analyzing Business Requirements and developing System Specifications.
• Did rigorous load testing using Load Runner.
• Used Rational Rose to generate various UML Diagrams.
• Participated in the development and preparation of the Test Plan with the testing team as well as ensuring testability, reliability, usability, maintainability and performance of the application.
• Involved in incident reporting and change and configuration management procedures using Clear Case.
• Ensured that the modifications suggested by the users were incorporated into the application.
• Formed a bridge between the Project Manager and different teams with effective presentations.

Environment: MS Office Suite (Word, PowerPoint, Access, Excel, Outlook), MS Project, MS SharePoint, MS Visio, SCRUM, MS SQL, Business Objects, Quality Center.

Confidential

Business Analyst

Responsibilities:

• Performed business analysis including process re-engineering and requirements elicitation for integrating all the disparate systems into one synchronized system.
• Conducted walkthroughs with the different department head to have a deeper understanding of the requirement.
• Created project plans to take into consideration projects’ mission, process flows, timelines, and requirements to document them.
• Designed and developed Use Cases, Activity Diagrams and Sequence Diagrams using UML.
• Experience in the planning, User Accepted testing, and implementation of system enhancements and conversions.
• Facilitated Joint Application Development sessions to identify business rules and requirements and then documented them in a format for inter and intra departmental reviews.
• Documented the User Manual and trained the end users for the application.
• Learnt the activities and deliverables by being actively involved in all phases of Software Development Life Cycle.

Environment: Clear Quest, Confidential Project, Oracle, MS Excel and MS Access.