SUMMARY

• Over 8+ years of industry experience as a Business Analyst in the domain of Education, Insurance, Banking, Healthcare and Management. Have good understanding of gathering Business Requirements, Business Process flow, and Business Process Modeling.
• Deliver complex software projects, involving multiple teams, systems and locations in Time - to-Market(TTM) environments.Have hands on Experience on Waterfall, Agile Scrum and Hybrid of Waterfall and Agile methodologies.
• Extensive years of experience in Business process re-engineering, business process improvements, Data Reports Analysis accompanied by active participation in discovery sessions, interviews, focus groups, prototyping, document-reviews, plan setup, plan configuration with customers.
• Have extensive experience with the entire Software Development Life Cycle (SDLC) that included Requirement Elicitation, Gathering, Analysis, Design & Development and change management.
• Got excellent interpersonal skills with ability to interact with end-users, Subject Matter Experts (SME’s) and Project Stakeholders.
• Organized and facilitated Joint Application Design (JAD) sessions and interviews, brainstorming sessions, written correspondence, questionnaire, focus group, implementation requirements, project status report and resolving issues/conflicts.
• Proficiency in gathering SMART (Specific, Measurable, Attainable, Realistic, Timely) requirements and transforming them into functional specifications. Expertise in creating Mockup’s and Wireframes.
• Extensive experience with authoring Business Requirements Document (BRD), Functional Specification Documents (FSD), Software Requirement Specifications (SRS), Use Case documentation, High level and Low level documents (HLD/LLD), Business Rules Spreadsheet and Data mapping document.
• High experience in tracing requirements throughout the development process and verifying to Requirement Traceability Matrix (RTM).
• Experience in conducting GAP, Impact, SWOT, Cost benefitanalysis, Root cause, Feasibility study, Impact analysis, Risk Analysis, and As-Is and To-Be business analysis.
• Strong skills in building process models, data flow diagrams and entity relationship diagrams.
• Well acquainted with workflows and Unified Modeling Language (UML) diagrams including Use Cases, Activity charts, Sequence diagrams, ER diagrams and Data flow diagrams (DFD’s) using MS-Visio thus assisting development team in preparing Business Process Model.
• Facilitated Sprint Ceremonies (Backlog grooming, Sprint Planning, Daily Scrum, Sprint Review and Sprint Retrospective) for Agile Scrum Methodology as Scrum Master.
• Worthy understanding of concepts like Data warehousing, data structures, Schemas, Data Marts, Data-Entity Relationships and User Administration. Worked with data warehouses for migrating data from OLTP’s to OLAP cube using ETL tools such as Informatica Power Center and SSIS.
• Collaborated in various types of testing like Functional (Black Box) testing, Regression testing and User Acceptance Testing (UAT). Accompanied with expertise in developing Test Plans & Test Case Scenarios, Test scripts and Test Objectives in manual and automated test environments.
• Excellent Communication, problem solving, public speaking, critical thinking, conflict resolution, facilitation and documentation skills.
• Self-Motivated and Objective driven with excellent communication and interpersonal Skills with a sound understanding of the balance that must exist between customer satisfaction and technical excellence.
• Good Understanding of Project Management activities, proficient with Project Management Tools, testing tools and defect reporting tools.
• A proactive and dedicated team player, with proven track record in producing high quality work under tight deadlines and multi-tasking to meet business goals. Experience in scheduling meetings, negotiating and co-ordination with Developers, Application Architects, Subject Matter Experts, business users and senior executives.

TECHNICAL SKILLS

Project Management Tools/Methodology: Unified Modeling Language (UML), MS-Project, MS Share Point, Rally, JIRA, Agile-Scrum, Waterfall-Scrum, Waterfall, Extreme Programming, Kanban.

Requirement Management: MS Office, JIRA,Confluence, HP ALM 11.5.

Reporting Tools: IBM Cognos, Tableau, MS office Suite, Spotfire

Database: MS-Access, DB2, SQL Server 2000/2005

Office Tools: MS Word, MS Excel, MS PowerPoint, MS SharePoint 2013, MS Project, MS Visio

Testing Tools: HP QC, HP ALM 11.5, Load runner, Bugzillla and SOAP UI

ETL Tools: Informatica, SQL Server Data Tools-Business Intelligence (SSDT-BI)

Languages: HTML, XML, SQL version 2014 and Java

Databases: MySQL version 2012, MS Access, Oracle 9i, DB2

Defect Tracking tools: JIRA, HP ALM, HP QC

PROFESSIONAL EXPERIENCE

Confidential, Santa Clara, CA

Sr. Business System Analyst

Responsibilities:

• Created use case, data flow, sequence and entity diagrams
• Used software methodologies including Agile (Scrum).
• Organized and Conducted the JAD team and in conducting the weekly sessions from requirement gathering to sign-off of the application after testing.
• Developed a vision plan that defined and procedures are primary goals of the project.
• Elicited demands from the stakeholders and analyzed them for consistency, completeness and flexibility.
• Interacted with SME’s, asking detailed questions and carefully recording the requirements in a format that can be understood and reviewed by both technical and business people.
• Conducted User Story Writing Sessions to decompose BRD into User Stories and determine Acceptance Criteria for Potentially Shippable Product Output.
• As experienced Scrum Master anticipated and removed obstacles from project team’s path and pushed them to deliver quality results based on schedule.
• Used JIRA for issue tracking, user story management and requirement traceability.
• Developed use case documentation for system requirements, business process flows, and screen mockups using MS Visio.
• Assisted with User Acceptance Testing, developing and maintaining quality procedures, and ensure that appropriate documentation is in place. Assisted in Black box, UAT and Regression testing.
• Communicated effectively across company contacts and clients, internal team about the project requirements, schedules and launches.
• Assisted the project manager to construct a project plan that included Project Schedules, Milestones tracking, and Meeting minutes using MS Project.

Environment: Scrum Agile, MS Visio, MS Project, MS office, Risk, Asp.net, C#net 4.5, MS SQL server 2012. Visual studio 2013, JIRA5.2,Tableau8.3,MSOfficeSuite(MSword,MSExcel,PowerPoint),MSProject.

Senior Business Analyst/Scrum Master

Confidential, Glendale, CA

Responsibilities:

• Analyzed prior documents and GatheredBusinessRequirements, analyzed data/workflows. Defined the scope, financial projections and Cost/benefit analysis. Progressed from Problem Statement to well-documented designs.
• Conducted various requirements gathering through research, formal-informal sessions, JRP sessions and JAD sessions with SMEs (Subject Matter Experts), Teams, and Stakeholders.
• Prepared Business Requirement Documents (BRD). Decomposed BRD into User Stories by conducting a story writing session with product owner and user Acceptance Criteria for PSPI(Potentially Shippable Product Increment).
• Incorporated Scrum EventsBacklog refinement, Sprint Planning, stand up meeting, Sprint Review and Sprint Retrospective.
• Helped to prioritize user stories using MoSCoW and KANO techniques.
• As Scrum master facilitated Sprint Planning meeting, tracked team velocity and Sprint progress using Sprint Burn down Chart and Product Burn down Chart, conducted time boxed daily scrum meeting.
• Engaged Scrum teams and programs SME’s to understand communicate status, priorities, risks and issues.
• Managed and monitored various scrum events through agile delivery process, worked closely with project manager, product owner and stakeholders to ensure their expectations are met.
• Highly proficient in writing User stories, creating Use Cases, Use case diagrams, Workflow Diagrams, Sequence Diagrams, and Class Diagrams etc.
• Involved in Test Planning, Test Preparation, Test Execution and Issue Resolution and Report Generation to assure that all aspects of a Project are in Compliance with the Business Requirements.
• Defined Acceptance Criteria for User Stories to perform User Acceptance Testing. Designed Test Cases, Test Plans, Test Scripts, and Test Scenarios to perform Functional Testing, and Regression Testing and logged down defects using JIRA.
• Handled Requirement churn during the project by performing Impact Analysis by checking the feasibility in maintaining the Triple Constraint and discussing them in Daily Scrum.
• Designed data models and conducted normalization and de-normalization of data to fit OLTP and OLAP frameworks, slicing and dicing of data marts for analytical decision-making support.
• Experience in Extraction, Transformation and Loading (ETL) using Informatica.
• Worked on service oriented architecture (SOA), REST, SOAP, XML, API.
• Logged and tracked the defects using HP ALM andCreated an error repository and managed the testing process with the QA team.
• Assisted in the creation of deployment flow chart in conjunction with development, infrastructure, and network teams containing information for maintaining Application.
• Planned and organized team engagement activities to encourage self-organization among the team.
• Proven record of Team Management and Leadership skills.

Environment: SDLC, Agile Scrum methodology, MS project, MS office Tools, MS Project, MS Visio, UML, AJAX, JAVA EE 6, Oracle 11g, Spotfire and JIRA, Informatica v9x, Eclipse, Hibernate Spring, Bloomberg B-Pipe.

Business System Analyst

Confidential, San Francisco, CA

Responsibilities:

• Interacted with users and stakeholders to identify business needs, evaluated solutions for business problems.
• Conducted Joint Application Development (JAD) sessions, Joint Requirement Planning (JRP) and with Subject Matter Expert (SME) sessions.
• The methodology used for the project was Waterfall and had a deep understanding about the requirement gathering.Provided clear and consistent information about project status both internally, IT team and stakeholders.
• Prepared Business Requirement Document (BRD/HLD) and Drafted Systems Requirement Specification (SRS). Analyzed, modified and validated these documents.
• Elicited and documented Functional requirements, business requirements AS-IS and TO-BE business process models.
• Played a key role in the planning, testing, and implementation of system enhancements and conversions.
• Used ETL to map data and assemble data repository and created data marts.
• Assisted in increasing Data Integrity by performing Data Normalization and adding Data Verification and Validity.
• Assisted in the implementation of Enterprise Data Warehouse with individual data marts to address areas of business interest.
• Data modeling process by creating conceptual and logical ER diagrams and designing database schemas to help development of an accurate Data Warehouse Structure.
• Understand the Software Development Life Cycle and experience in system architecture mapping.
• Designed and developed all Use Cases and UML models using MS Visio.
• Proficient in creatingUse Cases, Sequence Diagrams, Collaboration Diagrams, Activity Diagrams, and Class Diagrams.
• Assisted the Project Manager in setting realistic project expectations, in evaluating the impact of changes.
• Establish Incident Reporting and Change Control procedures.
• Developed timelines for project delivery, and managed projects and resources to successful completion.

Environment: SDLC, Waterfall, MS project, MS office Tools (Word, Excel, PowerPoint and Visio), MS Project, MS SQL 2008, SSIS, SSRS, SSAS.

Business Systems Analyst

Confidential

Responsibilities:

• Elicited business requirements for the project using interviews, document analysis, surveys, site visits, use case scenariosand also used standard template of the organization to develop requirements.
• Conducted Joint Application Development (JAD) sessionswith Subject Matter Expert (SME) sessions.
• Maintained and build relationships with stakeholders to ensure their performance management and business analysis needs are understood and supported.
• Elicited and documented Functional requirements, business requirements AS-IS and TO-BE business process models.
• Analyzed and gathered requirements for preparation of Business Requirement Document (BRD), Functional Requirement Document (FRD) and System Requirement Specification (SRS).
• The methodology used for the project was Waterfall.Provided clear and consistent information about project status both internally, IT team and stakeholders.
• Responsible for creating UML diagrams (Use Cases, Activity Diagram and Class Diagram)in order to capture the dynamic behavior of different applications.
• Developed Use Cases, Activity Diagrams and Sequence Diagrams for a clear understanding of the vision document.
• Designed Test Plans and Test Cases for User Acceptance testing (UAT) with the help of QA teams.
• Prepared Business process models; used Visio to create process flow diagrams for management and mapping the logical aspects of the process.
• Utilized Informatica for Extraction, Transformation and Loading; IBM Cognos for report generation of the data to be analyzed from the data warehouses and data marts.
• Created the following types of documents mainly: Functional Requirement Specification (FRS), Functional Test Summary, Chance Control Documentation and Validation Specification.
• Prepared Requirement Traceability Matrix and interacted with QA team to ensure quality of software.

Environment: SDLC Waterfall, MS project, MS office Tools (Word, Excel, PowerPoint and Visio), MS Project, MS Visio, HTML, CSS, JavaScript, Asp.net, C# .net Visual studio, MS SQL 2008, IBM Cognos.

Business Analyst

Confidential

Responsibilities:

• Documenting the rules and regulations that determine the ‘pay/return’ decision of overdraft items with the help of operational users and business.
• Defining the different transactional detailparameters that are needed for theoverdraftdecision criteria.
• Working with the development ‘labs’ in the design and development of software requiredfor parameterizingthe differentdecision points.
• Design of an automatedbatch decision process that is driven by the rules engine.
• Working with Operations and business in setting up the all the required rules for the decision rules engine.
• Design of front end mock up screensand wireframesfor the manual decisions(TO-DO list)by branch managers.
• BAU maintenance of the rules engine and daily monitoring of overall fee amount to identify potential issues.
• Analysis of fee revenue trends and providing recommendations to businesson opportunities to increase fee revenue of the bank.
• Was involved in creating the Project initiation document (PID)
• Was responsible for Cost benefit analysis, Risk assessment, and SWOT analysis.
• Conducted GAP Analyses by understanding the AS-IS business process and TO-BE business process.
• Helped the Product owner to come up with the requirements in the form of user stories
• Wrote Business rules pertaining to shipping functionality.
• As a Scrum Master, I facilitated all the scrum ceremonies, namely: Sprint Planning meeting, Daily Scrum Meeting, Product backlog refinement meeting, Sprint Review meeting and Sprint Review meeting.
• Was also responsible for resolving impediments during the entire project life.
• Was also responsible to update the burn down charts.
• Was also directly reporting to the Program Manager by submitting weekly reports regarding the progress of the project.
• Was Responsible for creating use case, use case diagrams, activity diagrams and sequence diagrams.
• Was responsible for handling requirement churn.
• Used Web Services to connect the shipping services to the existing system with SOAP API.

Environment: Agile-Scrum, Oracle, Java, XML, Java Script, Oracle Warehouse Builder, Rally, TFS MS Access, MS EXCEL, MS Word.

Business systems Analyst

Confidential

Responsibilities:

• Conducted interviews with project managers, SMEs business users to collect requirement and business process information.
• Developed PowerPoint presentations for monthly meetings with upper management.
• Teamed up with the credit allocation department to perform market survey and learn client requirements to assist the technical team in Software development.
• Assisted Engineers in coming up with technical documents Functional design documents.
• Assist in selecting the technology for the application based on Cost-Effectiveness and Quality with an eye towards the future.
• Used SharePoint 2007 for content management and document management.
• Used UML to prepare Use Cases from the gathered requirements and created diagrams using Rational Rose.
• Assisted in preparation of UAT test plan, Test Cases, Testing Cycle schedules, Test Scenarios and implemented them with QA team.

Environment: Waterfall, UML, SQL Server, MS Office, MS Project, DB2, SharePoint 2007