SUMMARY

• Solution - focused Business Analyst and Sales Force Developer with over 5 years of experience in Finance, Health care and E-Commerce industries and successful implementations in Information Technology involving in-depth understanding of Business Process Flows, Software Development Life Cycle, Process design, Business and functional requirements, Business case preparation, Development and Testing.
• Experience in full Software Development Lifecycle (SDLC) from association with end-users for requirements determination, defining the system scope, system analysis, Business Case Development to Rollout, Production, testing, maintenance and documentation.
• Strong experience in Sales force development
• Knowledge and experience in SFDC- creating new salesforce applications for variety of org projects
• Experience in designing in SFDC of custom objects, custom fields, role based page layouts, custom Tabs, custom reports, report folders, report extractions to various formats, design of Visualforce Pages, Snapshots, Dashboards, Apex Classes, Controllers & Triggers, and various other components as per the client and application requirements.
• Created and Transformed Business Requirements into software requirement specification (SRS) using MS Word and Rational Requisite Pro.
• Skilled in using MS office applications for day to day activity, MS Visio for drawing flow diagrams and MS Project for prioritizing and managing individual tasks
• Experience in managing projects that deliver and share Knowledge management using SharePoint portal server and Windows SharePoint service.
• Extensive use of MS SharePoint, MS project, Open Workbench and Clarity for Documents, Project
• Schedule and managing resources Skilled in eliciting stakeholder demands and translating them to data, functional, quality and usability requirements.
• Familiar with Agile software development process and conducted Scrum meetings to emphasize face-to-face communication.
• Experience of GAP Analysis, Test Plans, Test Cases, Use Cases, System Design Specification
• Analytical, methodical, and resourceful approach to problem solving, identifying root causes and corrective actions to meet short and long-term business, financial, and system requirements
• Good understanding of Business Process design, configuration, implementation, and documentation stages
• Self-motivated learner with strong analytical, team work and positive communication abilities

TECHNICAL SKILLS

Methodology: Agile, Rational Unified Process, Waterfall, SCRUM

Databases: SQL, ORACLE

Other: MS Office, MS Visio, MS Project, MS Access, Adobe Photoshop and MS SharePoint

Tools: JIRA, BOXI, QuickBooks, Sales force.com, HP-QC, ALM, Intuit, ADP

PROFESSIONAL EXPERIENCE

Confidential - Dallas, TX

Sales force Consultant/Business Analyst

Responsibilities:

• Performed Gap analysis by identifying existing technologies, documenting the enhancements to meet the end user requirements in payroll and Insurance department
• Leveraged clients existing IT framework/CRM system for better data visibility and system integration.
• Performed comprehensive use case analysis, build business process maps, develop AS-IS and To-Be process models and facilitate Business Process Improvement (BPI) strategies for multiple projects
• Developed custom code to facilitate reporting and enhanced security
• Designed and implemented dashboards and tailored reports for insurance, finance and accounting departments
• Improvising payroll process by developing a deliverable time-line metric, to ensure the timely processing of taxes payments
• Developing the process flow for the payroll department, to ensure the payroll activities are performed in a flow.
• Planned and conducted feasibility and impact analysis on the gathered requirements based on resource, timelines, and the budget and helped build the project plan.
• Conducted BRD review meetings with business sponsors and client project management and obtain business approval and sign-off
• Conducted solution training for business users and management post IT solution implementation
• Identified and documented Issues, risks and gaps and their descriptions and impact, and provided recommendations and alternatives.
• Participated in UAT team’s efforts, to ensure a smooth transition to the To-be state.
• Maintaining the Requirements Traceability Matrix (RTM) across the deliverables of a project.
• Integrated data into SFDC as a scope for process improvement for Insurance project.
• Created Custom objects to build new application functionality in the Salesforce.com.
• Developed Apex Classes & Triggers to implement the business logic as per the requirements.
• Worked on various Salesforce.com standard objects like Accounts, Contacts, Cases, Opportunities, Products, Opportunity Line Items, Leads, Campaigns, Reports and Dashboards.
• Administered incident response and break-fix systems
• Created Custom objects to build new application functionality in the Salesforce.com.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Created email templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.
• Created new user accounts and configure Salesforce.com to fit security needs at the user and organization levels.
• Created Custom Profiles, Public Groups and Roles to distribute user rights and functionality.

Confidential

Process Developer - Intercompany Business Analyst

Responsibilities:

• Identify and analyze the business requirements and prepared Business Requirements Documents (BRD)
• Interfaced with business and program areas to understand product needs.
• Assisted in on-going process improvement efforts to ensure test planning, execution, and reporting is effective, efficient, standardized, coordinated, and integrated.
• Involved in the auditing process for the client’s data security and integrity
• As a compliance to SOX and adhering to GAAP, performed the Inter-company Accounts receivable, Accounts payable, General Ledger and cash reconciliations, resolving and documenting the open items that are causing disconnects with regular follow-up with the customer.
• Processing & Preparing the Intercompany Financial reports for Receivables (AR) and Payables (AP) inter-company at every month end using Oracle AR/AP/GL Modules.
• Processing Inter-company invoices and payments through Internal Billing System (IBS).
• Generating monthly and weekly reports using Business Objects XI and using these reports as the base for the Intercompany account analysis.
• Status Reporting - Facilitated for status meetings, including creation of agendas and recording of action items from meetings, received, consolidated, and produced status reports for business constituents and steering committee, etc. using MS Word & PowerPoint
• Tracking of Service helpdesk Tickets for the team for all the related issues.
• Attending the Global calls and answering the questions raised by Auditors on the reconciliations.
• As a support function acted as “Quality Catalyst” wherein maintained Process Dashboard adhering Process Metrics, conducting Quality events, scheduling Quality trainings, Visual Value Stream mapping and pooling the Ideas for the Process and Business improvements, driving Quality projects and conducting awareness sessions.
• As a part of Corporate Social Responsibility initiatives and Team Synergy events and knowledge transfer sessions.

Confidential

Inventory and Human Resource Manager

Responsibilities:

• Maintenance of records for Human Resource & inventory stores (Packing & Distribution Department).
• Designing of Compact Discs Covers and Stamper labels for the Discs. Tracking of online emails, vendors, orders and Suppliers
• Maintenance of Petty accounts for the Packing and Distribution Department.
• Responsible for documentation of agreements and letters.