SUMMARY

• Senior Salesforce.com Developer/Admin/Analyst 8+ years of vibrant experience in developing and enhancing Salesforce CRM applications using Sales Cloud, Service Cloud, lightning and Marketing Cloud.
• Expertise in Administration, Configuration, Customization, Development, Implementation, Integration, requirements gathering and Support with Salesforce.com applications in Classic as well asLightning.
• Proficiency in building data model by creating apps, objects, tabs, fields with various field types, establishing relationship using Master - Detail, Lookup and Many-to-Many relationship.
• Subject Matter Expert in SFDC Administrative tasks like creating Profiles and Roles, assigning to users, setting permissions, constructing Page Layouts, enabling Email Services, generating Reports and Dashboards, Lead and Case assignment rules.
• Developed complex business logics using formula fields, cross-object formulas, validation rules, Apex triggers and roll up summary fields.
• Experience with Salesforce customization, Security Access, Workflow Rules, Approval Processes, Data Validation, Analytics, Sales, Marketing, Customer Service and Support Administration in Force.com platform.
• Worked with variousSalesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports, and Opportunities.
• Worked on various Custom Objects, Tabs,Lightningapps, Salesforce1, Page layouts, Search layouts, Compact Layouts to organize fields in Classic and Salesforce1, Custom Links/Buttons and Related Lists.
• Extensively worked on Email templates with workflow rules and approval process in contract lifecycle management.
• Upgraded some Apps from Salesforce.com Classic toLightningExperience to develop rich user interface and better interaction of pages.
• Strong knowledge about Salesforce lightening schema builder, app builder, components andlightningconnect.
• Experience with developing a complete Case Management System usingLightningComponents, Controllers, Helper Methods, and Style Sheets.
• Good Understanding on Contract Life Cycle Management as well as Apttus CPQ where it helps you to configure the price and quote deals.
• Experience in Integration of Salesforce.com platform with in-house legacy ERP systems, using Apex Web services WSDL and outbound messaging.
• Experienced in integration of Salesforce.com with external applications by using Web Services API, Metadata API, and SOAP.
• Hands on experience in writing queries using SOQL and SOSL inApexClasses and Triggers.
• Triggered interface events by user interactions, which includesLightningComponent framework and also involved in buildingLightningComponents using the aura framework.
• Experience in migrating data from legacy systems to Salesforce using Apex Data Loader and Informatica on demand.
• Experience using Visual force inLightningexperience. Worked on security authentication, digital signature.
• Good experience in working on Eclipse IDE with Force.com Plug-in for writing business logic inApex programming language.
• Extensive experience with variousSalesforcedeployment methodologies including Change sets, Force.com Plug-in environment, Ant Migration tool kit and Eclipse.
• Experienced in all phases of Software Development Life Cycle (SDLC), quality management systems and project life cycle processes.
• Extensive experience in creating Test Scripts, Functional testing, Integration testing, System testing, Regression Testing, End to End testing methodologies.
• Used JIRA Agile for project management and bug tracking.
• Experienced in scripting languages like HTML, XML, CSS, JSP, WSDL, SOAP, AJAX, APEX Web Services API development skills and Java Script.
• Experienced using Object Oriented software development (OOD) methodologies like Scrum/Agile Methodology & Test Driven Development (TDD).
• Proficiency with source control (Git) and backups.
• Experienced working with Cross-functional teams, identifying business requirements and supporting sales/marketing efforts.

TECHNICAL SKILLS

Salesforce.com Technologies: Apex Language, SOQL, SOSL, Visual Force

Salesforce Tools: Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Apex Data loader, Command Line Data Loader & Salesforce Work Bench

Programming Languages: Apex, PL/SQL, Java

Web Technologies: HTML, XML, Java script, CSS

Web Services: WSDL, SOAP/REST API

Databases: Oracle 8i, 9i, 10g, 11g

Packages: Oracle EBS,MS Word, MS PowerPoint, MS Excel, MS Project, MS Visio, Eclipse IDE

Environment: s: Windows NT / 2000 / XP Pro / Vista, Windows Server / 2008, Linux

PROFESSIONAL EXPERIENCE

Confidential, Loveland, CO

Sr. Sales force Developer/ Admin

Responsibilities:

• Primarily involved in developing prototype of the application as proof of concept (POC) for business team and as a guideline for development team.
• Facilitated and led group discussions to elicit requirements in Joint Application Development (JAD) sessions by communicating with documented business requirement document working prototype and work flow diagrams.
• Deployed, configured and supported the prototype application for its demo /UAT for various line of business from various cities, prepared deck for UAT & gathered feedback and followed up with further updates on the prototype and related documents.
• Primarily involved in developing use case document for the application, traceability matrix, system requirement specification (SRS) and presentations for proposed solutions
• Created prototype using html and CSS.
• Worked on various Salesforce.com Standard objects like Accounts, Opportunities, Leads, Campaign and Reports.
• Created various Custom objects, Tabs, Workflows, Reports, Apex triggers and validation rules for the application.
• Created Email templates in Text, HTML and VisualForce necessary for the application.
• Analyzed and Created Custom Profiles as required for the business needs and implemented Object level, Field level and Record level security.
• Defined various Validation rules to validate the data in the application.
• Customized Page Layouts for Salesforce.com Standard and Custom objects.
• Created custom report types and generated report using the report types.
• Pleasant experience in Salesforce.com Configuration of roles, profiles, user accounts, implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
• Experience in working with Development team for solving the gaps in Business requirements.
• Classes, controllers and visual force pages, acquired new licenses and assigned toll free numbers.
• Used Data loader for all data adding, updating, and deleting, exporting data.
• Used Eclipse IDE for building scripts and deployment
• Documented Sales force fundamentals and reporting for easy understanding and navigation for business users

Environment: MS Access, UML, MS Visio 2008, Microsoft Office 2008, MS Project, Visual Studio 2008 professional, MS Expression 2008, Visual Source Safe, Salesforce.com, Apex Classes, VisualForce Pages, Data Loader, Workflow Alerts, Approvals, Validation Rules, Sharing rules, Reports, Standard & Custom Objects, Tabs, Email Templates, Roles, Profiles, HTML, Force.com IDE.

Confidential, Parsippany, NJ

Sr. Sales Force Developer/ Admin

Responsibilities:

• Involved in the requirement gathering and implementing the new case process redesign and enforcing best practices like refactoring the existing code base and providing inputs.
• Worked on various Salesforce.com standard objects like Accounts, Contacts, Cases, Leads and Campaigns.
• Organized meetings with stakeholders to provide information on progress and critical milestones of the delivery and project progress.
• Developed a comprehensive CRM strategy, defining Salesforce as the standard tool in Sales Cloud.
• Accounts Management - Account Creation process, Account Update process, Account Delete process.
• Contact Management - Contact Creation process, Contact Update process, Contact Delete process.
• Opportunity Management - Opportunity Creation through Internal Sales Involvement, Opportunity Creation through Accounts, Opportunity creation through Lead Conversion, Auto Renewal Opportunity.
• Analyzing the requirements & preparing test documentation for the same.
• Involved in preparing and execution of Functional/Regression Test cases based on SRS/FS (Functional Specification about particular feature)/Change request Specification
• Developed Apex Classes and added required functionality to Visual Force Pages
• Wrote Apex Triggers to implement business logic on the case object.
• Attended daily scrum calls to update the status, priorities and roadblocks in the project
• Involved in Creating new custom objects and fields for Special Customers.
• Integrated Apex with External services by making callouts that used SOAP and WSDL.
• Created permission sets for the new set of users.
• Created the Lead Assignment rules for the leads that were created as a part of Campaign.
• Actively involved in testing the access to various Standard Salesforce pages and visualforce pages.
• Preparation of Outbound Change set for the Deployment and ensuring all the pre-deployment and post-Deployment tasks are documented.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Proficient in working with Eclipse IDE and Force.com Plug-in for writing business logic in Apex programming language.
• Validating the Inbound change sets and deploying to PROD environment.
• Implemented Apex Triggers with SOQL queries, Test Classes and Code Coverage.
• Implemented field level security, profiles and system audit trail setup.
• Worked with Integration and web services. Integrated Salesforce with legacy systems using Apex Web services and outbound messaging.
• Used Salesforce.com, Java, JQuery, HTML, and JavaScript to deliver well designed functionality to our product teams.
• Implemented complex visual force pages involving several static resources, CSS files, JavaScript and JQuery.
• Creating Test Cases based on the Business requirement and executing the test cases.
• Identifying defects related to project in Salesforce sandbox and working with Developers to fix them.
• Verifying the workflows and field updates created in the Salesforce.
• Implemented integration between Java/Dot net apps with salesforce for printing invoice records to get the hard copies from any salesforce environment and for other needs.
• Involved in design and Development of UI using HTML, JavaScript and CSS.
• Developed Cascading Style Sheets (CSS) for creating effects in Visualforce pages.

Environment: Saleforce.com platform, Force.com API, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Visual Force, Salesforce.com Data Loader, Security Controls, HTML, Java Script, Sandbox, Eclipse IDE Plug-in, Perforce for force.com.

Confidential, Chevy Chase, MD

Sr. Salesforce Admin/Developer

Responsibilities:

• Worked with the user group for requirement gathering throughout the planning andimplementation.
• Performed the role ofSalesForce.comDeveloperandAdministratorin the organization.
• Developed Visual force pages, Apex classes to allow the customers to register, login and submit their service requests.
• Key role in gradual transition of company's application from Salesforce Classic toLightning Experience.
• Worked with Salesforce Communities which provides Quote-to-Cash solutions using Apttus CPQ.
• Designed and developed Lightning Application on Force.com Platform using Lightning Components with Aura Framework and Lightning Interface as user interface.
• Experience with Service Cloud including Service Console, Case Feed, Knowledge Base and Entitlements.
• Implemented SalesforceLightningComponents for small set of users within the organization.
• Worked onLightningProcess Builder to consolidate existing workflow rules.
• Responsible for writing Apex, Visual force code containing business functions.
• Created custom Profiles, Roles, and Public groups to restrict the data access to the unwanted internal users depending on their job responsibilities.
• Implemented the complete case management solution.
• Integrated Salesforce with external master data using SOAP and REST API.
• Used Scheduled Batch Apex for processing large records.
• Written Apex Classes, Controllers, Extension Controllers and Triggers in the application for various Business/functional requirements.
• Implemented case management in Service Cloud console. Customized the console using Service Console toolkit and JavaScript.
• Experience working in service cloud, supporting cases, developed workflows and triggers for automated case resolutions.
• Created Impressive designs with custom styling to bring dynamic versions of the components when setting up inlightningApp builder.
• Enhanced in Communities by adding new fields, field sets using SalesforceLightning.
• Developed UI/UX changes for better user interface using SalesforceLightningDesign system.
• Created Workflows, Approvals, and Email alerts to meet different needs of application
• Visual force Pages forLightningExperience, Alternates for Java Script Codes, Sharing Visual force pages between Classic andLightning.
• Worked on creating ETL mapping specifications based on the user requirements.
• Retrieved some data and its functionality from Third-Party API's and displayed within theLightning.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com subjects.
• Experience in building reusable UI components and pages withLightningcomponent framework.
• Written SOQL, SOSL query language necessary for the application in Apex Classes and Triggers.
• Taken care while coding, not to hit the governor limits.
• Implemented Web-to-Lead and converted Lead to Custom Client Object.
• Written Test Classes to meet Unit testing before migrating from Sandbox to Production.
• Customized existing Visual force to align with Salesforcenew Lightning UI experience.
• Worked on SalesforceLightningComponents for building customized components replacing the existing ones.
• Also embedLightningComponents in Visual force page by using newLightningOut feature by event-driven programming.
• Experience in modifying Visual force pages to be supported inLightningExperience and good understanding oflightningmode and its features.
• Created Aura based Components, Attributes, and Controllers which can be compatible to access throughLightningApp builder.
• Developed various Apex Classes, Triggers, Controller classes and methods for functional needs in the application compatible withlightning.
• Created Apex methods for thelightningcontroller and helper methods to perform DML operations on the case records.
• Created Triggers like sending emails to the portal users whenever they update their account information comparing their new information with their old information.
• Assisted in creating certain Summary Reports and Dashboards to the business team.
• Used Agile and Scrum Methodology for developing Application.

Environment: Saleforce.com platform, Force.com, Apex Language, CSS, JIRA, HTML, Visual force (Pages, Components, Controllers & Extensions), LightningDesign System,Aura Framework, LightningApp Builder andLightningComponents, Data Loader, Apex Triggers, Reports, Sales cloud, Service Cloud, Custom Objects, Custom Tabs, Email Services, Security Controls, Eclipse IDE Plug-in, Apttus CPQ, SOQL, SOSL, SOAP, REST, JQuery.

Confidential

Salesforce Integration Consultant

Responsibilities:

• Responsible and active in the analysis, definition, design, implementation and deployment of full software development life-cycle (SDLC) of the project.
• Created various RAML resources to implement REST Based APIs as a part of project implementation.
• Developed Restful web services using MuleSoft Anypoint studio.
• Responsible for buildingintegrationprocesses integrating cloud-based applications (SaaS/PaaS), and On-Premise Enterprise Applications.
• Worked on Mule Soft Any Point API platform on designing and implementing Mule API's.
• Proficient in DataIntegrationfrom Traditional Applications to Sales Force Using REST/SOAP API.
• Involved in the end to end Development of Projects covering all phases of Software Development Life.
• Implemented Contract management and revenue management with using of APPTUS CPQ.
• Created SOAP and REST based service interfaces using Mule ESB Anypoint Platform and delivered fast, reliable and scalableintegrationAPI codes.
• Implemented data transformations using Data Mapper and Data Weave in Any point studio.
• Used various testing tools such as Postman, Soap UI Console.
• Created REST API using RAML and developed flows using APIKIT Router.
• Coordinated with various development teams and the testing teams for end-to- end testing in various environments.
• Used Force.com web service API for implementing WSDL in the application for access to data from external systems and web sites.
• Used Mule Data Mapper, Custom transformers for mapping flat file structures to Salesforce interface structures.
• Created an Apex class to handle the post sandbox refresh for the system.
• Extensively worked on the Metadata APIs from Salesforce to modify the several settings using the post sandbox refresh Apex class.
• Maintained Remote Site settings, Workflow Activations, field update deletion and modification from the single Apex class using respective metadata APIs for the same.
• Involved in data migration and integration using Data Loader.
• Unit and integration testing for new requirements and get the UAT from the business owner
• Integration of Salesforce CRM with external applications using Web Services, Metadata API, SOAP and REST.
• Performed Sales Cloud configurations and used its features such as Lead Management, Email integration, Sales Forecasting, and Wave Analytics.
• Performed one-way integration and bidirectional integration of App Exchange applications with Salesforce.
• Implemented Salesforce.com web services client using Sales force web services API, Java, XML and partner WSDL.
• Responsible for maintaining and updating Integration Strategy based on current and future Integration needs across all platforms.
• Developed Integration Reference Architecture with patterns and governance model including exception processes to deviate from standard patterns.
• Resolved system issues with ticket services and bug fixing.
• Designed, Developed, Executed and Maintained Automated Test Scripts using BDD (Behavior Driven Development) and TDD (Test Driven Development) testing framework.
• By using Java script, created custom buttons and executed controllers to achieve the functional requirements. Intensely worked with Apex, Triggers, API integration.
• Developed Test cases for Unit Testing of the Mappings, and also was involved in the Integration Testing and UAT Environment.
• Experienced Data loader user with knowledge on complex and large CSV files for faster data Integration into the Salesforce

Environment: Salesforce.com Platform, Web Services, Mule ESB, Anypoint Studio, CloudHub, Apache-Maven, RAML, API, AJAX, XML, JSP, HTML, CSS3, SQL, PL/SQL, JavaScript, Jquery, Web logic, APPTUS CPQ, TOAD, Oracle, SOAP UI, Windows XP & Linux, Apex, Force.com, Triggers, API integration, Workflow & Approvals, Reports, Custom Objects, Custom Settings, Email Services, Security Controls, SOAP, API, Chatter, Sandbox data loading, Git, DML Query, Apttus CLM and Web ServiceIntegration, Metadata API, SaaS/PaaS.

Confidential

Salesforce Developer

Responsibilities:

• Interacted with various business team members (JAD Sessions) to gather the requirements and documented the requirements.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Written Test Cases to check code coverage in Apex Classes and Apex triggers
• Worked with various sales cloud objects like Accounts, Contacts, Leads, Opportunities, Reports, and Dashboards.
• Developed APEX Classes, Controller Classes and APEX Triggers for various functional needs in the application
• Developed various Custom Objects, Tabs, Components and Visual Force Pages and Controllers.
• Configured new users, profiles, and implemented field level security.
• Worked with Dynamic Apex to access S-Objects and field describe information, execute dynamic SOQL, SOSL and DML queries
• Generated Visual Force pages utilizing custom controllers to facilitate order entry and returns.
• Developed Work flow rules, Time Dependent Action Triggers, email templates to implement the business logic.
• Responsible for writing Apex, Visual force code containing business functions.
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.
• Involved in identifying, planning and implementing new salesforce.com features and functions (new screens, workflow, force.com objects, and reports, apex code) to meet business requirements
• Solely worked on e-bundling process to catch other requirements using every day apex batch jobs to bundle and send out weekly emails.
• Designed and Developed Apex classes, custom controllers and extensions.
• Provided the training to the internal business users to use the application and develop their own custom reports.
• Developed Custom objects, customizing tabs, Apex Triggers, Test classes for unit testing and code coverage.
• Performed the role of support engineer for the internal users and helped them in getting used to the application, generated reports and saved them for further access to the users.
• Involved with Salesforce.com Premier Support and handled the support cases with the help salesforce.com support.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.

Environment: Force.com, Saleforce.com (Pages, Component & Controllers), Workflow& Approvals, Sales cloud, Reports, Custom Objects, Custom Tabs, Email Services, Salesforce.com Data Loader, HTML, Java Script, Java, Web Services, WSDL, Sandbox, Froce.com IDE, Apex Triggers, Apex Classes, Standard Controllers, Visulalforce Pages.