SUMMARY

• Experienced Salesforce Consultant with almost 7 years of experience in Administration, Development, Configuration, Implementation and Support.
• Experience with SalesforceCustomization, Security Access, creating profiles,roles, users, page layouts, email services.
• Experience in development, administration, configuration, Implementation and Support of sales force CRM and SalesForce applications based onApex Languageand leveragingForce.comPlatform - - world’s first commercial Software as a Service(SAAS)application running in Cloud Computing Environment.
• Experience on Salesforce CRM platform Worked on different environment of SFDC such as Sales and Service Clouds.
• Designed various Custom Objects, Custom Fields, Role Based Page Layouts, Custom Tabs and Custom Reports as per the client requirements.
• Excellent experience working with salesforce.com sandbox, production environments, and Force.com Plug-in environment using Eclipse IDE.
• Have exposure in Customer Portal and Self -Service Portal.
• Implementation & Integration experience on Salesforce.com using Apex Language (Classes, Controllers & Triggers), Web Services, Visual Force Pages, Components, Tabs, Custom Objects, S-Controls, Reports and Dashboards.
• Implemented various advanced fields like Picklist, Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates, entity relationships and Email generation according to application requirements.
• Expert in capturing, analyzing, documenting and realizing the business requirements to design on salesforce.com platform by designing the required entities like custom objects, creating the relationships/ junction objects like Master-Child, lookups, Entity Relationship data model, Pages, Classes, Interfaces, Workflows & Workflow rules, triggers, Email alerts and business logic.
• Extensive experience using Sales force Administration (SFA),Profiles, Creating Roles, Page Layouts, Org-Wide default,Sharing rules,Work Flows, Approval Workflow, Reports/Graphs and Dashboards.
• Strong experience with SFDC configuration, customization, programming with APEX APIs, APEX Web services (REST and SOAP), APEX Triggers, and implementing new instances of Salesforce.com.
• Worked on Inbound and outbound change sets to deploy the metadata from one environment to different environments.
• Experience in working with clients to map out their existing Business Processes and providing system-based solutions that increase efficiency and reduce operating costs.
• Experience in handling data migration using DATA LOADER and Demand Tools in SFDC environment.
• Have good experience in Trigger, Test Methods, and writing SOQL and SOSL queries.
• Experience in creating Lightning Components and used Lightning Design System to convert existing VisualForce pages to lightning components.

TECHNICAL SKILLS

Salesforce Technologies: Apex Language, Apex Classes, Aper Triggers, SOQL, SOSL, Visual Force (Pages, Components & Controllers), S-Controls, Apex Web Services, Workflow & Approvals, Dashboards, Reports, Custom Objects, Force.com.

Force.com Tools: Force.com Eclipse IDE, Apex Data Loader, Force.com Apex Explorer, Force.com Migration Tool, Force.com Excel Connector.

Languages: Java, C, XML, HTML5, SQL, JavaScript, UML

Databases: Oracle 10g/9i, MS SQL Server 2005/2000, DB2, MySQL, MS Access 2007/2000

ETL Tools: Loader, Salesforce-to-Salesforce, Apex Explorer, CRM Fusion tools, Copardo Tools, Jitterbit.

PROFESSIONAL EXPERIENCE

Confidential, Wayne, PA

Salesforce Admin/Developer (Lightning)

Responsibilities:

• Hands-on-experience in designing Custom Objects, Custom Formula Fields, Field Dependencies, Pick List, Search Layouts and Role Based Page Layouts.
• Experience with programming and customizing standard objects and creating custom objects using Salesforce.com's inbuilt tools to create and customize objects.
• Created workflow rules and defined related tasks, time-based triggered tasks, email alerts, field updates to implement business logic.
• Configured Profiled-based IP address restrictions, Organization-wide IP address restrictions and Profile-based login hour restrictions.
• Customized and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application.
• Full Cycle implementation of Salesforce Knowledge, preparing Article imports from existing Wordpress and creating public knowledge base using Force.com Sites.
• Proficient in using complex SOQL/SOSL queries within custom controllers, extensions, and triggers and Batch Apex.
• Worked on Data Loader, Data Loader CLI to import and export data between Salesforce and reporting MYSQL database.
• Involved in Data mapping specifications to create and execute detailed system test plans. The data mapping specifies what data will be extracted from an internal data warehouse, transformed and sent to an external entity.
• Monitoring Companies sales by Salesforce CRM application. Used Sandbox for development and testing and then to production environments.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com Objects. Used it to read, extract, and load data from comma-separated values CSV files.
• Configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Created various reports (summary reports, matrix reports, pie charts) and dashboards mainly for Sales to track daily Leads, Service to work on Cases and Marketing teams to track Campaigns.
• Developed Lightning components and Lightning apps to provide better and more interactive interfaces to end users, which help in sales enhancements.
• Worked on all Salesforce features including knowledge, Custom Lightning Interaction Log.
• Customized Lightning component for Look up, Pick list, Record type, required field System Validation.

Environment: Saleforce.com platform, Visual force, Apex Language, Triggers, SOQL, Change Set, Standard and custom controllers, Data Loader, Force.com, Eclipse IDE Plug-in, Work Flow-Approval, Custom objects, Custom tabs, Email service, Html, Web-service ( REST and SOAP).

Confidential, Berkeley Heights, NJ

Salesforce Admin/Developer

Responsibilities:

• Worked with various salesforce.com objects like Accounts, Contacts, Leads, Opportunities, Cases, Quotes, Pricebook2, Orders, and Products2.
• Extensive experience in analyzing organization processes, converting business workflows into exact Salesforce.com workflows and configuring Salesforce.com to meet business requirements.
• Developed new functionality within salesforce.com including custom objects, custom fields, formulas, configurations, Page layouts, S-controls, validation rules, assignment rules, and analytics.
• Create and Customize Custom Objects, Cross Object Formulas, Roll up summary fields and dependent pick lists.
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
• Created various Reports and Report Folders to assist managers to better utilizeSalesforceas a sales tool and configured various Reports and for different user profiles based on the need in the organization.
• Create users, roles, and public groups and set up profiles, role hierarchies, sharing rules, object and field level security and record level permissions to provide shared access among different users and protect sensitive information.
• Skillfully utilize Salesforce Connect to access real-time data from external system by using external objects in Salesforce.
• Customize Salesforce1 Mobile Application to provide a responsive user interface and greatly improve Usability.
• Work with Salesforce support to address the technical challenges and governor limits and address the issues posted in System Testing and UAT Testing reported from client side.
• ImplementedSalesforce.com web services client using Sales force web services API, Java, XML and partner WSDL.
• Worked on Email-To-Case settings so that the emails can be created as Service Requests automatically and assigned to the associated internal user.
• Involved in Data mapping specifications to create and execute detailed system test plans. The data mapping specifies what data will be extracted from an internal data warehouse, transformed and sent to an external entity.
• Restructured Custom objects, Master detailed relationship between objects to better suits the organization.
• Individually worked on creating and implementing the Web-to-Case functionality to solve and track customer issues.
• Extensively implemented Visual Flows for automatic sales and service process in Sales and Service Cloud.
• Worked on Integration with oracle database to fetch and store the information of the organization in a safe way.
• Configured Products, Catalog Hierarchies, Bundles, Bundles within Bundle and Price Lists across all Platforms.
• Configured complete PLI with different Charge Types and Charge Type Criteria combinations for all Products and Services.

Environment: Saleforce.com platform, Apex Language, Triggers, Visual force (PagesComponents and controllers), Agile, SOQL, Change Set, Data Loader, Force.com, Eclipse IDE Plug-in, Work Flow-Approval, Custom objects, Ajax, Custom tabs, Email service, Html, Web-service, Sharing Rules.

Confidential, Houston, TX

Salesforce Admin/Developer

Responsibilities:

• Involved in creating gap analysis document, clearly identifying the data, business processes and work flows of the organization with respect to salesforce.com implementation.
• Administrated and monitored the company's Salesforce CRM application. Created the workflows for automated lead routing, lead escalation and email alert.
• Involved in Salesforce.com Application Setup activities, customization and implementation of the apps to match the functional needs of the organization.
• Involved in gathering customer requirements from business user teams spread over the Sales, Marketing and Customer service.
• Created Custom Objects and defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Closely worked with SalesForce.com consultants while implementing the solutions for the requirements. Created and maintained users, profiles and roles.
• Involved in creation and maintenance of custom objects, tabs, fields, Record types, page layout as per business requirements.
• Implemented pick lists, dependent pick lists, and validation formula fields to the custom objects.
• Worked with Salesforce.com Reports, Dashboards and deployed several Reports using Salesforce.com platform.
• Use various visual force components like Action Function, Page Block, Input Field, Action Support, Data Table, Data list, Command Link, Command Button etc.
• Worked with Visualforce Controllers (Standard, Standard List, Custom and Extension).
• Created Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.
• Worked with field and page layout customization for the standard objects like Account, contact and Leads.
• Involved in customization of various Visual Force Pages for Salesforce users as per requirements.
• Created workflows and approval processes for opportunities and products/ assets management.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Configured Identity confirmation, Login restrictions, User Interface settings and Profile settings. Created and deployed several reports for different user profiles based on the need in organization.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
• Implemented search, filtering, and tagging features on page layouts to make it easier for sales to locate relevant marketing content and documents in SalesForce.com CRM Content.
• Delivered support for continuing salesforce.com maintenance and additional administration services including workflow, approvals and periodic data cleansing
• Examined the necessities with business team and transformed the requirements into full technical necessities
• Involved in identifying and planning new Salesforce.com features and functions like new screens, workflow, force.com objects, and reports in response to business needs set by the supervisor.

Environment: Salesforce, Import Wizard, Apex Data Loader, Visual Force Pages, Mozilla Firefox, Internet Explorer, Microsoft Excel.

Confidential

Salesforce Admin/Developer

Responsibilities:

• Design, build, configuration and documentation of technical components for the CRM Salesforce Cloud implementation.
• Worked on Salesforce.com customizations using Apex (classes, triggers and web services) and Visualforce that consists of several new data integrations and customization.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application. Migrated data from external sources and performed insert, delete, upsert, export operations on millions of records.
• Create users, roles, and public groups and set up profiles, role hierarchies, sharing rules, object and field level security and record level permissions to provide shared access among different users and protect sensitive information.
• Conduct or participate in prototyping sessions with business and IT resources to ensure clarity of requirements.
• Design conversion including data mapping from CRM on Demand and Siebel to Salesforce.
• Worked with VISA mobility team on Sale mobility to deliver against business requirements.
• Analyze business requirement, identify risks, and collaborate on solution to meet business needs and Coordinate with other VISA technical teams to implement: engineering, database, network, security, QA.
• Estimate work effort and staffing needs, develop technical execution plan, track progress against milestones, and drive results in partnership with PM, and other team members.
• Involved in field & page layout customization for the standard objects like Account, Contact, and Leads.
• Understand, plan, and execute with a strong focus on balancing risks and value. Identify risks proactively and develop mitigations.
• Used Data Loader for insert, update, and bulk import or export of data fromSalesForce.com sObjects. Used it to read, extract, and load data from comma separated values (CSV) files. Defined lookup and master-detail relationships on the objects and created junction objects.
• Involved in the Data Transformation and Data Cleansing activities while transferring the data to the external systems.
• Working with internal staff and system integrators manage the delivery of required solution components to ensure quality and timeliness of work.
• Communicate effectively and proactively with IT stakeholders and articulate ideas and recommendations clearly.

Environment: Salesforce.com platform, Data Loader, Apex Classes, Controllers, Triggers, Visualforce, Email Services, Security Controls, Sandbox data loading, Workflow & Approvals, Custom Reports, and Dashboards leveraging an Agile methodology.

Confidential

Salesforce Admin

Responsibilities:

• Interact weekly with business units and business owners to understand business processes and key requirements, and proactively work to resolve client issues.
• Perform detailed analysis of business and technical requirements and design the solution by customizing various standard objects of Salesforce.com
• Documented and shared the requirements with SalesForce.com consultants for further implementation.
• Designed and developed configurations, permissions and layouts for Salesforce.com system architecture.
• Design and maintain custom Validation & Workflow rules, formula fields, data dependencies, page layouts, alerts & notifications, email templates, triggers, reports, views and dashboards.
• Maintained data management, forecasting, deal registration, contacts, leads, campaigns, opportunities, quotes, dashboards, reports etc.
• Supported security role maintenance including role hierarchy, security profiles and access rights.
• Utilized full Systems development life cycle methodologies and best practices during design, development, testing and development phases.
• Used Tabular, Summary and Matrix reports to create Standard reports and Custom reports.
• Performed thorough data assessment, cleansing and exceptions handling to ensure high data consistency
• Perform mass data imports/exports around companies Salesforce and ERP applications.
• Provided criteria-based data from Salesforce database for marketing companies and lead generation.
• Providing ongoing salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflow, Triggers. Integrate of Application (OE modules) with Salesforce.com using SOAP Client.
• Built and maintained scheduled Batch Apex jobs using cross functional custom objects.
• Used the UAT sandbox for testing and migrated the code to the deployment instance after testing.

Environment: Salesforce.com platform, Apex Language, Visualforce Pages, Workflow and Approvals, Reports, Custom Objects, Tabs, HTML, JavaScript, Eclipse IDE Plug-in.