OBJECTIVE

• I seek to obtain a position as software Quality Assurance Analyst/Business Analyst in a company where I can use my dynamic experience I have acquired in Banking, Finance and Retail industry working as quality assurance analyst to add to the growth of the company while focusing on High Quality Standards.

SUMMARY

• Over 7 years of dynamic working experience in Software Quality Assurance and Software Testing.
• Proficient understanding of Test Methodologies and Software Development Life Cycle like Waterfall, Agile (Scrum and RUP model)
• Involved in entire QA life cycle which (SDLC) for Relational Database, Web and Client Server, IBM Mainframe Applications.
• Expertise in planning/executing Black Box Testing for both Client Server and IBM Mainframe Applications.
• Excellent elicitation techniques such as Walkthroughs, Surveys,Questionnaires, Interviews, Focus Groups, Workshops, Shadowing, Designing Mockup Screen, Brainstorming, JAD and JAR session.
• Acted as liaison between the design & technical team and the end users, stakeholders, product managers and business team to understand and translate the requirements.
• Facilitated GAP analysis to define AS - IS and TO-BE processes and experience in developing functional specs through JAD Session, Client Interviews and Workshops.
• Extensive working experience in various levels of testing like Smoke/Sanity, Functional, Regression, System, Security, End to End and UAT testing.
• Adept experience in writing Test Plans, creating Test Cases based on Required Document, reviewing Bug Report and developing and maintaining Test Scripts for logical implementation.
• Experience in Database Integrity Testing to validate back end data by writing SQL queries using RDBMS tools like Oracle, MS SQL server, PL/SQL, DB2, and MS Access for Data integrity
• Sound knowledge in automation tool like QTP and therefore, involved in automation testing framework like Keyword and Data Driven Framework.
• Efficient in creating and maintaining Requirements Traceability Matrix across the projects to maintain the complete test coverage.
• Experience in using SoapUI for testing Service Oriented Architectures (SOA) and Web Services (SOAP, REST, and WSDL).
• Expertise in performing root cause analysis and possess sharp skills in Defect Reporting and Tracking Defects using HP ALM, JIRA, Bugzilla.
• Used Clear Case and Clear Quest for defect management and change tracking.
• Good apprehension inUnix/LinuxCommands&Shell Scripting.
• Ability to plan and prioritize work within project time constraints and give outstanding deliverables.
• Collaborated with the project team to understand requirements in order to effectively plan and execute tests.
• Demonstrated strengths in communicating with all levels within organization and have excellent interpersonal, written and oral communication skills.
• Self-driven and self-motivated person with great communication and presentation skills.

TECHNICAL SKILLS

OS: Mac OS x, Windows 7/ XP/ VISTA, UNIX (Solaris)

Database: Oracle, MS Access, SQL Server, DB2

Languages: SQL, VBScript, XML, HTML

Testing Tools: QTP, Load Runner, SoapUI

Defect/Change Management Tools: HP Quality Center/ALM, Bugzilla, IBM Rational Clear Quest, Clear Case, JIRA

Browsers: IE, Mozilla Firefox, Google Chrome

Applications /Other Tools: TOAD, Putty, Notepad, MS Office Suite, VM Ware, Nice Actimize, MS Visio, Rational Rose

PROFESSIONAL EXPERIENCE

Confidential, TAMPA, FL

Sr. AML/UAT Analyst

Responsibilities:

• Analyzed the Business and Functional Requirement of the application and also helped in developing detailed UAT Test Plan, Test Scenarios and Test Cases.
• Executed Test Cases to perform Functional, Sanity, Regression and UAT testing.
• Created Test Scenarios, maintained and validated them in CitiCMT (Nice Actimize) against all the new and existing data in Mantas (database) and KYC
• Manually executed Test Plans and Test Cases to verify actual result against the expected results and also exported test case created in MS Excel Sheet to Quality Center/HP ALM
• Executed both manual and automation Test Cases from Test lab module of Quality Center/HP ALM
• Executed DDL queries to extract, manipulate and validate the MANTAS (database) thus, performed Database Consistency testing
• Tested data from multiple transactional sources including payment, deposit, ATM.
• Re-tested defects and documented results through regression test cases.
• Maintained project folder structure in Quality Center /HP ALM and executed test scripts and test cases accordingly.
• Used Quality Center/HP ALM for reporting and defect tracking, also followed up with the development team to verify defect fixes and updated defect status.
• Documented all the bugs and helped the developers in reproducing them.
• Knowledge of Global AML KYC and CTR and working experience across all areas of line of business like ICG, GCG, CPB
• Involved in project BAU (Business As Usual) to handle and resolve tickets (INC) issued from Production Support concerning the front end and the back end issues
• Reviewed systematic Anti Money Laundering (AML) alerts and determined if transactions occurring are valid Anti Money Laundering risks.
• Performed encompassing research taking into account various AML risk factors and indicators to determine if a Suspicious Activity Report (SAR) requires completion.
• Supported UAT Coordinator/UAT Test Lead in UAT Plan preparation including Test Scripts.
• Regularly submitted defect reports and conducted meetings to communicate with the development team about the defects.
• Worked with technology on the resolution of issue/defects escalated by UAT Test Lead.
• Reported test results and test risks to UAT Coordinator prior and during UAT on gaps that may cause incorrect interpretation of UAT result.
• Worked closely with development staff to resolve the defects and Testability issues throughout Software Development LifeCycle.
• Submitting requests for further information or suspicious activity recommendations.
• Initiated Test case review and Defect Review meetings.
• Actively participated in walkthrough meetings with business analyst and provided feedback whenever needed.
• Documenting daily work for reporting to QA lead and the compliance team regarding the up-to-date status.

Environment: Windows 7, Quality Center/HP ALM, SQL developer, Mantas Oracle database, Nice Actimize (CitiCMT), Microsoft Office Suite, Microsoft Visio, JAVA, Macros, Pivot Tables

Confidential, TAMPA, FL

QA Analyst

Responsibilities:

• Analyzed Business Requirement, Functional Requirement & High Level Design Documents for SVT (Store Vision Teller) and SVP (Store Vision Platform).
• Analyzed various Uses Cases, User stories, Prototypes and addressed ambiguity.
• Actively participated in various walk through meetings and Sprint Meetings focusing in making the application more reliable.
• Involved in designing the Test Plan, Test cases and Test steps for multi-currency feature to exchange money from different countries.
• Analyzed all the pre-existing Test Cases and defects to understand the complexity of the application to deposit and withdrawal money from one's account.
• Developed and executed Manual Test Cases as per requirements involving any account information.
• Performed Functional, GUI, Usability and Regression Testing according to the user requirements for SMS based banking.
• Carried out data manipulation using SQL Queries to perform Database Integrity Testing
• Tested customer functionality developed using adobe AEM (DAM, templates, Components, Page, Site, Workflows).
• Managed per action and share object repository in Quick Test Pro (QTP)
• Recorded and executed automated Test Script to perform the Functional Testing using QTP
• Defined GUI Checkpoints to check text boxes, combo boxes, checkboxes and images in QTP
• Validated various hyperlinkson web pages also performedGUItesting manually.
• Inserted Synchronization Point it the script to handle timeout problems.
• Reported the defects to the development team in Quality Center.
• Interacted with other QA Team member to discuss the issues before reporting them to development.
• Executed the different test sets for each individual module on SVT (Store Vision Teller) and SVP (Store Vision Platform).
• Maintained Test Logs and Test Summary Reports.
• Used UNIX commands for error logs to uncover specifics of a failure.
• Generated Reports, Documented and Communicated test results on daily basis.
• Preparing the Test Reports and maintaining of test repository.
• Presented regular progress reports, defect reports and test execution reports
• Reported daily status to the Test Lead and Weekly status to the Project manager.

Environment: Windows 7/8, JAVA Platform, Quality Center, QTP, UNIX (Solaris), Oracle 11g, VB Script, Agile

Confidential, Richfield MN

Software Analyst

Responsibilities:

• Actively participated in all phases of the Agile Scrum SDLC Methodology ensuring quality throughout the project.
• Prepared test cases based on User Stories, Use cases, Business Requirement Document (BRD) and System Requirement Specifications (SRS), Functional requirements Document (FRD)
• Written and edited Test Plan and Test Scripts for manual testing efforts and evaluated test results to determine compliance with Test Plan and established business process.
• Performed modular testing of the application with the Team across all iterations/sprints.
• Interacted with business development, technical analysts, system developers, end users, and all other groups involved in, testing, or test planning.
• Developed test cases, execute test cases, analyze results and report defects as appropriate.
• Performed tests to ensure that all systems meet a predetermined set of standards and requirements.
• Executed manual Test Cases and provide timely status information to the rest of the project team.
• Performed Smoke, GUI, Functional, Integration, Regression, Web services and Database Testing of the application.
• Performed tests on various tender types like debit, credit, checks, gift cards and discount cards.
• Used SoapUI to test the REST and SOAP based Web services testing.
• Performed Integration Testing on the web services like SOAP, HTTP and HTTPS protocols using SoapUI for various third party business transactions validations.
• Identified scenarios to verify the POS reporting features and interfaces to inventory details.
• Identified and executed test automation scripts for various scenarios on back office applications using QTP.
• Validated the various SOAP based 3rd party interfaced web services transactions using SoapUI.
• Extensively executed SQL queries on Oracle Database in order to view successful transactions of data, for validating data and backend testing.
• Reported the defects in JIRA with proper priority and severity.
• Created clear, detailed Defect Reports and feature requests and play an active role to verifying identified issues.
• Logged, managed and closed defects discovered through testing in a timely fashion and escalate issues that blocked or caused issues with testing.
• Actively participated in Status reporting meetings and interacted with Development to discuss the technical issues.

Environment: Windows 7, HTML, CSS, QTP,TOAD, XML, Oracle, JIRA, IBM4690, JAVA, XML, REST, SOAP, IBM Web Sphere, IBM Info Sphere Server, SoapUI, MS Share Point, UNIX, Putty, Oracle11g.

Confidential, Plymouth, MI

Business Analyst

Responsibilities:

• Followed the Waterfall method of SDLC.
• Conducted interviews with key business users to collect requirement and business process information.
• Facilitated and managed meeting sessions with committee of SMEs from various business areas including Mortgage Servicing, Loan Monitoring and Asset Management.
• Conceptualized primary process flow diagrams using Microsoft Visio.
• Created business cases for enhancement requirements, which may be as a result of either brainstorming sessions between the stakeholders, users and BA’s, through client feedback, or both
• Managed entire project lifecycle and performed GAP analysis to differentiate between the “as is” and “to be” systems. Involved in business process reengineering (BPR).
• Designed and performed extensive requirement analysis including data analysis and gap analysis.
• Held JAD sessions involving the management, development and user teams for clarifying and facilitating better communications.
• Documented and analyzed requirement using Requisite Pro.
• Created Use cases to support the high-level design document in analyze phase.
• Created Business Requirements Document (BRD) to clearly define each business goals in meaningful and structured functional requirements along with detailed process flow.
• Created conceptual wireframes to assist the developers with better understanding of the requirements and various business critical transactions
• Created Flow Charts and Process Flow Diagrams, Use Case Diagrams, Class Diagrams, Activity Diagrams using, MS Visio and Rational Rose according to UML methodology thus defining the Data Process Models
• Created the UAT Plan and test scripts and coordinated the UAT sessions.
• Interacted with the developers for resolving the reported bugs and various technical issues
• Acted as a liaison between Technology and Business for clear and better communication.
• Developed strategies with Quality Assurance group to implement Test Cases in Quality Center

Environment: Windows, UNIX, Oracle HTML, MS Office, MS Visio, Quality Center, Requisite Pro.