SUMMARY

• Around 5 years of experience in Salesforce.com CRM and Force.com cloud platform with proficiency as developer and administrator. Total 8+ years of professional IT experience in software Analysis, Design, Development, Testing.
• Proficient in all phases of SDLC like requirements gathering, analysis, design, development, testing and deployment, and expertized in preparing documentations.
• Strong Knowledge in Salesforce Administration and Customization, Data Validation, Sales, Marketing, Customer Service and Support Development team.
• Experience in developing applications using Apex Classes, Triggers and Visualforce.
• Experience in working with client specific solutions like Salesforce.com Sandbox deployments, Force.com IDE, Change sets, Eclipse IDE, SOQL, SOSL and various production environments.
• Hands on working experience in Role Hierarchy, Custom Profiles and public Groups creation and user management.
• Hands on experience with tools like Force.com Explorer, Force.com Migration, and force.com Excel connector, Eclipse and Force.com Eclipse IDE Plug - in.
• Extensive experience in analysing organization processes, converting business workflows into exact Salesforce.com workflows and configuring Salesforce.com to meet business requirements.
• Hands on Experience in creating Custom Objects, Custom fields, Page layouts, Custom Tabs, Reports and various other components as per the client and application requirements.
• Extensive business knowledge and customization experience on various salesforce.com standard objects like Accounts, Contacts, Opportunities, Products and Price books, Cases, Leads, Campaigns, Reports and Dashboards.
• Experience in Creating Roles, Profiles, Email Templates, Page Layouts, Workflows, Workflow Actions and Approval Process.
• Experience in creating detailed process documentation and deployment process on issues for Future Follow ups.
• Excellent Leadership and Interpersonal skills, Team player with ability to work effectively with all levels of organization and individually as well.
• Extensively exposed to creating objects, fields, Record Types, workflows, approval processes, Escalation rules, Assignment rules, validation rules, Email services, data migration activities, custom page layouts, custom fields and other standard functionality.
• Extensive experience in Creating Roles, Profiles, Email Services, Page Layouts, Workflow Alerts, Actions, and Approval Processes.
• Experienced to maintain, enhance and create workflows and validation rules.
• Extensive knowledge about Sales force setup menu, Configuration, custom Application Development, Administration, Data Migration and Deployment of applications to Force.com platform.
• Experienced in managing the data, Forecasting, Campaign Management, Contacts, Contracts, Leads, Opportunities, Quotes and Dashboards.

TECHNICAL SKILLS

Salesforce Technologies: Salesforce CRM, Apex Classes, Controllers, Apex Trigger, SOQL, SOSL, Visual force, S-Control, Offline Edition, Integration, Migration, Batch Jobs, Workflow & Approvals, Reports, Dashboards, Custom Objects, Custom Tabs, Schema Builder

Salesforce Tools: Metadata, Data loader, App exchange, App explorer, MS excel

IDE: Eclipse, Force.com IDE, Force.com platform, force.com explorer

Programming languages: Apex, C, C++,Mainframes

Web technologies: HTML, XML, Java Script, WSDL, SOAP, REST

Operating systems: Windows/8/7/vista/XP, Linux, iOS

Databases: Oracle, MS Access, SQL Server 2008

PROFESSIONAL EXPERIENCE

Confidential, New York

Salesforce Admin/Developer

Responsibilities:

• Performed the roles of Salesforce.com Administrator in the organization.
• Interacted with various business team members to gather and documented the requirements. Implemented the requirements on Salesforce.com platform and Force.com
• Worked on various salesforce.com standard objects like Accounts, Contacts, Opportunities,Legal request.
• Coordinated with users to determine requirements and prepared design documents. Performed detailed analysis of technical and business requirements
• Closely worked with SalesForce.com consultants while implementing the solutions for the requirements.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Opportunities, Reports and Opportunities.
• Designed, Implemented and deployed the Custom objects, Page layouts, Custom tabs, and Components, to suit to the needs of the application.
• Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization.
• Developed various Custom objects, Tabs, Entity-Relationship data model, validation rules, Components.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com Objects. Used it to read, extract, and load data from comma separated values (CSV) files. Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Involved in field & page layout customization for the standard objects like Account, Contact, and Leads.
• Cleansed duplicate data and defined duplicate rules to maintain data integrity.
• Configured ‘Big deal’ alerts on opportunities to notify sales team.
• Involved in creating and customizing Email template and configuring them to the email alert within the workflow rule for a standard/custom object.
• Configured jitter bit with salesforce and MYSQL
• Developed various Custom objects, Tabs, Entity-Relationship data model, validation rules, Components.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com Objects. Used it to read, extract, and load data from comma separated values (CSV) files.

Environment: Saleforce.com platform, Visual Force Pages, Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Windows XP.

Confidential, Jersey City

Salesforce Admin/Developer

Responsibilities:

• Involved in SFDC Application Setup activities and customized the apps to match the functional needs of the organization.
• Interacted with various business team members to gather the requirements and documented them.
• Implemented the requirements on SFDC platform.
• Created company profile, set up new user profiles, and define roles.
• Maintained system security, sharing rules, and access settings.
• Worked with various SFDC objects like Accounts, Contacts, Leads, Campaigns, Reports, Dashboards.
• Developed various Custom Objects, Tabs, Components and VisualForce Pages.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need of the organization.
• Developed Custom Reports and configured the Analytic snapshots to dump the data on regular basis for the sales performance and lead generation statistics.
• Created and deployed Several Reports using SFDC platform.
• Defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic
• Importing and exporting of large volumes of data using the Data Loader and Import Wizard
• Worked with the development team to implement Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Developed and deployed workflows wherever necessary.

Environment: SFDC platform, Workflow and Approvals, Reports, Custom Objects, Tabs, Email Services, Apex Language, Visual Force Pages, Components and Controller, JavaScript, Data Loader.

Confidential, New York

Salesforce Admin/Developer

Responsibilities:

• Responsible for full system development lifecycle in Salesforce cloud from the first day on till couple of major deployments.
• Designed and implemented various Email templates for Auto-Response to customers.
• Experience with efficient way of performing development work and have developed good judgments regarding when to Not use codes
• Created Campaigns to send thousands of emails at a time using just an email alert workflow and a trigger
• Developed complex formulas to calculate response times and show flags reminding customer service reps to respond to customer enquiry in due time.
• Prepared reports and dashboards for executive levels as well as manager levels
• Worked with Setup Audit Trail to gather information about client usage and then Migrated Accounts, Leads, Contacts, Opportunities and sales data from external systems into Salesforce.com instance using Data Loader.
• Created custom Visual Force page as well as few extensions to standard page, Apex classes and test methods in accordance to the requirements that the standard page would not suffice.
• Configured page layouts, workflows, document templates, record types, & data fields.
• Implemented & maintained reports and dashboards.
• Created custom objects, fields, and triggers.
• Managed multiple sandbox environments.
• Completed work in timely manner.
• Successfully participated in group projects.
• Designed and modified Approval processes and created Approval steps which used email alerts and field updates.

Confidential, New York

Jr.Salesforce Administrator

Responsibilities:

• Developed Custom Tabs and Custom Objects
• Developed a custom object to manage the case escalation management
• Created Formula Fields, Validation Rules, Workflow and approvals for the flexibility and functionality of force platform application
• Responsible for setting Field level security
• Created Reports & Dashboards for sales and marketing
• Migrated legacy system to Salesforce.com, ensuring a flawless migration process
• Responsible for interacting with users providing end user training and obtaining essential feedback to improve system functionality
• Managed users, Public Groups, Profiles, and Roles within the Salesforce CRM, this involved designating access to the applicable user within the user hierarchy
• Performed day-to-day administrative tasks and addressing production support issues like unlocking / re-setting passwords, modifyingdata, and creating ad hoc reports
• Created reports of summarized results of analysis and presented to Regional Sales Business Directors, SVP and Finance on a weekly/monthly basis
• Qualified in implementing visibility rules established within Salesforce.com.
• Involved in client interaction for discussing the work flow and customization of page layouts.
• Worked closely with business process reviews

Confidential

System Administrator/Mainframes Application Support

Responsibilities:

• Worked as a mainframe developer on in-house projects like Portal application etc.
• Supported lifecycle of IT service delivery during Help Desk Transition and Migration Project in collaboration with team leads to ensure all outstanding cases, incidents; abandoned service tickets were documented / routed accurately and completed in compliance with service level agreements.
• Handled escalations and priority issues and ensured total customer satisfaction with quality, speed and consistency of service. (Utilized HP Monitoring OS (open system) and mainframes cycles using “HP
• Open view performance manager”.
• Cataloging programs and cycles to the production (moving programs to production which is developed by developers).
• Detecting and correcting Abends (Abends like s806, sb32 etc.)
• JCL modifications using control-m tool.
• Data management (volume and memory checking).
• Good knowledge in JCL, COBOL, DB2 and CICS.
• Cycle’s creation and deletion in control-m.
• Experience in coordinating with Business Analysts, Developers and End Users at various stages of QA life cycle.
• Experience in using defect tracking tools to report bugs, issues and enhancements.
• Ability to interact with all level of personnel from technical to high-level executive management within
• Information technology &business communities.
• Ability to work under tight schedules. Excellent communication and interpersonal skills.
• Worked on the various phases of SDLC.
• Performed project management activities such as task scheduling, resource allocation
• Co-Authored in making the Use-cases and the functional requirements document.
• Worked with the mainframe team and other members of the project team to develop a test base, plan and then create test cases, test scripts and documented them using Test manager.
• Worked with application developers to create a test strategy to implement various phases of testing like Unit testing and Integration testing.
• Facilitated UAT (User Acceptance Testing) with the management team and Mainframe team
• Responsible for the overall growth of the project from requirement gathering to testing.
• Provided technical support and expertise in an HP enterprise environment via remote access, phone, email and Confidential ticketing system Open View Service Center.
• Managed ticketing queue by utilizing HP enterprise ticketing system in combination with Help Desk metrics and standard tools to gauge length of service calls.