SUMMARY

• fied Saleforce.com professional with over 8 years of IT experience in Application Design & Development, which includes 4+ years of experience with Salesforceplatform both as Administrator and Developer
• Well versed with all phases of Software Development Life Cycle (SDLC) and applying the BA methodology to develop, manage and test client/server and web - based solutions
• Experience in development, administration, configuration, implementation, and support of sales force CRM
• Hands on experience with Salesforcecustomization, security access, creating profiles,roles, users, page layouts, email services
• Extensive experience using Salesforce Administration (SFA), Org-Wide default,Sharing rules,Work Flows, approval workflow, reports/graphs and dashboards
• Strong knowledgeof SFDC standard data structuresand familiarity withdesigning custom objects and Force.com platformandForce.com sites
• Strong implementation and integration experience usingCustom objects, triggers, S-Controls, Visual Force Pages, and Apex classes.
• Proficient in using meta-data migration tools likeEclipse IDEand SalesforceApex Data Loader
• Experienced in integration of Salesforce.com with external applications by usingWeb Services API,Metadata API,SOAP, andIBM Websphere
• Experience in wide range of languages and technologies suchJSP/JSF, AJAX, Spring MVC Framework, HTML5, CSS3, JavaScript, XML,andSOAP
• Committed to excellence, self-motivator, quick-learner, team-player, and a prudent developer with strong problem-solving, analytical skills and communication skills.

TECHNICAL SKILLS

SalesForce Language & Tools: Apex Language, Apex Classes, Apex Triggers, SOQL, SOSL, Visualforce (Pages, Components & Controllers), Apex Web Services, APEX, Workflow & Approvals, Dashboards, Reports, Analytic Snapshots, Custom Objects, Apex Trigger, Apex Scheduler, Batch Apex, Apex Class & Apex Web Service, Partner WSDL & Enterprise WSDL.Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, Force.com Excel Connector, Force.com, Platform (Sandbox and Production), SOQL Explorer and Informatica Data Loader

Desktop Software: MS Word, Excel, Access, PowerPoint, Project, and QuickBooks Enterprise

Business Modeling Tools: MS Visio, BRD, Wireframes, Flowcharts, Use cases, Test cases, FRDOperating Systems Windows 95/98/2000/XP/2003

PROFESSIONAL EXPERIENCE

Salesforce Sr Consultant

Confidential, TX

Responsibilities:

• Interacted with various business user groups for gathering the requirements for Salesforce.com CRM implementation.
• Effectively used the out-of box Salesforce functionality to manage Campaigns, Opportunities, Cases and Events
• During every new platform release from Salesforce.com, discussing the new release features with teammates and BA team to effectively improve the features on current environment.
• Used agile methodology of development for all the project requirements given by the BA Team. Also have regular scrum meeting between BA and Developer team to discuss issues and goals fulfilled.
• Developed custom Force.com components on Opportunity object for creating Pipeline Reports and Trend Reports
• Developed Apex classes, Controller classes and Apex Triggers on Force.com platform to customize application according to the functional needs.
• Created custom VF email templates for enabling the localization using Translation Workbench.
• Created custom VF pages to leverage the functionality of displaying the information from different objects and also update them on the same page.
• Created complex workflow rules criteria’s for field updates and email alerts.
• Created validation rules for performing data validations depending on the user’s profile and their record type
• Worked on Conga Composer - a report building tool to generate customized and personalized reports according to the Company standards in MS Word, MS Excel, MS PPT and PDF formats
• Worked on the AppExchange application “Process Composer” - to build and automate simple or complex repetitive process.
• Created historical opportunity reports using scheduled Analytic Snapshot between Opportunities and custom objects.
• Worked on reports using custom and standard report types. Also created Dashboards using the existing reports.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Worked with various Salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports, and Dashboards
• Developed Custom Objects, Custom Reports Tabs and Components and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.
• Maintained user roles, security, profiles, and workflow rules wherever necessary.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Interacted with the Salesforce.com premium tech support team on a regular basis.

Salesforce Developer/ Admin

Confidential, Arizona

Responsibilities:

• Worked with various salesforce.com standard objects like accounts, contacts, leads, cases, campaigns, reports, and dashboards
• Created new useraccountsand assignedprofilesas per theirrolein role hierarchy
• Definedorg wide defaultto restrict access from users
• Customizedpage layoutsfor standard/custom objects and assigned record types
• Createddata validation rules and formulasas per business requirement
• Createdworkflow rulesto automatetasks, email alerts, field updates, time-dependent actions and outbound API messages
• Createdreportsanddashboardsto trackopportunitypipeline/stages for management visibility
• Designed, and developedapex classes, controller classes, extensionsandapex triggers for various functional needs in the application
• Designed various webpages inVisual Forcefor capturing various customer enquiries and implemented logic for migrating cases to different queues based on the type of customer enquiry
• Created and used email templates inHTMLandVisual Force
• Integrated Web Servicesby generating necessary stubs from WSDLfiles, extracting the data from the homegrown applications by using the homegrown web services
• UsedSOQL & SOSLwith consideration toGovernor Limitsfor data manipulation needs of the application using platform database objects
• Responsible for all the activities related to configuringData Loader, uploading data inCSV filesinto salesforce.com, checking for the correctness of the data
• Packaged and deployed customizations fromSandboxto other environments using Force.com IDES

Salesforce Admin /Developer

Confidential - Naperville, IL

Responsibilities:

• Involved in Salesforce.com Application setup activities and customized the apps to match the functional needs of the organization
• Worked with varioussalesforce.com objectslikeaccounts, contacts, leads, campaigns, cases, solutions, forecasts, reports, and dashboards
• Developed and configured variouscustom reportsandreport foldersfor different user profiles based on the need in the organization
• Maintained data cleanliness and accuracy by adding customvalidation rules, custom formulas, reports and dashboards
• Developedapex classes, controller classes and apex triggersfor various functional needs in the application
• Designed and developedVisual Forcepages based on the business requirements
• Used thesandboxfor testing and migrated the code to the deployment instance after testing
• Provided ongoingSalesForce.commaintenance and administration services including periodic data cleansing, custom objects, and workflow
• Interacted with theSalesForce.compremium tech support team on a regular basis

Salesforce Admin /Developer

Confidential - New York, NY

Responsibilities:

• Perform detailed analysis of business and technical requirements and designed the solution by customizing various standard objects ofSalesforce.com (SFDC)and other Platform based technologies likeVisual Force, Force.com API,andWeb Services
• DefinedLookupandmaster-detailrelationships on the objects and createdjunction objectsto establish connectivity among objects
• CreatedPage layoutsto organizefields,custom links,related lists, and other components on a record detail and edit pages
• Worked onValidation Rules, WorkflowsandApproval Processes
• DesignedCustom Objectsand developed and deployedapex classes, controller Classes and apex Triggersfor various functional needs in the application
• Developed acustomer feedbackand satisfaction process
• Participated in the bug review meetings, updated requirements document as per business user feedback and change in functionality of the application
• Integrated theWeb Servicesfor extracting the data from external systems, and used theSandboxfor testing to ensure minimum code coverage for the application to be migrated to production
• Hands on experience with Integration using Web Sphere Cast Iron andInformaticacloud for data migration into the cloud

Business System Analyst

Confidential, Bloomfield Hills, MI

Responsibilities:

• Conducted Joint Application Development sessions to gather, analyze and prioritize business requirements
• Identified and validated high potential business opportunities for stakeholders and developed customized business strategies that are aligned with corporate strategic objectives
• Reviewed and analyzed the use cases and came up with system design
• Developed mock-ups and wireframes to represent the user interface for the business sponsors and development team
• Prepared user manuals of UI of the application for users to understand all the features and functionalities of the application
• Assisted with QA testing by providing detailed functional aspects of the system.
• Assisted business users to ensure that the claims system is developed and deployed as per the business requirements
• Used RUP methodology to analyze and translate business requirements into system specifications, communicating with the business on a broader scale as well as with an in-depth view using analytical tools, reports and key performance indicators

Application Analyst

Confidential - Bentonville, AR

Responsibilities:

• Interviewed business users to gather requirements and analyzed the feasibility of their needs by coordinating with the project manager and technical lead
• Prepared business requirement documents and used requisite pro to manage, analyze, and convert business requirements into functional specifications
• Identified and analyzed opportunities for business process improvement; documented business processes and initiated efforts to make improvements
• Developed detailed presentations, which used personas and scenarios to illustrate overarching concepts and establish high-level user experience requirements
• Conducted and participated in JAD sessions with stakeholders and system users to collect the software requirement specifications
• Documented functional and non-functional requirements from clients and wrote supplementary specifications documents for non-functional requirements for custom web applications
• Assisted the PM in setting realistic project expectations and in evaluating the impact of changes on the organization and plans accordingly and conducted project related presentations
• Assisted in designing test plans, test scenarios and test cases for integration, regression and user acceptance testing (UAT) to improve overall quality of the Application.