SUMMARY

• Scrum Master / Product Owner / Business Analyst with 10+ years of experience in Requirement Management, Business Analysis, Data Analysis, project planning, stakeholder management, communication management, process consulting, release management, gap analysis, risk management and quality management
• Working knowledge in Banking & Insurance domain: Investment Banking, Accounts, Customer, Advance Products, Fee, Cards, Interest, Payment, Check settlement, Structured Products & Health Insurance
• Experience building new process and improving existing process to provide financial benefit to the organization
• Experienced in handling Development, Enhancement, Re - engineering type of projects that span across various Agile or SDLC models
• Experience in Data Analysis techniques such as Data Flow Diagram, Data Mapping, and Decision Tree Analysis
• Experienced in automating Business & IT process using Automation Tools
• Experienced in business process management tools
• Part of Agile CoE team to implement best practices and stream line current process used by scrum teams
• Strengths: - Analytical capability coupled with excellent communication skills and adaptability to work in multi-cultural environment

PROFESSIONAL EXPERIENCE

Confidential, St. Louis, MO

Scrum Master

Responsibilities:

• Interact with various stakeholders for capturing business requirement and grooming features / stories with acceptance criteria
• Create system/process flow diagram, business requirement documents, user interface sketches / prototype & use case scenario matrix
• Co-ordinate to get timely sign-off from various stakeholder for continuous deliveries
• Maintain requirement backlog with periodic prioritization review with key stakeholders
• Perform data analysis to identify issues reported by business and guild team with solution to fix the business problem
• Manage customer expectations by ensuring the delivery of the highest quality and keep them informed of project risks and potential impact at all time
• Manage and track collective activities, issues, and risks
• Business process improvement by using Advanced workflow
• Instrumental to set up scaled agile framework with transformation from single scrum team to multiple scrum team under single program
• Participate daily stand up meetings and other Agile ceremonies (PI planning, Inspect & Adapt, PI Demo, Release planning, Iteration Demo, Iteration Retrospective etc)
• Co-ordinate to get timely sign-off form various stakeholder for continuous deliveries to Production
• Document features, stories with acceptance criteria using ALM
• Provide multiple solutions for customer problems by demo sessions (Mock-up / Prototype)
• Coach teams to adapt Agile process for software delivery and as part of continuous process improvement conduct retrospective meetings to adapt learning from previous sprint
• Advocate the process and protocols for efficient delivery
• Facilitate and Organize demo session / UAT Walkthrough with end user after each sprint delivery
• Interact with customers to get feedback and solve customer problems
• Involve to streamline existing processes for estimation, design & testing
• Facilitate daily stand-up meeting, requirement prioritization meeting, iteration planning meeting & retrospective meeting
• Prepare and plan knowledge transition for new team member
• Identify top issues / blockers (like infrastructure issues and DevOps issues) which are affecting productivity. Follow up Daily and take corrective measures till closure.
• Create Agile Board and Dashboard in ALM to track current progress / status of each user stories
• Implement Agile best practices and project governance structure
• Create/update business procedure, OI materials and user manuals

Environment: API, Angular JS, HTML, CSS, JavaScript, WebServices, XML, Jenkins, Pega, Rally ALM, Microsoft Visio, Microsoft Office & Confluence

Confidential, New York

Scrum Master

Responsibilities:

• Prepared agile board with sprint overview and release plan
• Created and maintainedScrumartifacts such as release burn down charts, velocity projection charts to make project progress projections
• Communicated project status via agile Reporting Guidelines to all internal stakeholders and continuously refine/improve metrics by working with the team
• Co-ordinate to get timely sign-off from various stakeholder for continuous deliveries
• Performed periodic requirement prioritization review with key stakeholders
• Performed data analysis to identify issues reported by business and guide team with solution to fix the business problem
• Managed customer expectations by ensuring the delivery of the highest quality and keep them informed of project risks and potential impact at all time
• Coached teams to adapt Agile model for software delivery and as part of continuous process improvement conduct retrospective meetings
• Updated and tracked action item list coming out of internal and external meetings
• Involved in streamlining existing processes for estimation, design & testing
• Facilitate daily stand up meeting to track status of each activities performed by team members, removed impediments and blocks identified by team
• Facilitate agile ceremonies like sprint review, demo & retrospective sessions with business partners and sprint team
• Involved sprint status, impediments / blockers, risk & defect tracking

Environment: SugarCRM, PHP, API, Backboan.js, HTML, CSS, JavaScript, WebServices, XML, Dockers, Apache, Advanced Workflow, Automation Anywhere, Elastic Search, Quality Center, Jira, Microsoft Visio, Microsoft Office

Confidential

Scrum Master

Responsibilities:

• Prepared system/process flow diagram, business requirement documents, created user stories with acceptance criteria, user interface sketches / prototype & Create use case design
• Created high level functional design documents for functionality contained within a functional specification that which are technically achievable and appropriate in terms of performance, scalability and cost.
• Ensured that high level designs also consider non-functional requirements such as security, performance and accessibility.
• Performed data analysis with data mapping documentation for reporting requirements
• Co-ordinated to get timely sign-off form various stakeholder for continuous deliveries to Production
• Updated and tracked action item list coming out of internal and external meetings
• Co-ordinate to get timely sign-off from various stakeholder for continuous deliveries
• Performed periodic requirement prioritization review with key stakeholders
• Performed data analysis to identify issues reported by business and guide team with solution to fix the business problem
• Managed customer expectations by ensuring the delivery of the highest quality and keep them informed of project risks and potential impact at all time
• Coached teams to adapt Agile model for software delivery and as part of continuous process improvement conduct retrospective meetings
• Updated and tracked action item list coming out of internal and external meetings
• Created Agile Board and Dashboard in Kanban to track current progress / status of each user stories
• Implemented Agile best practices and project governance structure
• Created/updated business procedure, OI materials and user manuals

Confidential

System Analyst

Responsibilities:

• Interacted with business stakeholder to capture business requirements.
• Created system flow diagram, logical data model design for new system and sustainability check.
• Created user interface sketches / prototype & Create use case design.
• Monitored project risks and scope creep to identify potential problems and proactively identifying solutions to address them in advance.
• Created stories and prepared customized reports from version one
• Performed data analysis with data mapping documentation for reporting requirements
• Managed client expectations by ensuring the delivery of the highest quality service
• Interacted with business stakeholder to capture technical/non-functional requirements and interact with solution architect to discuss technical feasibility for the high-level requirements.
• Created high level functional design documents for functionality contained within a functional specification that which are technically achievable and appropriate in terms of performance, scalability and cost.
• Ensured that high level designs also consider non-functional requirements such as security, performance and accessibility.
• Co-ordinated to get timely sign-off form various stakeholder for continuous deliveries to Production
• Updated and tracked action item list coming out of internal and external meetings
• Prepared Business requirement documents and created stories in version one with acceptance criteria
• Provided multiple solutions for customer problems by demo sessions (Mock-up / Prototype)
• Facilitated daily scrum meeting to track status of each activities performed by team members.
• Participated in the planning of sprint (i.e. prioritization of work items for next sprint)
• Facilitated and give domain knowledge session to new team members.
• Ensured quality standards are met for each deliverable.
• Prepared user manual and training documents for end users