SUMMARY

• A seasoned facilitator between Business Systems and IT Technology with over Ten years of experience in requirement gathering, business analysis, system analysis, client interaction and quality control. I am a team player with strong problem solving, well - rounded communication and leadership skills. Ability to quickly acclimatize to new technologies and highly motivated with a desire to learn and grow in the industry.
• Comprehensive knowledge in all stages of Software Development Lifecycle (SDLC).
• Strong knowledge of Utility Domain (Gas and Electricity), Fixed Income Products - Options, Futures and OTC (Swaps - Interest Rate and Currency), Cash & Liquidity Management, Treasury, Equities and Equities Trading, Portfolio Management, Market Risk Management, Credit Risk Management.
• Strong knowledge in Investment banking business (e.g. brokerage, asset, management, financial market, portfolio) Credit card industry and retail banking.
• Strong knowledge of Project management skills such as time estimation, task identification, risk analysis and scope management and resource management.
• Acute understanding of concepts related to Consumer Lending, Consumer/Business Credit Cards and Consumer loans.
• Proficient in dealing and interacting with business partners for business and functional requirements.
• Extensive use of UML Diagramming for modeling views in Microsoft Visio.
• Firsthand experience in SQL queries and SQL procedures functions and packages.
• Experience in working with the development team to regenerate defects and find solutions for them.
• Proactive, quick learner and critical problem solver.
• Experience working in fast paced software delivery engagements.
• Experience in preparing Business Requirement document, Functional Specification documents, Test cases/Scripts.
• Working experience in creating Use Case diagram, Swim Lane Diagrams, Sequence diagram, and Class diagram with Unified Modeling Language (UML) tools.
• Excellent Management skills in facilitating JAD (Joint Application Development) sessions for gathering Functional and Non-Functional requirements with deep understanding of business systems functionality and technicality.
• Effective communication, coordination and interpersonal skills in interactions with subject matter experts (SME’s), and business End users.
• Experience in Requirement Analysis, Test Design, Test Preparation, Test Execution, Defect Management, and Management Reporting.
• Experience in conducting Gap analysis using AS-IS and TO-BE business process, Impact analysis, SWOT analysis, Cost-benefit analysis and ROI analysis.
• Strong business insight, strategic thinking, communication, interpersonal and presentation skills, editing, coordinating extensive communication networks, presentation skills Group and individual based problem solving, excellent leadership.
• Conduct User Acceptance Testing (UAT) and create Test Data to execute the UAT test scripts for Business Owners.

TECHNICAL SKILLS

Requirement Management Tools: Rally, JIRA, HP ALM, Excel, Requisite Pro, Caliber RM

Databases: DB Visualizer, Toad, MS SQL Server- Oracle, DB2, Hadoop

Business Modeling Tools: Web Content Management System Email Campaign Management System Marketing Offer Management Tool MS Visio, Balsamiq, Rational Pro Adobe CQ5, Adobe Target Strong Mail (SMOD), SM Internal, Message Center Enterprise Offer Platform (EOP)

Business Management Tools: MS Project, MS Office, PM Point, SharePoint 2010, Dynatrace

Change Management Tool: ServiceNow, Global Service Manager (GSM)

SDLC Methodologies: Agile, LEAN, SCRUM, ADAPT, Waterfall

PROFESSIONAL EXPERIENCE

Confidential, Baltimore, MD

Sr. Business System Analyst/ Test Lead

Responsibilities:

• Assisted the Project Manager in setting realistic expectations, in evaluating the impact of changes on the organization and plans accordingly and conducted project related presentations.
• Conducted user interviews, gathered requirements and analysed the requirements using Microsoft Office
• Responsible for translating detailed business requirements to functional specifications capturing in systems requirements, documented (FSD) of object-oriented system.
• Conducted Gap and impact analysis with respect to current and future state of the system.
• Reviewed and signed off on the process and data flow documents to determine if data integrity was met as data moved from system to system.
• Provided progress reports and status updates for all project to upper management
• Created Test Strategy, Test Plan for GPU project.
• Lead the project QA team and ensured bug free deployment of the new system.
• Worked with automation team to research new tools (Query Surge, Beyond Compare, and Red Gate) to automate the testing with less manual interventions.
• Collaborated in design and code reviews.
• Advocated for testability during the design process, allowing for better automation.
• Assisted the team in executing the agile process to deliver product testing in an iterative manner.
• Analysed and decomposed a complicated software system and designed a strategy for automated testing.
• Analysed defects and root causes to identify defect patterns and improve engineering.
• Performed integration, functionality, system, regression, load and acceptance testing using manual methods and test tools.
• Continually researched new technologies and processes to improve quality assurance functions.

Environment: MS Project, Microsoft Share Point, MS Word, MS Excel, MS Power Point, MS Visio, Waterfall and Agile Methodology, SQL server, Hadoop, Scala, Informatics, Alteryx, Spark, Hive, JIRA, HP ALM

Confidential, Green bay, WI

Business System Analyst

Responsibilities:

• Created and maintained project plan including schedule and resource planning, critical path analysis, business and technical analysis, technical and project documentation, risk and issue management, change management, among others.
• Conducted work flow analysis of lock box, customer pay file, transaction break downs, printing and role of the scan line.
• Coordinated meetings and interview sessions with business and other stake holders during scope defining phase.
• Conducted Gap and impact analysis with respect to current and future state of the system.
• Identified deliverables by holding multiple sessions with SMEs and Developers
• Participated in weekly status meeting, shared updates on the project document and status
• Gather requirements and analyzed the requirements.
• Created requirement document for changes in application.
• Did walk through with IT Dev team, cleared ambiguity in the requirements
• Gave a full team presentation and received full team sign off
• Organized UAT wrote test cases, created test plan with acceptance criteria.
• Served as liaison between the client and technical team and has the responsibility for support or changing business requirement in deployment of web enabled tools.
• Working with internal and external customers to capture functional business requirements.
• Translating and documenting requirements and share with technical team. Process initiated through change Heat Ticket.
• Working with development team to ensure code delivery meets functional requirement.
• Ensuring Quality services test plan includes the scenarios application to functionality being developed or corrected.
• Troubleshooting reporting application issues through Heat Tickets tool,
• Support user education and continuous improvement through verbal or written communication.
• Served as primary on ASD
• Lead daily status meeting to address the issues related to coverage, production and schedule release for the week
• Managed and coordinating support team’s activities required for critical incidents, major issues, and escalations.
• Performed initial analyses on Heat Ticket, ensured the information provided in the ticket explain the issue properly
• Routed the tickets to the related resource based on my Analysis.
• Supported Release Management Team (SRMT) in prioritizing the backlog for future releases.
• Wrote requirement for the tickets which required a code change or needed enhancement
• Created heat tickets for User who doesn’t have access to HT and running through an issue.

Environment: MS Project, Microsoft Share Point, MS Word, MS Excel, MS Power Point, MS Visio, Waterfall and Agile Methodology, SQL server management studio, Version One, Visual Release Management, HP ALM

Confidential, King of Prussia, PA

Business System Analyst

Responsibilities:

• Conduct workflow analysis of internal trading systems market data, connectivity, and order execution needs.
• Prepared weekly and monthly team status reports, progress identification reports, risk mitigation reports, production support reports, and financial and Corporate Infrastructure reports.
• Participated in analyzing business requirements, Data Model Design, Data flow from various Sources to Target.
• Closely worked with FDS (Fraud detection system) Front end and back end system to identify the suspicious fraud activity on the Managed Account Portal.
• Documented the requirements for authenticating the client into the Pershing Managed Account Portal.
• Worked closely with cross-functional teams and with distributed system groups, including PMO, to capture financial advisory business requirements for FX and Trade analysis.
• Responsible for creating and reviewing business requirements, functional specifications, project schedules, documentation and test plans.
• Assisted the Project Manager in setting realistic expectations, in evaluating the impact of changes on the organization and plans accordingly and conducted project related presentations.
• Conducted JAD Sessions, lead daily status meetings and provide daily status report to the Management team.
• Created UML diagrams including Use Case Diagrams, Activity Diagrams, and Sequence using Microsoft Visio.
• Worked closely with the project manager, business leads and technical leads to identify requirements, research and escalate issues and risks to the appropriate work stream for resolution.
• Involved in creating functional/technical specifications & communicated requirements to development teams.
• Reviewed and signed off on the process and data flow documents to determine if data integrity was met as data moved from system to system.
• Refined the requirements (use-cases) and Business Process Models to detailed level appropriate for technical analysis and system design.
• Conducted user interviews, gathered requirements and analyzed the requirements using Microsoft Office.
• Analyzed massive and highly complex data sets, performing ad-hoc analysis and data manipulation.
• Gathered requirements for monthly reports that were developed using Business Objects Web Intelligence
• Recommendations to streamline and simplify technical design of the system through use of base functionality to replace current configured/customized functionality, minor configuration/screen layout modifications, and functional impact of new user interface application.
• Involved with the following Capital Markets financial products: Fixed Income (Bonds, Money Market Instruments, Mortgage Backed Securities and Asset backed securities), over the counter derivatives (credit default swaps, interest rate swaps, Total Return Swaps), Structured Products (MBS, CMBS, CMO, ABS, CDO, CBO and CLO), trade capture application and risk management

Environment: MS Project, Oracle, Java, Microsoft Share Point, MS Word, MS Excel, MS Power Point, Business Objects, MS Visio, Rational Door, Agile Methodology, PL-SQL.

Confidential, MD

Business System Analyst

Responsibilities:

• Analyzed business requirements and functional specifications.
• Extensively involved testing Credit card and debit card transactions in the application.
• Conducted gap analysis to derive requirements for existing systems enhancements.
• Managed requirements and testing process using Quality Center
• Led and facilitated cross-functional teams for technical and non-technical business requirements. Involved in analyzing different source systems and assist the BA and technical team to understand the systems and data
• Created use Cases, process flow diagrams for source to target operations.
• Gathered the requirements for creating the share point site to be used for storing the artifacts per LOB/Work Request through the WRM tool.
• Communicated business priorities to the technology organization accordingly, to drive effective business solutions.
• Analyzed massive and highly complex data sets, performing ad-hoc analysis and data manipulation.
• Designed, developed and tested Custom web parts, custom templates, Extensive customization usingSharePointDesigner, design and definition of the UI, branding of the portal.
• Coordinated with the Senior Management in the weekly reviews for the Change Management, Systems Turnover, Distributed Turnover and IT Operations.
• Created UML diagrams including Use Case Diagrams, Activity Diagrams, and Sequence diagrams to explain the flow of events and how different software systems interact with each other.
• Provided in depth and detail reporting and analyses for different departments for functional and project side of the business.
• Used the SharePoint to store the project artifacts.
• Gathered requirements for the user interface/Front end screens.
• Managed UAT, Integration and Performance testing. Developed the test cases, test scenarios and strategies for the same.
• Gave Walkthroughs to the Business Users to make them understand how the new design worked and how it met the requirements. Prepared Requirement Traceability Matrix (RTM) for this effort.
• Involved in maintaining Test Matrix, Traceability Matrix and performing GAP analysis.
• Assisted with user testing of systems, developed and maintained quality procedures and ensured that appropriate documentation was in place.
• Teamed with Business users to translate business rules into functional and technical specifications with supporting documentation.
• Customized and redesignedSharePointMaster Pages to suite Clients Look and Feel requirements.SharePointDesigner was further used for various customizations.
• Assisted in development of training materials for new technology and process improvement.
• Assisted the Project Manager in setting realistic project expectations, in evaluating the impact of changes on the organization and plans accordingly and conducted project related presentations.

Environment: MS Project, SQL Server 2005, asp, .net, Microsoft Share Point, MS Word, MS Excel, MS Power Point, MS Access, MS Visio, Quality Center 10.0, Agile Methodology, PL-SQL.

Confidential, Texas

Business Analyst

Responsibilities:

• Communicated business and functional requirements to the development team for design
• Facilitated implementation of new functionality through training sessions, demos, and training manuals
• Developed and executed systems integration test scenarios.
• Worked with Release management for Implementation Plans (Pre and Post) to define roles and responsibilities, efforts and dependencies
• Conducted project/phase kick-off meetings to communicate individual roles and project expectations (PLC)
• Provided continuous feedback on project status to the team and senior management.
• Assisted the business in evaluating priorities, risks, and costs versus benefits of various solutions
• Reviewed new system functionality and patched to determine what is applicable and what should be presented to the business for prioritization, across the various Lines of Business, including change management.
• Prepared weekly and monthly team status reports, progress identification reports, risk mitigation reports, production support reports, and financial and Corporate Infrastructure reports
• Conducted design reviews to ensure that deliverables meet business needs, including in-house data share application development
• Prepared documents such as Project Scope, Project Vision, Project Success, Business Requirements, Functional Specification, Data Warehouse Process Flow (SQL queries & Crystal Reports) using MS Office (Word, Excel, Visio) and dashboards
• Used SharePoint as a repository for all project related documentation.

Environment: Rational Unified Process (RUP), UML, Windows, Oracle, PL-SQL, SQL 2008, Microsoft Office Suite, Unica, Rational Enterprise suite, JAVA, J2EE, JSP, HTML, Visual Basic, Agile, SharePoint.

Confidential, Newport Beach, CA

Business Analyst

Responsibilities:

• Worked closely with cross-functional teams and with distributed system groups, including PMO, to capture financial advisory business requirements for FX and Trade analysis.
• Maintained Program/ Project Plan, obtained project plan updates from Team Leads, monitoring project plan, setting up tasks, identifying potential project slippages, drafting weekly status reports, etc. using MS Project
• Completed risk assessments, data flow mapping, flow charts, and definedSOXcontrols
• Status Reporting - Facilitated for status meetings, including creation of agendas and recording of action items from meetings, received, consolidated, and produced status reports for business constituents and steering committee, etc. using MS Word & PowerPoint.
• Conducted JAD/RAD Sessions & weekly meetings to monitor the project progress
• Collaborated with Oracle Essbase programmers and Hyperion financial systems process owners to re-engineer and design new financial BPM processes.
• Used the guidelines and artifacts of the Agile Methodology to strategize the Implementation of Change Management in different iterations and phases of SDLC.
• Worked extensively on Business Requirements, Functional Specification, Data-Integration, Data Mapping, and Data Warehouse access using SQL and Crystal Reports, ETL process, use cases modeling (UML) using MS Office (Word, Excel, Access, Visio) and dashboards
• Systems Diagram, Workflow, Activity Diagrams, Use Cases (UML) and Business Rules using MS Visio
• Extensive experience in verifying logs on the UNIX system
• Developed efficientSOXtest plans to validate the operating effectiveness of the general computer controls and IT entity level controls of the organization
• As QA Coordinator Assisted Quality Management team to ensure that requirements documentation accurately translated into test plans and test cases, including Quality Assurance Verification and Validations
• Successfully coordinated System Integration Testing (SIT) and User Acceptance Testing (UAT)

Environment: Test Director, Teleologic, SQL 2007, Requisite Pro, Clear Quest, Agile, MS Visio, MS Project Professional