SUMMARY

• Proven functional/technical professional with full lifecyclesalesforce.com implementations having around 6+ years of experience in working with SFDC.
• Possess hands on experience of CRM processes like Sales automation, Marketing, Customer service and customer support, Business processes and recommended solutions to improve their processes usingsalesforce.com.
• Expertise in configuration, customization, custom development and support experience onsalesforce.com platform and building custom objects, complex workflows, fields, ensuring high quality performance, maintainability, scalability and best practices.
• Experienced in all phases of software development Life cycle(SDLC), quality management system and project life cycle process of CRM.
• Expertise in implementation and integration using standard and custom objects, Triggers, workflows, Lightning components, Approvals, visual force pages, Apex controller classes and web services with HTTP/SOAP message communication.
• Knowledge on Lightning App Builder, Lightning components and Process builder.
• Comprehensive experience to integrate 3rd party systems from withinsalesforce.
• Experience in Data Migration using Import Wizard, Apex Data Loader, Force.com IDE and Eclipse IDE, Workbench.
• Expert level of interacting and educating clients on sales.com architecture and best practices.
• Experienced customizing standard objects Accounts, Contacts, opportunities, Products, Price books, Cases, Leads, Campaigns, Reports and Dashboards.
• Ability to work with business analyst team to become familiar with the application requirement to analyze and recommend efficient solution withinsalesforceconfiguration changes in support of enhancement requests.
• Avaya open CTI and Lightning UI.
• Extensive experience on Agile Methodology of software Development Life Cycle (SDLC), Scrum Methodology of software engineering processes.
• Strong SOQL, SOSL, Relationships and Lookups with emphasis in integrating in various CRM Applications.
• Comprehensive knowledge in Web services API, SOAP API, APEX REST API, Analytic Snapshots, analyzing data with Reports and Dashboards.
• Excellent team player, self - motivated, quick learner with good communication skills and trouble-shooting capabilities,

TECHNICAL SKILLS

Environment: SalesforceCloud Platform

Technologies: Force.com,Salesforce.com, Salesforce1, AJAX, Web Services, SOAP, RESTWSDL, Oracle Fusion Middleware(FMW) Integration, SaaS, PaaS, IaaSCloud Platform, C, C++, C#, SQL, .NET, JAVA.

Salesforce.com: Apex, Visual force, SOQL, SOSL, Apex Triggers, Workflows, Approvals, Email Templates, Email Alerts, Formulae, Validation Rules, Static Resources, Components, Reports & Dashboards, Batch Apex, Governor Limits, Communities, AppExchange,Salesforce.com Chatter, Roles & Profiles, Lightning Components, Lightning Process Builder, User Management, Case Management, Data Management, Opportunity Management, Campaign Management, Change Set and Continuous Integration Deployment

Languages/Methodologies: XML, UML, HTML5, CSS3, JavaScript, jQuery, AgileWaterfall model, Multi-tenant Cloud ArchitectureSingle-Sign-onAppExchange Adobe EchoSign, DocuSign, Grid BuddySFDC Rapport Module, SFDC Ranking IntegrationDatabases Oracle 11gMySQL, SQL server

Tools: and Utilities: Import Wizard, Apex Data Loader(ETL Tools), Force.com Eclipse IDEChange Sets, Visual Studio … Microsoft Testing Manager, GitHubWorkbench, JIRA, Developer Console, SOAP UI and POSTMAN.

Operating Systems: UNIX, Windows XP/ 7, Mac

PROFESSIONAL EXPERIENCE

Salesforce Developer

Confidential, Irving, TX

Responsibilities:

• Worked Extensively withSalesforce.com internal instances like Org62, Support-force, GUS and People force.
• Served as SME for the Team and worked collectively in Implementing Sales/Service/Marketing Clouds Solutions for better design in the Project.
• Customized over 200+ User Roles/Profiles for 25000 Active users for setting up Standard and Custom object Access, Field-level Security, OWD, Permission Sets, Sharing Settings, Record Types,
• Hands-On Experience in Apex for Implementing Triggers, Custom controllers and Controller extensions, Batch Apex, Web-Service for functional needs of the application.
• Implemented Web-to-case and Email-to-case functionalities.
• Deployed Meta data API files from one Sandbox to Production using Force.com IDE tool, Change Sets and Eclipse IDE.
• Created various Scheduled and Batch apex jobs based on the business requirements.
• Created VF Components used repeatedly in VF pages to reduce the redundancy.
• Optimized existing Apex classes and Triggers to be within Governor Limits and Improved its Test Coverage for Deployments.
• IntegratedSalesforceApplications with Oracle using SOAP API.
• Developed Lightening components with Aura framework.
• Implemented Knowledge, Live Agent and Case Management set up within Service Cloud.
• Worked on Wave Analytics cloud for uploading Large Data sets and Lenses.
• Providing the Test Cases to QA's of existing developed application.
• Created Reports, Dashboards and Custom Report Types for Business Analysis.
• Worked on Data remediation whenever it is needed in the production with no down time in the application.
• Used SOQL and SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Configured Analytical Snapshots to dump the data on a regular basis for sales performance and lead generation statics.

Salesforce Developer

Confidential, Albany, NY

Responsibilities:

• Worked as enhancement team member and performed the roles of Developer and Administrator in the organization.
• Involved in Constant Contact Integration withSalesforcein order to get Contacts from Constant Contact.
• Involved in Lightning Sync Outlook Integration withSalesforcein order to Sync Contacts and Events from Outlook.
• Managed team to create Custom objects, Custom fields, Custom tabs, Field Dependencies, Record Types, Validation rules and URL Hacking.
• Worked closely with sales team and business analysts and performed detailed analysis of business and technical requirements. Designed the solution by customizing various standard objects ofSalesForce.com
• Experienced in building reports, report folders, dashboards and creating analytic snapshots.
• Experienced in writing triggers on various objects. Worked on various Experience in writing Apex Classes, Visual force Pages.
• Used SOQL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Used tools like Eclipse, Force.com IDE and Apex explorer for development, testing and deployment.
• Used Data Loader for insert, update, and bulk import or Involved in writing test classes.
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.
• Designed and developed Kanban style production management application using Apex, HTML, JavaScript and Visual Force.
• Involved in Scrum meetings - daily standup, sprint planning, review & retrospective.

Salesforce Developer /Administrator

Confidential, NY

Responsibilities:

• Involved in Magento Integration withSalesforceto get Products from Magento.
• Involved in Authorize.net Integration withSalesforceto authorize invoice and refund payment.
• Creating the Custom objects, Custom fields, Custom tabs, Field Dependencies, Record Types and Validation rules.
• Developed triggers and classes on various objects for the business logic according to requirements.
• Designed and developed Apex Program, Test Classes for various functional needs in the application.
• Designed various Webpages in Visual Force for capturing various client enquiries and Implemented logic for migrating cases to different queues based on the type of client enquiry.
• Created various profiles and configured the permissions based on the organizational hierarchy requirements.
• Implemented workflow rules, approval process and actions.
• Used SOQL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.\
• Conducted all data migration using thesalesforce.com import tool. Migrated data from MS Excel / CSV files to SFDC using Apex Data Loader.
• Worked on the designing of custom reports, report folders, report extractions to various formats, design of Visual Force Pages, Dashboards and various other components as per the client and application requirements.
• Create Email Templates, sending emails contact.
• Involved in Scrum meetings - daily standup, sprint planning, review & retrospective.
• Move Sandbox to Production using Change sets.

Salesforce Developer

Confidential, Carrollton, TX

Responsibilities:

• Lead the development efforts
• Requirements gathering and Solution design.
• Weekly Demo to the Client
• Developed the Custom objects, Custom fields, Custom tabs, and Field Dependencies and Validation rules, Workflow rules, Configuring Service cloud console, Configuring 8x8 Virtual Call center withsalesforce.
• Created various profiles and configured the permissions based on the organizational hierarchy requirements, created an app Call Center insalesforceand assigning users to Call Center application.
• Designed and developed Visualforce pages, Apex classes, Test classes for various functional needs in the application
• Configured Service Rocket connector with JIRA to sync JIRA Project issues withSalesforceCase object bidirectional.
• Jira integration with REST API.
• Configured 8x8 call center withSalesforce.
• Used change sets to deploy in production
• Interacted with various business team members to gather the requirements and documented the requirements user stories and task break down • Involved in Scrum meetings - daily standup, sprint planning, review & retrospective.

Salesforce Developer

Confidential, Dublin, OH

Responsibilities:

• Lead the development efforts
• Requirements gathering and Solution design.
• Weekly Demo to the Client
• Involved in Email-to-Case, Auto-response rules, Entitlements, Milestones, Knowledge Articles configuration.
• Developed Apex Triggers, Apex Classes and Test Methods.
• Created custom controllers implementing complex code.
• Created Community, Enabled Community Users, Profiles and Access
• Involved in Email-to-Case, Auto-response rules, Entitlements, Milestones, Knowledge Articles configuration. Performed the roles ofSalesforce.com Administrator / Implementer in the organization.
• Developed Apex Triggers, Apex Classes and Test Methods. Responsible for preparing Configuration workbook and Technical Documentation.
• Created custom controllers implementing complex code for retrieval fromSalesforceto Visual Force pages.
• Importing External data intoSalesforce.