SUMMARY

• Over 4+ years of experience in IT including experiences in Business Analysis, Salesforce.com Analyst/Administrator across various industries and an expert in end user training.
• Comprehensive knowledge of Software Development Life Cycle (SDLC), using various methodologies like Agile, Waterfall, RUP and all the associated workflows and artifacts.
• Participated in Project Assessment, Functional Analysis, Business Process Modeling, and Requirements Gathering; and converted Business Requirements into Functional Specifications using UML Techniques.
• Adept in performing Gap Analysis, Feasibility Analysis, and SWOT Analysis to check the compatibility of the existing system infrastructure with new business requirements.
• Experience in using Salesforce.com Creating Roles, Profiles, Email Services, Page Layouts, Workflow Alerts, Actions, and Approval Processes.
• Strong experience in client interaction, understandingbusinessapplications andbusinessdata flow and experienced in conducting Joint Application Design (JAD) Sessions, Interviews and client meeting to gather requirements.
• Expertise in Salesforce Data Validation, Sales, Marketing, Customer Service and Support Administration.
• Experience in configuration, implementation and support of Salesforce CRM and Salesforce SFA applications.
• Developed a reputation for delivering on - time and under budget through process-drivenproject leadership.
• Experience in Use Case diagrams, Activity diagrams, Sequence diagrams, and Class diagrams using tools like MS Visio, Rational Rose.
• Highly experienced in broad range of technologies includingbusinessprocess tools such as MS Project, MS Office Suite, MS Visio, BPM (Businessprocess management suite), Data Warehousing concepts and Reporting Tools (SSRS, crystal reports).
• Extensive experience in gathering, managing and documenting business and functional requirements, communicating effectively with upper management, developers and QA

TECHNICAL SKILLS

Microsoft Office: (Word, Excel, PowerPoint), MSProject, MS Visio

Reporting Systems: Business Objects, SAP Business Warehouse

Databases: Oracle (8i, 9i, 10g), Access, SQL Server, Teradata, DB2

Languages and Methodology: HTML, SQL,Agile, Waterfall, RUP, Scrum

Operating System: UNIX, Windows

Business Modeling Tools: Rational Rose, MS Visio, MS Office Suite, Rational Suite

Salesforce Skills: Workflow automation, Approval automation, Service & Sales cloud, Custom page layouts, Formula functions,Data modeling and schema, Debug and audit trails, and Custom reports and dashboardsB

PROFESSIONAL EXPERIENCE

Confidential - Los Angeles, CA

Business System Analyst/Project Coordinator

Responsibilities:

• Was involved in every stage of SDLC from business requirements to implementation phase.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization
• Perform Gap Analysis of the processes to identify and validate requirements.
• Defining test cases, creating test scripts, analyzing bugs, interacting with QA / dev teams in fixing errors, SIT and (UAT)
• Determined detailed requirements, define scope, and identifybusinessmodel.
• Elicitbusinessrequirements from project sponsors and stakeholders through research, focus groups, interviews, process flow creation, surveys, or other methods.
• Prepared documentation at each of stage of the requirements phase, including deliverables like Vision and Scope Reports, Requirements Work Plans,BusinessRequirements Documents, Use Cases, Process Flows, Technical Specifications or Functional Design Documents.
• Documented the user requirements and system changes into detailed functional specifications.
• Created various Reports and Report folders to assist managers to better utilize Salesforce as a sales
• Designed and developed Use Cases, Activity Diagrams, and Sequence Diagrams using MS VISIO.
• Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into salesforce.com, checking for integrity of the data.
• Facilitate JAD sessions involving the management, development and user teams for clarifying requirements and facilitating better communication.
• Coordinate and prioritized outstanding defects and enhancement/system requests based on business requirements, allowing sufficient time frame to ensure accuracy and consider deadlines
• Worked in close collaboration with the Project Manager and business users to gather, analyze and document the functional requirements for the various projects.
• Assist the QA personnel in the creation of Test Cases using Rational Test Manager.

Environment: Salesforce.com Administration and Security Controls, Custom/Standard Objects, Data Loader, HP Quick Test Professional, MS Visio, MS PowerPoint, MS Excel, OLAP, XSD, SQL, Windows

Confidential, Woonsocket, RI

Business Analyst

Responsibilities:

• Examined Request for Proposals from Store Operations business unit as well as Digital Innovation units for mobile App of Confidential and created Business Cases, Objectives and Statement of Work for all projects under Strategic Initiative.
• Handled full lifecycle implementation for multiple iOS/Android mobile applications complete with feedback functionality, and complex data rich visualizations
• Implement agile development best practices and Utilize rally to maintain the product backlog, track sprint progress, defects and production issues.
• Scrum project management with JIRA. Also used for bug fixing, requirement gathering and prioritization of work for next release. Lead post projectassessments and make recommendations for future projectsor project optimization.
• As a Certified Scrum Master build plan, schedule of various releases and communicate the impact of planned releases to senior managers, tech leads and other stakeholders, prioritize the requirements and delegates the task to team accordingly, and mitigate risk.
• Organized and facilitated sprint planning, daily stand-up meetings, reviews, retrospectives, release planning, demos and other Scrum-related meetings
• Prepared all client-facing & internal deliverables such as - determining business objectives and benefits, creation of project plans, requirements analysis, issues/risk register, mitigation strategy, providing weekly updates, and acceptance testing of new systems within assigned business unit
• Provided estimates and provided input to the overall general planning process for assigned business unit
• Worked with key SMEs and business unit stakeholders to identify requirements and translated them into flowcharts, swim lane diagrams in Visio and wireframes to assist in design walkthrough signoff
• Prepared detailed business flow diagrams to present business process effectively for business, developers and QA using MS Visio.
• Worked on the web services for the exchange of the Data using Soap ui in XML language
• Prepare Requirements Traceability Matrix (RTM) to enable development team and QA team match their design and test cases respectively with requirements
• Performed User Acceptance Testing (UAT) and identified as expert in identifying defects in complex scenarios and tracking them to closure in Quality Center
• Managed resources in accordance with the schedule; ensured on-time delivery of milestones with ability to multi-task, prioritize tasks and quickly adjust in a rapidly changing environment
• Utilized Soap UI and Postman for bug and issue-tracking in Project UAT.
• Demonstrated the product features during UAT and gather customer feedback to improve the product outcome.
• Developed strong working relationship skills with other BA's and Business clients.

Environment: Windows 7, iOS/Android, Microsoft Office (PowerPoint, Excel, Word), MS Visio, MS Project, IBM Bluework, Postman, ATG, Endeca Search Engine, XML and SQL.

Confidential - New York City, NY

Business Analyst/PM

Responsibilities:

• Collected and documentedbusinessprocesses as well asbusinessrules.
• Participated in the identification, understanding, and documentation ofbusinessrequirements, including the applications capable of supporting those requirements.
• Translated thebusinessneeds into system requirements, communicating with thebusinesson a non-technical level, and with the SystemAnalyston a more technical level.
• Supported executives through work on web, social media, communications / marketing, E-Commerce, E-Learning, international, security, metrics and compliance.
• Knowledge of industry billing and coding compliance requirements
• Distribution, communication and security. Achieved full compliance with regulations while improving risk profile
• Administered salesforce.com automation setup, which involves, modifying roles and profiles, creating/modifying dashboards/reports and managing users.
• The project followed full project life cycle as per the SDLC specifications using MS Project.
• Customized Page Layouts for Salesforce.com Standard and Custom objects.
• Gathered requirements for all automation workflows as per business requirements and translated in to salesforce business terms.
• Categorized and prioritized requirements from end users and communicate with project manager to design the business requirements
• Worked with project manager and high level management team to identify Project Scope, develop work plans and schedules using RUP to assure high quality and on time project delivery.
• Assisted in GAP analysis and business process reengineering; identified and documented improving area to meet the end state requirements
• Interacted with business operations, understand business model, involved in gathering requirements, communicated business process, translated needs into salesforce terms, developed data model, defined objects and relations.
• Developed BRDs and FSDs and also designed Use Cases using Microsoft Visio.
• Position supports the delivery of project services, order management and service metric reporting within the Network Services area.

Environment: Salesforce.com, SDLC, GAP, MS Office - Word, Excel, Access and PowerPoint. UML, and RUP