SUMMARY

• Over 8+ years of experience as an IT professional with 4+ years of experience as a Salesforce CRM Developer/Administrator including analysis, modeling, design, coding, testing, maintenance of CRM systems.
• Acquainted and well versed with CRM processes like Sales, Marketing, Customer Service and Customer Support, Business Processes and recommended solutions to improve their processes using SFDC.
• Experience with working in Waterfall and Agile methodologies.
• Good experience with Configuration, Customization, Development and support experience on Salesforce.com Platform.
• Experienced with salesforce.com administrative activities like Creating Profiles, Roles, User, Permission Sets, Record Types, Page Layout assignment, Search Layouts, Field - Level Security, Custom Tabs, Validation rules, Formula Fields, Email Services, Reports and Dashboards.
• Skilled in customizing Salesforce standard objects like Accounts, Leads, Opportunities, Cases and Campaigns along with good expertise in Data Validation, Sales, Marketing, Customer Service and Support Administration.
• Good experience in setting up Organization Role Hierarchy, provisioning data visibility rules by configuring OWD, Criteria/Owner based and Apex managed sharing rules.
• Strong Implementation and Integration experience usingCustom objects, Triggers, workflows/ workflow rules, Approval Process, SControls, Visual Force Pages, and Apex classes.
• Expert in Salesforce Sales cloud, Marketing cloud and Service cloud implementation.
• Good Knowledge on creating Lightning components and Lightning Applications.
• Proficient in using meta-data migration tools likeEclipse IDEand SalesforceApex Data Loader.
• Proficient in Data Migration from Traditional Applications to Sales Force using Data Loader Utility.
• Designed Validation Rules along with Roll-Up Summary Fields to maintain data quantity and data consistency.
• Experienced in syncing the tasks, events and contacts from Salesforce to Outlook, vice-versa.
• Experienced in integration of Salesforce.com with external applications by usingWeb Services API,Metadata API and SOAP.
• Having Very good knowledge on Customer & Partner portals, Community and Force.com sites, App Exchange Apps.
• Experience in working with OOTB (Out-of-Box) features for creating custom layouts, business processes and email alerts.
• Extensive working experience on different work environments including Development, Test, UAT and Production.
• Experience in working with Marketing Tools Exact Target, Pardot, Bright Talk and High level Knowledge on Wave analytics.
• Participated in all stages of Software Development Life Cycle (SDLC) System Analysis, Design, Development and Testing.
• Good experience in deploying applications from Sandbox to Production instance.
• Expertise in Force.comtechnologystack APEX, SOQL and SOSL.
• Working Knowledge in Generating Reports, Dashboards, customized reports and analyzing the data in Sales force.
• Experience with C++, Java Object Oriented Programming and J2EE web application development and HTML, CSS, JavaScript and jQuery UI technologies.
• Experience with Oracle, MS SQL Server relational databases, writing SQL, PL/SQL queries in these data bases.
• Ability to meet deadlines and coordinating multiple tasks in a work/project environment.
• Strong communication, organizational and interpersonal competencies along with detail Oriented and problem-solving skills in the technology arena.

TECHNICAL SKILLS

CRM TOOLS: Salesforce.com

SALESFORCE WORK OVERVIEW: Apex Triggers, SOQL, SOSL, S-Controls, Standard objects, Custom objects, profiles, Roles, Reports, Dashboards, Apptus, REST, SOAP, SFDC Certified Force.comDeveloper, Sales force CRM, Sales force SFA, Apex Language, Apex Classes/Controllers, Visual Force Pages / Components, Apex Web Services, AJAX, Workflow & Approvals, Dashboards, Analytic Snapshots, Case Management Automation.

TOOLS: Data loader, Migration tool, Force.com Eclipse IDE Plug-in JIRA, Heroku and Sublime with Mavesmate, Eclipse, Force.com Eclipse IDE Plug-in, Exact Target, Pardot, Bright Talk, Wave analytics, Apex Data Loader, Force.com, Workbench, Force.com Explorer, Excel ConnectorForce.com Platforms Sandbox and Production.

WEB TECHNOLOGIES: JavaScript, XML, HTML, XHTML, CSS

DATABASES: MS SQL Server, MS Access, PL/SQL, RDBMS, Oracle 8i/9i/10g, DB2 and MySQL

PROGRAMMING LANGUAGES: Apex, Java, JavaScript, HTML, XML, DHTML, C, C++, C#, SQL.

OPERATING SYSTEMS: Windows NT/2000/XP/Vista/7/8/10, Unix

DOCUMENTATION TOOLS: MS Office, MS Visio Pro

PROFESSIONAL EXPERIENCE

Confidential, Atlanta, GA

Senior Salesforce Developer

Responsibilities:

• Implemented the requirements for users and customers onSalesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Developed an Approval Process with complex logic which tracks the lifecycle of Lead to Opportunity Conversion.
• Involved in creating triggers, Search layouts, workflows, visual force page, custom buttons, Custom Links, Page layouts, email templates, custom report types.
• Worked on Salesforce Standard fields and Generated Custom Fields, Custom Objects, Field Dependencies, Pick Lists, Validation Rules and designed many relationship fields which involved Lookup, Master Detail and Many to Many Relationship fields using Junction Object.
• Enabled Chatter for the Organization and to effectively communicate with the users in the Organization.
• Involved in Data mapping specifications with Standard Salesforce objects to create and execute detailed system test plans. The data mapping specifies what data will be extracted from an internal data warehouse, transformed and sent to an external entity.
• Hands on experience in using the Open Source Aura framework andSalesforcelightningDesign System (SLDS).
• Worked on Sales cloud with Accounts, Contacts, Cases and Solutions to generate towards developing business.
• Expertise in Service Cloud console with exposure to CTI adapters and Mobile App Integrations.
• Extensively usedSalesforceLightningDesign Systems (SLDS) components in theLightning Application.
• Experience in building apps on S1 using Lightning components.
• Developed re-usable UI components with the Lightning Component Framework.
• Configured Customer & Seller Communities and designed Custom VF pages for those communities.
• Hands on and worked with the Pardotintegration team to integrate Pardotand Salesforce.
• Working knowledge of Pardot-configured forms, landing pages, security and user management.
• Used JavaScript and dynamic visual force components and binding for developing visual force pages.
• Designed and developed Apex Classes, Controller Classes, Visual force Pages for various functional needs in the application.
• Worked with migration tools, SOSQL, API integrations SOAP, REST with other systems for extracting the data from the home-grown applications by using the home-grown web services.
• Performed process to backup and restoreSalesforcedata into external database usingSalesforce Wave analytics cloud.
• Designed Action Framework to create, update records and objects from within Wave Analytics
• Designed the Profile based Login IP Address Restrictions, Business Login Hours and Organization Wide Login IP Address Restrictions.
• Used Translation Workbench on SFDC in-order to translate custom labels, validation rules and email templates in different languages.
• Supported user Security Permissions as per the organizational requirements.
• Created New Reports, New Dash Boards, and worked on Data Loader by uploading about close to a million records and experienced in cleansing and De-duplicating bulk loads.
• Created workflow rules and defined related tasks, time-triggered tasks, email alerts and field updates to implement business logic.
• Used JavaScript and dynamic visual force components and binding for developing visual force pages.
• Designed and developed Apex Classes, Controller Classes, Visual force Pages for various functional needs in the application.
• Worked with Dynamic Apex to access Objects and Field describe information, execute dynamic SOQL, SOSL and DML queries.
• Test script for UAT (System Testing) and Unit level testing.
• Worked with Salesforce1 sandbox simulator to run and test theLightningApplications

Environment: Saleforce.com platform, Apex Language, Visual Force, Pages, Exact Target, HTML, Java Script, Workflow & Approvals, Reports, Sales cloud, Service cloud, Pardot, Wave Analytics, Apex Language, Wave Analytics, Translation workbench, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loader, Eclipse IDE Plug-in, Sandbox data loading, Eclipse IDE Plug-in.

Confidential, Stamford, CT

Salesforce Developer

Responsibilities:

• Interacted with various business user groups for gathering the requirements and provided solution for user stories.
• Designed, developed and deployed Apex Classes, Controller Classes, Batch classes and Apex Triggers for various functional needs in application using Force.com IDE.
• Wrote SOQL, Relationship and SOSL queries for data manipulation needs of the application using platform database objects.
• Developed Visualforce Pages and overridden with standard New, Edit and List buttons.
• Wrote custom JavaScript, CSS files for client-side validations, rich UI in the Visualforce pages, components.
• Developed Visualforce pages with custom Pagination using jQuery Data Table plugins.
• Wrote custom apex web service SOAP/REST classes for inbound calls to salesforce and performed Post, Get, Put operations on salesforce data.
• Enabled communities for internal users in the organization and developed custom Visualforce pages with org branded for all users.
• Worked on administering Users, Profiles, Field level security, Territories, Public groups, sharing rules and record level permissions to provide shared access among different users.
• Designed, developed Custom objects, Entity-Relationship data model, Lookup, Master-Detail, Junction objects, Validation rules on the objects and tabs, Page layouts, Custom tabs, Components, Visualforce Pages to suit to the needs of the application.
• Worked on configuration/customization of Account, Contact, Opportunity, Pricebook, Products of Sales cloud and configured Account Teams, Sales process.
• Created custom Lead conversion rules on Lead object and created Visualforce pages and controllers.
• Worked on configuring Service cloud - Service Console, Email-to-Case, Assignment, Escalation and Auto-response rules.
• Developed and configured various Reports, Dashboards and Report Folders for different user profiles based on the need in the organization.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports and for different user profiles.
• Imported excel based customer information records into Accounts, Contacts and Cases using Data Loader and Import Wizard.
• Used Batch Apex to build an archiving solution that ran on a nightly basis, looking for records past a certain date and added them to archive.
• Written apex unit test classes for code coverage of Apex classes, triggers and Batch classes.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Provided post-implementation support to assist end users in creating reports, dashboards and certain Administration tasks including creating and maintaining user profiles and privileges.
• Used Git as version control for managing code across various repositories.
• Used Force.com Migration tool to deploy components across various sandbox and production instances.
• Followed agile methodology in the project.

Environment: Salesforce.com platform, Apex Language, Visualforce (Pages, Component & Controllers), Apex Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Informatica on Demand, Windows XP, Microsoft Access, Toad for Data Analysis.

Confidential, Denver, CO

Salesforce Developer

Responsibilities:

• Involved indesign,developmentandimplementationof salesforce.com applications
• Responsible for implementingcore approval processfunctionality for different levels of users
• Worked onPage Layouts, Custom labels,Custom links,Profile and Roles, Workflows, Validation RulesandTriggers
• Designed and customized visual force pages usingcontroller extensions,custom controllersandstandard controllers.
• Analyze, review, and technical document and use cases of the database; Analyze and document current application dependencies
• UsedData Loader for insert, update, andbulk importorexport of datafrom Salesforce.comobjects.
• Designed and deployedCustom tabs, validation rules, Approval Processesand Auto-ResponseRulesfor automating business logic.
• ImplementedSecurity Settingsandconfigured profilesandpermission sets.
• Responsible for deployment activities usingANTMigrationtool into Bit Bucket for version control
• Developed Visual Force Pages toinclude extra functionalityand wrote Apex Classes to providefunctionality to the visual pages.
• Supported the data migration activities from various business centers and business center users.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Workflows& Approvals,Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Eclipse IDE Plug-in, Windows Vista.

Confidential, IL

Salesforce Admin/Developer

Responsibilities:

• Involved inSalesforce.com application setup activities and customized the applications to match the functional needs of the functional organization.
• Interacted with various business team members (JAD Sessions) to gather the requirements and documented the requirements.
• Create and Customize Custom Objects, Formula Fields, Validation rules, Cross Object Formulas, roll up summary fields, validation rules, and dependent pick lists and complex page layouts.
• Developed VF pages replacing the existing standard opportunity page.
• Developed APEX Classes, Triggers on Opportunity and Account objects.
• Involved in data integration and data migration tasks of theSalesforce.com
• Complete bulk imports of data using Apex Data Loader.
• Established Validation Rules, Workflow Rules to assign a Task, send out Email Alerts to Opportunity Owners/VP/OD and Update fields, Custom Settings and Custom Labels.
• Developed and maintained custom logging mechanism by inserting data into custom object.
• Batch reassignment of accounts and opportunities based on organizational changes.
• Scheduled monthly email reports to VP/OD for past due Close-date Opportunities

Environment: Saleforce.com platform, Apex Language, Visual force Pages, Data Loader, HTML, Workflow & Approvals, Reports, Custom Objects and Tabs, Email Services, Standard objects, Sales Cloud, Eclipse, Windows.

Confidential

Software Engineer

Responsibilities:

• Involved in requirements gathering, analysis, design and testing of the complete system.
• Responsible for understanding the requirements and existing functionality of the system by communicating with business analyst.
• Development of several screens using HTML, CSS, JavaScript, JSP, and Servlets.
• Implemented database interactions using JDBC with back-end as Oracle.
• Developed Summary Module using Model View Controller Architecture.
• Developed user web interface (Web Pages) using JSP and Servlets.
• Involved in creation of tables, stored procedures as per the requirements.
• Used Apache Tomcat Server for deploying the web components.
• Involved in Unit and Integration testing and in designing for the DB schema.
• Developed and implemented the DAO API to interact with the Derby DB
• Developed custom exceptions for handling proper exceptions.
• Developed Servlets and Java programs for the integration of components and for the launching of Webpages.
• Involved in developing the functionality as use case documents for various modules of the application
• Responsible for fixing the production issues and supported the application after pushing to the production

Environment: Java, JBossDeveloperStudio, Maven, Eclipse, JavaScript, Dojo, JSP, Ajax, Spring MVC, Oracle, SVN, JIRA, Windows, CSS, HTML, Putty.

Confidential

Jr. Software Developer

Responsibilities:

• Installed and worked on Eclipse for developing application.
• Involved in analysis and design of the application architecture based on MVC Architecture, used open source Struts framework and Database with new field updates added to the legacy system.
• Extensively worked on the UI using HTML, JSP, CSS, and JavaScript.
• Used PL/SQL, Stored Procedures and table level and system level triggers for handling database processing and for generating analysis reports.
• Involved in Module and Unit Level Testing with JUnit, participated in database tuning.
• Developed JavaScript functions for client-side validations.

Environment: JAVA, Eclipse, IBM Web Sphere, XML, AJAX, Java Script, Apache Tomcat, SQL, Servlets, Web Services, CSS, Oracle, UML, HQL.