SUMMARY

• Around 8+ years of IT experience in all phases of Software Development Life Cycle (SDLC) which involves requirement gathering, requirement analysis, design, development, implementation & enhancement of projects usingSalesforce.com CRM, Salesforce Administrator and Java/J2EE technologies and followed Agile (SCRUM) & Waterfall Methodologies.
• Involved on salesforce configuration, customization, integration, deployment, communities and classic tolightningmigration,lightningcomponent,lightning design system.Good Knowledge on Software Development Life Cycle (SDLC), Agile and Scrum Methodologies.
• Experience in the complete life cycle of project development (SDLC) including System Analysis, Design, Development, Testing, Deployment and Maintenance.
• Proficiency in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Workflows, validation rules, reports, dashboards, tasks and actions.
• Extensive experience in SFDC development using Apex classes and Triggers, Visual Force, Force.com IDE, SOQL, SOSL, SOAP and REST Web services.
• SalesforceLightningExperience - Used SLDS for developingLightningComponents, Actions, Event and Server-Side Controller.
• Developed dynamic web apps for mobile and desktop device using lightning Framework.
• Performed administrative activities for SFDC including System Configuration, Analytics Reporting, Data Migration, User Acceptance Testing, and End User Training Development.
• Hands-on experience with development tools like Force.com IDE, Force.com Explorer and Data Loader
• Key player in migrations and deployment of code from one environment to other using Force.com deployment.
• Strong understanding of Relational Databases and how they work - specifically SQL based databases like SQL Server, Oracle, Sybase, Teradata.
• Extensive experience in designing validation rules, custom objects, custom fields, role based page layouts, workflow alerts & actions, pick lists, approval processes, record types, custom tabs, report extractions to various formats, and email generation according to application requirements.
• Strong Spreadsheet skills - specifically with migrating data from Excel to SFDC (and other data sources).
• Good Knowledge on SOQL and SOSL for Querying and Searching Data for Force.com platform.
• Prior experience working on a data migration project and preferably with both domestic and international migration projects.
• Responsible for documenting changes for functional and business specifications; writes detailed universally understood procedures for permanent records and for use in training.
• Developed and configured various Dashboards, Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Experienced in redefining revenue stages inMarketoApp, and maintainMarketouser log and daily issues dealing with campaigns and lead nurturing.
• Proficient in implementing business flows using the Declarative framework via Workflow Rules and Approval Processes.
• Knowledge of development/coding standards and best practices in VF/Apex and governor limits.
• Adept in sales analysis, marketing & customer support business processes used by Salesforce.com customers and recommendations to customers for improving their processes using Salesforce.com
• Responsible for designing business process, partnering on configuration, customization, user provisioning, data migration, and report/dashboard design.
• Worked with business requirement stakeholders to design, develop and refine the graphical users experience of CPQ.
• Strong understanding of SDLC methodologies (Agile, SCRUM, RUP, other).
• Good understanding with Client/Server architecture, Object-Oriented Design techniques and web application design under Model View Controller (MVC) and Service Oriented Architecture.
• Experience with UI / UX development.
• Technical ownership with a can-do attitude to proactively drive and deliver a project through all SDLC phases."
• Implemented Data Modeling in sales cloud and service cloud.
• Proficient inData Migrationfrom Traditional Applications to Salesforce UsingData LoaderUtility andInformatica on Demand.
• Extensive experience in analytical, problem solving and organizational skills and PC software skills including Microsoft office suite of products such as word, power point, Excel, MS Project, etc.
• Experience designing and developing integrations from Force.com to upstream and downstream applications using Force.com API(s).
• Experienced working in Agile methodology and implementing sprint planning.
• Strong knowledge of Salesforce configuration, data migration, system integration and familiarity with Visualforce (Pages, Components, Controllers) MVC architecture and Apex (Classes, Controllers & Triggers).

TECHNICAL SKILLS

Force.com: Apex Language, Apex Classes, Apex Triggers, SOQL, SOSL, Visual Force (Pages, Components & Controllers), Marketo, CPQ Apttus Veeva, S-Controls, Apex Web Services, Apex Data Loader, Dashboards, Reports, Analytic Snapshots, Custom Objects, Force.com, Eclipse IDE Plug-in. Import Wizard, Analytics, Snapshots, Case Management Automation, Custom Objects

Business Process: Service Requests and Activities, Opportunities, Quotes and Proposals, Order Management, Campaign Management, Case Management, Contract Management, Pricing, Approval, Partner Deal Registration, Data Cleansing and De-duplication, Agreements and Entitlements

Visual Force: Custom Visual Force Pages

Languages: C, Java, Apex, JavaScript, SQL

Database: Microsoft SQL Server, MS Access

Web: HTML, XML, CSS, JavaScript, JSON, JQuery, SOAP,REST

Platforms: Windows, Windows Server.

Tools: Data Loader, Workbench, Eclipse IDE.

Operating Systems: 2003/XP/2000/NT/98/95, MS-DOS, UNIX

PROFESSIONAL EXPERIENCE

Confidential - Harrisburg, PA

Application Solution Developer/ Salesforce Admin

Responsibilities:

• Developing business logic, advanced CRM capabilities and user experience on the Salesforce.com platform.
• Develop real-time and batch integrations between Salesforce.com and internal/external systems.
• Implement, enhance and support customizable third party applications for Salesforce.com platform, such as Calendar Anything, Map Anything, RIVA, and others.
• Improve and evolve existing technical processes and Propose technical solutions to business problems leveraging industry knowledge, and partner product knowledge, and thought leadership.
• Handle day to day operational questions/issues from internal clients as well as perform production support duties.
• Collaborate with the team(s) to architect and design capabilities that align with the project roadmap.
• Collaborate with delivery manager and business partners to ensure technology roadmap is in alignment with business goals.
• Play any role on the delivery team as needed to support the high performing Agile delivery model
• Defects from PROD Environment are fixed promptly within the deadlines and tested thoroughly before deployments for error free Code.
• Maintained Test Class Code Coverage above 85%.
• Worked extensively with the QA team for designing Test Plan and Test Cases for the User Acceptance testing (UAT).
• SFDC Development in implementing Apex Classes, Triggers, Visual force pages, SOQL and SOSL.
• Several function-specific modules were successfully implemented, deployed, and tested on schedule and are currently in use by a pilot group of end users.
• Maximum, error-free code coverage was achieved despite migration of code from multiple environments.
• Production issues were fixed in a timely fashion resulting in minimal business impact.
• Solutions developed are accessed via both mobile and desktop.
• Technical processes used by development team have been streamlined.
• Overcame significant complexities in data availability, consistency, and structure to produce mission-critical modules.
• Developed dynamic web apps for desktop devices and mobile using Lightning Component framework.
• Used out-of-the-box components from the Aura framework, such as aura: iteration and ui: button to build apps.
• Successfully worked with Aura framework and LDS Implementation.
• Responsible for developing and Maintaining SFDC applications using Apex, custom settings, triggers, JavaScript’s, JSON and SOQL.
• Responsible for integrating SFDC with 3rd party systems as well as create and maintain custom objects, fields, validation rules and workflows rules.
• Created Customer user interfaces with visual force, Salesforce API’s (REST, SOAP etc.

Environment: Salesforce.com, Salesforce API, CRM, Visual Force, Visual Studio, Apex Classes, Triggers, Visual force pages, SOQL, SOSL, JavaScript’s, JSON, REST, SOAP, Agile, UAT

Confidential - Woodland Hills, CA

Sr. Salesforce Developer/Admin

Responsibilities:

• Interacted with Business users for requirements gathering, analysis and development.
• Worked on various Salesforce.com Standard Objects including Accounts, Contacts, Reports, Dashboards, Events and Tasks.
• Deployed the code over sandboxes using Change set.
• Developed various Apex classes, Controller classes and Apex Triggers for various functional needs in the application.
• Interacted with various business user groups for gathering requirements for Salesforce Implementation and documented the Business and Software requirements. Worked with Lightning tools to upgrade to the Sales force platform
• Knowledge on Lightning installation and disabling role creation at installations and disabling role creation after installation
• Created various Profiles, Roles, and Page Layouts and configured the Permissions based on the Organization hierarchy requirements.
• Involved in project activities including QA, migrating to production and also Improve and maintain data quality in SFDC system.
• Worked extensively in customization ofServiceCloudConsole by embedding Visualforce pages in custom console components, highlight panel and interaction log
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response for automating business logic.
• Responsible for evaluating new Salesforce releases and developing plans for their implementation.
• Created email templates and inbound emails using Visual Force for clients and customers.
• Enabled Chatter for the Organization and effectively communicate with the users in the Organization.
• Implementation of Data Loader for loading the data.
• Experience in building apps on S1 using Lightning components.
• Developed re-usable UI components with the Lightning Component Framework.
• Developed business documents for Salesforce.com Custom objects and also maintained business and technical knowledge of Sales force and associated applications.
• Worked on different portals like Self Service Portal, Partner Portal and Customer Portal.
• ImplementedSalesforce.com web services client using Sales force web services API, Java, XML and partner WSDL.
• Work with Business Analyst team to provide the Level of efforts for the Enhancement requests.
• Developed several Custom Reports & Dashboards to better assist managers and report folder to provide report accessibility to appropriate personnel.
• Provided training to Business users about the system.
• Worked with Integration and web services. Integrated Salesforce with legacy systems using Apex Web services and outbound messaging.
• Participating in the full application life cycle from technical design to development, testing and deployment.
• Experience in SFDC implementations with strong expertise inSales Cloud, Service Cloud, marketing Cloud, CPQ Tools (Apttus, Cameleon).
• Knowledge of Product Configuration & amp, Rules, Commerce Process, Document Engine and Pricing functionality of Oracle Big MachinesCPQCloud.
• Working extensively on Profiles, Security Setup, Users monitoring, Workflows, Approval Flows, and Validation rules, Apex Classes, Triggers, Flows, Process Builders, Conga Builder, DocuSign, Apttus, Reports and Dashboards.
• Working experience in AppExchange App Development and Package Creation Experience with custom integration, Salesforce Sites, API Calls.
• Key Player in SFDC release management including Sandbox management and change set tracking.
• Maintained data cleanliness and accuracy by adding custom validation rules, custom formulas, reports and dashboards.
• Worked extensively with the QA team for designing Test Plan and Test Cases for the User Acceptance testing (UAT).
• Experience in customized Oracle Big MachinesCPQCloud integration with CRM/ERP applications
• Knowledge of Oracle Big MachinesCPQCloud Integration using pre-built connectors and point to point integration with CRM and ERP applications.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Provided ongoing salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflow.

Environment: Salesforce.com, Salesforce API, Visual Force, Visual Studio, Apex Classes, Controller classes, Triggers, Visual force pages, SOQL, SOSL, JavaScript’s, Java, JSON, REST, SOAP, Agile, UAT, CML, WSDL, Apttus, Cameleon, API Calls, CPQ, Oracle, ERP

Confidential - Littlerock, AR

Sr. Salesforce Developer/Admin

Responsibilities:

• Involved in identifying, planning and implementing newSalesforce.com features and functions, new screens, workflow, force.com objects, reports, apex code to meet business requirements.
• Designs, develops, deploys and supports in-house and third-party contact center applications for Client’s sales & support users.
• Served as technical architect on multiple Salesforce.com projects, responsible for architecture and design technology solutions for solving business problems.
• Created and maintained technology strategy and roadmap for various CRM business areas of Sales, Marketing and Service.
• Responsible for running workshops, working closely with the Business teams and able to talk about tradeoffs e.g. terms of configuration vs. code.
• Extensive experience with Configuring and Developing custom objects, layouts, reports, CLM functions in salesforce.com .
• Hands on experience on Apex class, Triggers, VF pages and command over Sales force best practices, Integration experience using REST, SOAP, BULK APIs andDatahandling experience via Command linedata loader,Dataloader.
• Responsible for Designing and implementing Integration patterns in conjunction with Force.com, Apex triggers, Process Builder, Workflows, Validation rule and Ensure performance, security and availability of databases.
• Hands on experience with AppExchange applications and object model son Force.com platform.
• Involved in End to end testing and also gathering requirements to feedback from business users.
• Developed APEX Classes, Controller Classes and APEX Triggers for various functional needs and implemented the business logic as per the requirements.
• Created and customized value propositions and a summary of the key items to in order to maximize deployment value usingMarketo.
• Customized Apttus CPQ tool based on Business Requirement for Quoting.
• Perform day to day code changes on the Salesforce CRM platform to meet customer requests Responsible for Managing Sales force testing and validation efforts to ensure that the Sales force configuration and development meet the business requirements and solution design.
• Configured Apttus CPQ for Auto-renewals, Amendments of an existing
• Worked as a Lead Developer for enterprise level as a projects and implemented release management.
• Coordinate with vendors, serviceprovidersand internal teams to define and understand transactional performance, batch performance, data storage needs & trends and recommendation and support the setup of the appropriate monitoring solutions required to achieve key performance indicators and service level agreements for the benefit of the business clients and customers.
• Invoked Apttus custom pricing callback to override standard pricing functionality.
• Document application architecture, detailed designs, integration, security, and automated workflow processes.
• Integrate multiple cloud and premise based technologies with Salesforce.com/Force.com platform.
• Responsible for designing, developing, configuring and supporting IVR applications for all the business units.
• Developed and deployed workflows and approval processes for opportunities and products/ assets management.
• Developed Apex Classes & Triggers to implement the business logic as per the requirements.
• Developed Unit test classes for Apex classes and worked for improving code coverage.
• Configuring and maintaining user interface and search configurations.
• Involved in building of the Customer Portal in the organization.
• Involved inSalesforce.com application setup activities and customized the apps to match the functional needs of the organization.
• Responsible for Providing CRM expertise to sales & marketing teams to streamline, automate, and standardize core business processes on SFDC platform
• Implemented the requirements onSalesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Tuned ETL jobs/procedures/scripts, SQL queries, PL/SQL procedures to improve the system performance.
• Understanding on Coding Standards, Deployment, Apex, VF, Sales force Integration, Security implementations.
• Created and displayed custom data forms using S-controls as per organization requirements.
• Created and used Email templates in HTML 5 and Visual Force.
• Interacted with theSalesforce.com premium tech support team on a regular basis

Environment: Salesforce.com, Salesforce API, Visual Force, Visual Studio, Apex Classes, Controller classes, Triggers, Visual force pages, SOQL, SOSL, JavaScript’s, Java, JSON, REST, SOAP, Agile, Marketo, UAT, CML, WSDL, Apttus, Cameleon, API Calls, CPQ, SQL, PL/SQL, ETL

Confidential - Las Vegas, NV

Salesforce Developer

Responsibilities:

• Strong experience in sales force development skills with good command on Apex, visual force, controllers, triggers, batch processes, APIs and Web services, visual force customization.
• Worked on various salesforce.com standard objects like Accounts, Opportunity, Products Opportunity Line Items, Contacts, Leads, Campaigns, Activities, Reports and Dashboards.
• Experienced in handling data migration and code deployment using data loader and Eclipse respectively in SFDC environments.
• Experience supporting large-scale ETL/data management solution.
• Managing the end-to-end technical delivery for multiple Sales force,Veeva, and Siebel and custom applications.
• Worked on various Sales force/Veevaintegrations with SAP, Oracle and other third party systems to support Order Management module.
• Well versed in Salesforce.com Fit gap analysis, creation of SFDC design and entity models, architecture.
• As a lead developer enhanced the existing systems by analyzing business objectives, prepares action plans and identifies areas for modification and improvement.
• Extensive experience with configuring and Developing Custom Objects, layouts, reports, CRM functions in Salesforce.com.
• Familiarity with the Siebel command-line server manager interface.
• Integrated Sales force with External systems and hands on experience with Tools like Data Loader, Eclipse, Soap UI, APEX Explorer, Ant Scripts, AJAX tool kit.
• Capture, input and maintain all data for theCRM database, ensuring the quality of all data to support and inform the firm's marketing/business development efforts.
• Migration of all the Customizations including Custom Configurations, packages, and other objects from Sandbox to Production environment.
• Experience in Siebel System Administration daily tasks such as Configuring Application Components, Parameters, and configuration files.
• Developed Reports and Dashboards and Designed, developed, tested and deployed custom Salesforce applications software using APEX Classes, Controller Classes, Batch APEX and APEX Triggers for various functional needs in the application.
• Develop process and procedures for CRM data collection, verification, recording and maintain firm boilerplate data including project data and project descriptions.
• Created Formula Fields, Validation Rules, Workflow Business rules and Approvals processes for the flexibility and functionality of force platform application.
• Proficient in writing SOQL and SOSL queries within custom Controllers and triggers.
• Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization.
• Worked on automating command prompt Apex Data loader for loading .CSV files into salesforce.com.
• Involved in designing the architecture of integrating various external systems to Salesforce.com.
• As a Lead developer, implemented various new custom application, codes and updates the Lead objects and existing codes using DML operations.
• Configured, maintained Salesforce.com application user profiles, roles, assigning Permissions, Sharing Rules, Queues, Generating security tokens, validation Rule.
• Performed the roles of Salesforce.com Analyst/ Developer and Administrator in the organization.
• Experience on developing the force.com platform to meet the various internal needs of healthcare domain.
• Exposure to all aspects of SDLC, salesforce.com limits, coding and configurations as well as deployment best practices.

Environment: Salesforce.com, Salesforce API, Visual Force, Apex Classes, Controller classes, Triggers, Visual force pages, SOQL, SOSL, Soap UI, APEX Explorer, Ant Scripts, AJAX tool kit, JavaScript’s, Java, JSON, REST, SOAP.

Confidential

Java Developer/Onsite Coordinator

Responsibilities:

• Analyzed the requirements based on business data and user requirements.
• Worked on developing a web application based on Java.
• Worked on different design patterns.
• Responsible for requirement gathering along with business analyst.
• Responsible for creating and updating applications related understanding documents
• Actively involved in writing Test scripts and doing System testing for JRE and IE8 browser compatibility for my applications.
• Developed SOAP web services using Apache CXF and Axis2 framework and deployed on Tomcat
• Developed JAX-WS web services and deployed on Web Sphere Application Server
• Actively participated in weekly and monthly status& business user meetings.
• Involved in conducting meetings with Pfizer business users for understanding gaps in the CTO applications.
• Creating programs to use JMS and message queuing to process requests.
• Involved in the Development and Deployment of Stateless Session beans.
• Generated deployment descriptors for EJBs using XML.
• Developed GUI related changes using JSP, HTML, AJAX, JQUERY and client validations using Java script.
• Used JDBC to communicate with database.
• Involved in writing Managed Beans/Controller logic for assigned modules.
• Responsible for developing the functionalities as per use case documents.
• Responsible for writing navigation-rules and configuring managed beans in Faces-config.xml file.
• Implemented Java documentation for complete application
• Deployed the application on Tomcat server at client locations.
• Used SVN as version control system source code and other documents.

Environment: Java, JSP, HTML, JQUERY, JAVASCRIPT, AJAX, ANT Scripts, CSS, JUnit, MYSQL, JDBC, Eclipse, EJB, Apache, SOAP, XML.

Confidential

Java Developer

Responsibilities:

• Involved in requirements gathering, analysis, design and testing of the complete system.
• Implemented the presentation layer using JSP, HTML, JQUERY, JAVASCRIPT, AJAX and CSS.
• Configured Tomcat Apache for deployment.
• Responsible for understanding the requirements and existing functionality of the system by communicating with business analyst.
• Responsible for understanding the business process by communicating with business users.
• Involved in developing the functionality as per use case documents for various modules of the application
• Responsible for writing ANT Scripts for building the entire web application.
• Performed unit testing using JUnit.
• Developed EJB components encapsulating business logic.
• Involved in Configuring web.xml and struts-config.xml according to the struts framework
• Used SVN as source control.
• Developed and deployed applications using WebLogic 7.x with JBuilder as IDE tool.
• Used JDBC to connect and perform operations on database
• Designed and created various tables required for the project in My Sql database.
• Used Log4j to capture the log that includes runtime exceptions and debug information.
• Developed the application using Eclipse.

Environment: Java, JSP, HTML, JQUERY, JAVASCRIPT, AJAX, ANT Scripts, CSS, JUnit, WebLogic 7.x, JBuilder, IDE tool, MYSQL, JDBC, Eclipse