SUMMARY

• 8+ years of experience in Application Software Designing, Development, Testing and implementation. This involved 6+ years of design development using Force.com platform, database management systems and J2EE technologies.
• Strong Knowledgeof SFDC standard Data structuresand familiarity withdesigning Custom Objects and Force.com platformandForce.com Sites.
• Extensive experience using Sales Force Administration (SFA),Profiles, Creating Roles, Page Layouts, Org - Wide default,Sharing rules,Work Flows, Approval Workflow, Reports/Graphs and Dashboards.
• Strong Implementation and Integration experience usingCustom objects, Triggers, workflows/ workflow rules, approvals, S-Controls, Visual Force Pages, SOQL, SOSL and Apex classes.
• Experienced in integration of Salesforce.com with external applications by usingWeb Services API,Metadata API,SOAP.
• Strong experience in Salesforce Lightning components design and designing compact layouts using Apex Triggers, Page layouts, Visualforce pages, Workflows for mobile platform.

TECHNICAL SKILLS

Operating Systems: Windows 2000/2003/R2/2008/XP/ Win7.

Salesforce Technologies: Apex Language, SOQL, Apex Triggers, Lightning App Builder, Community Builder

Migration Tools: Data Loader, Jitterbit, JIRA.

Languages: java, J2EE, SQL.

Web Technologies: HTML, CSS, Java Script, Struts, Hibernate

Agile & Immaculate in Salesforce Components: Mashups, I-frames, Canvas.

PROFESSIONAL EXPERIENCE

Confidential, Phoenix, AZ

Sr. Salesforce Developer

Responsibilities:

• Interacted with Business users for analyzing user stories and provided design solutions and created development tasks for each user story.
• Providing expert level assistance to the development team on technical issues
• Written Apex Classes (Controllers - Custom, Extension), Triggers on various objects to meet business requirements.
• Developed custom Visual force pages, using native components - page Block, command Button, Output Panel, Input Field and AJAX components action Support, action Function, JavaScript Remoting.
• Embedded custom external Java Script, jQuery resource in the Visualforce pages and used Java Script functions across multiple Visual force pages.
• Implemented custom Cascading Style Sheets (CSS) having rich UI aligned with company web site branding and styles in visual force pages.
• Written SOQL, SOSL queries in Apex classes & Triggers with optimization and to avoid Governor Limitations while large data processing.
• Worked on integration by writing REST web service classes for inbound calls to salesforce using @REST Resource, @HTTP post, @Http Get and @HTTP Delete annotations.
• Developed Lightning components using Lightning app builder by incorporating Lightning Design system styles in the components for salesforce1 and lightning.
• Written Apex Unit Test classes for unit testing and increase code coverage for all Apex classes, triggers, Batch and Web Services classes and used new annotations like @test Setup to setup test data for each test class.
• Configured and customized sales cloud, service cloud, Standard objects like Accounts, Contacts, Opportunities, Products, Opportunity LineItems, Leads, Campaign, Events, Tasks, Cases, Entitlements.
• Created and configured multiple Profiles, Roles, Page Layouts, Record Types, Permission sets, Public groups, Queues in the Organization.
• Designed and created Custom Objects, Tabs, validation rules, Components with respect to business requirements.
• Exposed APEX classes as Rest APIs and triggered workflows from third party applications.
• Developed several Custom Reports & Dashboards which are used by Business user and Management for reporting and setup analytic snapshot to dump data on regular basis.
• Implemented Data Loader through the Command Line Interface to extract the data from database to run at scheduled times.
• Developed Email templates in Text, HTML and Visualforce for setting up email alerts for auto response and data updates.
• Created and maintained the documentation for Design, Migration and Integration.
• Deployed applications from sandbox to sandbox/production using ant migration tool, Eclipse and Change Set.

Confidential, Houston, TX

Sr. Salesforce Developer

Responsibilities:

• Implemented in both Sales cloud and Service Cloud environment.
• Worked in Administration, Configuration, Implementation and Support of service max andSalesforce applications.
• Developed Lightning components along with server-side controllers and used AJAX calls to retrieve the data from an object.
• Developed Lightning apps using Lightning Components and made them compatible with Salesforce1 Mobile app.
• Worked closely with sales team and business analysts and performed detailed analysis of business and technical support.
• Designed case management for service cloud, and sales person appraisal system depending on sales counts.
• Developed various Visualforce Pages, Apex Triggers to include extra functionality and wrote Apex Classes and Controller to provide functionality to the visual pages.
• Used Lightning Console to consolidate information in one customizable dashboard.
• Created workflow rules and defined related tasks Worked on Apptus CPQ to automate sales across various locations.
• Created Custom Reports and Dashboards to track Opportunity pipeline/stages for Management visibility with the help ofWave Analytics.
• Designed core banking service cloud application for agents
• ImplementedSalesforce.com web services client usingSalesforceweb services API, Java, XML and partner WSDL.
• Had experience in integrating Oracle Enterprise Management reporting tools.
• Administrator for different Salesforce.com CRM application for sales cloudand Service cloud.
• Hands on experience in using the Aura framework andSalesforcelightning Design System (SLDS).
• Worked on Lightning components for quick actions using Aura, Lightning design system, CSS.
• Hands on experience onSalesforceLightning for Customizing Reports and Dashboards for business use.
• Pleasant experience in developingSalesforceLightning Apps, Components, Controllers and Events.
• Implemented Wave Analytics, created datasets, dashboards and apps for Opportunity, Accounts and Cases.
• Ensured data integrity through the appropriate use of de-duping, loading and exporting tools, for bulk of data using Data Loader,AdminGarage and Lexi Loader.
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects. Responsible for writing SOQL & SOSL queries with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Experience in Wave Analytics created commercial reports and Dashboards, in SFDCWave Analytics.
• Experience in Creating Roles, Profiles, Email Templates, Page Layouts, Workflows, Workflow Actions and Approval Process.
• Created Batch Apex classes for batch execution and updating of related fields.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilizeSalesforceas a sales tool and configured various Reports and for different user profiles based on the need in the organization.
• Integrated the Web Services for extracting the data from external systemsand used the Sandbox for testing to ensure minimum code coverage for the application to be migrated to production.
• Involved in Agile methodology, Scrum which improved productivity and reduced errors.

Confidential, NY

Sr. Salesforce Developer

Responsibilities:

• Administrated and monitored the organization's Salesforce CRM application (1 Production instance, 3 full Sand Boxes, 12 developer Sandbox) and developed plan and governance for environment management
• Define the Salesforce security model, defining the roles hierarchy, optimizing the profiles / page layouts and the sharing rules
• Capitalized Workflow Rules, Validation Rules, Approval Process, Tasks, Email Alerts, Field Updates and Outbound Messages to manage the Workflow Approval to automate the business processes
• Managed customization of objects extending the data model as per the requirements, record types, page layouts, fields
• Lead the teams on various initiatives for data migration from legacy systems to Salesforce for approx. 40+ objects
• Interacted with various business user groups for gathering the requirements for CRM implementation.
• Worked on Wave Analytics platform, created reports and dashboards with the help of Salesforce Wave Analytics to track the opportunity pipeline/stages for Management and Business users visibility in mobile and desktop exploration
• Tightened security by privatizing OWDs for Custom Salesforce Objects and giving appropriate users access through Roles, Profiles, Permission sets and Sharing rules
• Using SOQLfor data manipulation to fulfill the application needs.
• Used Force.com IDE for development for Visualforce Pages, Apex classes, Triggers and debugging and analyzing logs.
• Used Apex Language, Apex Trigger, Apex Batch, Apex Scheduler, Apex Class & Apex Web Service, Visual Force
• Written Apex Classes, Custom & Extension Controllers and Apex Triggers in the application for various Business/functional requirements.
• Develop and create customized reports and dashboards using advance techniques such as joined reports, analytical snapshots, Opportunity Historical Trending, used bucket fields and cross filter / sub filters as needed
• Involved inIncidenthandling and resolutions. Worked on Roadmap items based on prioritization
• Followed ITSM process for change,incidentand problemmanagementprocess.
• Oversawrelease managementactivities including deployment between multiple sandbox orgs using Force.com IDE and managing version control using GitHub.
• Defined requirements management plan, business and functional requirement documents becoming key inputs during the requirements phase
• Used Salesforce Automation for sale lead management, opportunity management, account and contact Management, approvals and workflows
• Rolled out standard Salesforce collaborative forecast globally (NA, EMEA, APAC) regions for 5 different Sales team along with the Standard Sales Process defining sales stages / probability for the same.
• Supported sales operations and customer service teams using JIRA ticketing system.
• Streamlined document presentation to customers on billing/payment using Conga Composer
• Collaborated with the business teams enabling Salesforce Quote-to-Cash functionality.
• Enabled the Standard Contract functionality along with Entitlements resulting in capturing the SLA / milestones.
• Created email-to-cases for 25 email inboxes, automated-responses, assignment rules, email alerts and templates for Case Management.
• Rolled out Salesforce Knowledge management feature for internal stakeholders.
• Designed Surveys using click tools (AppExchange).
• Lead JAD/CRP sessions with consulting partners/internal customers using agile methodology “SCRUM” to lead the design sessions.
• Enabled Accounts, Contact, Product, Leads, Opportunity, Contract and Campaign management in Sales cloudand migrated these records from legacy CRM systems to Salesforce.
• Performed Gap analysis with requirements to Salesforce functionality - collaborated development with technical team and with business teams
• Developed Process flow / diagrams capturing the business process thus resulting in key input during the design / development and testing phase
• Collaboration among sales teams increased, resulting in up sell / cross sell by 25%, Campaign ROI went up, marketing effectiveness went up
• Implemented SFDC web-to-lead functionality into the corporate site and established 30 plus auto-assignment rules for routing to the appropriate internal party
• Collaborate and partner with Business Team to in corporate Data governance and standards to improve the quality of the data
• Consolidated Duplicate Accounts and Contacts in SFDC as a part of Data Quality project resulting in eliminating 100% duplicate records
• Used SOQL and SOSL for data manipulation needs of the application using platform database objects
• Implemented processes in place to automate the Data Quality metrics to be delivered to Business Stakeholders on regular frequency and feedback for the same to improve the data quality leading to increase end user adoption
• Enriched Accounts and Contacts data using DATA.com thus ensuring no duplicates within the Accounts and contacts which became the single most successful factor resulting in the highest user adoption for Salesforce / CRM within the organization
• Defined Algorithm for Data De-duplication for Accounts and Contacts and thereby automating the process
• Prime responsible for leading monthly release process
• Demand Management process/business approval process
• Collaborate with Business Sponsor to define scope of projects and timelines associated with completion of project. Prioritize and manage projects and initiatives in accordance with the requirements of business needs
• Used MS-Access database / VB programing to cleans and prepare the data in CSV ready to be imported into Salesforce via Data Loader
• Develop the Strategy for data loading defining the sequence as expected by the data model.

Confidential, Herndon, VA

Salesforce Administrator / Developer

Responsibilities:

• Interacted with various business team members to gather the requirements and documented the requirements.
• Analyzed the Scope of the Requirements, and managed requirements to avoid Scope Creep.
• Participated in Requirement Gathering Sessions & JAD Sessions.
• In charge of conducting the UAT with the Business users and gathering feedback and providing the same to the Development team.
• Designed Scalable service cloudapplication for maintenance and development
• Reviewing the test cases provided by the QA team, and providing feedback.
• Created user Roles and Profiles and sharing settings.
• Used field level security along with page layouts to manage access to certain fields.
• Designed and deployed Custom tabs, Validation rules, and Auto-Response Rules for automating business logic.
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Downloaded and installed AppExchange packages like Google Ad words for campaigns and UPS for shipping.
• Developed a web-to-lead functionality to vertrue.com site which directs leads to Salesforce CRM.
• Created various Reports and Report folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports for different user profiles based on the needs of the organization.
• Created custom Dashboards for manager’s home page and gave accessibility to dashboards for authorized people.
• Conducted GAP Analysis and enhanced business process by integration
• Worked on Agile and Scrum Methodology for Salesforce custom app implementation.
• Created new custom objects, assigned fields, designed page layouts, custom tabs, components, custom reports
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
• Built CTI (Computer Telephony Integration) adapters to integrate with Desktop applications and third-party CTI systems. Also, created Web-to-Case, Email-to-Case and Omnichannel. Built the CTI adapters to integrate with Desktop applications and third-party CTI systems.

Confidential, Dallas, TX

Salesforce Developer

Responsibilities:

• Developed Inbound Email Services, Batch Classes etc.
• Integrated the web services by generating the necessary stubs from the WSDL files for extracting the data from the homegrown applications by using the home group web services.
• Developed Visualforce pages for Custom Page Requirements.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Created and deployed several Reports using salesforce platform.
• Developed and deployed workflows wherever necessary.
• Developed various Custom Objects, Tabs, Page Layouts, and Validation Rules etc.
• Created email templates and inbound emails using Visualforce for the clients and customers.
• Maintained data cleanliness and accuracy by adding custom validation rules, custom formulas, reports and dashboards.
• Designed, developed and maintained complex user roles, security, profiles, workflows rules, validation rules and custom workflows, queues, licenses, capacity and storage management.
• Managed and implemented customization requests including creating workflow triggers, workflow alerts, automated email responses etc.
• Audited, uncovered and resolved data integrity issues
• Performed mass data imports/exports using the API or various import tools
• Analyzed the customer provided functional Requirements and prepared High-level design document, UML class diagrams using rational tool.
• Having the ownership of the total use cases and implemented the agile methodologies.
• Developed User Interface components of Site Manager, ePublish templates using JSP (Java Server Pages), HTML, DTHML, CSS (cascading Style Sheets), AJAX (Asynchronous JavaScript and XML) and JavaScript used for front end validations of web pages, ePublish form templates.
• Involved in to writing the PL/SQL Stored Procedures, cursors and functions to access the content from database in ePublish content Management tool.
• Worked with AJAX and JavaScript for asynchronous communication and Worked with WSAD5.1 (Web Sphere Application Developer) as IDE, CVS as version control.