SUMMARY

• Having 9 Years of IT experience which includes 5 plus years of strong experience in design, development and deployment of application using Force.com, Apex, Visual force and Cloud Computing based Sales force CRM, customization and development and 4 years in Java/J2EE.
• Experience in Administration, Configuration, Implementation (Soap API, Rest API and Meta data API as Call in and callout services) and Support of Salesforce CRM and Salesforce SFA applications.
• Worked on Visual Flows and Process Builder to automate workflow actions based on the functional requirement.
• Worked on customization of visual force to have lightning experience for desktop and mobile applications.
• Designed various Webpages in Visual Force for functional needs within Salesforce.
• Designed and developed Apex Triggers for various functional needs in the application.
• Created Custom Controllers and Standard Controllers in Visual Force.
• Worked with Apex Triggers for automation process.
• Having experience with Apex Classes and Wrapper Classes as mentioned in the business requirement.
• Worked on Visualforce pages and having experience with CSS and Java Script.
• Provided administration support to create new users, deactivate users, modify security and sharing settings for users.
• Experience in XML, JavaScript, HTML, EclipseandSVN.
• Experience in building reusable UI components and pages with Lightning component framework.
• Having experience on support projects providing solutions to Level - 1, Level-2 and Level-3 tickets.
• Having experience on live support activities providing solutions to end users on Production environment.
• Worked on Soap API and Rest API to design and support web services platform.
• Created the Validation Rules, Approval Process, workflows for automated lead routing, lead escalation and Email Alerts.
• Expert in developing User Interface (UI) applications and professional web applications using JavaScript, JSP, XUL, HTML5 /DHTML, DOM, XHTML, jQuery, CSS3, and Ajax.
• Worked on Web services using REST API exclusively on obtaining the needed information using the URL approach.
• Experience with the integrating SFDC and AppExchange partners such as MARKETO, CPQ/APTTUS.
• Having experience on REST methods such as Put (), Get (), Post() and Delete().
• Worked on Apttus CPQ configuration and integration.
• Good experience in developing Salesforce Lightning Apps, Components, Controllers and Events.
• Having experience on Sales cloud in opportunity management, account management.
• Having experience with partner WSDL, Enterprise WSDL and Metadata API.
• Worked on Sales cloud such as Web-to-lead to support online lead capture, with auto-response rules.
• Proficient in Configuration, Customization, and Programming with Apex API (Controllers & Triggers), Visual force Pages, Visual force Components using up-to-date technology & implementing new instances of Sales force.
• Worked on Salesforce Lightning Components for building customized components replacing the existing ones.
• Defined assignment rules to route case request to appropriate case support queues.
• Implemented security and sharing rules Confidential object, field, and record level for different users Confidential different levels of organization. Also created various profiles and configured the permissions based on the organizational hierarchy.
• Implemented security and sharing rules Confidential object, field and record level for different users Confidential different levels of organization. Also, created various profiles and configured the permissions based on the organizational hierarchy.
• Experience working with Data Loader, import wizard, salesforce.com and Sandbox environments.
• Worked on the designing of custom objects, custom fields, role based page layouts, custom Tabs, custom reports, report extractions to various formats, design of Visual Force Pages, Dashboards and various other components as per the client and application requirements.
• Strong working Knowledge in MVC Architecture.
• Customized existing Visualforce to align with Salesforce new Lightning UI experience.
• Worked on SAP CRM with good exposure to sales, service and marketing modules of CRM and have good understanding of CRM user interface architecture.
• Gathering requirements from functional consultants and developments based on client requirement.
• Done Performance testing and worked with performance optimization.

TECHNICAL SKILLS

SFDC Technology: Apex Classes, Salesforce, Lightning Framework, Lightning Components, Controllers and Extensions, Triggers, Visual Force Page, SOQL, SOSL, Zuora, CPQ, APTTUS.

SFDC Tools: Apex Data Loader, Connect Outlook, Force.com IDE (Eclipse), My Eclipse.

Languages: Apex, Java/J2EE, SQL, PL/SQL.

Web Technologies: HTML, JavaScript, AJAX, CSS, XML, WSDL, REST, SOAP, jQuery.

Databases: MS SQL Server, My SQL, Oracle 10g/9i, DB2, MSAccess.

Operating System: Windows, Unix, Linux

PROFESSIONAL EXPERIENCE

Confidential - Austin, TX

Lead Salesforce Developer

Responsibilities:

• Efficiently worked with Salesforce.com applications such as Sales and Service Cloud.
• Responsible for writing SOQL & SOSL queries with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Developed different Visual Force Pages to suit to the needs of the application using different Visualforce components.
• Build Lightening controllers with the AURA framework.
• Used Force.com Eclipse IDE plug-in to manage, author, debug and deploy Force.com applications in the Eclipse development environment.
• Used Apex Data Loader to migrate data such as accounts, campaigns from different legacy systems.
• Created Visual Force pages and components to render data from associated controllers and embedded JavaScript and DHTML as needed.
• Made enhancements to Apttus CPQ (Configure Price Quote) tool, shopping cart by adding new fields. Run batches in order provided to project changes by following the instructions provided to project changes by following the instructions provided by Apttus.
• Worked on Apttus CPQ configuration and integration.
• Implemented Standard and Custom Apex Controllers to handle business logic and used debug logs to trace the execution.
• Involved in business requirement gathering and in design and development of program plan within estimated time.
• Interacted with various business team members to gather and document the requirements, implemented those requirements on Salesforce.com platform and Force.com IDE Plug-in.
• Worked on various Salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Reports and Dashboards.
• Also embed Lightning Components in Visual force page by using new Lightning Out feature by event-driven programming.
• Used SOSL and SOQL in various functional needs of Visualforce controllers, Apex Programming, Force.com IDE.
• Responsible for End-To- End Salesforce to Salesforce data migration using AppExchange product Data Loader.

Environment: Saleforce.com platform, Lightning, Apex Language, Sales cloud, Service cloud, Visual Force Pages, Custom Component, Custom Controllers, Zuora, CPQ,APTTUS, Workflow & Approvals, Custom Objects, Custom Tabs, Page Layouts, Email Services, Security Controls, SOQL, SOSL HTML, Web Services, WSDL, Reports, Sandbox, Eclipse IDE Plug-in.

Confidential, Memphis, TN

Salesforce Developer/Admin

Responsibilities:

• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Used Force.comdevelopertoolkit including Apex Classes, Apex Triggers and Visualforce pages to develop custom business logic.
• Customized application to extendSalesforcefunctionality and wrote Apex Classes to provide functionality to the Visualforce pages.
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
• Created and used Email templates in HTML and Visualforce.
• Experience working in service cloud, supporting cases, developed workflows and triggers for automated case resolutions.
• Designed various WebPages in Visualforce for customers to select a variety of services offered by the org and integrate them with the pricing team.
• Worked on Salesforce to Quick book integration.
• Implemented Security Settings and configured profiles and permission sets.
• Worked closely with sales team and business analysts and performed detailed analysis of business and user requirements, designed the solution by customizing various standard objects ofSalesforce.com (SFDC).
• Designed, developed, test and deployed customSalesforceapplications software using APEX Classes, Controller Classes, Batch APEX and APEX Triggers for various functional needs in the application.
• Worked on Validation Rules, Workflows, and approval processes.
• Developed Test cases for Unit Testing of the Mappings, and also was involved in the Integration Testing.
• Created and used Email templates in HTML and Visualforce.
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.
• Integrated the Web Services for extracting the data from external systems to display in the pages ofSalesforce.com.
• Created search layouts to organize fields, custom links, related lists, and other components on record pages.
• Performed troubleshooting of various production issues.
• Resolving issues related to Governor Limits.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.

Environment: Saleforce.com platform, Salesforce Lightning, Apex Language, Visual force (Pages, Component and Controllers)Pages, Sales cloud, Service cloud,CPQ/APTTUS,Data Loader, S-Controls, HTML, Java Script, Apex Triggers, Web Services, SOAP,REST, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in.

Confidential, San Ramon, CA

Senior Salesforce Developer

Responsibilities:

• Configured and implemented Salesforce.com CRM to support unique customer-based solutions.
• Modified standard objects and create new objects and new object relationships.
• Designed, developed and deployed Apex classes, Controller classes and Apex Triggers, packages.
• For various functional needs in the application.
• Modified and enhanced standard Page layouts and create new Page layouts
• Created simple Workflows without Apex code and designed simple reports
• Created Users, Profiles, Roles and Sharing Rules for force.com applications
• Participated in the full life cycle implementation ofsalesforce.com from technical design, development, configuration, and administration of testing and deployment of high quality business solutions.
• Achieved import and export operations to load customer data and other master data adopting data loader.
• Generated several Reports and Report folders to support managers to better utilize Salesforce as a sales tool and organized various Reports for different user profiles based on the needs of the organization.
• Deliver continuing support in the areas of SFDC configuration, administration, reporting, data migration, solution design and project co-ordination.
• Examined distinct business reports and governed the team on deployment and customization of those reports in Salesforce.
• Worked on developing standard/custom controllers, controller extensions and Visual Force pages.
• Advanced the Apex Triggers to safeguard the correct data entries in to the system.
• Validated the data retrieved from the databases as expected and reported deviation using Quality Center.
• Extensively worked on SOQL queries to validate data populated in tables.
• Worked closely and effectively with other team members to resolve defects and functional issues.
• Designed and developed workflow rules and Approval process for the application by implementing custom formulas for various tasks and Email alerts as per the requirement.
• Developed several Custom Reports to better assist managers and also report folders to provide report accessibility to appropriate personnel.
• Designed various types Email templates for auto response to customers.
• Used the sandbox for unit testing and assisted Business Users in CRM Deployment validation testing.
• Worked with CRM Application Development Team to complete development, test support and deployment activities.

Environment: Force.com, Salesforce.com Unlimited Edition, Salesforce CRM, workflows, SOQL, Custom/Standard Objects, Custom Tabs, Page Layouts, HTML.

Confidential

Salesforce Developer

Responsibilities:

• Developed Visual Pages to include custom functionality and implemented Apex Classes to provide functionality to the visual pages.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules.
• Implemented Knowledge management to improve customer support and customer experience.
• Implemented click tools for data migration and to collect information in a number of ways including web pages, custom buttons or links within any Salesforce object.
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Implemented Salesforce Service cloud and Opportunity Management for business support and technical support for its channel customers.
• Involved in Design, development, planning, testing and integration of Salesforce Cloud services, and using
• CTI integration on salesforce.com data and accounts.
• Modifying SoftPhone layouts and assigning them to selected user profiles.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
• Created integration with Apttus CPQ and CLM applications and automating processes on salesforce1platform.
• Implemented Contract management using Apttus appExchange tool.
• Implemented Email-to-Case, Web-to-Case entry and manual case entry for entering customer's cases in Cases Tab.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.
• Installed and configured Market to AppExchange app to automate and measure demand generation campaigns that generate more high -quality Leads.

Environment: SFDC, Apex, Data Loader, Force.com, Import Wizard, Eclipse IDE, Controllers, Visual Force Pages, XML, Triggers, API.

Confidential

Java Developer

Responsibilities:

• Application development using J2EE Architecture.
• Development of Java business components using the Struts framework.
• Involved in writing SQL queries for the application in Oracle.
• Coordinating with QA for testing.
• Developed User Manual and Installation Manual.
• Track project delivery commitments and ensure the adherence to schedule.
• Establish and maintain project communications with onshore and offshore divisions.
• Business process review and modeling.
• Data modeling and ER diagrams.
• Develop Functional Requirements Specification (FRS).
• Business process review and modeling.
• Requirements gathering- Proto-typing, Walk-through to business groups and gap analysis.
• Use case, design - class, sequence diagrams. User Interface design.
• Data Modeling - logical and physical models.
• Mitigate technical risks and issues.
• Create POC for first time patterns and vendor integrations.
• Code review with the developers and delivery team.
• Co-Ordinate and manage Global Delivery teams Confidential offshore locations.
• Schedule and organize weekly or daily stand up meeting with the whole development teams both onshore and offshore.
• Create Unit Test Documents as part of code deliverables.

Environment: Java, J2EE, EJB, JSF, JMS, JPA, JAX-WS, JAX-RS, Web Service (SOAP, REST API), Spring, Hibernate, OWSM, SSO, ADF, WebCenter, Oracle SOA, Apex, UCM, WLST and Python, LDAP, NoSQL and Sql.