SUMMARY

• Certified Pega Business Architect and Certified System Architect with 17+ years of hands - on experience in analyzing, defining, and documenting business requirements using DCO for implementing innovative business solutions spanning diverse industries and world class brands
• Performed various progressive and challenging roles in Insurance, Brokerage, Health Care, Banking & Financial services, and Logistics domains & State Judiciary
• Strong experience in conducting DCO sessions with Business SME’s and provide consultative approach to productize the requirements
• Strong experience in Business Capability model (BCM) to identify capabilities for the key processes
• Hands on experience working with multiple Pega versions (5.x, 6.x, 7.1, 7.2, 7.3, 7.4, 8.1, 8.2,) and Pega frameworks like Pega Customer Service (Healthcare-CSHC, Insurance-CSI, Financial Services-CSFC), Pega Product Composer System (Pega PCS), Pega Life Science (Pega LS), Collections and Sales Automation
• Experience working in end-to-end Pega implementations using various methodologies Water Fall, Interactive and Agile (SCRUM) Method.
• Experience in development, maintenance and migration projects driving core team to deliver the best-engineered solution in agile methodology and best practices with alignment to business vision and helping customer to meet their business goal
• Experience in change management and release management process

Core Competencies

• Facilitate Accelerated Solution Design
• Facilitate cross functional process modelling sessions
• Business Capability Model (BCM)
• Decompose business strategies and initiatives into actionable roadmaps
• Pega DCO and best practices
• Productization techniques
• Analyze current state process and design Future State Process
• Analyze complex requirements and facilitate elaboration sessions
• Complex requirements analysis and prioritization
• Understand ROI and leverage technology to automate the right business processes.
• Analytical thinker to run through multiple and relevant scenarios.
• Project and client relationship management
• Contextualize business and technical architecture

TECHNICAL SKILLS

Hardware: Windows 95/98 /2000, Windows 7, Windows NT, XP, Windows 7.

Software Products: C, C++, matlab,Java,SQL, VB Scripting, Sharepoint

Database: DB2, My SQL

Tools: /Technologies: JIRA, SharePoint, ALM, Map Agile, eRoom, QTP, AR system, Test Director and MS Visio, Smart Test Manager, SOAP UI, Test Management Framework. Test Track Pro. Application Life Cycle Management Tool. Serena Business Management, Clarity, Clear Case and Clear Quest, Visual Studio Team Foundation Server, Pega Agile Workbench, Mural, Draw.io, FIOS

Methods: Water Fall, Agile Methodology, Agile Scrum, Scrum Butt, V-Model, Manual and Automation Test methods.

PROFESSIONAL EXPERIENCE

Confidential

Lead Business Architect/Consulting Lead

Environment: Sales Force, Pega, Mainframes, Visio, Mural

Responsibilities:

• Responsible for Scope Definition
• Conduct Focus Group and Stake holder Interviews
• Involve in identifying current state Persona’s and Journey Maps
• Identify Issue types and Issue sub types for deep dive analysis
• Analyze As Is process steps and process flows referring to lighthouse, SOP’s
• Analyze and consolidate current pain points and challenges
• Document current state of As-Is process steps, process maps and process flows
• Design Desired state and Future state process flows
• Perform skill gap analysis and document
• Identify Value streams from the current processes
• Identify capabilities from current state process flows
• Identify MVP requirements and capabilities
• Identify future state road map and requirements
• Involve in Tools selection assessment
• Prepare Business Requirements document
• Prepare Process catalogue to list all the current processes
• Prepare weekly status report

Confidential

Pega Lead Business Architect/Consulting Lead

Environment: Pega v8.4, MS Visio, MS Project, JIRA Confluence, SharePoint, Oracle DB

Responsibilities:

• Responsible for Scope Definition
• Requirement Elicitation and Conduct DCO/Elaboration sessions to document Business Requirements and obtain agreement from PDM team
• Identify process flows, activities and tasks from the Business processes.
• Responsible to identify the gaps in implementation and document the backlog to PDM to prioritize
• Document functionalities in Backlog for Product Owner prioritization
• Document Epics, Features and user stories and prepare for Sprint Planning
• Define Acceptance criteria for all scenarios for the functionalities
• Document UI Specification and Business rules
• Groom Stories as per the prioritized backlog and work with technical team to size the stories
• Conduct Tech walkthrough on the requirements clarification prior to sizing.
• Participate in all Sprint Ceremonies including Daily standups Sprint Planning, Grooming, Playback sessions.
• Identify integration touch points and dependencies and document to represent in the process flows
• Identify Template requirements for correspondence and document Template matrix, Template selection rules and user stories
• Perform Business user testing to test critical business scenarios
• Perform report validations for Daily, Weekly and Monthly batch jobs.

Confidential

Pega Lead Business Architect/Consulting Lead

Environment: Pega v8.2, CAPS, Promis Gavel, ACS, ATS, Expungements, Confidential Jacket

Responsibilities:

• Responsible for Scope Definition and Management of Requirements.
• Identify process flows, activities and tasks from the Business processes.
• Document functionalities for Product Owner prioritization
• Document Epics, Features and user stories for the respective releases
• Define Acceptance criteria for all scenarios for the functionalities
• Document UI Specification and Business rules
• Analyze Pega functionalities as per the new release notes and suggest solutions to implement in current application development
• Conduct DCO/Elaboration sessions to gather & document Business Requirements and obtain agreement from all key stakeholders
• Groom Stories as per the prioritized backlog and work with Technical team to size the stories
• Conduct Sprint Ceremonies including Sprint Planning, Grooming, Playback sessions, Retrospective meetings.
• Conduct weekly elaboration sessions and document actions items
• Responsible to understand the current As-Is process from Legacy application and design future state process and improvements
• Identify integration touch points and dependencies and document to represent in the process flows
• Work with standards team to prepare mockups and obtain agreement and sign off for Construction
• Identify the team capacity, assign and track user story development
• Prepare and Review documentation per Agile SDLC standards
• Facilitate design sessions for implementing key logics in Pega for Intake process, Supervisor Menu, Expungements, Sealing records
• Conduct Sprint Ceremonies that includes, Sprint planning, Grooming, Retrospectives for every Sprint
• Perform Business user testing to test critical business scenarios
• Perform report validations for Daily, Weekly and Monthly batch jobs.

Confidential

Pega Lead Business Architect/Consulting Lead

Environment: Pega v8.1, Relius ASC, Relius Plan Admin System, Ft. Williams, CTI, DocuSign

Responsibilities:

• Responsible for Scope Definition and Management of Requirements.
• Identify process flows, activities and tasks from the Business operations.
• Capability modelling of Level 1, Level 2 and Level 3 &4and document Business and Technical Architecture attributes
• Responsible to understand the current As-Is process from 24 Ascensus acquisitions
• Identify MVP from the list of capabilities to size the efforts for first release
• Develop road map for the MVP
• Identify integration touch points and dependencies and document to represent in the process flows
• Identify the required use cases for the MVP release
• Define property matrix for the MVP scope.
• Conduct DCO sessions to gather & document Business Requirements and obtain agreement from all key stakeholders
• Prepare Use cases, UI Specifications and Requirements mockups
• Prepare mockups with Business stakeholders and obtain agreement and sign off for Construction
• Identify the team capacity, assign and track user story development
• Prepare and Review documentation per Agile SDLC standards
• Prepare artefacts for Accelerated Solution Design workshop that includes, MVP prioritization, Data Sources, Technical Architecture current, interim and future states.
• Conduct elaboration sessions for key process flow Distribution and Loans for Defined Contribution and Defined Benefit Plans

Confidential

Pega Lead Business Architect/Consulting Lead

Environment: Pega v8.1, CSFS v8.1, SAFS v8.1, SHAW, Data Oceans

Responsibilities:

• Responsible for Scope Definition and Management of Requirements.
• Identify process flows, activities and tasks from the Business operations.
• Identify Level 1, Level 2 and Level 3 &4 capabilities and document Business Capability model along with the Business and Technical Architecture attributes
• Identify MVP from the list of capabilities to size the efforts for first release
• Identify integration touch points and dependencies and document to represent in the process flows
• Identify the required use cases for the MVP release
• Define property matrix for the MVP scope.
• Conduct DCO sessions to gather & document Business Requirements and obtain agreement from all key stakeholders
• Prepare mockups with Business stakeholders and obtain agreement and sign off for Construction
• Identify the team capacity, assign and track user story development
• Prepare and Review documentation per Agile SDLC standards; Participate
• Prepare artefacts for Accelerated Solution Design workshop that includes, MVP prioritization, Data Sources, Technical Architecture current, interim and future states.

Confidential

Pega Lead Business Architect/Consulting Lead

Environment: Pega7.2, Global Genius, Thunderhead, FileNet.

Responsibilities:

• Responsible for Scope Definition and Management of Requirements.
• Owns end to end implementation of New Business and Day 2 transactions for Crime product, Exporters Package and Global Ambassador package policies.
• Define program goals and objectives for Crime work stream in Confidential
• Work with product owner to define and manage ABM Product Backlog (definition and prioritization).
• Plan activities for Inception phase. Finalize Iteration/Sprint goals.
• Involve in ideation and user story grooming sessions for every sprint
• Organize and manage DCO sessions to gather & document Business Requirements and obtain agreement from all key stakeholders
• Prepare and review requirements and specifications, provide inputs, and determine complexity for each requirement and specifications
• Responsible for preparing mockups with Business stakeholders and obtain agreement and sign off for Construction
• Identify technical requirements and analyze integration dependencies
• Identify the interfaces involves and data flow in the current state of current Confidential
• Identify key business activities, triggers, tasks and outcome for future state of Confidential HPR
• Identify the team capacity, assign and track user story development
• Involve in design sessions and provide inputs.
• Review Data requirements. Participate in Data Design workshops. Finalize Input-Output Data Dictionary aka Property Matrix for Construction.
• Quality review of Test scenarios, Test Conditions, Expected Results and Test Scripts based on business requirements and functional design.
• Involve in Project Planning, Effort Estimation, Project Risk Management, Monitoring and control
• Prepare and Review documentation per Agile SDLC standards

Confidential

Pega Lead Business Architect

Environment: Pega

Responsibilities:

• Define program goals and objectives for Drive Away and Vehicle Transport as part of ASD
• Prepare and facilitate ASD workshop sessions to enable stakeholder alignment
• Participate in ASD workshop to identify long and short-term priorities
• Define work flows for Drive and Vehicle Transport Management
• Identify technical requirements and analyze integration dependencies
• Define process mapping, identify high level requirements, involve in conducting personas and identify personas in journey maps
• Analyze the current state of architecture and define Future state conceptual solution design and computing architecture
• Define future state of Technical solution approach and architecture
• Identify the interfaces involves and data flow in the current state of current TMS app
• Identify key business activities, triggers, tasks and outcome for future state as part of foundational work flow
• Identify and prioritize requirements to define road map and deliverables
• Finalize project road map for the platform in phased approach
• Involve in ideation and user story grooming sessions for every sprint
• Identify the team capacity, assign and track user story development
• Involve in design sessions and provide inputs.
• Coordinate and support development activities
• Code deployment to QA/Preprod for every sprint development
• Validate code in Preprod and identify the issue if any

Confidential

Pega Lead Business Architect

Environment: Pega, JURIS.

Responsibilities:

• Identify and prioritize requirements as per defined roadmap
• Conduct DCO/working sessions with Business teams and product owners
• Elaborate and identify the acceptance criteria for each of requirements to document as user stories in DCO
• Identify the critical paths and dependencies for each requirement/functionality to accommodate in roadmap
• Involved in identifying the critical requirements to enhance customer service experience for incoming calls
• Enable ANI identification to retrieve profiles and associated claims to the profile for CSR agent to identify the caller
• Identify the process flows, UI and properties for all intents.
• Elaborate requirements for Subrogation, Litigation Management, Indemnity Management and other activities to develop foundational work flow
• Elaborate and document requirements for Interaction driver with claims overview, ability to intake a incident, perform claim search
• Identify the data security and integrity requirements
• Identify SPI properties from the case to secure the data from transfer to/from other systems
• Prepare mockups for each of the screens and walkthrough with business to get business team benediction

Confidential

Pega Lead Business Architect

Environment: Pega

Responsibilities:

• Identify and gather requirements for AHCA (Agency of health care administration) to automate complaints process for presidential team
• Identify requirements for Member and provider complaints for Medicaid plans
• Identify process flows, UI and properties to enable intake of complaints on a single and unified platform
• Identify and elaborate key SLA’s for all the processes as this is key objective to avoid legal issues
• Identify and elaborate requirements for cost savings from reduced financial and legal exposures;
• Enable client to decrease in training time and establish data to support internal and external audit purposes
• Conduct DCO/working sessions and peer reviews with respective business teams to run the requirements details and clarify open questions.
• Identify and capture the acceptance criteria for each of requirements to document as user stories in PMF.
• Liaise with business and Tech teams to implementation Enterprise intake process on single platform
• Identify the critical paths and dependencies for NFR’s and track them.
• Involved in identifying the appropriate role access and privileges for each of the work stream.
• Identify the data security and integrity requirements.
• Identify SPI and PHI properties from the case to secure the data from transfer to/from other systems.
• Analyze the CAG framework and identity the delta to be implemented as per identified requirements.
• Prepare mockups for each of the reports and walkthrough with business to get business team benediction

Confidential

Pega Lead Business Architect

Environment: Pega

Responsibilities:

• Identify and gather requirements for External portals/ NFR’s/ Reports.
• Elaborate and identify the acceptance criteria for each of requirements to document as user stories in PMF.
• Liaise with business and Tech teams to implementation Portals/reports/NFR’s for PAP and PV work streams.
• Conduct DCO/working sessions and peer reviews with respective business teams to run the requirements details and clarify open questions.
• Identify the critical paths and dependencies for NFR’s and track them.
• Involved in identifying the appropriate role access and privileges for each of the work stream.
• Identify the data security and integrity requirements.
• Identify SPI and PHI properties from the case to secure the data from transfer to/from other systems.
• Analyze the business descriptions for each field in the cognos report templates and identify the properties and aggregation values from PAP and PV cases to map to the respective fields.
• Liaise with cognos team and business team to address the open questions on reporting fields to implement using Pega OOTB.
• Prepare mockups for each of the reports and walkthrough with business to get business team benediction
• Identify the process flow for client portals and HCP onboarding.
• Identify the profile maintenance process and access controls for each client and programs.
• Prepare the process for admin/prescribers onboarding.
• Track the PV user stories and segregate reports and KPI’s backlog.

Confidential

Lead Business Architect

Environment: Pega

Responsibilities:

• Identify and gather requirements for all releases.
• Provide estimation for each phase of releases and dependencies
• Document Feature, Functional and Client requirement specifications.
• Identify the acceptance criteria and prepare business use case.
• Run DCO session and conduct peer reviews with Service delivery team.
• Manage ITG team tasks and resource planning.
• Support QA and UAT team for execution and triaging.

Confidential

Lead Business Architect

Environment: Pega

Responsibilities:

• Understand the brokerage business that Confidential plays in current competitive market.
• Understand the current architecture design and implementation.
• Convert the functional details to technical understanding.
• Conducts the DCO sessions with the Business SME’s and gather the required inputs.
• Understand the business rules and validation rules involved.
• Analyze the current pain areas and help Confidential with the recommendations and observations.
• Understand various scenarios involved for each of the three products Casualty, Property and FINPRO.

Confidential

Pega Lead Business Architect/Technical Delivery Manager

Environment: Pega

Responsibilities:

• First Pega implementation in Care first with PCS of the shelf product developed by Pega.
• Responsible for defining Project scope, Cost estimation, Project planning and resource planning
• Coordination with Pega group for PCS product updates.
• Involved in identifying the requirements and prioritizing
• Identify the actors involved, Business rules, validation rules.
• Identify the ownership of development among Pega and Care First and coordinate with Pega Team for the required inputs.
• Conduct DCO sessions with business SME’s and input all the required information into DCO.
• Run application wizard to generate the document.
• Configuring Blue plans in Product composer system.
• Project Kick Off, Understand the business needs, Stake Holders identification and engagement
• Identify and manage project critical paths and dependencies.
• CR Estimation for each release for SSP resources.
• Managing cost, risks, tracking issues, ensuring quality and manage change request
• Responsible for preparing Solution Architecture Package and present to SRT team for approvals.

Confidential

Pega Lead Business Architect

Environment: Pega

Responsibilities:

• Responsible for RFP and SOW preparation, Project scope, Cost estimation, Project planning and resource planning
• Coordination with TEG group for solution estimates.
• Project Kick Off, Understand the business needs, Stake Holders identification and engagement
• Analyze the business requirements and prepare initial set of queries.
• Elaborate the requirements and conduct DCO session with Business SME’s
• Prepare Use cases and Functional requirements document.
• Identify local and global validation rules and involved business rules.
• Identify and manage project critical paths and dependencies.
• Following up with the clients to get the timely signoff of all deliverables.
• Managing Issue Logs and working with the team to bring it to closure.
• End-End Project Management for a project with 40+ key stake holders
• Participate in Strategic meetings, understand the road map for on boarding new client and provide inputs to the Sr. Leadership
• Execute the project as per the Project Management Plan and monitor for the variations and plan for the corrective and preventive actions
• Work with all impacted functional managers for resource assignments and effort estimates
• Support Test Manager in Managing the Test phase (System Integration Test and User Acceptance Test) and support in defect fixing and escalations
• Involved in Defect Triage meetings.
• Daily summary report preparation, Weekly Management Deck preparation, Project Metrics.

Confidential

Pega Lead Business Architect

Environment: Pega

Responsibilities:

• ProactivelyAnalyze, Design and Present key initiatives to provide Value-Adds to the Client
• Analyze the business requirements and prepare initial set of queries.
• Elaborate the requirements and conduct DCO session with Business SME’s
• Prepare Use cases and Functional requirements document Managing Issue Logs and working with the team to bring it to closure.
• Coordination with Pega team on the Core development.
• Execute the project as per the Project Management Plan and monitor for the variations and plan for the corrective and preventive actions
• Support Test Manager in Managing the Test phase (System Integration Test and User Acceptance Test) and support in defect fixing and escalations
• Involved in Defect Triage meetings.

Confidential

Pega Lead Business Architect

Environment: Pega

Responsibilities:

• Understanding the client requirements and Defining the scope of work and planning the resources and timelines
• FSD preparation for AIRO and Financials business.
• Analyze the business requirements and prepare initial set of queries.
• Elaborate the requirements and conduct DCO session with Business SME’s
• Prepare Use cases and Functional requirements document Managing Issue Logs and working with the team to bring it to closure.
• Involved in Defect analysis, design, development and unit testing for critical enhancements
• Managing cost, risks, tracking issues, ensuring quality and manage change request

Confidential

Pega Business Architect

Environment: Pega

Responsibilities:

• Understanding the client requirements and project functionalities.
• Project Kick Off, Understand the business needs, Stake Holders identification and engagement
• Involved in preparation of Project Plan & Requirements Traceability Matrix.
• Following up with the clients to get the timely signoff of all deliverables.
• Involved in designing the Defect Life Cycle flow for Comet Testing and documentation.
• Managing Issue Logs and working with the team to bring it to closure.

Confidential

Pega Business Architect

Environment: Pega

Responsibilities:

• Convert Business requirements into technical requirements
• Understanding the client requirements and project functionalities and preparation of project plan
• ProactivelyAnalyze, Design and Present key initiatives to provide Value-Adds to the Client, Documentation
• Root cause analysis for the re occurring issues
• Involved in Reviewing Test Cases/VB Scripts, Test Data for executing automation scripts for Regression.

Confidential

Business/Quality Analyst

Environment: .Net

Responsibilities:

• Analyze the functional requirements and identifying the test conditions and preparing test cases
• Conducted various types of testing like Functionality Testing, Data Integrity Testing, GUI Testing, Regression Testing, System Testing and Testing of Installation.
• Participated in the defect meetings and status review meetings.
• Producing testing summary reports at the end of each phase of a project

Confidential

Test Engineer

Environment: .Net

Responsibilities:

• Analyze business requirements, functional and system design specifications and prepared test cases.
• Worked with the cross functional teams to collect and understand system functionality to attained required level of testing quality.
• Performed Functional testing, Regression testing, Smoke testing, Sanitary testing, System testing, Load testing, Stress testing, Performance Testing, UAT and Maintenance testing.
• Reporting and tracking of the bugs using test director.