SUMMARY

• Business and technology leader with 14 years of hands - on experience in designing and architecting solutions for a wide range of business domains specializing in functions like Quote-to-Order, Order-to-Cash, Export Compliance, Salesforce, Guided Selling, Services, Contracts.
• Project Management - PMP, CSM & ITIL Certified. Experience in managing and coordinating global projects and global stake holders, end users, 3rd party vendors.
• Expertise in Agile/waterfall project methodology. Worked on Change management for sales Account manager in Cisco.
• Managed Cisco's Software/Cloud/SaaS related initiatives to help drive expansion of Cisco's Software related businesses.
• Leadership - Collaborate across different cross functional teams to develop solutions that benefit the business, customers and operations.
• Multitasking - As Project Lead worked on multiple parallel releases across different projects at Cisco in different roles & responsibilities.
• Strong people management skills: leadership, communication, and teamwork.
• Over 10 years of experience in Confidential s Inc, SME in Cisco applications like Cisco’s internal quoting applications (CCW, CSCC), SalesForce.Com, Oracle ERP (QTC, MFG), Export compliance and Services.
• Expertise in Program/Project Management, Business Requirement gathering, Process Analysis, System Analysis, Data Analysis.
• Expertise in Conducting/Coordinating Cross functional team and theatre engagement sessions for critical scope review & approval. Led BAT & UAT sessions and facilitated Go Live activities.
• Expertise in performing Gap analysis, Process Analysis and documenting Use Cases.
• Excellent analytical, problem solving, communication and interpersonal skills.
• Enthusiastic learner with focus in driving excellence.

TECHNICAL SKILLS

Project Management: (Agile, Waterfall) Rally, Microsoft Project, BI, Visio, ITIL process, ERMO process, DMAIC process

Enterprise Application: Sales Forces.Com, Oracle Application 11i, Trade Collaborator

Tools: Business Objects, Crystal Reports, $Universe, Quality Center( Test Cases) PVCS, Kintana, Propel, Share Point

Languages: PL/SQL, PERL, C++, Visual Basic, Java, UNIX Shell Scripts

OS: Linux Red Hat, Sun Solaris, Windows

RDBMS: Oracle, MS SQL Server

Misc. Software: Oracle Forms/Reports, SQL*Loader, XMLPublisher, Discoverer.

PROFESSIONAL EXPERIENCE

Confidential

Project Manager/Coordinator

Responsibilities:

• Led a global team of Software business analysts in Customer and Partner Experience organization, focused on streamlined, high-speed operations. Their charter was to deliver globally consistent, scalable, end-to-end business processes to improve efficiency and increase sales.
• Established ability to juggle varied strategic and tactical demands while keeping the teams on track to meet key milestones.
• Drove and coordinated an efficient plan for program releases, defining program milestones and communicating dependencies and risks associated with those projects and the program in general.
• Led daily scrum meetings of 10+ members for assigning tasks, taking status release wise, issue discussion with resolution.
• Tracked & managed impact assessment done by assigned BAs.
• Kept the CPE Executive Management team informed about Software Program/Project status and issues that may impact CPE and customers.

Confidential

Lead Business Analyst

Responsibilities:

• Lead SME providing guidance to Cisco’s cross functional teams (CCW, CSCC, PND) on behalf of Services business for executing various Next Generation projects.
• Understand the requirements, finding the right solution for it and explaining it to respective stockholders with Visio diagrams.
• Documenting Business requirement document, business process flow.
• Implementation details and use cases for BAT & UAT.
• Performing BAT testing and supporting UAT.

Confidential

Responsibilities:

• Engagement with theater stakeholders and cross-functional teams.
• Performing Gap analysis and documenting the business needs and requirements in Business Requirements Documents (BRD) to eliminate redundant and inefficient processes and practices.
• Managing, driving and collaborating with the different project teams for successful and seamless solution and implementation.
• Creating Visio flow diagram to represent and streamline business processes.
• Encouraging and helping the Change Management team in user training and process improvement to facilitate adoption of new systems and processes.
• Liaise extensively with IT and QA to translate BRD into functional specifications in agile environment.
• Generating Use Cases for BAT/UAT. Performing BAT testing.

Confidential

Change Management - Business Analyst Lead

Responsibilities:

• Performed business impact for holistic as-is and to-be alone with communication to Cisco Sales team working on Sales Force dot Com with the release of Multiple Quote Per Opportunity in SFDC. This involved task like - project plan development for change management, details user impact analysis, & communication to stakeholders and providing project status to the wider cross functional teams.

Confidential

Functional Analyst/Lead

Responsibilities:

• Driving, defining, analyzing functional requirements in support of business need.
• Engagement with theater stakeholders and cross-functional teams.
• Created Functional Requirements document.
• Generated of Use Cases & Process Flow Diagrams (using Visio).

Confidential

Responsibilities:

• Requirements documentation creation from business & cross functional team with use cases identification. Upgraded Export Compliance tool (Trade Collaborator) To Version 14.0.Upgraded Oracle Version to 10 G from 9i
• Integrated Trade Collaborator with ERP 11i at the time of order booking (QTC) & MFG at the time of order shipping (MFG).
• Implemented Trade Collaborator Business Object World for reporting needs.

Confidential

Responsibilities:

• Integrated Export Compliance tool (Vendor solution) - with oracle Applications 11.5.9.module: MFG, INV. ERP customer and product data migration
• Requirements documentation creation with use cases, 11i form and reports for third Party tools. Written multi-thread program in Perl & UNIX to found strong crypto product of CISCO, Developed control files for SQL*Loader in PL/SQL programs for loading data. Worked on Export data archival project.

Confidential, Plainsboro, NJ

Programmer Analyst

Responsibilities:

• Developed required custom PL/SQL Package, Procedures and Function.
• Developed Control file for SQL*Loader.

Environment: s: Oracle 11i Application, Oracle 9i database.

Confidential

Sr. Programmer Analyst

Responsibilities:

• Participated in Requirement analysis and prepare design documents.
• Prepared user manual for the system. Designed Forms, Reports in Forms 6i and
• Reports 6i of Registration Module- Form for Dealers to be register, issuing
• Registration Certificate (RC) Report, program to check the Validity of the Certificate, reports for Dealers to be Transfer from one charge to another charge.
• Performed Testing, end user training and deployment of the system.

Environment: Oracle 9i Application Server, Oracle 9i Database on Tru-64 UNIX Server, Form 6i, Report 6i.

Confidential

Software Consultant

Responsibilities:

• Responsible for Analysis, design and development for customization, new report development and data migration. Developed reports in Order Management, Receivables, Purchase Order, and Daily and Monthly Sales Order Report that has been booked, Shipped. Customized Order/Invoice detail report.

Environment: Oracle 11i Application, Oracle 8i database.

Confidential

Responsibilities:

• Developed user requirement document & provided End User training of Material management system, age analysis report of the total inventory.
• Developed PL/SQL required procedures and functions. Migration of Data from UNIX and COBOL to Empower through Oracle server Utility, Sql*Loader Performed Database Backup through Import and Export.