OBJECTIVE

• Opportunities that utilize my engineering and management experience to lead as a Program Manager in Cloud product development and infrastructure services.Program Management Skills

SUMMARY

• Strategic Program / Project managing large (150+), multi - functional projects. Strong, decisive leader with track record of designing and implementing integrated technology roadmaps to solve business problems and support growth initiatives on schedule and under budget.
• Ability to assimilate information to make sound business decisions, budget resources, prescribe technologies, evaluate return on investment, and present vision to executive management.
• Executive level interaction, communication and influencing
• Enterprise architecture and strategy for diverse emerging IT technologies and business functions
• Enterprise service & operations management architecture (ITSM/ ITIL)
• Strategy, Architecture and Roadmap and governance to Iteratively modernize (cloud enable) enterprise IT Shared services and automation - CI/CD.
• Application service management architecture - Billing, Operations, inventory, governance, etc.
• IT Acquisitions, divestitures, integrations - planning/ design/ execution
• Business analysis, change management, and governance.
• Capturing and formalizing customer requirements and communicating customer needs back to various functions within the company.

TECHNICAL SKILLS

Cloud Computing: IaaS, PaaS, SaaS, MPaaS, IIaS Cloud Architecture Design & Hosting (Public / Private / Hybrid) Cloud infrastructure (e g OpenShift, AWS, Microsoft Azure, Cloud Foundry)

Converged Infrastructures: Cisco HyperFlex UCS platform - traditional, converged, and hyperconverged systems with common policies and infrastructure management.

Big Data: (Apache Hadoop, Apache Cassandra), Middleware (Apache HTTP Server, Apache Tomcat, Eclipse Jetty), Cloud (Open- Stack, Cloud Foundry, Kubernetes), and Microservices (Docker)

IoT: Eclipse

Data Center Virtualization: VMware, Xen Hypervisor, Virtual Iron (Oracle)

Databases: Oracle (11i & R12), Microsoft SQL

Storage Technologies: SAN / NAS leveraging SAN storage to create a fault-tolerant iSCSI or Fibre Channel based cluster of virtual nodes.

Cloud Operations: monitoring, configuration and change management, monitoring, event and alert management, capacity management, compliance using Force.com migration tools.

PROFESSIONAL EXPERIENCE

Confidential, San Jose CA

Senior Enterprise Information Program Manager

Responsibilities:

• Managed and led the integration of emerging hybrid-cloud technologies into Cisco while developing unique eligibility criteria and training / enablement to better enable partners to adopt, implement, and support those technologies.
• Drove development of strategic partner enablement and training across installation, implementation, configuration, and troubleshooting for a key hybrid-cloud technology and acquisition.
• Led the design and development of a Partner Services Playbook to improve partner consumption and understanding of cloud / hybrid cloud strategy across 5 strategic technologies.
• Established foundational partner managed services engagement model to address growing customer and partner services requirements for hybrid-cloud strategy.
• Executed cloud consumption services - Metapod in cloud and option of on/off premise with "premier white glove" managed support services which was integral part of creating new ways to managed customers in cloud and allowing them to focus on their core businesses.
• Defined the service value proposition, messaging for managed services, readiness roadmap for training sales, created dashboard using BI / analytics, and worked with delivery team for resource allocation. Created a licensing framework which revamped Cisco's perpetual to subscription licenses model.
• Interacted with key internal partners and supported external partner strategy. I managed multiple project managers in cross functional teams, and executed project plans in Agile framework.
• Led cross-functional teams of 6 to 10 people across multiple layers of the organization in the integration of 5 strategic technology acquisitions into Cisco with an average time to integration of 3 months per acquisition.
• Analyzed the acquisition’s industry-specific market conditions, products, service strategies, and competitive landscape to develop the business plans, project plans, and integration strategies for product development.
• Successfully interacted with the acquisition’s executive teams to develop the appropriate service strategy and provide a smooth transition of the acquisition’s customer base into Cisco’s processes and support programs.
• Defined the entitlement strategy and roadmap for new Cisco business models including the Data Center Networks (Cloud Computing), Small Business Market Segment, and Video Distribution.
• Led assessment (Business Strategy, Business Case, Business & Localization needs) of various countries Russia/KSA, India & Italy, Brazil, Germany, Australia, and China which included getting these countries to execute commit. Accountable for managing scope, schedule, budget, interdependencies for enabling Brazil and Australia product and service selling company on Oracle R12 platform.
• Established Smart Services adoption in Partner Support Services, and SmartNet Total Care across premier partner network and direct customers in Asia Pacific, Japan and China (APJC), Americas, Europe, Middle East, Africa, and Russia (EMEAR) regions.

Confidential, Folsom, CA

Enterprise Architect

Responsibilities:

• Deployed new revenue healthcare cloud managed services across enterprise - infrastructure as services, IT platform services, and software as service for MSPs, ISVs, OEMs, ODMs and worked with matrix organizations for order management, billing process, tax implications, FDA regulations, web portal, pricing model, and created technical support services model.
• Contributed to Confidential IT support group to include support services, as well as the designed, developed and implemented cloud support services as short term tactics and long term plans.
• Created support services documents that included customer communication flow diagrams, technical support flow diagrams, escalation paths, knowledge base, frequently asked questions (FAQs) and developed plan to resolve gaps in knowledge base systems.
• Maintenance of support team and user materials included team handbook, operations manual, training documentation, web portal.
• Tracked issues status, resolution, identify trends for research; follow up of customer issues and escalations to Tier I, II and III.
• Manage communication with customers with escalation status and communicated service level agreements with customers and technical support staff.
• Created and managed reports, tracking for support system performance, root cause analysis and tracked tools, along with engineering release validation team.
• Implemented support systems, created processes and practices for contract and risk management to ensure the contract is deliverable to the customer while risk is managed or reduced.

Confidential, Sacramento, CA

Senior Manager Engineering

Responsibilities:

• Led Data Center Engineering team that managed applications, network provisioning, data center virtualization, data analytics, VMware, Oracle, Storage, data center architecture, and selection of cloud technology.
• Cloud Product Development and customer data migration from managed services and cloud offerings, this shift presented a significant opportunity for Confidential to established high margin, contractually monthly recurring revenue streams (MRC); also with the intent of merger / buy off, andled team which gave presentations to private equity players who were buying managed service providers.

Confidential, Reno, NV

Director of Information Technology Services

Responsibilities:

• Accountable for the reliability and scalability of Confidential managed hosting environment. Responsibilities included working closely with engineering, hosting groups, focal technical experts within the hosting operations group to support case escalation, infrastructure deployment, and installation.
• Developed and executed IT Master Plan with the Cardiac Safety Business leadership team and defined the information technology capabilities needed to support those plans and developed training programs to enhance operation skill-sets.
• Established and maintained internal and external contacts to position Business Technology Services to implement Sarbanes-Oxley legislation practices. Maintained currency with professional organizations and publications.
• Assess, design, procure, deploy, and support corporate wide IT infrastructure to support Fortune 100 client base worldwide. Services provided include hardware and application requirements including telecom, networking, email archiving, server monitoring, server management, VPN, firewalls, source control system, database monitoring, database management, and established IT best-practices for highly available security, storage, virtualization, disaster recovery, and daily backup systems.

Confidential, Rancho Cordova, CA

Senior Manager

Responsibilities:

• Led system engineering of high performance computing solutions (Itanium 64bit), fault tolerant solutions, disaster recovery solutions and storage systems. Responsibilities included solutions development, project management, system assurance, and fulfilling business needs of customers.
• Promoted and maintained standards for security-conscious awareness and behaviors. Maintained knowledge of security and audit policies (especially related to Sarbanes-Oxley legislation) and enforced those policies across the enterprise.
• Led proof of concepts for servers which can be configured with up to 32 of Intel's new 64-bit processors, with Windows Server™ 2003 Enterprise and Datacenter Edition, 64-bit configuration used for database consolidation, including a NEC IA64 servers and storage fiber channel RAID or SAN.

Confidential, Santa Clara, CA

Director of Professional Services - Cloud / Data Center

Responsibilities:

• Engaged with sales team and acted as consultative role; to design, plan, implement, and support Data Center / hosting custom managed and support services.
• Prepared technical proposals ($500k to $3 million) for Custom Managed Web Hosting was an automated provisioning and management service for bandwidth, connectivity, 24 x 7 monitoring and application management, database administration, storage, security, network caching, scalable clustering, fault tolerant, disaster recovery and performance testing required by mission-critical web operations.
• Coordinate Network Operations Center (NOC) support team schedules, assignments, projects; assessed technical skills.
• Created knowledge base in SAP, frequently asked questions (FAQs) and resolved changes in systems and processes.
• Maintenance of support team and user materials included team handbook, operations manual, training documentation, web portal; tracked issues status, resolution, identify trends for research, follow up of customer issues and escalations to levels II and III.
• Manage communication with customers with escalation status and communicated service level agreements with customers and technical support staff.
• Created and managed reports, tracking for system performance, root cause analysis and tracked tools, along with release validation planning group in engineering.

Confidential, CA

Engineering Project Manager

Responsibilities:

• Managed critical project of 5-year capital program aimed at moving real-time local control (IoT) to a real-time distributed control scheme EMS / SCADA for a major utility’s Hydro Power Stations and Nuclear Power Plant.
• Managed $30 million budget, approved schedule, developed integrated project plans, controlled project activities, implemented practices and procedures to standardize with industry.
• Achieved completion of a challenging SCADA / EMS with broadband wireless access network project of $20 million over three years for a Smart Utility / City in Saudi Arabia.
• Tracked project cost, schedule, and technical requirements. Performed project life cycle analysis for multiple utilities grid - generation, transmission, distribution projects (50-80) simultaneously from order to startup.
• Successfully positioned company as a leading SCADA / EMS provider ( Confidential &Gyr / Telegyr) in international markets including Norway, Netherlands, Belgium, France, Poland, Czech, Germany, Italy, Switzerland, Austria, Singapore, China, Korea, Brazil, Venezuela, Mexico, Saudi Arabia, Egypt, and Bulgaria.
• Managed critical project of 5-year capital program for Pacific Gas & Electric (PG&E) aimed at moving real-time local control to a real-time distributed control scheme using SCADA / RTUs for Hydro Power Stations & Nuclear Power Plant (Diablo Canyon).
• Created strategic alliance blanket contracts with major engineering firms. Initiative included term sheets, establishing rules of engagements, and partnership agreements. Contracts were designed to closely link the goals of the successful firm with those of major utility, for example target costing for individual projects and a mechanism to allocate cost savings and cost overruns between major utility and the strategic alliance.
• Co-authored white papers and research reports for R&D on High Availability (HA) design, automating industries’ semiconductor devices on electronic drives (4 series), power options in semiconductor fabrication process, testing & measuring - transients, DSP Analysis on harmonics waveforms on power system.