SUMMARY

• 9+ years of global experience in Siebel Analysis,Solutioning,Design and Development
• Performed various roles like onsite - offshore co-ordinator,business analyst,solution architect,developer,tester as per need and lifecycle of project.
• Worked Onsite for various countries like U.S., London(U.K.),Germany, India and Sweden for Requirement Capturing, Analysis, Solution Designing and Development of multiple Siebel projects
• Worked on SDLC,Waterfall and Agile Methodology as part of Project life cycle.
• Primary Skill: Siebel Integration, Secondary Skill: Siebel Configuration and OpenUI

TECHNICAL SKILLS

CRM Version: Siebel 7.7.2.8,Siebel 8.1,8.2,IP16

Area: Primary Skill - EAI, Secondary Skill- Config, Tertiary Skill - EIM

Siebel CRM Concepts Known: Integration Objects,MSMQ,IBM Websphere, JMS queue,Webservice, Datamaps, Scripting, Workflow policy and processes, Scripting, EBC, VBC,Symbolic URL, BO,BC,Applet,Table,EIM Interface table,DLL,Picklist,Join,Link,View,Screen,State Model,LOV,EAI Value Maps,Symbolic Strings,JQuery,CSS

LANGUAGE: SQL plus, Core Java 2, Unix Shell Script, PL/SQL,JavaScript,XML,XSLT

DATABASE(S): DB2, Oracle 10g, MS Access

Other Tools: Toad, DTT, Star Team, VRT, Borland Designer,SVN,Clarity,HPQC,Teamforge, Sharepoint,Altova MapForce & XMLSPY

PROFESSIONAL EXPERIENCE

Confidential

Business System Analyst

Responsibilities:

• Work in close proximity with clients and determine cost effective solutions to fit their need
• Participate not only in the scope and design of systems and system specifications but also with the testing, system validation, and implementation phases of a project as well
• Creating requirements, leading meetings, fostering client relationships, and project management
• Use a variety of technical and presentational tools to understand and design these solutions in outline before passing the project on to the technical/programming team
• Drive meetings with Business, Gather requirements, develop Functional Design Documents.
• Manage End to end life cycle of the project, work cross functionally between multiple user groups and IT groups
• Providing post-production support, production defects troubleshooting/fixes and rotational Production support role
• Working on the Home grown custom applications & Cloud applications
• Conducting SIT and UAT with broad audience
• Understanding Siebel Functional and Non-functional requirements and performing gap analysis

Confidential

Siebel Integrator and Lead

Responsibilities:

• Leading\Mentoring teammates along with doing practical hands-on by developing solutions.
• Responsible for successful delivery of assigned projects on time and high quality. Ensuring business needs are being met and support business objectives
• Providing post-production support, production defects troubleshooting/fixes and rotational Production support role
• Adhering to software methodology, developing technical artifacts for sound, high-quality deliverables: from sizing to implementation
• Preparing technical approach and high/low level design documents
• Understanding the Requirements & interacting with the High Level Solution Designers.
• Ensuring compliance with processes: release, team, development and defect management
• Troubleshooting the application development, Scripting, integrating, workflows
• Strong hands-on technical expertise in Integration using EAI web services, Siebel Out of the Box adapters, VBC, EBC and MSMQ,IBM & JMS queues
• Strong experience in Siebel configuration using Siebel Tools Configuration
• Helping client and management team by addressing issues and risks in project
• Performed various roles like onsite-offshore co-ordinator,business analyst,solution architect,developer,tester as per need and lifecycle of project.
• Worked on Siebel Open UI customizing presentation model and physical renderer.
• Understanding Siebel Functional and Non-functional requirements and performing gap analysis
• Estimating work effort and project needs, developing technical execution plan, tracking progress against milestones, and driving results in partnership with PM, and other team members

Confidential

Siebel Integrator and Lead

Responsibilities:

• Leading\Mentoring teammates along with doing practical hands-on by developing solutions.
• Preparing technical approach and design documents
• To create granular Implementation Approach (IA) to determine its Impact on Project
• Understanding the Requirements & interacting with the High Level Solution Designers.
• Troubleshooting the application development, Scripting and workflows and helping other team members
• Providing creative technical solutions while applying the Siebel best practices and working within coding standards
• Creating use cases & test cases as per the functionality
• Developing workflows and webservices to achieve multi-threading transactions.
• Lead code review sessions to validate adherence with development standards
• Conducting workshops on topics of Siebel Architecture and Data Model
• Unit-test solution and coordinate end-to-end testing with QA resources

Confidential

Responsibilities:

• Requirement Gathering from Client and performing gap analysis.
• EAI design, development and impact analysis
• Hands on in Siebel configuration using Siebel Tools Configuration, Workflows, Business Services, Web Services, eScript, XML, XSLT, Integration Objects
• Mentoring team members and providing technical solutions
• Worked on Siebel Open UI by customizing physical render and presentation model
• Used HTML 5, CSS, JQuery and JavaScript to develop Siebel Open UI UX enhancement
• Worked in areas of UI integration (embedding external application in Siebel, Exposing Siebel in External application) and Strong working knowledge of Open UI specific classes, PM, PR, Manifest File, Mapping files.
• Undergone training in areas of Siebel Open UI Architecture (Physical Model, Presentation Model, and Plugin Wrapper) and OOTB OUI file structures and limitations
• Support and resolve the System Integration Testing (SIT)/User Acceptance Testing (UAT) issues
• Responsible for reviewing and ensuring project deliverables with respect to quality and timelines

Confidential

Responsibilities:

• Working at Client Side for development of requirements
• Create and deliver technical documentation and provide proposed solution design
• To understand the existing code,test and fix if any defect during development and testing phase
• Understanding the Requirements & interacting with the High Level Solution Designers. Showing Demo of the CR built to the client.
• Creating use cases & test cases as per the functionality
• Troubleshoot issues and pursue expedient solutions
• Communication of inbound and outbound webservice via WSDL generation, symbolic url, workflow policy, Iframes, weblinks, IO, queue based interfaces are dealt upon during requirement gathering, development and testing phase.
• Got Several Appreciation mails from client for demonstrating strong technical skills

Confidential

Responsibilities:

• Worked as a Solution Architect for the new product of BMW during the requirement gathering stage and developer during development phase at onsite
• Worked as an Offshore Integration Lead for later phases
• To create granular Implementation Approach (IA) to determine its Impact on Project
• To understand the existing code and test after the upgrade and fix if any defect during development and testing phase
• Understanding the Requirements & interacting with the High Level Solution Designers.
• Creating use cases & test cases as per the functionality
• Worked with multiple object managers application: DEC (Swiss German), FRA (France ), ENG (UK English), ENU (American English), ESN (Spain), ITA (Italian), NLD(Netherland-Dutch), DEA (Austria) and NLB ( Belgium)
• Communication of inbound and outbound webservice via WSDL generation, symbolic url, workflow policy, Iframes, weblinks, IO, queue based interfaces were dealt upon during requirement gathering, development and testing phase.
• Got Several Appreciation mails from client for the analysis phase and rapid solutions provided and fixing the defects

Confidential

Responsibilities:

• Mentoring Team Members to improve the productivity.
• To create granular Implementation Approach (IA) to determine its Impact on Project
• Experience in designing and implementing configurable use cases to in corporate the new requirement in minimal efforts.
• Understanding the Requirements & interacting with the High Level Solution Designers.
• SOA - EAI connectivity via webservice.
• Communication of inbound and outbound webservice via WSDL generation and exchange with SOA.
• Developing Business Services, Integration Objects and Workflows

Confidential

Responsibilities:

• Mentoring Team Members to improve the productivity.
• To create granular Implementation Approach (IA) to determine its Impact on Project
• Experience in designing and implementing configurable use cases to in corporate the new requirement in minimal efforts.
• Understanding the Requirements & interacting with the High Level Solution Designers.
• Core Development using Agile Methodologies
• Technical mapping of the fields and data base expansion for the fields not available in ordinary Siebel. Worked with Siebel scripts (eScript) to extend the functionality for Business Processes including Batch Processes.
• Implemented Siebel Best Practices to enhance the performance of the application.
• Studied and analyzed various issues at Component level by getting into the logs.
• To create and execute exhaustive unit test cases.
• Worked on EAI,EIM,Configuration, Workflows, eScripting & XSLT
• To support all Production related issues, prioritize them and come up with effective and immediate resolution.
• Coordinating with various teams (Design Team: for understanding requirements, Repository management team: for builds into Test Environments (CIT), environment setup etc, CIT team: for tracking defects and issues if any, Delivery Team: for tracking deliveries into various release, Performance Team: to performance test release deliverables)
• CIT/NBT and IVVT Testing support
• Support to Performance Testing and fixing the issues.

Confidential

Responsibilities:

• Implemented the Optimized Framework by configuring Business Components, Virtual Business Component, Picklists, Applets, Views, Screens, Datamaps, and Workflows.
• Order fulfillment for downstream system (Flow) and ‘Keep Customer Informed’ Notifications to CP
• Identifying areas of Technical Enhancements and carrying out POC(Proof of Concept)
• Active Participation in Design Discussions and Implementation Approach
• Used eConfig APIs like RCOIS, SIS OM PMT Service etc for order creation.
• Delivery of EIM as and when critically required in Production
• Providing Sanity Support and involved in support of Deployment Activities
• Presenting the Implemented functionality to Business, Testers and Knowledge Transfer to Support Teams.
• Timely identification and communication of issues and handling issues proactively