SUMMARY

• Over 6+ years of experience as a Business Systems Analyst in Pharmaceutical & Healthcare Industry with proficiency in Business Requirement gathering, Business Process flow, Business Process Modeling, Business Process Reengineering, Automatic and manual testing, etc. with a keen awareness of developers and end - users needs and able to deal with user groups at all levels efficiently.
• Strong Knowledge of SDLC methodologies and project life cycle.
• Functioned as the primary liaison between the business line, operations, and the technical areas throughout the project cycle.
• Working experience withSQLqueries.
• Extensive experience in Pharmacy Benefits Management (PBM), Claims processing, health insurance products and health benefits
• Proficient in requirements collection, from clients and processing information to the project team.
• Excellent knowledge of standard industry methodologies like Software Development Life Cycle (SDLC), Iterative Software Development and Life Cycle Process as per Rational Unified Process (RUP).
• Experience in developing Business Requirement Document (BRD) and Functional Requirement Documents (FRD)
• Vast experience conducting and documenting the As-Is/To-Be processes and Business Process Reengineering (BPR) exercises according to RUP & Agile
• Expert in Use Cases, Sequence diagrams, Activity diagrams, Collaboration diagrams, Class diagrams development and UML modeling using modeling tools like Rational Rose and MS Visio.
• Experience in understanding business requirements and translating them to functional requirement specifications.
• Experience in conducting Joint Application Development (JAD) sessions with stakeholders and other project team members for requirements gathering, analysis and design.
• Experience in working with business users as well as senior management.
• Excellent Communication, Presentation and Interpersonal skills, Self-starter, Team player with Project Management and Leadership skills.
• Detail oriented, quick learner, good listener with strong problem solving skills.
• Excellent Analytical skills to understand the Business Process and Functionality. Developing Functional Specifications for business process refinement and automation, data modeling conducting feasibility studies.
• Experience in writing queries/scripts for data analysis and QA report testing.
• Proven ability to work under pressure, prioritize and meet deadlines. Open to dynamic work environment and ability to work collaboratively with business analysts, testers, developers and other team members in the overall enhancement of software product quality.
• Experience in reviewing Test plans, Test cases and Test case execution using Test Director.
• Experience in conducting GAP analysis, User Acceptance Testing (UAT), Cost benefit analysis and ROI analysis.
• Analytical and methodical approach to problem-solving, identifying root causes and taking corrective actions to meet long-term business and system requirements.

PROFESSIONAL EXPERIENCE

Confidential, FRANKLIN LAKES, NJ

BUSINESS SYSTEMS ANALYST

Responsibilities:

• Gathered Business Requirements, created Functional Requirements Document (FRD) and analyzed data/workflows, defined the scope, financial projections and cost/benefit analysis; progressed from Problem Statement to well-documented designs. Prepared user guidelines for easy access of the application.
• Utilized Agile software development methodology SCRUM as a lightweight process we used to manage and control software and product development
• Worked with PM in finalizing project plan document using MS Project Professional. Prepared BRD and SRS. Prepared detailed Use cases that represented the various factors involved and their relationship with the system.
• Designed and developed Use Cases, Activity Diagrams, Sequence Diagrams, OOD using UML and Business Process Modelling.
• Used MS Word & Visio to document data flow of the AS IS process and TO BE process.
• Conducted JAD sessions to get SME’s input on how to implement the application for Group Disability Claims.
• Gathered Business requirements for Integration points and mapped them with Functional requirements. Extensively used MS Excel during the course of the project.
• Worked as an Interface between the users and the different teams involved in the application development for better understanding of the business and IT processes.
• Developed SQL Queries to fetch complex data from different tables in remote databases using joins, database links and Bulk collects.
• Proficient with data validation and data profiling.
• Developingdatamapping anddatarequirements documents.
• Performed GAP analysis to identify the gap between the optimized allocation and integration of the inputs, and the current level of allocation.
• Created AS-IS and TO-BE business process flow diagrams, Integrate process flow diagrams to show end-to-end business model and business process mapping exercise including swim lanes.
• Performed Data Analysis and Data validation by writing basic queries against the database.
• Followed the UML based methods by using Visio to create Use Cases, Activity Diagrams, Sequence Diagrams, and Collaboration Diagrams.
• Identified Test Harnesses, which assisted QA effort in reducing the redundancy of Automation Scripts and made them more reusable.
• Extensive worked in Functionality testing, tracking the defects, preparing the defect reports using HP Quality Centre.
• Experience in the documentation of system and business requirements and specifications, design and development of use and test-case scenarios and root-cause analysis, GAP analysis, developing test plans, test scripts using SQL, conducting System Integration testing (SIT), user acceptance testing (UAT), training, and implementing new processes and technology.

Confidential, WOONSOCKET, RI

BUSINESS SYSTEMS ANALYST

Responsibilities:

• Conducted user interviews at both in-house and client locations, gathering and analysing requirements using Requisite Pro.
• Used Waterfall Methodology in the process of the project management based on SDLC.
• Designed and developed Use Cases, Activity Diagrams, Sequence Diagrams, using UML
• Gathered and documented Business Requirements (BRD), created Functional specifications and translated them into Software Requirement Specifications.
• Created Business Requirement Specifications and Functional Specifications Document (FSD) using MS Office Tools.
• Coordinated daily Meetings (Agile methodology), Project Planning, sprint planning, sprint review and sprint retrospective
• Helped manage Issue/risk analysis and mitigation plans and status reports
• Created acceptance criteria based on requirements, wireframes and design document
• Retrieved Data usingSQLqueries for QA testing and did Data Mapping & Data analysis.
• Responsible for identifying and documenting business rules and creating detailed Use Cases
• Participated in the process of internal and external auditing activities and developed timelines for project delivery, and managed projects and resources to successful completion
• Participated in creating logical and physical data models, their enhancement. Based on the data models, worked with business architect, to create the software solution models.
• Helped in creating of Data-Mapping best practices document including visual processes and trained team members on Data Mapping process and tools.
• Performed Gap analysis by identifying existing technologies, documenting the enhancements to meet the end state requirements.
• Identified the tests to be automated and converted to test scripts using HP Quality Centre for functional and regression testing.
• Worked with development and testing teams to accomplish timely release of objectives.
• Developed test cases and test scripts and assisted Quality Assurance activities, with system integration testing and user acceptance testing (UAT), developing and maintaining quality procedures and ensuring that appropriate documentation is in place

Confidential, MILWAUKEE, WI

BUSINESS SYSTEMS ANALYST

Responsibilities:

• Performed requirements gathering from the business users of the system while adhering to SDLC (Software Development Life Cycle) industry best practices
• Extensively used Agile Methodology in the process of the project management based on SDLC.
• Extensively gathered requirements from the applications users, the product managers, SMEs, banking specialists, and key personnel to understand the current functionality of the existing system
• Conducted Joint Application Development (JAD) sessions with stakeholders, sponsors and other system users to collect software requirement specifications (SRS)and used Requirement One tool to maintain the requirements
• Created User Stories for the Functional requirements and also developed Test cases using the same
• Articulated the business requirements to a structured BRDs and the created the FRDs using Requirement One tool on Waterfall software development methodology
• Responsible for identifying and documenting business rules and creating detailed Use Cases
• Performed in-depth GAP analysis and Risk Analysis in collaboration with different sponsors and business users to make sure that the system initiatives are met
• Assisted in modeling and documenting the end users AS-IS workflow and TO-BE business process for Business Credit project
• Worked on Web methods for web data integration and migration of applications
• Proposed possible automation areas and developed Dashboard for the best possible presentation and present it to the business user and implement once it’s been approved
• Created artifacts such as use case diagrams and activity diagrams using MS Visio. Written test cases in Quality center and facilitated UAT
• Participated in development of Training Materials for the new technology and organizing User Training
• Used Clear Quest as configuration management and change control tools
• Written test cases, test scripts and worked with testing team for the best possible User Acceptance Testing (UAT)

Confidential, CHICAGO, IL

BUSINESS ANALYST

Responsibilities:

• Responsible for gathering requirements from users, mainly Risk Professionals.
• Functioned as the primary liaison between the operations and the technical team and resolved process issues throughout the project cycle.
• Collaborated with the marketing team in identifying the needs of the customers.
• Facilitated numerous Joint Application Development (JAD) sessions utilized for the creation of design documents and system specifications for applications.
• Experience in Rational Requisite Pro, Rational Rose, and Rational Clear Quest, using Unified Modeling Language (UML) and Rational Unified Process (RUP).
• Used MS-Visio to document current work flows, manual processes and end-to-end processing of system interactions
• Developed and executed associated project plans and test scripts for User Acceptance Testing (UAT) and subsequent user training.
• Reviewed the UAT Results to identify defects and enhancement request from the Users.
• Involved in managing the project scope and designing use cases and project plans.
• Played a key role in the planning, testing, and implementation of system enhancements and conversions.
• Analyzed research on operational procedures and identified opportunities for improvement with an emphasis on automation and efficiency.