SUMMARY

• Business Intelligence/Data Visualization professional with over 8 years of Business Analysis, Data Warehousing, Business Intelligence, ERP applications in Financial Industry, Financial & Managerial Accounting, HR, E - commerce, CRM and SD.
• Certified SFDC Brown Belt WAVE Cloud Analytics professional with good experience with lenses, dashboards, data set development and worked on various POCs with clients in sales, marketing, finance and auto business industries.
• PEGA implementation for pharmaceutical industry from application, integration (DB and SFDC) and reporting perspective
• Expert client facing skills and adept in communicating and presenting complex technical concepts to non-technical audiences
• Expert on how to effectively utilize a combination of data and BI tools to deliver innovative and cost effective solutions to enable enterprise wide reporting solutions and help business with their data/reporting needs, business performance optimization
• Excellent ETL, reporting, data visualization skills and good experience with best practices around visualization and design using variety of tools Tableau, Wave Analytics, Birst, BO and Microstrategy
• Deep experience with DBs and the design/development of customized visualization solutions using best practices
• SQL query development and optimization techniques to reduce reports and dashboards execution time
• Analyzing data and identifying trends and relationships between different pieces of business data, drawing appropriate conclusions and translating analytical findings into risk management and company’s marketing strategies that drive value
• Good working knowledge on Big Data Analytics, Hadoop, HDFS/MapReduce, HIVE, PIGand Cloud Applications
• Excellent combination of IT and business expertise to grasp the systems and serve business users with the right information
• Worked on all phases of Software Development Life Cycle including Requirements Gathering, Design, Development, Testing, Deployment, Production Support, Documentation and Maintenance of Business Applications and also has experience with AGILE/SCRUM SDLC, scrum master, iterations, daily sprints, and standup backlog grooming
• Expert on several front end, backend DB BI tools and applications including MicroStrategy, SQL DB, PeopleSoft and SFDC
• Unit Testing, System Integration Testing, UAT, Performance Testing, End to End System Testing
• Partnering with PMs/technical managers to support successful implementations, new IT initiatives and getting things done
• Drive enhancements, develop reports to help users analyze information resulting in higher revenues & customer experience
• Extensive experience in global organizations to collaborate remotely and on-site/off-shore development model
• Self-motivated, professional team player with great communication, interpersonal, negotiation and customer service skills
• Exceptional problem solving and crisis handling abilities leading to number of turn-arounds, especially during “Go-Live” phase

TECHNICAL SKILLS

Reporting Tools: Tableau 10/9.2, SFDC Einstein (Wave) Analytics, Birst, Qlikview, SAP BO, MicroStrategy, Domo

Databases: SQL Server, MySQL, SAP BW/HANA, Teradata

Others: PEGA, SFDC, Jira, Marketo, Google Analytics, MS-Visio, MS Access, MS-Project, MS-Office Suite, Quality Center

PROFESSIONAL EXPERIENCE

Senior Business Intelligence/Data Visualization

Confidential, CA

Responsibilities:

• Grounded in IT Applications Enterprise Data Warehouse (EDW), was responsible for the delivery of operational and analytical reporting using salesforce analytics/Tableau/Business Objects, enabling KPIs to Sales and renewals Operations.
• Stepping into a backup role, quickly understood big picture and sales and renewals business processes, and delivered immediate tasks, while working on upcoming program and enhancements requirements keeping overall business goals on track.
• Worked on Customer Success Group’s Digital Transformation Project-‘Navigator-360’, specifically on sales/renewals/attrition life cycle, performed analysis, identified user challenges, developed automated reporting structure improving sales productivity
• Worked with Digital Transformation Team (DTT), supported users with Business Intelligence, Analytics, Data Architecture, Data Visualization and Data Warehousing.
• Worked as a subject matter experts (SME's) on capturing business requirements, data analysis, developing functional specification documentation, providing support to the technical development team, managing the testing process, production deployment and post production support in the EDW Business Intelligence environment.
• Elicited requirements using interviews, group facilitation, prototyping, data analysis, business process descriptions, use cases, scenarios, business analysis, and workflow analysis.
• Analyzed finance and executive analytics dashboard identified key metrics, logic to develop consolidated attrition data set to support across the board business teams and avoiding duplication.
• Determined critical paths by working with Finance, Sales, Renewal ops cross functional teams to visualize complex implementation plans with multiple stakeholders and cross-domain dependencies
• Worked on Wave Analytics ‘classic to flex’ migration, end to end BI Validations/retesting, business logic, overall UI functionality and taking up product issues with product team, while keeping business team updated on the expectations
• Worked closely with sales and renewals functional groups on projects involving data discovery, assessing data samples, massaging and preparing data for hypothesis testing and machine learning algorithms.
• Defined standards and procedures for best practices for visual intelligence design & development utilizing past Tableau and BO experience into Wave Analytics platform.
• Evangelized data visualization throughout the organization by designing, developing & maintaining display of critical data sets
• Collaborated closely with PO/scrum master, working with IT, architects, offshore, and delivered quality BI product to business
• Worked on RM Attrition Dashboard, identifying KPIs working with Renewal Operations, supporting Renewal Managers Manager (RMM) and Renewal Manager (RM). Some of the Renewal metrics included Closed Attrition, Attrition Forecast, Attrition Rate, Prior ACV, Pipeline and Forecast, Renewal Rate, Contract Term Length, Attrition in the pipeline against my team, biggest Accounts with Forecasted Attrition, Off Cycle and On Cycle Attrition and top attrition reasons.

Senior Business Intelligence/Data Visualization

Confidential, CA

Responsibilities:

• Developed CMO dashboard working with Marketing users to understand key metrics pipeline %, lead to bookings conversions, social/website metrics/SFDC events and automating data sources from adobe, google analytics and on premise
• Developed Salesops KPI and QBR reports/dashboards using Domo and Tableau, while evaluating both the tools as a use case.
• Lead BI Reporting solutions to identify the challenges, future data and reporting aspirations and worked towards closing gaps
• Deep assessment of business process, data management, reporting and developed a long term Confidential BI analytics frame work
• Developed business process design document, data and architecture framework and reporting tool recommendations
• Worked with Salesops users to understand data preparation/data quality challenges and designed a AWS quick solution
• Worked with Confidential team to immediately address top reporting needs in SalesOps for quick wins where feasible
• Demonstrated value with existing Confidential data/tools with optimal solutions, while recommending new processes and tools

Senior Business Intelligence/Data Visualization Analyst

Confidential, CA

Responsibilities:

• Lead commercial operations on new drug CLN-2/Brineura launch preparation with users on clinical trials data to launch
• Worked on new drug DMD launch readiness from data/reporting side, leading integration efforts to get required data into DB.
• Developed sales executive dashboards and reports using Tableau 9.2 & helped team set up center of excellence (COE).
• Worked as Tableau Admin, have set up QA server, evangelized server use instead of PDFs/excel for secure and reliable data
• Implemented Tableau upgrades across commercial enterprise, setting up secure access levels, embedding and doctor sessions
• Lead CCO executive team data visualization POC working with vendors on SFDC Wave Analytics and Tableau
• Supported LATAM/EUMEA/APAC teams on BI reporting needs, working with architect on data structures/transformations
• Worked on new patient case management PEGA implementation, to replace existing vendor based “Reisource” application
• Understanding commercial needs, worked on data migration/data feeds work streams to support enterprise wide reporting.
• Under commercial operations analytics group, lead PEGA to Confidential, SQL server integration & reporting work streams.
• Worked with PEGA implementation partner on mapping from PEGA front end interface to downstream flow into SQL/SFDC
• Worked with business, understanding reporting needs and developed each field mapping from PEGA screen to SQL server
• Supported PEGA manager with code testing of work completed by PEGA partner/offshore team, identifying issues and fixing
• Worked with forecasting team on replacing Hyperion to an excel based forecasting models platform and Tableau reporting
• Lead Tableau 10.0 Beta evaluation & worked with Tableau development team on feedback received from the end users
• Worked on data quality project, developing data audit platform, metrics & Tableau data audit reporting to senior management
• Helped test SFDC development validation rules, customized orgs, tabs, record types and resolving issues working with architect

Senior Business Intelligence/Data Visualization

Confidential, CA

Responsibilities:

• Worked on internal Wave Cloud Analytics project implementation, collaborating with various teams including Marketing and Finance gathered requirements and designed overall architecture and implementation strategy.
• Certified SFDC Brown Belt WAVE Cloud Analytics professional with good experience with lenses, dashboards, data set development using SAQL, JSON and designed intuitive dashboards to bring in more sales and revenues.
• Working on various POCs/roadshows/events with external clients in sales, marketing and auto business units, bringing out the differences with current BI and Wave analytics.
• Lead external client POC and presented on Tableau/Birst interface with their existing complex data sources and SSO strategy

Senior Business Intelligence/Data Visualization

Confidential, CA

Responsibilities:

• Working with product portfolio/pricing/marketing/sales ops/CX teams on business needs and providing reporting solutions
• Tableau 9.0 implementation strategy development for enterprise release, currently working on beta version & sharing feedback
• Tableau 8.0 to 8.2 migration working on all aspects of migration, working with user for seamless transformation and UATs
• Partnered with managers and directors across Marketing, Sales Ops, R & D, Cloud to provide optimal data/reporting solutions
• Working with implementation partners on Birst POC evaluating DB/Reporting aspects of solutions per the business challenges.
• Designed executive dashboards including NPS, attrition rate, product portfolio strategy, pricing and customer experience
• Educate new users and drive Tableau adoption across Genesys through one-one sessions, doctor sessions, internal training.
• Extremely accessible to business and IT teams on existing and new issues & imparted knowledge to Business/BI team members
• Evaluated various BI tools for marketing & sales ops teams considering individual business needs and tool performance.
• Day to day support including business user support, data load failures, debugging, testing and validations
• Primary point of contact for customer issues, de-bugging, tickets resolutions working with engineering and offshore teams

Business Intelligence/Data Visualization

Confidential, CA

Responsibilities:

• Worked on new Tableau implementation project with HCM business users and migration from old reporting tools to Tableau
• Worked on Tableau architectures, design, development, project plans, ETL, integration using Informatica, Talend and build executive dashboards, reports, using Tableau 8.0/8.2 and trained users on published extracts & on using Tableau server/mobile
• Lead customer facing ecommerce sales and marketing initiative from business requirements phase through, vendor selection/integration, product evaluations, integration and HR applications to deployment for US and Canadian markets
• Interviewed business users/SMEs, GAP analysis, prepared data-flow, presentation decks and process-flow diagrams
• Worked closely with UAT team, business coordinators, and end users to support UAT and obtaining the UAT sign off
• Identified new business opportunities, advocated on behalf of business to take complete advantage of rich BI functionalities
• Coordinated with the offshore Development and Testing team to ensure on time delivery with highest quality work
• Validated technical designs, development and any other changes created by IT developers against functional specifications
• Worked on a reconciliation proposal, developed OLAP component & evaluated front-end layers with backend DB
• Reviewed test scripts, analyzed bugs, interacted with team members in fixing errors and User Acceptance Testing (UAT)
• Performed data mapping for the input-output fields for various sources Legacy and SAP from the requirements gathered.

Business Intelligence/Data Visualization

Confidential, NC

Responsibilities:

• Worked closely with IT/business to reduced multiple tech/non-tech barriers to scale data metrics and drive business forward
• Helped business community in developing BI artifacts and provided end-user training to help users with BI reporting tools
• Helped Business teams on pricing decisions by performed quantitative analysis of sales trends after conducting C & B analysis
• Analyzed large customer datasets, identified key marketing points and recommended strategic ideas for higher revenues
• Scrutinized and tracked customer data to identify customer behavior trends and unmet needs
• Strategically managed workshops, prepared test scripts, plans, validated results in compliance with the business requirements
• Collaborated with QA team to design test plan & cases for User Acceptance Testing (UAT) adhering to PMO standards
• Worked with other developers, DBAs, and support personnel in elevating and automating successful code to production

Business Intelligence/Data Visualization

Confidential, CA

Responsibilities:

• Lead work with multiple upstream and downstream business and IT teams that provide and use the Financial Forecast data
• Supported business stake holders in order to report these numbers to the SEC (Security Exchange Commission)
• Status reporting to ensure all the business stakeholders are kept updated of the project progress
• Developed product plan, ensured adherence to schedules to deliver the quarterly financial planning and forecasting on time
• Reviewed test plans, coordinated test case execution, ensured code deployment to testing and monitored UAT
• Planned/executed the support framework, monitor production deployment & ensuring issues are recorded/tracked to closure
• Analyzed IT team solutions considering pros and cons while keeping a keen sense of customer focus and marketing prospective

BI Analyst

Confidential, Texas

Responsibilities:

• Conducted the JAD session to bring all the team members on the same wavelengths and had sign offs from the business
• Bridged the gap between the old and future process by embedding unique feature such as dash boarding based on user security
• Developed and delivered dashboards and HR reports and facilitated project activities and processes

Business Systems Analyst and Process Trainer

Confidential

Responsibilities:

• Engaged product owners and other ITS resources to respond to requests for new applications and/or enhancements
• Lead the creation and delivery of interactive training via classroom, web based distance learning, and conference calls