SUMMARY:

• Over 12 years of IT Experience including 3 years of project Management experience.
• Experience in Telecom consulting, requirements gathering, Business analysis, project planning, testing, defect management and Post Implementation onsite - support for telecom operators.
• Experience in root cause analysis, gap analysis, troubleshooting, problem resolution.
• Experienced in gathering Business requirements, analysis and preparing Project Deliverables like Business Requirement Document, Use Case Documentation, and Functional Specification Document.
• Part of technical leadership team managing the overall end to end implementation of OSS/BSS from system integration to COTS product deployment & to liaise between the customer, development team and system integrator regarding software functionality throughout SDLC.
• Experience in handling CRM, Billing, Rating, Account Receivables, Collection, POS, SRM applications of billing system and Test Data Management.
• Experience in OSS / BSS Solution Design, Network and Service Provisioning, Service Assurance, Integrations, Testing & Delivery.
• Extensive experience with software testing that includes Impact assessment, Requirement analysis, test scenarios and test case design, system testing, system integration testing, production verification testing, Test summary reports, defect management.

TECHNICAL SKILLS:

Tools: - CA Agile (Rally), Camunda, Selenium, HPALM, BI/BO, STORM, Load Runner, SOAPUI.

Protocols: - GSM, WiMAX, SS7, ATM, TCP/IP.

Software Programming: - C, C++, Java, UNIX, Shell, Perl and Python, SQL.

Operating System: - Windows, UNIX/Linux, HPUX.

PROFESSIONAL EXPERIENCE:

Confidential

BA Lead

Responsibilities:

• Business Requirement gathering and analysis on the requirements for E2E order journey.
• High level designing of business requirements for OSS and BSS integrations.
• Responsible for the E2E delivery of business requirements & program management of same.
• Worked closely with the Program Head to keep track of the status of project milestones and resource planning.
• Requirement Analysis, maintaining Requirements Trace matrix and Preparation of Test scenarios, Define Acceptance criteria and create Business process flow using BPMN2.0.
• Test case creation and execution during UAT against business requirement specifications.
• Involvement in Demos, UAT & production roll out.
• Defect Management and tracking using Rally.
• Total task management for the Project and tracking activities to completion and managing Issues and Risk that occur during the Pre and Post deployment.

Confidential

Business Analyst

Responsibilities:

• Worked with the line of business to elicit, analyze and Generate high level solution design with an agreement from platform designers, Portfolio architects & OSS/BSS System designers
• Organize calls with internal component teams, process design & e2e testing team (CFT sessions/calls) to make them understand customer’s requirement & high level design.
• Analyze gathered requirements data, verify requirements and create business requirement specifications.
• Created process flow / use case diagrams and Filter out configuration only requirements and development needed requirements.
• Conducted JAD and brain storming sessions with the business users and stakeholders.
• High level OSS/BSS solution design mainly around the service delivery for various Convergent Services.
• Responsible for the E2E delivery of business requirements & program management of same.
• Work with Development and QA teams to transition business requirements into QA test and assist in UAT.
• Managed enhancements and defects promptly to assist the operations in resolving issues.
• Analyzing slippages and address issues though Root Cause Analysis & Gap analysis.
• Support and Guide e2e test team, Delivery, CIT, Various Technical Support Teams, Deployment Team and LIVE Users in case of issues during Testing, deployment or on Live.

Confidential

Business Analyst

Responsibilities:

• Business Requirement gathering and analysis from client teams on the requirements for service provisioning and Service assurance domain.
• High level designing of business requirements for OSS and BSS integrations.
• Responsible for the E2E delivery of business requirements & program management of same.
• Worked closely with the Project Manager to keep track of the status of project milestones and resource planning.
• Requirement Analysis, maintaining Requirements Trace matrix and Preparation of Test scenarios, Test Cases and Test Data Management (TDM).
• Test case creation and execution during UAT against business requirement specifications.
• Involvement in Demos, UAT & production roll out.
• Defect Management and tracking using Quality Center.
• Total Test management for the Project and tracking activities to completion and managing Issues and Risk that occur during the Pre and Post Upgrade testing

Confidential

Business Analyst

Responsibilities:

• High level designing of business requirements for OSS & BSS integrations.
• NuNCAS product expert and Test Lead for BT20CN and 21CN project - WBC, WBCF & migration product cycles in L2C/T2R center.
• Played the role of an Onsite Coordinator andQALead- working in the onshore and offshore model handling a team of 12 offshoreQAresources
• Liaison between Testing team and Development teams for Defect resolution.
• Requirement Analysis, maintaining Requirements Trace matrix, Preparation of Test scenario /Test Cases and Test Data Management (TDM).
• Preparation of Test scenario /Test Cases in Quality Center for System, Regression and Performance testing and maintaining the test cases in Quality Center.
• Lead the technical team responsible for supporting E2E test and design activities.
• Deployment of application on CIT and IVVT servers.
• Co-ordination with other components (Northbound & Southbound) for interface designing and fault clearance cases.

Confidential

Developer

Responsibilities:

• Requirement & Design: Gather requirements from client on Wi - Fi Toolkit features to be implemented.
• Implementation of code for Wi-Fi Toolkit in C and C++ on UNIX.
• Involved in testing of the Wi-Fi functionality on Nokia N800 device.

Confidential

Developer/Tester

Responsibilities:

• Requirement & Design: Study of client requirement in the initial development phase and design High and low level Design Document from that Requirement.
• Development
• Implementation of code for EAP Module.

Confidential

Developer/Tester

Responsibilities:

• Requirement & Design: Created Requirement and Design Document for the product.
• Development
• Implementation of code for encoding and decoding of messages from EAST to RCA and vice versa.
• Created libraries and test cases in EAST tool for send/receive message functionality

Confidential

Developer/Tester

Responsibilities:

• Created Requirement and Design Document for the product.Development
• Decoding of packets for GRC file format. GRC file format is used by Nethawk 3G and SS7/ATM analyzer tool to dump the traffic from network.

Confidential

Developer/Tester

Responsibilities:

• Requirement & Design: Created Requirement and Design Document for the product.
• Implementation of code for Restart feature for both NMS Voice Server AND Dialogic ISDN Server
• Testing of Restart feature for both NMS Voice Server AND Dialogic ISDN Server