SUMMARY

• SalesForce.com Certified Developer - 1 with Overall 8 Years of IT experience that includes 5+ years of experience in Sales force development
• Involved in various stages of Software Development Life Cycle (SDLC) including analysis, requirement gathering, feasibility, engineering, development, enhancement, testing and deployment
• Web-based and portals based object oriented enterprise applications - Specifically Salesforce applications.
• Experience in administration, configuration, Implementation, and Support of Salesforce CRM, based on Apex Language and leveraging Force.com Platform.
• Experience working with Force.com IDE &Eclipse IDE in design and development of Custom Application for Complex Business Processes in both Sales and Service Cloud Modules.
• Proficiency in administrative tasks like Creating Roles, Profiles, Users, Email Services, Page Layouts, Workflow Alerts, Actions, Reports and Approval Processes.
• Experience on working with custom objects, custom fields, Pick-list, page layouts, Workflow Alerts and Actions, Approval Process, Validation Rules, Custom Tabs.
• Developed Visual force pages and Custom Objects using Apex Programming on Force.com Platform and good knowledge on Apex development in creating Objects, Triggers, Apex Classes, S-controls, Standard Controllers, Custom Controllers and Controller Extensions.
• Expertise in maintaining the Functional areas of Forecasting, Accounts, Contacts, Leads, Campaigns, Opportunities, Quotes, Activities.
• Hands on Experience with Salesforce Lightning Builder, Salesforce Lightning Component
• Good experience on visual force UI usinglightningcomponents.
• Understanding and writing user stories for the implementation of Visual force.
• Developed and configured various Dashboards, Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Extensive experience in creating lookup relationships and master-detail relationships on the objects and creation of junction objects to establish connectivity among other objects.
• Good Administration experience on CRM Application Data Exports & Imports, Application Support, Security Administration, Maintenance, and User & Security Management.
• Skilled in Sales cloud, Service cloud, Chatter and App Exchange applications.
• Good Experience in data migration and integration using Data Loader, Import Wizard etc.
• Experience in creating Process builder processes and visual flows in Salesforce.
• Experience working with sandbox and production environments and experience in managing Full Sandboxes and Developer Sandboxes..
• Extensive experience of automating complex business processes using workflows, approval process, dynamic approval process, sharing rules and validation rules.
• Experience in web technologies like HTML, CSS, JavaScript,
• Experience in Application Interface like SOAP, REST and BULK API.
• Excellent team player, self-motivated, quick learner with good communication skills and trouble-shooting capabilities.

TECHNICAL SKILLS

Salesforce Technologies: SalesForce.com,Force.com,ApexLanguage,ApexClasses/Controllers, Apex Triggers, SOQL, SOSL, Visual Force Pages/ Components, Apex Web Services, Work Flow and Approvals, Dashboard, Analytic Snapshots.

Force.com Tools: Force.com IDE (Eclipse), Force.com API tools (Data Loader), Force.com Explorer, Force.com Platform (Sandbox and Production). AppExchange, Jira, Sandbox environment, Lightning components

ETL Tools: Data Loader, Salesforce-to-Salesforce, Apex Explorer, Informatica.

Languages: JAVA, Apex, C/C++, AJAX.

Database: SQL Server 2008/2012, Oracle9i/10g/11g.

IDE: Eclipse, My Eclipse and Force.com Eclipse IDE plug-in.

Web Technologies: HTML, CSS, Java Script, XML

Tools: MS Office, Adobe Photoshop, Ms Excel, Eclipse IDE.

PROFESSIONAL EXPERIENCE

Confidential, Dover, NH

Sr.Salesforce Developer

Responsibilities:

• Interacted with various business team members to gather the requirements and documented the requirements
• Developed various Custom Objects, Tabs, Entity-Relationship data model, validation Rules on the objects and tabs, Components and Visual Force Pages.
• Resolution of production support issues raised in Salesforce.
• Creating and working on change requests for customizing changes and program fixes
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application considering governor limits.
• Handling all the level 2 support issues pertaining to development.
• Involved in Planning, Design, development, testing and integration of Salesforce Cloud services, and using CTI integration on salesforce.com data and accounts.
• Worked with various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Reports, and Dashboards.
• Involved in distribution of tickets among teams and within the team.
• Used Force.com IDE Plug-in for Development and deployment changes/application on production.
• Developed the custom logic to invoke the REST API to encrypt and decrypt the barcodes based on the customer email. The decrypted barcodes are scanned and the physical address is retrieved.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, field updates to implement business logic.
• Migrated meta data among varioussalesforceenvironments and other tools such as Snapshot, Data expert, etc. using Change sets.
• Coordinate with the administrator and business analysts for the issues requiring business analyst help.
• Worked on Wave analytics, a cloud based platform for collecting data from multiple sources, create interactive views of that data, and share views in dashboards
• Developed batch classes and web service callout methods for various functional needs.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Interacting with client/end users for resolution of tickets.
• Created test scenarios on Sandbox environment, created packages and moved it between Sandboxes and Production environments to place final implementations.

Environment: Saleforce.com platform, Apex, VisualForce, Workflow & Approvals, Reports, AppExchange, Custom Objects, Custom Tabs, Windows XP, Sales cloud & Service cloud, Integration, Web Services

Confidential, Atlanta, GA

Sr.Salesforce Consultant

Responsibilities:

• Used field level security along with page layout to manage the visibility and accessibility of fields for different profiles.
• Developed Visualforce Pages to include extra functionality and wrote Apex Classes to provide functionality to the visual pages.
• Wrote triggers to process incoming service e-mail requests from customers to automatically create new case records.
• Experience in working with Collections like List, Set and Map.
• Integrated the Web Services for extracting the data from external systems to display in the pages of Salesforce.com.
• Worked on AppExchange Applications for integrating with third party applications.
• Implemented Web to Case, Email to Case functionalities to provide a better customer support to the customers.
• Developed User Interface using the CSS, HTML tags, Visual Force Components and used JavaScript for front-end validation.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Developed Assignment rules, Escalation rules to enable proper routing of cases to the case team members.
• Designed various types Email templates for auto response to customers.
• Developed several custom reports to better assist managers and also report folders to provide report accessibility to appropriate personnel.

Environment: Salesforce.com platform, Data Loader, Apex Classes, Controllers, Triggers, Visualforce, SOQL, SOSL, Workflow & Approvals, Java Ant, Custom Reports, Dashboards.

Confidential, Peoria, IL

Salesforce Developer

Responsibilities:

• Worked closely with business partners to realize the full capabilities of Salesforce.com CRM.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Worked with Visualforce Pages, Custom Controllers, Extension Controllers, Apex Coding, Apex Classes, Apex Triggers.
• Used Salesforce Automation (SFA) for Sales Lead Management, Campaign Management, Opportunity Management, Account and Contact Management.
• Analyzed all the customizations and developments and tried to suggest possible ways for the new enhancements that we get from the Sales people.
• Customized Visualforce pages and modified the code for restricting some countries which they are not willing to do the business.
• Integrated SFDC withOracle ERPfor order management system usingInformatica.
• Automated sharing rules whenever there is a new change in Sales teams instead of using an Apex trigger.
• Worked with various Salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports, and Opportunities.
• Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules, Components and Visualforce Pages.
• Created Email templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Used SOQL & SOSL with in Governor Limits for data manipulation needs of the application using Force.com Explorer.
• Worked with several App exchange tools like Action Plans, Strike Address verification, Conga Composer.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
• Created profiles and implemented Object and field level security to hide critical information on the profile users.
• Created test scenarios on Sandbox environment and used Force.com Component Deployment Wizard for migrating data between Force.com IDE and Sandbox environment.
• Create new SSIS packages to ETL data from Salesforce to SQL Server in order to archive the data from salesforce to keep org size in control.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports for different user profiles based on the organization’s need.
• Used Force.com IDE for creating, modifying, testing, and deploying Force.com Application.
• Performed Analysis forTerritoryManagementand sharing settings gaining handful of experience inTerritory2.0management.
• Provided post-implementation support to assist end users in creating reports, dashboards and certain Administration tasks including creating and maintaining user profiles and privileges.
• Contributed in salesforce End to End implementation.

Environment: Saleforce.com platform, Force.com IDE, Apex, Visual Force (Pages, Component& Controllers), GIT Hub, Data Loader, HTML, Inside sales telephonic plug-in, Doc E-sign, Java Script, Workflow & Approvals, Reports, Territory2.0Management, Custom Objects, Custom Tabs, Email Services, Security Controls, SOAP, REST, Sandbox data loading, ANT tool.

Confidential

Sales Force Admin/Developer

Responsibilities:

• Created and managed users, roles, public groups and implemented additional role hierarchies, sharing rules and record level permissions to manage sharing access among different users.
• Implemented minor enhancements on standard objects like Campaigns, Leads, Accounts, Contacts, Opportunities, Quotes, Activities, Dashboards and Reports.
• Added new custom objects, assigned fields, designed page layouts, custom tabs, components, custom reports.
• Created and deployed several reports for different user profiles based on the need in the organization.
• Customized the Dashboards to the track usage for productivity and performance of business centers and their sales teams.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
• Configured Profiled-based IP address restrictions, Organization-wide IP address restrictions and Profile-based login hour restrictions.
• Designed various HTML Email templates.
• Developed and deployed Apex Classes and Apex Triggers in the Force.com IDE, to accomplish different business needs not supported by the Declarative Framework.
• Provided user support and bug fixing activities as per the SLA.

Environment: Saleforce.com platform, Apex Language, SOQL/SOSL, Reports, Custom Object, Sandbox, Force.com IDE, MS Excel and PowerPoint.

Confidential

UI Developer

Responsibilities:

• Involved in designing the web pages, the database architecture, planning and implementation of the project.
• Worked with a team of people which worked on various parts coordinating them in the work.
• Reviewed and integrated interactive features into existing web applications.
• Developed the web pages and worked on the connectivity with a team.
• Worked on generating all test cases and testing the application on different module levels.
• Collected status reports from teams at different location, managing the progress of project.
• Involved in constant interaction with client to share the updates.
• Used HTML, CSS and other scripting languages to design interactive web pages.
• JDBC API for the database and its connectivity.

Environment: Core Java, JDBC, J2EE, HTML, CSS, MySQL.