SUMMARY

• 7 years of experience as an IT professional, committed to maintain cutting edge technical skills and up - to-date industry knowledge including 4 years of experience as a Salesforce CRM Administrator, Developer and 3 years as Business Analyst.
• Expertise in SFDC development using the APEX classes, Triggers, S-Controls, Components, Reports, Force.com IDE, Eclipse with SOQL, SOSL and Force.com plug-in.
• Configured, Implemented administrated and maintained the salesforce.com platform.
• Pervasive experience in performing the administrative and development related tasks like creating and assigning Roles, creating Profiles, Visual Force pages, Validation Rules, Users, Custom Reports, Workflows, Email Alerts, Entity Relationship Diagrams and Page Layouts.
• Proficient in implementing and dealing with the functionalities related to the Service cloud and Sales Cloud.
• Thorough knowledge in the security and sharing model which is used to finely control the user’s access to different data.
• Expertise in working on APEX Web Services API, Scheduled jobs and APEX Batch jobs and executed approval processes, e-mail services and workflows.
• Effective employment of Apex Data Loader, Import Wizard and Data Manipulation Language for data migration and management in bulk.
• Responsible for deploying between the Production and Sandboxes by employing the Chain sets and Eclipse.
• Created and maintained logical entity relationship diagrams, transformed logical models into physical data models with an add-on experience in writing SQL programming with DB2, Oracle and MySQL Server.
• Good understanding of Software Development Life Cycle (SDLC), Agile and Scrum Methodologies.
• Responsible for gathering the requirements by coordinating with the business analysts, developers and project managers, in order to better customize, and utilize the full functionality of the Salesforce.com CRM solution.
• Worked with Subject Matter Experts (SME’s) of different groups to gain detailed knowledge of the different systems and also to understand the cross impacts of the system by conducting meetings.
• Strong experience in working with Security framework, Dashboards and reporting modules.
• Work well alone and as part of a team with excellent troubleshooting mechanisms and highly adaptable to different work environments.

TECHNICAL SKILLS

Salesforce Components: Apex Classes, Triggers, SOQL, SOSL, Visualforce Pages, Visualforce Components, Apex Data Loader, S-Controls, Apex Web Services, AJAX, Dashboards, Analytic Snapshots, Custom Objects.

Salesforce Tools: Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, Excel Connector, Force.com Platform (Sandbox and Production), Force.com Migration Tool.

Programming Languages: Java, Apex

Web Technologies: XML, HTML, JavaScript

Operating Systems: MS Windows, UNIX, LINUX, Mac OS-9/10

Databases: MS SQL Server, MS Excel

Methodologies: Agile, SDLC.

Tools: Eclipse, Data loader, MS Visio, Force.com IDE.

PROFESSIONAL EXPERIENCE

Confidential, Minneapolis, Minnesota

Salesforce Developer / Administrator

Responsibilities:

• Responsible for gathering the requirements by coordinating with the business analysts, developers and project managers, in order to better customize, and utilize the full functionality of the Salesforce.com CRM solution.
• Created custom buttons and links on Account and Relationship Group object for generating auto Reports.
• Designed, developed and deployed standard Salesforce.com objects like Accounts, Contacts, Leads, Cases and Opportunities and Custom objects, Page layouts, Custom tabs, Components.
• Proactively created Apex Triggers and Apex classes and also developed and managed complex workflows, approvals, validation rules, assignment rules.
• Responsible for writing SOQL & SOSL queries with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Worked effectively to ensure that the data is protected and is made available to the authorized users by customizing the user Roles hierarchies, Profiles and Sharing settings.
• Developed different Visualforce Pages to suit to the needs of the application using different Visualforce components.
• Used Force.com Eclipse IDE plug-in to manage, author, debug and deploy Force.com applications in the Eclipse development environment.

Confidential, Andover, MA

Salesforce Developer/Administrator

Responsibilities:

• Strong experience in working with Security framework, Dashboards and reporting modules.
• Participated in the training sessions provided by the Salesforce team.
• Created Formula Fields, Validation Rules, Workflow and approvals for the flexibility and functionality of force platform application.
• Designed various WebPages in Visual Force for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry.
• Implemented Profiles, Roles, Users, Page Layouts, Email Services, Approval Processes, Workflows, Reports, Dashboards, Tasks, Events and Audit Trials.
• Responsible for creating various Custom Objects, Tabs, Components and Visualforce Pages and Controllers.
• Synchronized with the business process review meetings and multiple teams for ascertaining standardized workflow processes.
• Extensively used HTML tags, Frames and CSS (Cascading Style Sheets) to maintain uniformity in the Web pages.
• Implemented Case Management Automation to track and solve Customer’s Issues.
• Written SOQL queries against force.com API.
• Defined documentation review cycles for the project and assign review tasks to the project team. Follow-up with reviews to see them through to completion.
• Configured and Maintained the Sandbox Environment for easy collaboration of Development and QA Activities.
• Worked onUnit testingfor the customizations and developments done during the project.
• Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization.
• Implemented packages in distributing and migrating components or applications within the organization.

Confidential, Milpitas, CA

Salesforce Administrator/Business Analyst

Responsibilities:

• Business Requirements gathering - As is/To Be Processes, Fit Gap Analysis.
• Involved in SFDC implementation and maintenance of CRM functionality.
• Create STM (Source to Target Mapping) documents for integration.
• Create Functional and Technical documents for SFDC reports, workflows.
• Create various roles, profiles and configured the permissions based on the organizational hierarchy requirements.
• Used collaboration tool chatter for status update, document sharing, customizes profiles, applications and internal networking.
• Configured Salesforce.com security profiles and custom object supporting integration and quote featured enhancement.
• Created the workflows and for automated lead routing lead escalation, alerts and custom coaching plans.
• Developed Apex Classes & Triggers and linked them to manage the workflows developed in the system.
• Created custom controllers implementing complex code for retrieval from Salesforce to VF pages
• Developed various Custom Reports, Dashboards and deployed them for different business user levels.
• Provided the training to the internal business users to use the application and develop their own custom reports.
• Wrote SOQL and SOSL statements within custom controllers, extensions and triggers.
• Supported the data migration activities for migration the data from various business sources with the support of salesforce.com.

Confidential

Business Analyst

Responsibilities:

• Gathering requirements by interacting with Business Users and Stakeholders to identify business system needs, evaluated solutions for business problems.
• Designed and developed project document templates based on SDLC methodology.
• Worked with Subject Matter Experts (SME’s) of different groups to gain detailed knowledge of the different systems and also to understand the cross impacts of the system by conducting meetings.
• Worked on Data Mapping and prepared Functional Requirements Document (FRD).
• Analyzed and documented information system requirements and the corresponding impact on business processes.
• Designed and developed Use Case Diagrams, Activity Diagrams, and Data Flow Diagrams (DFD’s) to define the Business Process.
• Used Test Director for managing the overall testing effort to define and store information about test requirements, test cases, scripts, bug tracking, and reporting.
• Worked as a team with other Business Analysts and developers to make an Object oriented model of the application.
• Identified the various table level changes required to implement the new products and changes.
• Analyzed Business Requirements Documents (BRD) to get a better understanding of the system on both Technical and Business perspectives.
• Analyzed the data entity relationships and worked on multiple short term projects in between.
• Conducted Joint Application Design (JAD) sessions to allow different stakeholders to communicate with each other, resolve problems at early stage.
• Used project templates, use case project templates, requirement types and Requirement traceability Matrix to capture the requirements.
• Conducted workflow, process diagram and GAP analysis by identifying existing technologies, documenting the enhancements to meet the end state requirements.
• Involved in UAT, test plans, test scenarios, test cases and documentation of test reports.

Environment: MS Visio 2002, Oracle 9i, MS Project 2002, Rational Requisite Pro, Test Director.