SUMMARY

• Certified Salesforce Developer with 8 years of professional IT experience in Salesforce.com CRM and Force.com platform.
• Salesforce.com Admin - 201, Platform Developer 1, Sales Cloud and Service Cloud certified Consultant with experience in developing CRM applications using salesforce.com.
• Extensive experience in developing Apex Classes, Triggers, Visual force pages, writing Workflows, Integration, Force.com API.
• More than three years of experience in Service Cloud
• Experienced in analyzing business requirements, Entity Relationship diagram and implementing them to Salesforce custom objects, Junction objects, master-detail, lookup relationships.
• Experienced in Creating Roles, Profiles, Email Services, Page Layouts, Workflow Alerts and Actions and Approval Workflow.
• Hands on experience in using Force.com Web services API for implementing web services in the application for access to data from different users.
• Integration with SAP, ETL and other legacy database systems.
• Worked extensively on various salesforce.com standard objects like Accounts, Contacts, opportunities, Products, Price books, Cases, Leads, Campaigns, Reports and Dashboards.
• Experienced with integration of AppExchange applications (Apttus, Conga, Exari, S-Drive).
• Good experience in working on Eclipse IDE with Force.com Plug-in for writing business logic in Apex programming language.
• Worked with SOQL, SOSL, Visual Force, Apex, Force.com Web Services API.
• Strong Knowledge in Salesforce Customization, Workflow Approvals, Data Validation, Sales, Marketing, Customer Service and Support Administration.
• Expert in implementing security, sharing rules, Profiles and Permission sets at object, field, and record level for different users at different levels of organization.
• Experience in technologies like Java, Oracle, SQL Server, HTML, CSS, Java Script/ Jquery.
• Experience working across various SFDC implementations covering Sales Cloud, Service Cloud and Chatter & App-exchange applications.
• Have end-to-end knowledge on Agile Methodology, worked with Scrum Masters, IM PMs on requirements.
• Preparing test plan, test cases and worked with QTP and other automation tools.

TECHNICAL SKILLS

Salesforce Technologies: Salesforce CRM, Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visual Force Pages / Components, Apex Web Services, Messaging Services, Outbound messaging, Workflow & Approvals, Dashboards, Analytic Snapshots, Case Management Automation, Static Resources, Custom Objects

Salesforce Tools: Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, Force.com Excel Connector, Force.com Platform (Sandbox, and Production)

Programming Languages: APEX, C#, Java, Java Servlets

Web Technologies: Web Services, HTTP Callouts, XML, HTML, CSS, DHTML, JavaScript/Jquery

Java Technologies: Java, EJB, Servlets, JSP.

Databases: MySQL, SQL Server 2000/2005, MS Access 2003, Oracle 10g/9i.

Operating Systems: Windows 98/NT/XP/Vista, Linux, UNIX.

Project Management: Waterfall, Agile.

Custom Integration: Outbound Messages, Field updates, Reports, Custom Objects, Custom settings, Custom labels and Tabs, Email Services, Role Hierarchy.

PROFESSIONAL EXPERIENCE

Salesforce Developer

Confidential, NY

Responsibilities:

• Involved in development and unit testing of different functionalities like Gathering Agent/ sub agent information using visual force pages in certification module.
• Involved in all phases of project like gathering and analyzing the information, documenting the functional and non-functional requirements.
• Worked on various sales force objects like Accounts, Contacts, Leads, Opportunities, Reports and Dashboards.
• Developed various custom objects, Tabs, components, visual force pages and controllers.
• Developed various Apex classes, Controller classes and apex triggers for various functional needs in the application.
• Created and used email templates in HTML and visual force.
• Worked with ERP solutions: SAP for migrating the data related to commissions and appointments of Agents’ data into salesforce
• Developed various validation rules using formula editor and JavaScript to validate the data. .
• Developed and configured various custom reports and report folders for different user profiles.
• Developed and deployed Workflows and approval process wherever necessary.
• Developed time dependent workflows as per the requirement.
• Created page layouts, search layouts to organize fields, custom links, related lists and other components on a record detail and edit pages.
• Created profiles and implemented object level, field level and record level security.
• Integrated web services by generating the necessary stubs from the WSDL files for extracting the data from the homegrown applications by using the homegrown web services.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.

Environment: Salesforce.com platform, Apex Language, Visual Force Pages, Components and Controllers, Data Loader, Workflow and Approvals, Reports, Custom Objects, Tabs, Email Services, Security Controls, HTML, JavaScript, Eclipse IDE Plug-in.

Salesforce Developer / Admin

Confidential, IL

Responsibilities:

• Interacted with users to understand complex business requirements and documented the requirements.
• Experienced in designing, developing and data modelling of the application and ensured that they are within the Salesforce governor limits.
• Created productive documents, which will be used by rest of the team to have better understanding of the related system; Salesforce.com CRM.
• As a part of Administrative tasks Created custom objects, custom Fields, Validation Rules, and formula fields.
• Created Visualforce pages, Apex Triggers, Apex Classes, Test Methods and Workflows.
• Developed SOQL query to pull data from salesforce.com instance to Right90 application.
• The process is set to run by default every 20 min and pull information that is changed since last successful sync run.
• Deploy using Force.com IDE tool, Change sets and Eclipse for sandbox to production environments.
• Implementing customer portal and partner portal.
• Developed scripts to load forecast data from salesforce.com.
• Created technical design document and functional design documents as per business requirement.
• Developed integrations to integrate data from Salesforce.com usingSFDCAPIs.
• Created Page Layouts to organize fields, custom links, related lists, and other components on record pages.
• Worked with CTI Interfaces and integration with live chat.
• Implemented various advanced fields like Picklist Fields, Master-Detail Fields, Custom Formula Fields, and defined Field Dependencies for custom picklist fields.
• Implemented Case Assignment Rules to direct the case to appropriate group such as Stories and PCS Central Support.
• Wrote Case Escalation Rules to escalate cases depending on the time frame and difficulty of the case issues

Environment: Force.com platform, Visual Force Pages, Apex Language, Data Loader, HTML, Workflow & Approvals, Reports, Sandbox data loading, Eclipse IDE Plug-in, Windows

Salesforce Developer

Confidential, Shawnee, KS

Responsibilities:

• Worked with clients to map out their existing Business Processes and providing system-based solutions that increase efficiency and reduce operating costs.
• Responsible for gathering the requirements by coordinating with the business analysts, developers and project managers, in order to better customize, and utilize the full functionality of the Salesforce.com CRM solution.
• Strong Requirements gathering experience using JAD Sessions & Conducting User Interviews, and preparing functional documents like Use Cases, Software Requirements Specifications (SRS).
• Efficiently worked with standard Salesforce.com objects like Accounts, Contacts, Leads, Cases and Opportunities.
• Designed, developed and deployed the Custom objects, Page layouts, Custom tabs, Components.
• Worked with integration of Apttus CPQ
• Proactively created Apex Triggers and Apex classes and also developed and managed complex workflows, approvals, validation rules, assignment rules and system triggers.
• Defined the lookup relationship and master-detail relationship on the objects that helps in associating the records and defining a parent-child relationship in which the master object controls certain behaviors of the detail object respectively.
• Effectively created the picklists, dependent picklists and junction objects to establish the connectivity among objects.
• Responsible for writing SOQL & SOSL queries with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Worked effectively to ensure that the data is protected and is made available to the authorized users by customizing the user Roles, Role hierarchies, Profiles and sharing settings.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Developed different Visual Force Pages to suit to the needs of the application using different Visual force components.
• Used Force.com Eclipse IDE plug-in to manage, author, debug and deploy Force.com applications in the Eclipse development environment.
• Created custom buttons and links on Account and Relationship Group object for generating auto Reports.

Environment: Saleforce.com platform, Apex Language, Visual Force Pages, Custom Component, Custom Controllers, Workflow & Approvals, Custom Objects, Custom Tabs, Page Layouts, Email Services, Security Controls, HTML, Web Services, WSDL,SOAP, Reports, Sandbox, Eclipse IDE Plug-in.

Salesforce.com Developer/Admin

Confidential

Responsibilities:

• Collaborated in requirement gathering, business analysis, forsalesforce.com implementation.
• Successfully developed the program plan within the estimated time, effort and quality goals.
• Participated on translating and documentation of business requirements into functional requirements.
• Customized Company Profile, Security & Access Controls and Communication Templates as per the organization requirements.
• Created custom objects, users, custom profiles, page layouts, and record types to meet business guidelines.
• Developed workflows, assignment rules, escalation rules, case teams, support settings, custom settings and other inbuilt functionality.
• Added, configured workflow rules, time triggered workflows, email templates resulting into effective web to lead communication with customers.
• Implemented Customer Portal for various business requirements.
• Worked on Eclipse IDE withforce.complatform for writing business logic in Apex Programming language.
• Worked with integration of Apttus CLM
• Developed cloud computing application using Force.com, Visualforce and Apex Languages.
• Proficient in creating Apex Triggers, Apex classes, Visual force Pages, App Exchange Package & Custom Application, Sandbox data loading and Web services API for implementing web services in the application for access to data from different users.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Managed and deployed Salesforce.com CRM solution to multiple departments within the organization.
• Created templates usingCSS, approval processes, approval page layouts and defined approval actions on them to automate the processes.
• Implemented Salesforce.com web services client using Sales force web services API, Java, XML and partner WSDL.
• Exported data from legacy system and imported into SFDC through Apex data loader.
• Uploading of fresh leads, contacts, accounts, tasks, opportunities, referrals, etc. through mass update via Informatica cloud.
• Created detailed data mapping document for integrating various systems with Salesforce.com.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Worked on Analytical Snapshots for weekly trend reports.
• Demonstrated knowledge of XML, SQL, HTTP/HTTPS and EAS processes and understood the different SaaS development processes and methodologies.
• Worked with custom Reports and report generation.
• Involved in resolving issues found during Unit Testing& User Acceptance Testing (UAT).

Environment: Saleforce.com CRM, Force.com platform, Apex Classes, Chatter,Visual Force Pages, Controllers, Custom Objects, Custom Tabs, Email Services, Workflow & Approvals, Reports, Security Controls, Eclipse IDE, WSDL, Windows.

Software Developer

Confidential

Responsibilities:

• Involved in all the phases of SDLC including Requirements Collection, Design & Analysis of the Customer Specifications, Development and Customization of the Application.
• Responsible for development of various GUI Screens using HTML, DHTML, JavaScript and JSP.
• Responsible for Coding using JSP, Java Servers, Struts and XML.
• Responsible in writing Data Access codes using JDBC and Oracle database as backend as Model Component.
• Responsible writing JSPs, Data Beans.
• Involved in writing procedures and Packages for Report Generation using Oracle as Database.
• Involved in writing code for printing of Report pages in HTML format and Microsoft Excel files.
• Responsible for Testing - unit testing & integration testing using JUNIT.
• Used Ant tool to build and deploy application on Tomcat Server.

Environment: Java/J2EE, JDBC, PL/SQL, JUNIT, ANT, HTML, DHTML, JSP, JavaScript, XML, Oracle, Apache Tomcat, MS Excel.

Software Developer

Confidential

Responsibilities:

• Part of the team, which was responsible for designing and developing the application in JavaScript’s and java language for web.
• Responsible for developing the Registration modules of the wholesale application
• Utilize the various J2EE Design patterns to develop the Business modules based on the required functionality
• Responsible for developing the application level flow by utilizing Java and JSP
• Used java Script front end Validations
• Develop Session beans and entity Beans representing business logic abstractions
• Responsible for testing of application and documenting on various levels of integration and implementation.

Environment: J2EE, JSP, Java Bean, HTML, PHP, Java script, Ant, Tomcat web server, Oracle 9i, MS visual force safe