SUMMARY

• SalesForce.com Certified Developer - 1 with Overall 8 Years of IT experience that includes 5+ years of experience in Sales force development
• Involved in various stages of Software Development Life Cycle (SDLC) including analysis, requirement gathering, feasibility, engineering, development, enhancement, testing and deployment
• Web-based and portals based object oriented enterprise applications - Specifically Salesforce applications.
• Experience in administration, configuration, Implementation, and Support of Salesforce CRM, based on Apex Language and leveraging Force.com Platform.
• Experience working with Force.com IDE &Eclipse IDE in design and development of Custom Application for Complex Business Processes in both Sales and Service Cloud Modules.
• Proficiency in administrative tasks like Creating Roles, Profiles, Users, Email Services, Page Layouts, Workflow Alerts, Actions, Reports and Approval Processes.
• Experience on working with custom objects, custom fields, Pick-list, page layouts, Workflow Alerts and Actions, Approval Process, Validation Rules, Custom Tabs.
• Developed Visual force pages and Custom Objects using Apex Programming on Force.com Platform and good knowledge on Apex development in creating Objects, Triggers, Apex Classes, S-controls, Standard Controllers, Custom Controllers and Controller Extensions.
• Expertise in maintaining the Functional areas of Forecasting, Accounts, Contacts, Leads, Campaigns, Opportunities, Quotes, Activities.
• Hands on Experience with Salesforce Lightning Builder, Salesforce Lightning Component
• Good experience on visual force UI usinglightningcomponents.
• Understanding and writing user stories for the implementation of Visual force.
• Developed and configured various Dashboards, Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Extensive experience in creating lookup relationships and master-detail relationships on the objects and creation of junction objects to establish connectivity among other objects.
• Good Administration experience on CRM Application Data Exports & Imports, Application Support, Security Administration, Maintenance, and User & Security Management.
• Skilled in Sales cloud, Service cloud, Chatter and App Exchange applications.
• Good Experience in data migration and integration using Data Loader, Import Wizard etc.
• Experience in creating Process builder processes and visual flows in Salesforce.
• Experience working with sandbox and production environments and experience in managing Full Sandboxes and Developer Sandboxes..
• Extensive experience of automating complex business processes using workflows, approval process, dynamic approval process, sharing rules and validation rules.
• Experience in web technologies like HTML, CSS, JavaScript,
• Experience in Application Interface like SOAP, REST and BULK API.
• Excellent team player, self-motivated, quick learner with good communication skills and trouble-shooting capabilities.

TECHNICAL SKILLS

Salesforce Technologies: SalesForce.com,Force.com,ApexLanguage,ApexClasses/Controllers, Apex Triggers, SOQL, SOSL, Visual Force Pages/ Components, Apex Web Services, Work Flow and Approvals, Dashboard, Analytic Snapshots.

Force.com Tools: Force.com IDE (Eclipse), Force.com API tools (Data Loader), Force.com Explorer, Force.com Platform (Sandbox and Production). AppExchange, Jira, Sandbox environment, Lightning components

ETL Tools: Data Loader, Salesforce-to-Salesforce, Apex Explorer, Informatica.

Languages: JAVA, Apex, C/C++, AJAX.

Database: SQL Server 2008/2012, Oracle9i/10g/11g.

IDE: Eclipse, My Eclipse and Force.com Eclipse IDE plug-in.

Web Technologies: HTML, CSS, Java Script, XML

Tools: MS Office, Adobe Photoshop, Ms Excel, Eclipse IDE.

PROFESSIONAL EXPERIENCE

Confidential, Dover, NH

Sr.Salesforce Developer

Responsibilities:

• Interacted with various business team members to gather the requirements and documented the requirements
• Developed various Custom Objects, Tabs, Entity-Relationship data model, validation Rules on the objects and tabs, Components and Visual Force Pages.
• Resolution of production support issues raised in Salesforce.
• Creating and working on change requests for customizing changes and program fixes
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application considering governor limits.
• Handling all the level 2 support issues pertaining to development.
• Involved in Planning, Design, development, testing and integration of Salesforce Cloud services, and using CTI integration on salesforce.com data and accounts.
• Worked with various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Reports, and Dashboards.
• Involved in distribution of tickets among teams and within the team.
• Used Force.com IDE Plug-in for Development and deployment changes/application on production.
• Developed the custom logic to invoke the REST API to encrypt and decrypt the barcodes based on the customer email.
• The decrypted barcodes are scanned and the physical address is retrieved.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, field updates to implement business logic.
• Migrated meta data among varioussalesforceenvironments and other tools such as Snapshot, Data expert, etc. using Change sets.
• Coordinate with the administrator and business analysts for the issues requiring business analyst help.
• Worked on Wave analytics, a cloud based platform for collecting data from multiple sources, create interactive views of that data, and share views in dashboards
• Developed batch classes and web service callout methods for various functional needs.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Interacting with client/end users for resolution of tickets.
• Created test scenarios on Sandbox environment, created packages and moved it between Sandboxes and Production environments to place final implementations.

Environment: Saleforce.com platform, Apex, VisualForce, Workflow & Approvals, Reports, AppExchange, Custom Objects, Custom Tabs, Windows XP, Sales cloud & Service cloud, Integration, Web Services

Confidential, Atlanta, GA

Sr.Salesforce Consultant

Responsibilities:

• Used field level security along with page layout to manage the visibility and accessibility of fields for different profiles.
• Developed Visualforce Pages to include extra functionality and wrote Apex Classes to provide functionality to the visual pages.
• Wrote triggers to process incoming service e-mail requests from customers to automatically create new case records.
• Experience in working with Collections like List, Set and Map.
• Integrated the Web Services for extracting the data from external systems to display in the pages of Salesforce.com.
• Worked on AppExchange Applications for integrating with third party applications.
• Implemented Web to Case, Email to Case functionalities to provide a better customer support to the customers.
• Developed User Interface using the CSS, HTML tags, Visual Force Components and used JavaScript for front-end validation.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Developed Assignment rules, Escalation rules to enable proper routing of cases to the case team members.
• Designed various types Email templates for auto response to customers.
• Developed several custom reports to better assist managers and also report folders to provide report accessibility to appropriate personnel.

Environment: Salesforce.com platform, Data Loader, Apex Classes, Controllers, Triggers, Visualforce, SOQL, SOSL, Workflow & Approvals, Java Ant, Custom Reports, Dashboards.

Confidential, Peoria, IL

Salesforce Developer

Responsibilities:

• Worked closely with business partners to realize the full capabilities of Salesforce.com CRM.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Worked with Visualforce Pages, Custom Controllers, Extension Controllers, Apex Coding, Apex Classes, Apex Triggers.
• Used Salesforce Automation (SFA) for Sales Lead Management, Campaign Management, Opportunity Management, Account and Contact Management.
• Analyzed all the customizations and developments and tried to suggest possible ways for the new enhancements that we get from the Sales people.
• Customized Visualforce pages and modified the code for restricting some countries which they are not willing to do the business.
• Integrated SFDC withOracle ERPfor order management system usingInformatica.
• Automated sharing rules whenever there is a new change in Sales teams instead of using an Apex trigger.
• Worked with various Salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports, and Opportunities.
• Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules, Components and Visualforce Pages.
• Created Email templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Used SOQL & SOSL with in Governor Limits for data manipulation needs of the application using Force.com Explorer.
• Worked with several App exchange tools like Action Plans, Strike Address verification, Conga Composer.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
• Created profiles and implemented Object and field level security to hide critical information on the profile users.
• Created test scenarios on Sandbox environment and used Force.com Component Deployment Wizard for migrating data between Force.com IDE and Sandbox environment.
• Create new SSIS packages to ETL data from Salesforce to SQL Server in order to archive the data from salesforce to keep org size in control.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports for different user profiles based on the organization’s need.
• Used Force.com IDE for creating, modifying, testing, and deploying Force.com Application.
• Performed Analysis forTerritoryManagementand sharing settings gaining handful of experience inTerritory2.0management.
• Provided post-implementation support to assist end users in creating reports, dashboards and certain Administration tasks including creating and maintaining user profiles and privileges.
• Contributed in salesforce End to End implementation.

Environment: Saleforce.com platform, Force.com IDE, Apex, Visual Force (Pages, Component& Controllers), GIT Hub, Data Loader, HTML, Inside sales telephonic plug-in, Doc E-sign, Java Script, Workflow & Approvals, Reports, Territory2.0Management, Custom Objects, Custom Tabs, Email Services, Security Controls, SOAP, REST, Sandbox data loading, ANT tool.

Confidential

Sales Force Admin/Developer

Responsibilities:

• Created and managed users, roles, public groups and implemented additional role hierarchies, sharing rules and record level permissions to manage sharing access among different users.
• Implemented minor enhancements on standard objects like Campaigns, Leads, Accounts, Contacts, Opportunities, Quotes, Activities, Dashboards and Reports.
• Added new custom objects, assigned fields, designed page layouts, custom tabs, components, custom reports.
• Created and deployed several reports for different user profiles based on the need in the organization.
• Customized the Dashboards to the track usage for productivity and performance of business centers and their sales teams.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
• Configured Profiled-based IP address restrictions, Organization-wide IP address restrictions and Profile-based login hour restrictions.
• Designed various HTML Email templates.
• Developed and deployed Apex Classes and Apex Triggers in the Force.com IDE, to accomplish different business needs not supported by the Declarative Framework.
• Provided user support and bug fixing activities as per the SLA.

Environment: Saleforce.com platform, Apex Language, SOQL/SOSL, Reports, Custom Object, Sandbox, Force.com IDE, MS Excel and PowerPoint.

Confidential

UI Developer

Responsibilities:

• Involved in designing the web pages, the database architecture, planning and implementation of the project.
• Worked with a team of people which worked on various parts coordinating them in the work.
• Reviewed and integrated interactive features into existing web applications.
• Developed the web pages and worked on the connectivity with a team.
• Worked on generating all test cases and testing the application on different module levels.
• Collected status reports from teams at different location, managing the progress of project.
• Involved in constant interaction with client to share the updates.
• Used HTML, CSS and other scripting languages to design interactive web pages.
• JDBC API for the database and its connectivity.

Environment: Core Java, JDBC, J2EE, HTML, CSS, MySQL.