SUMMARY

• 7+ years of experience in IT industry and 5+ years of experience in Salesforce CRM and Force.com as developer, administrator and BA.
• Experience in Sales cloud, Service cloud, Custom cloud, Chatter and App Exchange applications.
• Worked closely with business analysts, external implementation partners and vendors to create unique business solutions leveraging the full power of Force.com and the Salesforce platform.
• Proficient in designing of Custom objects, Custom components, Custom fields, Role based page layouts, Custom Tabs & Custom Application, Master - Detail, Look-up, Many-to-many and Hierarchical relationships and Automate the business Process using Workflow rules, Approval Process, Auto-Response Rules and Escalation Rules.
• Expertise in designing, developing and maintaining Web based applications using XML, Java Script, JQuery, HTML Web Services.
• Extensive experience in Saleforce.com setup, Configuration, Customization, Administration, Data Migration & Mapping, and Integration.
• Experience in Data migration from Legacy Systems using Data Loader, Cast Iron and Demand tools.
• Experience in integration of Salesforce.com with external applications by using Web Services API, SOAP and REST.
• Created productive documents which will be used by rest of the team to have better understanding of the related system; Salesforce.com CRM.
• Developed Apex Trigger, Apex classes and Test classes always maintaining 80%+ Code coverage.
• Excellent analytical, de-bugging and documentation skills
• Ability to perform tasks related to day-to-day operations including managing users, creating and maintaining custom objects and fields, handling data migration and application maintenance.
• Hands on experience in the areas of test development, test planning, test execution, defect management, test efficiency, and Code Coverage.
• Strong experience in Gap Analysis, Requirements Gathering and Requirements Documentation, Story Boarding & BRD preparation, Conducting JAD sessions, Test Plan and Test Case creation, Coordinating UAT
• Team player with good interpersonal skills, strong understanding of fundamental business processes, Excellent Communication and Problem solving skills.

TECHNICAL SKILLS

CRM TOOLS: Salesforce.com, SAP CRM

SALESFORCE TECHNOLOGIES: Salesforce SFA, Apex Language, Apex, Salesforce CRM, Classes/Controllers, Apex Triggers, SOQL, SOSL, Visual Force Pages / Components, Workflow & Approvals, Analytic Snapshots, Case Management Automation.

SALESFORCE TOOLS: Data loader, Migration tool, Web services APIs, Force.com Eclipse IDE Plug-in,, Force.com Explorer

DATABASE: MS SQL Server, MS Access and MySQL

OPERATING SYSTEM: Windows NT/2000/XP/Vista/7/8/10

WEB TECHNOLOGIES: JavaScript, HTML, DHTML, CSS, XML

PROGRAMMING LANGUAGES: Apex, Java, J2EE,C, C++, SQL

PROFESSIONAL EXPERIENCE

Confidential, Austin, Texas

Salesforce Developer/Business Analyst

Responsibilities:

• Competitive and Challenging Agile methodology and worked as part of releases
• Developed Apex classes, Controller Classes, Apex triggers and API integration for various functional needs in the application.
• Worked on Standard objects such as leads, Opportunities, Accounts, Contacts, Campaigns associated with Sales Cloud.
• Implemented the requirements on Sandbox and Force.com IDE plug in during Eclipse and deploying it in production
• Apex code to convert lead to a contact and associate the contacts with accounts.
• Worked on building Visualforce pages incorporating Apex code.
• Followed good Practices in Exposing objects and URLs in the integration using REST/SOAP web services.
• Used SOSL/SOQL to extract data from the platform database.
• Authored test cases in assisting Test team for Unit testing, Regression testing and move them to UAT
• Troubleshooting and resolving issues, related toSalesforce, as needed during development and UAT.
• Utilized sharing rules, Public groups and Roles to open up data restricted via OWD settings.
• Gathered requirements to implement Service Cloud.
• Developed various custom objects, Tabs, Components and Visual Force pages and Controllers.
• Created and deployed reports using native Salesforce Reporting and Dashboards
• Experienced with Web-to-Lead and Web-to-Case scenarios along with Escalation rules and Assignment Rules.

Environment: Salesforce.com Enterprise edition, Apex, Visualforce, SOQL, SOSL, Web Services API, HTML, Java Script, VLOOKUP, Territory Management, Email Services, Security Controls, Service cloud, Sandbox data loading, Eclipse IDE Plug-in, Windows XP.

Confidential, New York City, New York

Salesforce Developer/Business Analyst

Responsibilities:

• Used JavaScript, JQuery, and CSS Extensively in Visualforce pages for styles, validations and changing DOM elements as per requirements to support custom functionality.
• Good at Batch jobs and Scheduled jobs, making future calls, Caching data to handle the governor limits on the multitenant platform.
• Developed custom functionality using Standard and Custom controllers, Visualforce pages, sites and I am aware of where to use controller with extensions and custom controllers.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Used Informatica as ETL and ERP extract, sync, exchange and Cloud Data Integration.
• Data migration from Legacy Systems using Data Loader, Cast Iron and Demand tools.
• Created Email Templates, Approval Processes, Auto Response rules and multi-step approval processes as per the requirements and defined approval actions on them to automate the processes.
• Followed good Practices in Exposing objects and URLs in the integration using REST/SOAP services.
• Integrated the web services by generating the necessary stubs from the WSDL files for extracting the data from the home grown applications by using the home grown web services.
• Create complex workflows and Approval processes.
• Implemented Data segregation through Record Types and Field level security.
• Worked with the user group for requirement gathering throughout the planning and implementation.
• Used Eclipse with Force.com IDE Plugin for development of Visualforce page, Apex class and deployment.
• Involved in querying Salesforce tables using SOQL and SOSL queries using force.com Explorer.

Environment: Saleforce.com platform, Visualforce, Apex Language, Visualforce Pages, Data Loader, Cast Iron, Informatica, HTML, JQuery, Java Script, CSS, S-Controls, SOQL, SOSL, Sales cloud, Territory Management, PAAS, SAAS, Salesforce1 Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Service cloud, Sandbox data loading, Eclipse IDE Plug-in, Windows XP.

Confidential, Dallas, TX

Salesforce Developer

Responsibilities:

• Worked with functional leads to transform and develop new requirements into design, implementation.
• Designed, developed and deployed the Custom objects, Page layouts, Custom tabs, Components, Visualforce Pages, Apex classes & Triggers to suit to the needs of the application.
• Use best practices, to reduce the heap size of the view state, Triggers Bulking, clean coding.
• Implemented data migration and data loading using Data loader, import wizard. Worked with Custom reports and report generation.
• Hand on experience on using MuleSoft integration with Salesforce using as PaaS and SaaS.
• Developed Visualforce page using the extension controller according to the clients' requirement.
• Developed Unit test class for Apex class and worked for improving code coverage.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com subjects.
• Used it to read, extract and load data from comma separated values (CSV) files.
• Created Email templates and inbound emails using Visualforce for the clients and customers
• Reviewed training documents to ensure new functionality is captured properly and adopted by users.

Environment: Saleforce.com Sales, Service, Visualforce (Pages, Component & Controllers), Force.com, Excel, CRM Fusion Demand tools, Apex Language, Data Loader, MuleSoft, HTML, CSS, Workflows, Salesforce Chatter, Approvals, Reports, Security Controls, Custom Tabs and Objects, Email Services, App Exchange, HP quality center, site force, Marketo, Marketing Automation.

Confidential, CA

Salesforce Admin/Developer

Responsibilities:

• Developed a custom application for the Product migration project from the Company’s legacy databases.
• Developed Apex classes and Visualforce pages for Approved Product Database project.
• Developed an Approval Process with complex logic which tracks the lifecycle of Lead to Opportunity Conversion.
• The Approval Process involves with triggers, workflows, Visualforce page, custom buttons, email templates, custom report types.
• Day to day Administration activities. Salesforce Org involves more than 450 users and 34 Profiles.
• Integration with Eloqua marketing tool.
• Created Web to lead and Email to Case process.
• Created complex reports involving Matrix and Summary reports.
• Acted as a liaison between Salesforce support and Confidential Group.
• Created Visual Flows to provide an easy user interface for the products.
• Involved in developing Pdf Reports using Visualforce pages and controller involving in logic to send the email to user groups.
• Involved in migration of metadata using Change sets, Performed User Acceptance Testing

Environment: Eclipse IDE, Salesforce.com, Force.com Sandbox, Eloqua, Excel Enabler tool, Data Loader, Demand Tools, Jitter bit Data loader Import Wizard, Apex, XML, JavaScript, Controllers, Sharing Rules, Visualforce, Workflows, Email Updates, Web Services API.

Confidential, San Diego, CA

Salesforce Business Analyst

Responsibilities:

• Managed team to implement the documented requirements and reports, assisting in all configuration activities
• Worked closely with Business Users and requirements gathering, analyzing the requirements, documenting the functional and non-functional requirements
• Responsible for integration and development project plans and designs for various releases like SIT, BAT, UAT and production Sandbox (environment)
• Experience using BPM tools like Six Sigma, Process management, etc.…
• Designed and developed workflow rules, validation rules, and customizations within SalesForce.com.
• Developed Apex classes, Visualforce components and extensions.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards) to assist managers to better utilize Salesforce as a sales tool.
• Integrated the web services by generating the necessary stubs from the WSDL files for extracting the data from external systems to display in the pages of salesforce.com
• Build applications using the Eclipse IDE.
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
• Implemented search, filtering, and tagging features to make it easier for sales to locate relevant marketing content and documents in SalesForce.com CRM Content.
• Performed the roles of Salesforce.com Analyst/ Developer and Administrator in the organization.
• Used ServiceMax to provide perfect service delivery process, drive revenue growth to the customers.

Environment: Saleforce.com platform, Apex, Visualforce, Salesforce.com Data Loader, ServiceMax, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, HTML, Java Script, Java, Web Services, WSDL, Sandbox, Eclipse IDE Plug-in.

Confidential

Jr. Java Developer

Responsibilities:

• Installed and worked on Eclipse for developing application.
• Installed Apache Tomcat server and integrated it with SQL to have integrated development environment.
• Development of applications is done using Java, Extension Java Script, J2EE, Struts2, and Hibernate & XML.
• Extensively worked on the UI using HTML, JSP, CSS, and JavaScript.
• Experienced in using AJAX based solutions to refresh the drop downs on the webpage depending on user choice.
• Used Java Persistence API (JPA) for managing relational data mapping.
• Developed JavaScript functions for client side validations.

Environment: JAVA, J2EE, Eclipse, Hibernate, IBM Web Sphere, XML, AJAX, Java Script, Apache Tomcat, SQL, Servlets, Web Services, CSS, Oracle, UML, HQL.