SUMMARY

• 8 years of IT experience in analysis, design, administration, development and rollout of applications using Salesforce.com CRM, Force.com platform, Java and J2EE technologies as Developer and Administrator.
• Expertize in creating project documents like BRD, FRD, SRS, Test Plan, Test case, UAT Document etc.
• Analyzing business requirements and preparing Entity Relationship diagrams and converted them to salesforce.com using Standard/Custom objects, established objects relationships using Lookup, Master - Detail and Junction objects to implement one-to-many and many-to-many relationships respectively.
• Implemented Security and Sharing rules at object, field and record level for different users at different levels of organization.
• Performed Salesforce.com Administrative activities - Creating Users, Roles, Profiles, Record Types, Page Layouts, Search layouts, Validation rules, Communication Templates, Workflow rules, Approval process, Reports, Dashboards, Single Sign-on (SSO) and Security Controls.
• Strong experience in implementing data security by OWD, creating criteria-based and owner-based sharing rules for each object and sharing data to various levels of roles in the organization.
• Implemented customizations using Apex Classes, Visual force pages, Integration, SOQL, SOSL and Force.com API.
• Integrated salesforce with external systems by writing SOAP & RESTFUL Apex classes web service classes.
• Worked with MVC (Model View Controller) design pattern and implemented in Salesforce using sObjects, Apex Controller Classes and Visualforce pages.
• Strong working experience in developing/customizing applications using Eclipse IDE with Force.com Plug-in and Force.com IDE, written Apex classes, Visualforce pages, Triggers and customized meta-data components like creating custom fields, formula fields and validation rules.
• Written apex batch, schedule classes by implementing Batch able and Schedulable interfaces.
• Good experience in implementing CRM features like Lead, Account, Campaign, Case management using Web-to-lead, Web-to case, Email-to-case and custom Lead conversion.
• Developed custom Reports and Dashboards, developed scheduled dashboards as required Processes to continuously monitor data quality and integrity.
• Experience in mapping and migration of data to salesforce.com objects and fields from legacy systems.
• Migrated data from legacy applications to Salesforce using Import Wizard, Data Loader utility and ETLtools.
• Deployed salesforce components across various Sandbox using Change Sets, Eclipse and Force.com migrationtool.
• Experience in managing Salesforce.com sandbox and production environments.Worked on Page layout customization, page layout assignment based on profiles and created custom links based on user requirement.

TECHNICAL SKILLS

Force.com: Apex Language, Apex Classes, Apex Triggers, SOQL, SOSL, Visual Force (Pages, Components & Controllers), S-Controls, Apex Web Services, Apex Data Loader, Dashboards, Reports, Analytic Snapshots, Custom Objects, Force.com, Eclipse IDE Plug-in.

Business Process: Service Requests and Activities, Opportunities, Quotes and Proposals, Order Management, Campaign Management, Case Management, Contract Management, Pricing, Approval, Partner Deal Registration, Data Cleansing and De-duplication, Agreements and Entitlements.

Operation Systems: Windows XP/Vista, 7, 10, UNIX.

Languages: Java/J2EE, SQL, HTML, Apex, Unix, C, PYTHON.

Databases: MYSQL, SQL Server, Oracle, SQL*Loader, MS access, Informatica.

Web Technologies: HTML, XHTML, CSS, XML, Java Scripts, Shell, Web Services, SOAP, UI, AJAX.

SDFC coding: APEX Classes & Triggers, Components, Visual force pages, Developer Console.

Project Management: Agile.

PROFESSIONAL EXPERIENCE

Confidential, PHILADELPHIA,PA

Salesforce Developer

Responsibilities:

• Designed and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application.
• Agile Development Methodology was followed for the implementation.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Cases, Opportunities, Products, Opportunity Line Items, Leads, Campaigns, Reports and dashboards.
• Designed and deployed the Custom objects, Custom tabs, Entity-Relationship data model, Validation rules, Workflow Rules, Email Alerts, Auto-Response Rules, Page layouts, Components, Visual Force Pages to suit to the needs of the application.
• Developed a Visual force page and assigned to Home tab displaying Approvals, Tasks and multiple object links using Components.
• Created Visualforce Components to minimize the code and Re-use of components in different Visual force pages.
• Created Tabular,Summary,Matrix and Joined Reports using standard and custom Report Types.
• Created Visual force pages for custom search and display of results. Developed Sound-Ex Algorithm for search.
• Created multiple Visual force pages using Java script, JQuery, HTML data tables and CSS.
• Created and updated the fields, lookup filters, buttons,Apps,tabs and links.
• Used Data loader for data management in force.com platform and Knowledge in cast Iron.
• Managed the Sandbox Environment and refresh the sandboxes and created the new Sandboxes for business needs.
• Hands on experience in Administration setup like manage Users, Security Control and Data Management.
• Created button based Java script Pop up, which creates a Mentor entry using different Record Types.
• Worked on provisioning of community users, profiles and setup the community using community builder.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Integrated the web services by generating the necessary stubs from the WSDL files for extracting the data from the home grown applications by using the home grown web services.
• Built login flows for community users to collect valid email and phone from users.
• Visual Force Pages, Apex Classes and Apex Trigger to extend functionality of Campaign Management System.
• Developed custom File Utility to upload complex Campaign Data through CSV file. Developed offer functionality for managers to track the orders generated through various campaigns.
• Worked on Profiles,Permission Sets, Roles, Groups, and Sharing Rules to maintain security.
• Created test classes to cover functional use cases of Apex codeand Deployed and migrated code using changesets.
• Used Lightning technology like building mobile apps visually by Lightning app builder and it is easily modifiable
• Performed integration of salesforce.com with other orgs via real time, using web services like SOAP API and REST API.
• Implemented Environmental strategy and best practices and Implemented webservices to push and pull data from Salesforce.

Environment: Saleforce.com platform, Apex Language, Triggers-Control, Visual Force (Pages Component & Controllers), SOSL, SOQL, Force.com IDE, Eclipse, Data loader, Salesforce.com Data Loader Force.com API, Workflow & Approvals, Reports, Custom Objects, Salesforce Communities, Custom Tabs, Email Services, Security Controls, HTML, Java Script, Web Services.

Confidential, PITTSBURGH

Salesforce Developer/Administrator

Responsibilities:

• Worked in Agile methodology to achieve high performance and worked in developing apps in service cloud and developing community pages.
• Experienced in writing technical design documentation and building ERD’s.
• Created custom buttons and links on Account and Relationship Group object for generating auto Reports.
• Developed publisher actions for salesforce1 app.
• Proactively created Apex Triggers and Apex classes and also developed and managed complex workflows, approvals, validation rules, assignment rules and system triggers.
• Designed Salesforce Service Cloud console to boost productivity with the dashboard-like interface, reducing clicking & scrolling, making it easy to quickly find/update/create records.
• Implemented Salesforce Lightning Components for small set of users within the organization.
• Developed salesforce Lightning applications using Lightning Components, Controllers and Events and used custom CSS in the components.
• Effectively created the Picklists, dependent Picklists and junction objects to establish the connectivity among objects.
• Executed SOQL queries in workbench and data loader to verify Product/Pricing staging data in SFDC.
• Maintained CPQ tool updated with latest functionality by Installing Apttus CPQ releases.
• Experience in SharePoint Enterprise version and its integration with Salesforce.
• Expert in Salesforce integration with Cloud for data migration in Salesforce CRM by cleansing and eliminating duplicate data.
• Creating Workflow by using SharePoint Designer tool and SharePoint form creation by using InfoPath.
• Responsible for writing SOQL & SOSL queries with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Worked on integration from Sales-force to SQL server working with different aspects of Web Services (SOAP, REST) & web integration with SDFC.
• Using Salesforce Workbench timed SOQL queries to get the most optimized version of the query.
• Used Force.com IDE and Change sets to deploy components into different environments.
• Worked effectively to ensure that the data is protected and is made available to the authorized users by customizing the user Roles, Role hierarchies, Profiles and Sharing settings.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Developed different Visual Force Pages to suit to the needs of the application using different Visual force components.

Environment: Saleforce.com platform, Apex Language, Visual Force Pages, Custom Component, Apptus, Process Builder, Service Cloud, Custom Controllers, Workflow & Approvals, Custom Objects, Custom Tabs, Page Layouts, Email Services, Security Controls, HTML, Web Services, SOAP UI, REST API, SOAP API, Reports, Sandbox, Eclipse IDE Plug-in, Workbench.

Confidential, RESTON VA

Salesforce Developer/Administrator

Responsibilities:

• Collected business requirements from business owners for applications that are owned and need to be bundled and documented them in functional specification.
• Configured different page layouts and customized field level security of fields for different objects. Created page layouts, search layouts to organize fields, custom links, custom buttons, related lists.
• Performed the administrator role by creating roles, profiles and configured the permissions based on the organizational hierarchy requirements.
• Created reports and dashboards for different objects based on the user requirements.
• Performed the activities like insert, update and delete and export using apex data loader.
• Involved in salesforce integration with angularJs.
• Implemented service cloud module which deals with Accounts, contacts, cases, solutions, Assignment rules etc.
• Worked with security and sharing rules implementation at object, field, and record level for different users at different levels of organization and also Single Sign-On (SSO) setup.
• Worked with Milestone PM that helps to track projects, milestones, tasks, blocked tasks, overdue tasks, time and expense budgets and a whole lot more.
• Designed and developed Visual Force pages based on the business requirements.
• Created Apex triggers, and Apex classes based on the complexity of the requirements.
• Designed a responsive website using Bootstrap contents that fit different devices including mobile, tablet and desktop.
• Responsible for Testing - unit testing & integration testing using JUNIT.
• Worked on different relationships between the objects like lookup and master detail relationships.
• Created junction objects and established many to many relationships.
• Designed and Developed the mobile UI screens using JavaScript, Angular JS, JQuery, Html and CSS.
• Automated workflow to keep applications moving quickly through the approval process.
• Participated in major and minor application upgrades and releases; executed User Acceptance Testing (UAT) and regression predefined test scripts.
• Customized Reports and Dashboards to give access to reliable, real-time recruiting application.

Environment: s:Salesforce.com Enterprise Edition, Pages, Data Loader, Reports, Custom Objects, Custom Tabs, Security Controls, Data Management, Profiles, Page Layout, Validation Rules, JavaScript, Angular JS, Ruby, JQuery, HTML.

Confidential

Salesforce Administrator/Business Analyst

Responsibilities:

• Created, designed, implemented and deployed the Custom objects, Custom tabs, validation rules, Workflow Rules, Auto-Response Rules, Page layouts, Components, Visualforce Pages to suit the needs of the application.
• As a business analyst developed detailed work plans, schedules, project estimates, resource plans and status reports.
• Involved in gathering customer requirements from business User teams and spread over to Sales, Marketing and Customer Service.
• Created Custom Objects and defined lookup and master-detail relationships on the objects and created junction objects.
• Customized tabs that worked with various standard objects like Accounts, Contacts, Leads, Campaigns, and Cases.
• Excellent analytical skills in understanding business process and translating into Functional Requirement Document (FRD).
• Developed workflow rules for various tasks and Email alerts as per the requirements.
• Experience with developing Business Requirement (BRD) and process mapping documents.
• Developed Approval process for the application by implementing custom formulas in different stages of approval.
• Worked with Single sign-on, SAML2.0 to enable the user to login to various applications simultaneously.
• Created Custom fields, pick lists, dependent pick lists, and validation formulas to the custom objects.
• Created profiles and implemented Object and field level security to hide critical information.
• Used Apex Data Loader to migrate data such as accounts, campaigns from legacy system.
• Maintained processes of .csv import file updates for customer records into Accounts, Contacts using Data Loader and Import Wizard.
• Applied interpersonal skills to liaison extensively with customers and internal stakeholders and to negotiate requirements.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
• Designed various web pages in Visual Force for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry.
• Created various Reports (summary reports, matrix reports, pie charts, and graphics) and Report Folders to assist Service managers to better utilize Salesforce and configured various Reports and for different user profiles based on the need in the organization.
• Created Customized dashboards for the service representatives and case team members to keep track of the cases assigned to them.
• Responsible for importing data from excel sheets into Leads, Accounts, Contacts and Opportunities using Data Loader, Import Wizard, Workbench and Informatica Cloud.
• Proven analytical reasoning skills, which helped in understanding management and user needs, and being able to efficiently provide adequate solutions.

Environment: s: Salesforce.com Enterprise Edition, Pages, Work Flows,Data Loader, Reports, Custom Objects, Custom Tabs, Security Controls, Data Management, Profiles, Page Layout, Validation Rules, JavaScript, Angular JS, Ruby, Informatica, JQuery, HTML.

Confidential

Salesforce Administrator/Business Analyst

Responsibilities:

• Administrated and monitored the company's Salesforce CRM application supporting a variety of projects within the technology organization and providing reporting and analysis to members of the marketing and company leadership teams.
• Created designs, concepts, and sample layouts based on (UI) User Interface layout principles and esthetic design concepts.
• Analyzed the changes performed in CRM application for marketing, sales etc., translated them to business and functional requirements for Marketing Cloud in SFDC.
• Used Force.com platform for developing feature rich and user friendly VisualForce pages for enhancing Salesforce UI.
• Ensured integrity of CRM data by maintaining data processes and data hygiene.
• Provided end user support, training and coaching on best practicesand Created and managed user accounts and permissions.
• Developed and maintained SFDC analytical reports for management review and planning for accurate forecasting purposes.
• Used Force.com developer toolkit including Apex Classes, Apex Triggers and VisualForce pages to develop custom business logic.
• Customized the Dashboards to the track usage for productivity and performance of business centers and their sales teams.
• Extensively used Data Loader for insert, updates, and bulk import for Accounts, Contacts and Opportunities.
• Maintained and gave permissions to communication templates based on Profiles.
• Worked closely with sales team and business analysts and performed detailed analysis of business and technical requirements and designed the solution by creating new objects to create a new application for "New Accounts" team.
• Involved in field & page layout customization for the custom objects for phase 2.
• Responsible for creating Queues and Workflows rules to share and automate work to the users in the Queue.
• Involved in creating and customizing Email template and configuring them to the email alert within the workflow rule for a standard/custom object.
• Involved in Accounts Merging and Contact Merging, maintaining Public Groups.

Environment: Apex Language, VisualForce, S-Controls, HTML, JavaScript, Page Layouts, Workflows, Approval Processes, Dashboards, Reports, Eclipse, Sandbox, MS Visio, Production environment.