OBJECTIVE:

• To obtain a direct or contract - to-hire position as technical project coordinator or business and process analyst within a dynamic, technology driven organization that will utilize a talented, experienced and cross-skilled individual that seeks an environment providing demonstrative administrative interaction, focused team participation and clear opportunities for further advancement.
• To obtain relevant technical and project management s.

SUMMARY:

• Detail-oriented project coordinator and business process analyst capable of thorough development, execution and follow up.
• Extensive familiarity with executive level functions and finding compatible technical solutions and support.
• Acknowledged ability to responsively adapt and quickly comprehend administrative support necessities.
• Results-driven leader, focused on elevating productivity and efficient use of resources.
• A dynamic team member adept in clear communication, prioritized multi-tasking and peer motivation.
• Able to take needed initiative and creatively function in fast-paced and varied work settings.
• Experienced and responsible professional, dedicated to quality performance.
• Business Process Analysis
• Technical Project Design and Management
• Information Systems - Support, Design and Analysis
• Database, Spreadsheet and Reports Management
• Executive Report Writing and Technical Analysis
• Data Integrity and Migration Maintenance
• Intranet and Extranet Design and Support
• Multi-media Presentations Considerations
• Vendor and Service Provider Management
• Sales and Marketing Technical Strategy Development
• Product and Service Demographic Research
• Audio and Video Engineering Issues
• Publishing and Graphic Layout/Design
• Web Collaboration, Conferencing and Meeting Mgmt

TECHNICAL SKILLS:

Database Management: (SQL, MySQL, CiviCRM, MS Access, Lotus Domino, AIX/DDMS)

Advanced Spreadsheet: Manipulation and Analysis (MS Excel)

Project Development and Management: (MS Project and Visio, FengOffice, CiviCRM)

Intranet/Extranet and Portal Services: (Linux, Drupal, MS SharePoint, Lotus Notes, Citrix)

Web Collaboration solutions: (Adobe Connect Pro, WebEx, AnyMeeting)

Multimedia presentations: (MS PowerPoint, Adobe Presenter and Captivate)

Data structuring and markup familiarity: (HTML, SQL, XML, CSS, SGML, EDI methods)

Help Desk application support: (FengOffice, ServiceDesk and Footprints)

Enterprise Resource Planning: (ERP) (Cincom CONTROL, Environ and Socrates, CiviCRM)

Reporting tools: (Crystal Reports, CiviCRM, DDMS Report Writer, MS Word)

Document Archiving processes: (CiviCRM, Drupal, Adobe, Citrix, SharePoint)

PROFESSIONAL EXPERIENCE:

Confidential - McLean, VA

Business Intelligence Analyst

Responsibilities:

• Integral member of a short-term project to assist in the effective migration of two enterprise level, business intelligence systems into a third, centralized corporate system.
• Assisted the corporate IT Projects team in the assessment of legacy reporting needs for both the corporate executives and for managers and auditors, across the various retail-level, international hotel locations. Collated reporting requirements for International technical development team for the Hilton World-wide Brand. Utilized Crystal Reports and Microsoft Reporting Services to audit data elements used amongst the cross-systems platform. Assessed requirements for redesign considerations, integrity of legacy reports and for improvement requirements for the new reporting business processes.
• Contributed to new user manual and needs, for the end-users of the augmented business intelligence system and its new reporting tools.

Confidential - Arlington, VA

Project Manager

Responsibilities:

• Based upon several exploratory meetings, assessed clients needs to migrate from disparate paper-based documents and shared-drive spreadsheets/files to a centrally managed and uniform database records system, within low-cost budget affordable to a small non-profit. Subsequently proposed an open-source solution, within a webhosted intranet site.
• Designed, modeled and customized the CiviCRM 4.x (integrated CRM suite utilizing MySQL) application, installed along with Drupal 7.x as the CMS, within a hosted Linux (LAMP) environment, to contain all client specified data element and business process requirements; utilizing Feng Office as project management utility.
• Utilized various ETL strategies and techniques to migrate raw/legacy data concerning client’s business processes and detailed constituent records into CRM-Database, including the accommodation of various outside-project data collection methods and applications.
• Provided detailed development, administrative and user documentation. Performed comprehensive and extensive client, utilizing numerous in-office and webinar sessions.

Confidential - Rocklin, CA

Business Process Analyst / Technical Project Manager

Responsibilities:

• Directly assisted CIO in tracking and managing ongoing technical projects, merger-related issues and identify upcoming IT needs; departmental liaison for CIO; providing planned and as-needed internal and end-user on various system and networked applications.
• Tasked with providing IT support to other projects including: Product Development Process Design for the Mobile Video Phone endpoint device product; collaboration on new Communication Center builds and the selection and implementation of an internal SQL-supported Help Desk solution (AdventNet's ServiceDesk).
• Project Manager responsible for auditing and implementing company conferencing and web collaboration platform (Adobe Connect Pro platform and Premier Global), negotiating service provider contracts for conferencing and mobile devices.
• Provided cost and use analysis; managed assets and contracts for company-wide, internal telecom needs, directly managing vendor accounts and contracts with top national and local exchange service providers, (Verizon, Sprint, XO Communications and others).
• Provided rapid and real-time technical support and event management to CEO and Senior Management for audio/video conferencing, document sharing and web collaboration needs.

Confidential - Sacramento, CA

Technical Business Analyst / Report Designer and Writer

Responsibilities:

• Assisted the Applications Senior Systems Analyst and Accounting staff in the creation and modification of domestic and international financial reports, system queries/views and end-user functionality, in a Citrix and Numara Footprints (issue management) environment, for domestic and international consistency and financial accountability.
• Utilized Intuit's MRI Report and View Writer to modify existing and create new financial reports, system views and automatic spreadsheet (Excel/.csv) export capabilities; developing new reporting logic and methodology, utilizing Microsoft SQL Server Management Studio, to fine tune and recalibrate Transact-SQL driven report fetches and streamline proprietary (IRES for MRI) application logic.

Confidential - Sacramento, CA

ERP Specialist / Database Conversion, Maintenance and Migration

Responsibilities:

• Analyzed legacy data from numerous and disparate data sources, using SQL queries, front-end application utilities (workflow and accounting software), MS-Excel and Access. Utilized Crystal Reports to generate textual flat-file data migration scripts, via SQL queries and text/spreadsheet-parsing macros, for upload into Enterprise Resource Planning (ERP) platform (Cincom's CONTROL, Environ and Socrates).
• Created data dictionaries and conversion protocols for legacy data elements for ERP platform’s data parameter requirements; creating and running utilities to generate reviewable Crystal Reports and Excel Spreadsheets to verify and validate the quality, accuracy and maintainable integrity of migrating data elements.
• Interviewed staff of all departments within a complex, industrial manufacturing facility for human practice business rules, following up with user to new platform; presenting continuous project progress, confirmation of data integrity and department specific reports to executive admin and continuously worked and counseled with technical staff, vendors and involved co-workers.

Confidential - Fairfax, VA

Technical Project Analyst / Administrative Database and Information Specialist

Responsibilities:

• Worked to create industry-recognized parameters data dictionary and data submission manual for the PERI’s nationwide Data Exchange program, to reflect management benchmarking and performance measurement for the public sector. Also managed internal data in MS Access and MSSQL, including records for digital document archiving and intranet/extranet (FTP, flat-file, .csv), privileged access and submission involving SharePoint and Citrix platforms; assisted in administrative reporting for client grant management.
• Reviewed stand-alone and simple networked office environment and affiliated business needs, developing an intranet/extranet solution for best business practices, utilizing Adobe’s document management, with SharePoint and Citrix.
• Utilized and implemented client solutions requiring setup and development of FTP, Microsoft SharePoint and SQL server databases to receive and maintain numerous and varied data source input, analyzation, reporting and review. End-user formatting and data transmission, involving use of MS Excel and Access, FTP, SQL and Lotus Notes.

Confidential - Falls Church, VA.

Administrative Claims and Records Assistant

Responsibilities:

• Utilized proprietary health system software apps for reporting, analyzing and auditing healthcare claims; compiling results and statistics in MS-Excel and Access, for auditing review.
• Obtained relevant and varied documents, from numerous company archives, digital and paper-based files, for review, comparison and analysis.

Confidential - Chantilly, VA

Supervisor of Data Processing Department / Administrative Information Specialist

Responsibilities:

• Met statistical data requests and provided administrative reports from AIS/DDMS system and databases; while supervising Electronic Data Processing staff in data-entry, error-control and other departmental duties.
• Administrative projects including new data element uploads, updates and anomaly correction using MS Excel, Word and Access, DDMS Report Writer, generating custom and tailored account reports for sales executives and representative’s client/customer requests, in MS Word and Excel.

Confidential

Data Specialist

Responsibilities:

• Developed and maintained front-end Access utility and backend SQL databases for materials tracking and shipping/receiving; generating administrative and Action Needs reports for Materials Coordinator; meeting needs between the Fairbanks office and Alaskan North Slope (Prudhoe Bay) oil-field construction sites.