OBJECTIVE

• Highly motivated team player seeks career opportunity as an EDI Project Manager/Team Lead with a proven record of success in process improvement initiatives, customer relations, managing large - scale and complex projects where diversified skills and talent will make a profitable contribution while providing career growth and advancement in health care industry.

SUMMARY

• As a Project Manager and Technical Interface Lead with over 10 years of professional work experience, managing large, complex, projects through the entire project management lifecycle (initiating through closing) specializing in customer support and responsible for technology specific components consistent with the deployment of RelayHealth solutions into the customer's environment (large hospitals throughout New Jersey).
• Proficient in project managing and coordinating strategic initiatives with large cross functional teams and the importance of getting the job done on time and within budget with a high level of customer satisfaction.
• Strong experience in Electronic Data Interchange (EDI) between different hospital systems.
• Exceptionally hard-working, responsible, conscientious, innovative, detail and results oriented and a reliable employee with problem-solving abilities and great oral and written communication skills.
• Strong knowledge of healthcare/medical terminology.
• Proven ability to lead seamless implementations and improve workplace productivity through process improvement and standardization.
• 10 plus years of Project management and Technical Interface Lead experience.
• Certified in EPIC Bridges Interface module.
• Certified in EPIC Data Courier (DC) module
• Certified RelayHealth Clinical Trainer.
• Expertise with Healthcare Industry standard messaging formats (e.g., HL7, XML)
• Expertise in presentation, estimation and following through the project completion.
• Expert in working with Practice Management Systems (PMS), Electronic Medical Records (EMR) and Laboratory Information Management Systems (LIMS).
• Organized recurring internal and external meetings and presentations.
• Analyzed requirements to create a scope document.
• Identified and documented development required.
• Excellent interpersonal, communication and leadership skills.

TECHNICAL SKILLS

Databases: Oracle 9i, SQL Server 2005, MySQL, Sybase, PostgreSQL Informix, etc.

Operating Systems: Windows 7, Vista, XP, 2000, UNIX and Mac.

Softwares: Adobe Acrobat, Service Desk Express Active Directory Users and Computers, RDP, Server, Microsoft Office 97-2013, Excel, PowerPoint, Access and Dos, Sales Force, SharePoint, eGate.

PROFESSIONAL EXPERIENCE

Confidential

Integration Team Lead/EDI Interface Analyst

Responsibilities:

• Primarily responsible for maintaining the Electronic Data flow of HL7 messages between different hospitals systems.
• Other responsibilities include maintenance of live interfaces, incidents, testing activities and guiding teammates working under my supervision.
• Worked closely with Application Analysts, Operations, EPIC and other Vendors to triage, diagnose and resolve all or any interface production support issues to the satisfaction of the end user.
• Had to troubleshoot in interface engine - eGate by skipping a bad message, re-submitting a message and so on.
• Lead the configuration of new interfaces and enhancements to existing interfaces for EPIC applications and their corresponding ancillary systems.
• Supported the go live of new EPIC module RADIANT.
• Supported the go live of CPOE (Computerized Physician Order Entry).
• Worked closely with the Radiant team to develop test scripts and to co-ordinate integrated testing before the go live.
• Help resolve the ongoing fatal errors in the interface.
• Managed team of 3-4 people and distributed the tasks efficiently.
• Worked with programmers and provided pseudo codes to customize interfaces going to downstream ancillaries.
• Trained staff internally to use new tools available with the newer version of EPIC.
• Worked with team to understand and implement new features that came after upgrading to a newer version of EPIC.
• Acted as the main contact between EPIC Bridges and other hospital system when reporting and\or resolving day to day errors and issues.

Confidential

Project Manager

Responsibilities:

• Worked closely with hospital (Atlantic Health System) team and RelayHealth staff to prepare them for migration to HIE (HealthCare Information Exchange).
• Worked with Atlantic Health System, Vendor and RelayHealth to define goals, drive execution, and validate results.
• Managed the customer relationship by serving as the Project Manager and Central Point of Contact.
• Used keen business sense to identify trends, needed skills, and business demands in order to predict and fulfill customer needs.
• Develop strategic relationships with client executives, project managers, and subject matter experts to embed RelayHealth into the overall culture.
• Managed deployment specialist and their activities for the Clients (Hospitals and physician’s office).
• Develop plans for specific objectives related to service deployment and monitor progress toward the goal.
• Provide account management and technical support to deployed practices, providers, and patients.
• Participated in strategic presentations and meetings and did workflow analysis for new projects.
• Organized and handled multiple tasks while maintaining focus on client satisfaction.
• Responsible for all aspects of the development, implementation and testing with various hospital systems to get results (lab, radiology, transcription), ADT and CCD into Electronic Medical Record Systems or into RelayHealth’s Result Manager.
• Work with Subject matter expert for interoperability (Single Sign On, patient context, etc.) which allows for RelayHealth’s messaging capability between patient and provider to become a permanent piece of the Electronic Medical Record.
• Initiates kick-off meeting to define team, scope, milestones, and timelines.
• Closely collaborate with business partners, realization team members, vendors and various regional and national IT groups to achieve project deliverables.
• Develop detailed project plans. Manage the risks and issues affecting projects. Utilize escalation procedures to resolve issues and ensure accountability and follow-up to the issues before they impact timeline and quality of deliverables.
• Ensure that scope and requirements are final and support business needs/roadmap.
• Maintained an ongoing issues list through completion of the project.
• Walk through the process with the all the parties explaining the timeline and steps involved in achieving the go live date.
• Coordinate all activities pertaining to the interface including, but not limited to problem identification and resolution.
• Conducted testing workshops and troubleshooting sessions.
• Worked with virtual teams in California to ensure technical and strategic feasibility on customer engagements.
• Performed appropriate follow up on all change requests to ensure timely delivery and make certain that change requests meet client expectations.
• Sent out meeting minutes and action items after all meetings.
• Improved communication and increased efficiency in areas of team building and vendor management by involving peers, managers, executives, and other teams.

Confidential

Project Manager

Responsibilities:

• Proactively consult with clients, evaluate documentation and steer working sessions to clearly define and address customer needs and provide workable solutions vital to building solid business relationships.
• Walk through the process with the all the parties explaining the timeline and steps involved in achieving the go live date.
• Assist management for fine tuning the Go Live process.
• Interacted with the cross functional executives such as project owner, business owner, project sponsor, development manager, infrastructure, legal, compliance, and information security to decide the scope of the project and plan budget.
• Act in liaison role for off shore development team, clients, vendors and developers.
• Discussing and going over the list of modules (Demographics, insurance, past medical history, medication, scanned images, prescriptions, patient notes, etc.) client needs to extract.
• Ensured the new EMR Vendor about the feasibility of moving the requested modules into their system.
• Reviewed the specs and ensuring the data compliance.
• Extract the data from their old EMR or PMS system efficiently without hampering normal database operations.
• Prepared quotes based on the work involved and information requested.
• Responsible for obtaining approval of the project through the steering committee.
• Design, develop, and implement structured processes and tracking & reporting formats for project planning and schedule management to aid in preparing project timeline.
• Responsible for resource allocation and other estimates.
• Simultaneously working with the development team to ensure on time delivery of converted data as per Client satisfaction.
• Overlooked team member’s work and helped them complete the on hand projects.
• Develop resource, risk, quality, and cost and scope management plan.
• Develop business process models based on client requirements.
• Identifying and re-structuring business procedures.
• Responsible for engagement execution within a formal Statement of Work.
• Conduct Risk Review & Contingency plans.
• Define quality gates for each project methodology phases.
• Determine the success criteria of each deliverable.
• Track milestones on a regular basis by co-ordination with both business users and the technical teams.
• Worked on legacy system’s conversion and product specifications.
• Upgraded and analyzed product specifications for converted database.
• Created documentation for company policy and procedures.
• Continuously monitoring adherence to HIPPA compliance norms.
• Manage changes to the project scope.
• Attended Project Team and other status meetings to document issues, risks, and action items and providing tracking in these areas.

Confidential

Project Manager\Lead Technical Interface Analyst

Responsibilities:

• Account Management for client and Vendor relations.
• Plan, organize and manage large and complex projects.
• Facilitate identification of project risks, develop and assign responsibility for mitigation actions, manage mitigation plan.
• Involved in finalizing resource allocation based on Client's need.
• Identifying and re-structuring business procedures.
• Provide team leadership in unit, integration and acceptance testing.
• Ensure on-going HIPPA compliance.
• Oversaw and managed the technical aspects of medical interface installation projects from kick-off through follow-up to assure client-requirement projects followed established timelines and assisted in promoting efficient progress to completion.
• Handled approximately 70 projects at a time.
• Acquired/introduced new Vendors to the Company.
• Conducted conference calls for implementation with leading vendors and clients.
• Coordinated and facilitated bridges and interfaces implementation operations with vendors and outreach laboratories.
• Worked closely with developers to make sure new solutions were working properly for customer and internal systems.
• Planned and worked on a variety of projects including end user training, documentation and mentoring, analysts, vendor relations and cost reduction.
• Followed up with internal and external customers’ for satisfaction and resolution.
• Investigated issues reported by customers in a timely and efficient manner.
• Practiced strategies to manage challenging circumstances with clients.
• Experience using SQL Server Management Studio, Sybase and Visual Studio 2005.
• Reorganized and supervised a fragmented team of IT Field Technicians through team meetings, efficient site mapping, established communications and follow-up procedures. Resulted in project completion, improved on time delivery and customer satisfaction by 80%.
• Served as a liaison between Account Sales Representatives, Field Technicians and Clients by bridging communication, identifying roadblocks, establishing timelines and milestones to meet the client’s requirements.
• Trained, assisted and mentored new employees.
• Worked independently and with limited supervision.