Associate Business Analyst Resume

TECHNICAL SKILLS

Organizational Tools: Atlassian JIRA, Bizapp, Solarwinds Service Desk, Manage Engine Service Desk Plus

Configuration Tools: Github

Modeling tools: Balsamiq, MS Visio, Visual Paradigm

Office Tools: Microsoft Office Suite, MS Project

RDBMS & DB tools: Oracle 10g, SQL Developer, MySQL, PL/SQL

Operating System: Windows and Linux

Testing: Functional Testing, Integration testing, Regression Testing, Usability Testing, Performance Testing

PROFESSIONAL EXPERIENCE

Confidential

Associate Business Analyst

Responsibilities:

Worked as a Product Owner for JIRA modules: Agile Scrum, IT Help Desk and HR Help Desk
Lead the team for migration of Service Desk from Solarwinds to Atlassian JIRA. Prepared training documents on usage of the tool for internal use.
Requirement Elicitation: gathered and analyzed Business Requirements for the product.
Created Use Case Documents, Business Process Flows, Business Requirement Document, Functional Requirement Specification, Wireframes and UAT Test Cases.
Created UML and Sequence Diagrams using MS Visio, Visual paradigm
Worked in Waterfall and Agile methodologies of Software Development Life Cycle.
Prepared and finalized Product and Sprint Backlogs
Analyzed and responded to the RFP documents to map the requirements with the product features
Worked with SME and Implementation Analysts to identify new requirements to the product.
Conducted Stakeholder Interviews and translated Business Objectives into System Requirements
Prepared Policy and Process documents for IT department which were approved and published organization wide.
Involved in designing front - end User Interfaces
Worked closely with the product development team to clarify the Business Requirements
Executed Functional Testing to ensure the development has been completed as defined in the FRS
Maintained and updated Product Documentation and Catalogues.
Involved in setting up and managing the KPI for IT team
Handled Change Management Process for IT projects through ChangeGear by raising RFC and performing review checks
Prepared Root Cause Analysis document for IT outages
Conducted IT Induction Program for New Employees on HIPAA and IT Security
Worked on Data Analysis with the use of Pivot Tables, VLOOKUP function and creation of charts and graphs in Microsoft Excel
Prepared Gap Analysis document to identify the attributes required to be developed in order to implement the new requirement
Prepared FRS document for the latest PQRS measure list released by CMS
Configured Sentinel Rules to implement each of the PQRS measure in Jiva™ ( Confidential Product)
Worked in IT procurement by co-ordinating with Procurement team, Finance Team and the IT department
Played a major role working with various vendors to choose the best tool to be used for IT department. Prepared Cost Benefit Analysis document to compare various products and choose the best available product/ vendor
Participated in Internal and External Audit for IT Department

Confidential

Associate Software Engineer

Responsibilities:

Analyzed new requirements/defects from clients and translated them to user stories
Reviewed Product Documentation after each iteration and updated CMDB for every client
Prepared and executed Installation Qualification documents for data migration projects for ARISg, IRT, SIR and Register both for existing and new customers
Participated in customization of application for various clients based on the requirement specification
Responded to customer requirements with respect to changes in application configuration and maintain the SLA
Actively involved in gathering the requirements and preparation of documents.
Involved in understanding the requirements. Created Test data and test scenarios, performed smoke testing, Functional testing, Regression testing, Performance testing.
Assisting the Team Leader in preparing the Validation Plan (VP). Prepared Test Case documents.
Actively involved in preparing UAT script i.e., Product Qualification (PQ), Operational Qualifications(OQ), Configuration verification (CV), Configuration Specification document, and Traceability matrix document.
Actively involved in providing the application support on the ARISg application for various clients during UAT, Validation and Production Phase.
Sending daily status report to Team lead and Manager.
Shared customer specific reports on weekly and monthly basis
Deploying the application on the WebLogic for the testing and training purpose.

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