SUMMARY

• Over 7 years of experience in Information technology and 5 + as salesforce developer on CRM platform using visual force, project management, operational analytics, maintain quality assurance so as to improvise the process.
• Performed salesforce administrator responsibilities.
• 2+ years of experience in Tableau Desktop, developed responsive Data visualization Reports and Dashboards using feature such as Data Blending, Calculations, Filters, Actions, Parameters, Maps, Extracts, Context Filters, Sets, Aggregate measures etc.,
• Efficient in SSA Salesforce.com and Force.com Platform.
• Proficient in Salesforce.com CRM integration, developing and deploying the custom integration solutions. Good skills in creating, troubleshooting, modifying APEX code and Visual force pages.
• Experience on working with firewall/proxy service while configuring web service API’s.
• Hands on experience on working with Object Oriented Languages like C, Java experience and web technologies like HTML, XML, Java Script, JSP and WSDL.
• Involved in various stages of Software Development Life Cycle including analysis, requirement engineering, architecture design, development, enhancements, testing, deployment and maintenance of the enterprise applications.
• Proficient in standard Salesforce configuration, which includes page layout, workflow rules, Approval Processes, Record Types, bulk Triggers, Assignment rules, Validation rules etc.
• Experience in building Custom Applications, which includes Administration, Configuration, Support experience and Implementation with Salesforce.com platform.
• Proficiency in using Apex classes and Triggers, Visual Force, Force.com.
• Communicated with the higher Business Users to enable business process using SFDC.
• Expertise in CRM processes such as Sales, Marketing, Customer Service and Customer Support.
• Skilled at administrative tasks such as creating profiles, roles, users, page layouts, email services, Approvals, Workflows, Reports, Dashboards, Tasks and actions.
• Proficient in customizing Custom Objects, Custom fields, role based page layouts, custom Tabs, Custom Reports, Report folders, Report Extractions to various formats, Designing Visual Force Pages and various other components as per requirements.
• Implement security and sharing rules at object, field, and record level for different users at different levels of organization.
• Create junction objects and implement various advanced fields like Pick list, Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates, and Email generation according to application requirements.
• Implemented complex visual force pages involving several static resources, CSS files, JavaScript and JQuery.
• Experience in creating Database Tables, Constraints and Stored Procedures using SQL Server .
• Extensive experience in working with Tableau 8.0 Workbooks, Intelligent Dashboards.
• Excellence in using Tableau functionalities for creating different Requests, Filters, Charts, Interactive Dashboards with page and dashboard Prompts.
• Expertise in Tableau v8.x/7.x/6.x.
• A skilled problem solver and an efficient team player can effectively work in both independent and collaborative work environments with excellent communication and inter - personal skills.

TECHNICAL SKILLS

Salesforce.com: CRM, Apex, Visualforce Controllers, Workflows, Approval processes. Email Templates, Formulas, Validation Rules, App Exchange. Sandbox testing, Apex Data loader, Custom Cloud salesforce.com Reporting and analytics of sales, service and app exchange application for code backup and sub versioning within salesforce.

Databases: Oracle 10g, SQL Server 2005 and Oracle SQL Developer

Operating Systems: Windows and UNIX

Languages: SQL, PLSQL, HTML5, Apex and Java script

Tools: Force.com Explorer and Force.com IDE for EclipseAgile

SFDC Technologies: Apex triggers, Apex custom Controllers and extensions Force.com, Apttus, IDE (Eclipse), SOQL, SOSL, DML, Jenkins, GITBeach

Workflow: time-dependent actions, Field updates, Email alerts, task creation and Custom Object development; Field creation, Page Layout creation/editing, Related list customization, Record Types, Field Level and Object level security, role hierarchies, sharing models:

SFDC Standard Object Configuration: Campaigns, Leads, Accounts, Contacts, Opportunities, Price Books, Products, Assets, Contracts, Cases, Solutions, Ideas, Cases, Solutions, Ideas, Queues, Quotes. Reports, Dashboards, Formula Fields and Cross Object Formula Fields Configuration Skills, over all User Management, Security and Sharing Model, Translation Workbench, Email and Document Templates.:

Tableau: v8.x/7.x/6.x, 11.1.1.7/1.5 , 10.1.3.4.x.x

Databases: DB2 OS390/UNIX, DB2 OS/390 7/6/5, DB2 UDB 8/7

PROFESSIONAL EXPERIENCE

Confidential, Mountain View - California

Sr. Salesforce Developer

Responsibilities:

• A primary objective of this project is to configure Salesforce and integrate marketing tool with Salesforce.
• Handled complete integration with salesforce and marketing tool, apex class, visual force pages, according to the client’s requirement.
• Aptness in salesforce.com sales with in-depth knowledge on CRM Business processes for Example Lead management, Account and contact management, opportunity management, Forecasts and Territory Management.
• Proficiency in sales process levels like Lead Generation, Lead Qualification, Web-To-Lead, Lead Assignment, Auto response rules and Lead Conversion.
• Skills required developing and deploying Apex classes; Visualforce controllers and triggers using Eclipse based Salesforce.com IDE.
• SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Designed and developed SFA based Application on Force Platform in Salesforce environment with Apex programming language at backend and Visual-Force pages as user interface.
• Used Force.com developer toolkit including Apex Classes, Apex Triggers and Visual force pages to develop custom business logic.
• Integrated the Web Services for extracting the data from external systems to display in the pages of salesforce.
• Specialist on Opportunity and Order Management for LiveRail sales processes and provides end user training/support on sales processes in salesforce.
• Worked on email-To-Case setup, case assignment rules and queues.
• Configured and deployed My Domain setup on salesforce development and production instances to facilitate salesforce instance split process.
• In order to improve efficiency and save users time, have executed sales process for opportunities and orders using salesforce1 Mobile app.
• Aptness in administrative tasks like creating Profiles, Roles, Users, Page Layouts, Approvals, Workflows, Validation rules, Reports and Dashboards.
• Edited Custom objects, Page layouts, Custom tabs and other components as per the requirements.
• Created page layouts, record types, apps based on user requirements.
• Proficiency on Data Sharing model with in depth understanding on Organization wide defaults, role hierarchy, sharing rules, Public groups and manual sharing of records.
• Created workflow rules and time triggered events to send email alerts and make field updates to implement business logic.
• Sandbox for testing and migrate metadata components to the deployment instance after testing.
• Created and customized the objects, lookup fields, master detail relationship and data model on the objects.
• Proficient in wave analytics lightning.
• Created various lenses and dashboards to analyze the data.

Environment: Apex Data Loader, Saleforce.com platform, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services Security Controls

Confidential, Wayne - PA

Salesforce Developer

Responsibilities:

• Connected with the numerous business users in order to procure CRM implementation requirements.
• Maintained and configured user profiles, roles, assigning permissions, create security tokens, validation rule, and installation upgrade.
• Created numerous custom objects, tabs, components and visual force pages and controllers.
• Developed APEX triggers, Classes, Test methods &Visual Force pages to implement the custom functionality. Developing API, and understanding documents using REST.
• Permit different data format include XML using REST/SOAP.
• Maintained CPQ tool updated with latest functionality by installing APTTUS CPQ releases.
• CustomizedAPTTUSAdd-In for client with custom fields, workflows, and reporting.
• Created Email templates in Text, HTML and visual Force necessary for the application.
• Modified the existing code to get data enhancements from rally to sales force.
• Performed the data validation to meet all test condition requirements.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Designed high level customized Visualforce pages using extension controllers, custom controllers and standard controllers.
• Created few workflows and reports on Salesforce.com platform.
• Connected with business dealers in order to make business process better using SFDC.
• Implemented APEX Classes, Controller Classes and APEX Triggers to meet the functionality requirements.
• Used the web services by making the changes from the WSDL files to extract the data from the homegrown applications by using the homegrown web services.
• Created workflows and approval processes for asset management and opportunities.
• Used salesforce.com application in order to plan activities and edited the apps to meet the requirements.
• Troubleshoot the mappings and checked the data movement using breakpoints.
• Used data loader to attach the files to objects such as Accounts, Contacts, opportunities and Activities.
• Obtained the data from salesforce applications to external databases such as Oracle10g to get the data through Informatica Power Center.
• Proficiency in Data mapping to implement detailed system test plans.
• Skilled in using email templates in HTML and Visual force
• Tested and migrated the code to the deployment instance using Sandbox.
• Connected with theSalesforce.com premium tech support team on a regular basis.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Pages, Data Loader, S-Controls, HTML, Apex Triggers, Web Services, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Informatica, SAP, Oracle 10g, Eclipse IDE Plug-in.

Confidential, Chicago - IL

Salesforce Developer

Responsibilities:

• Implemented and customized Salesforce Customer Relationship Management (CRM) for Marketing, Sales and Case Management.
• Implemented Visual force pages to convey the status of the customer to the sales team and executive team globally.
• Developed triggers to meet the complex business rules on custom objects by following Apex Best Practices.
• Developed and tested SFA based Application on Force.com Platform in Salesforce.com environment with Apex programming language at backend and Visual force pages as user interface.
• Actively participated in the design and development of custom Visual force search pages on Accounts & Opportunities and the Visual force Controllers.
• Well versed with the process of detailed analysis of business and technical requirements and designed the solution by customizing various objects of Salesforce and using other Platform based technologies like Visual force, Force.com and Web Services.
• Designed Apex Classes, Controller Classes and Apex Test Classes for various functional needs in the application.
• Expanded deployment for customer service reps, partner portal users, and customer portal users.
• Data integration and migration from legacy Mainframes and excel sheets, using Pervasive for Data Integration, and data loader.
• Built custom License management app for the services team that tracks software license purchases and makes it easy for customers to log in to the portal and download new licenses.
• Implemented Chatter, and developed visual force page for the mobile application.
• Developed the interactive dashboards for the team members to monitor the cases assigned to them and share insight across the company.
• Created workflows and assignments rules in order to give apt routing of leads to the marketing members.
• Worked on several summary, tabular and Matrix reports for various user profiles according to the requirements.

Environment: Saleforce.com platform, Agile, Seibel CRM, Visual Force (Pages, Component & Controllers), Salesforce.com Data Loader, Informatica Power Center, Custom Objects, Custom Tabs, Workflow & Approvals, Reports, Email Services, Security Controls, HTML, Web Services, WSDL, Sandbox, Eclipse IDE Plug-in, Oracle 10g.

Confidential, Kennesaw - Georgia

Salesforce Administrator

Responsibilities:

• Excelled in creating and deploying the Custom objects and Custom tabs.
• Defined Workflow Rules, Page layouts, Components, Auto-Response Rules, validation rules, Visual Force Pages to meet the requirements.
• Created and Deployed Custom Objects, lookup fields and master-detail relationships on the objects and junction objects.
• Created custom tabs for various objects and also worked with standard objects such as Accounts, Contacts, Leads, and Campaigns, Cases.
• Expertise in developing Approval process for the application by implementing custom formulas in different stages of approval.
• Created Custom fields, pick lists, dependent pick lists, and validation formulas to the appropriate custom objects.
• Developed field level security to hide sensitive data.
• Used DataLoader and ImportWizard.
• Good Interpersonal skills to interact with customers and internal stakeholders and to negotiate requirements.
• Created user profiles, roles, public groups and implemented role hierarchies, and record level permissions to provide shared access among different users
• Designed some of the web pages in Visual Force for resolving various customer enquiries and Implemented logic for transferring cases to the appropriate queues according to the customer enquiry.
• Worked on different types of Reports (Pie charts, Summary reports, Matrix reports and Graphics)
• Developed Customized Dashboards for case team members to monitor the cases assigned to them.

Environment: Salesforce.com Platform, Apex Language, Visual Force Pages, Data Loader, HTML, S-Controls, Workflow & Approvals, Reports, Custom Objects, Custom Tabs and Security Controls

Confidential, Atlanta - GA

Salesforce Administrator

Responsibilities:

• Gathered and documented all the requirements by communicating with the business team members and implemented all those requirements on salesforce.com platform.
• Worked on the standard objects such as Accounts, Contacts, Leads and Campaigns.
• Interacted with users to analyze the requirements and have implemented it.
• Worked on analyzing technical and business requirements
• Proficient in creating and deploying Reports and Opportunities.
• Engaged with the consultants while working on the solution to meet the requirements.
• Proficient in customizing the Custom objects, Page layouts, Custom tabs, and Components to meet the users requirements.
• Worked on the application set up activities and developed the apps to meet the functional needs.
• Created Custom objects, Tabs, Entity-Relationship data model, validation rules, Components.
• Used Data Loader to insert, update, and bulk import or export of data.
• Created lookup and master-detail relationships on the objects and also created junction objects to relate them.
• Worked on Email templates and configured them.

Environment: Saleforce.com platform, Visual Force Pages, Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Windows XP.

Confidential

Tableau Administrator

Responsibilities:

• Good understanding in analyzing the user requirements and implement it by creating interactive dashboards and reports.
• Involved in designing and creating Dimensional Data model (Star schema) for Dodge Global Network application and ENR Survey reports.
• Worked with CIO of the organization in gathering the requirements to create Project/User Usage Executive Dashboards, International DR’s Usage reports for Sales Executives.
• Developed complex data visualization reports and dashboards related to User Activities, Trends on DGN application and Dodge MarketShare, BuildShare and SpecShare using multiple large volume data sources.
• Created various Data migration monitoring and MarkLogic feed reports to help customer support teams.
• Created Project planning and Defect tracking reports which help Management to keep track of budgets and Project releases.
• Proficient in using tableau features like Data blending, Extracts, Parameters, Filters, Calculations, Context Filters, Hierarchies, Actions, Maps etc.,
• Worked upon the Up-gradation of Tableau Server from v6.0.12 to v7.0.8 and also Created Users, Groups, Projects, Workbooks and assigned Access levels in Server.
• Organized Training sessions for Tableau Power users and created the documents for end-user support.
• Implemented SQL queries for data validation of the reports and dashboards as per the requirements.
• Connected with Performance tuning the reports and dashboards for optimization.