SUMMARY

• Around 7+ years IT experience in various technologies like Salesforce CRM, Force.com platform customization & development and SQL Server Database Administration and development .
• Good knowledge on Apex development in creating custom Objects, custom Tabs, Triggers, Apex Classes, Force.com API, Standard Controllers, Custom Controllers and Controller Extension.
• Proficient in Data Migration from traditional applications to Salesforce using Import Wizard and Data Loader Utility, Informatica Data Loader
• Proficiency in administrative tasks like creating profiles, roles, users, page layouts, Approvals, Workflows, Reports, Dashboards, Tasks and actions, email services
• Implemented application security at Object, Field, and Record level using Profile based security and sharing rules for different users
• Followed Reverse engineering methodologies and developed Business process document and Application process document
• Experience in standard Salesforce configuration that include workflow rules, page layouts, Record Types, Approval Processes, Assignment rules and Validation rules
• Designed custom objects, custom fields, role based page layouts, custom Tabs, custom reports, report folders, report extractions to various formats
• Experience in creating relationships(master - detail, lookup) between objects based on business requirements
• Experience with data migration and updates through the tool App Exchange Data Loader in Salesforce.com
• Experienced in scripting languages like HTML, XML and Java Script
• Experienced in JAVA/J2EE technologies, Oracle and SQL
• Good communication and organizational skills, strong interpersonal and analytical skills
• Team player with good interpersonal skills, strong understanding of fundamental business processes, excellent Communication and Problem solving skills
• Worked as onsite and offshore support for the clients.

TECHNICAL SKILLS

SalesForce.com Technologies: Apex, Visualforce Pages, SOQL, SOSL, Apex triggers, workflows, Approvals, Email templates, Formulas, Validation Rules, Data loader, Dashboards, Reports, Custom objects, Record type, Role hierarchy.

Database Environment: SQL Server

Languages: C, C++, Java, Apex, SQL.

Web Technologies: XML, HTML, CSS, JavaScript.

Tools: Force.com IDE, Data Loader, Informatica, Microsoft SQL Server (SSIS, SSAS, SSRS), MySQL.

Operating Systems: Windows XP/Vista/Windows 7, Linux.

PROFESSIONAL EXPERIENCE

Salesforce Developer

Confidential, Keybank, OH

Responsibilities:

• Worked on various Salesforce.com Standard Objects includingAccounts, Contacts, Reports, Dashboards, EventsandTasks.
• Developed variousCustom Objects, Formula fields, Master-Detail, Lookup relationships, Tabs, validation rules.
• Created various Profiles, Roles, Page Layouts and Configured the permissions based on the organization hierarchy requirements
• Developed variousApex classes andApex Triggersfor different functional requirement.
• Designed and deployedCustom tabs,validation rules,Assignment Rules, Approval Processesand Auto-Responsefor automating business logic.
• CreatedWorkflow rulesand defined relatedtasks, email alerts,andfield updates.
• ImplementedPick lists, Dependent Pick lists, lookups, Master detail relationships, validation and formula fields to the custom objects.
• Extracted and cleanse data usingData Loader.
• Developed severalCustom Reports&Dashboardsto better assist managers and also report folder to provide report accessibility to appropriate personnel.
• Created email templates and inbound emails usingVisual Forcefor clients and customers.
• EnabledChatterfor Organization to effectively communicate with users in the Organization.

Environment: Saleforce.com CRM, Force.com platform, Apex Classes, Chatter,Visual Force Pages, Controllers, Custom Objects, Custom Tabs, Email Services, Workflow & Approvals, Reports, Security Controls, Force.com IDE, Windows

Salesforce Developer

Confidential, NY

Responsibilities:

• Performed the roles of Salesforce.com Developer and Administrator in the organization.
• Interacted with various business user groups for gathering the requirements for Salesforce.com CRM implementation.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Created Custom objects, custom fields, Picklist, role based page layouts, Workflow Alerts and Actions, and Approval Workflow, Validation Rules, Approval Processes, custom Tabs, custom reports, report folders, report extractions to various formats, design of Visualforce Pages, Snapshots, Dashboards, and Email generation according to application requirements.
• Implemented requirements on Salesforce.com and Force.com IDE Plug-in using Eclipse.
• Worked with various Salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports, and Dashboards.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Developed various Custom Objects, Tabs, Components and Visualforce Pages.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Developed Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.
• Maintained user roles, security, profiles, and workflow rules wherever necessary.
• Interacted with the Salesforce.com premium tech support team on a regular basis.

Environment: Saleforce.com platform, Apex Language, Visual force Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom tabs, Email Services, Sandbox data loading, Windows XP.

Salesforce Developer

Confidential, Omaha, NE

Responsibilities:

• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to manage sharing access among different users.
• Developed various Apex classes and Apex Triggers for different functional requirement
• Created Visualforce pages for different page layout and developedCascading Style Sheets(CSS)for creating effects in Visualforce pages.
• Configured Profiled-based IP address restrictions, Organization-wide IP address restrictions and Profile-based login hour restrictions.
• Managed tasks like unlocking/resetting passwords, modifying data and created ad hoc reports.
• Maintained language settings and advanced currency management.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Created page layouts, search layouts to organize fields, custom links, related lists and other components.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
• Used field level security along with page layouts to manage access to certain fields.
• Integrated Microsoft Outlook with Salesforce CRM which syncs email, calendar, tasks and reminders.
• Developed a web-to-lead functionality to Budget .com site which directs leads to Salesforce CRM.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports for different user profiles based on the needs of the organization.
• Created custom Dashboards for manager’s home page and gave accessibility to dashboards for authorized people.

Environment: SalesForce.com Platform, Visual Force Pages, Classes, Controller, Data Loader, Custom Objects, ire, Email Services, Security Control & Windows.

Salesforce Developer

Confidential, Norwalk, CT

Responsibilities:

• Worked on Requirements gathering/project management forSalesforce.com implementations.
• Closely worked with SalesForce.com consultants while implementing the solutions for the needs of organization.
• Developed various Apex classes, Controller classes and apex triggers for various functional needs in the application.
• Worked on various sales force objects like Accounts, Contacts, Leads, Opportunities, Reports and Dashboards.
• Experience in developingSalesforce.comcustom objects and work-flow business rules.
• Created page layouts, search layouts to organize fields, custom links, related lists and other components on a record detail and edit pages.
• Developed and configured various custom reports and report folders for different user profiles.
• Developed time dependent workflows as per the requirement.
• Developed and deployed Workflows and approval process wherever necessary.
• Created profiles, roles and implemented object level, field level and record level security.
• Evaluated Data entry, import processes and ensure proper data quality standards exist for the Salesforce.com application.
• Created multiple visual force pages for various requirement need.
• Integrated the web services by generating the necessary stubs from the WSDL files for extracting the data from internal systems.
• Worked on Encryption of custom fields with the help of master encryption key to encrypt the data.
• Developed project in agile environment and played role of Scrum Master.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.

Environment: Salesforce.com platform, Workflow and Approvals, Reports, Custom Objects, Tabs, Email Services, Apex Language, Visual Force Pages, Components and Controller, JavaScript, Data Loader.

SQL Developer

Confidential

Responsibilities:

• Actively involved in interacting with front-end Java developers, and gathered User Requirement and Online System Specification.
• Created new logical and physical database design to support multi-year conferences for the tables of employees, histories, skills, experience and payroll.
• Created Database Objects like Tables, Stored Procedures, Views, Triggers, Rules, Defaults, user defined data types and functions in SQL Server.
• Created stored procedures and functions to support efficient data storage and manipulation.
• Created/ reallocated database objects on appropriate File groups to ease maintenance and improve data access performance.
• Implemented security by creating User logins, Roles and granting Users access to the database according to their role.
• Extensively worked with Dynamic SQL, Composite data types & Global Temporary Tables.
• Developed user documentation for all the application modules. Also responsible for writing test plan documents and unit testing for the application modules.
• Used UTL JOB to automate the PLSQL procedures and packages.
• Developed Master Detail reports in Reports 6i to meet the requirements of end users within the system.
• Developed scenarios for Unit, Integration testing to ensure that all the components work correctly when integrated.

Environment: SQL Server 2000, Windows 2003, UNIX, SQL, PL/SQL, SQL Loader, and SQL Navigator.

Siebel Developer

Confidential

Responsibilities:

• Worked with Business Analyst to understand the Requirements and validating the Conceptual Design.
• Worked on Siebel Tools, EIM, eScripting, Workflows, Assignment Manager and Data Validation Manager.
• Reviewer of the Technical Design Documents, Unit Test Scripts and the deliverables in Siebel Tools/application.
• Single Point of Contact for all production release and Production Incident.
• Helped the team members to groom in various technical areas like EIM, configuration.
• Preparation of Technical Design Documents and Unit test scripts from Conceptual Design Documents.
• Worked under tight schedules to meet the customer requirements.
• Was involved in coordinating and being single point contact for the SIT, UAT testing phase of various complex modules.
• Worked on Change Requests and Production Incidents.

Environment: Siebel 8.0 Sales, eService, Siebel Tools, Windows 2003.