SUMMARY

• Overall 6 years of experience including Adaptive Program /Project management (Agile/SCRUM/RUP/XP), Business Analysis, Agile/ IT development, Lean Six Sigma methodologies, PMO leadership, Business Systems Analysis/Re - engineering, strategic planning and reporting.
• Experienced in projects in environments such as cloud, data center migrations, mobile applications, web services, SOA etc.
• Knowledge of Scaled Agile Framework (SAFe).
• Experienced in SCRUM based iterative incremental development showing increasing business value every SPRINT. Experienced in techniques such as SPRINT planning, Product Backlog management, Agile estimation, daily SCRUM, metrics such as Burn-down & Velocity charts, Sprint summary report, Sprint review/retro meetings etc.
• Experienced in Agile coaching/mentoring, improving development team motivation, process innovation, SCRUM based emergency procedures, removal of project impediments, working with business/product owner to maximize business value and ROI in shorter period.
• Extensive experience in project/program management life cycle for large application development projects including scoping, estimating, budgeting, scheduling, data/metrics analysis, resource/risk management.
• Extensive work using Oracle Datawarehouse, ETL processes, Oracle Packages, Oracle Stored Procedures and Oracle Database triggers, SQL.
• Extensive experience in designing of Workflow Alerts and Actions, Workflow Approval, Profiles, Role based hierarchy, Sharing Rules, Validation Rules, Case Management, Custom Reports, Report Folders, Report Extractions to various formats, Dashboards, and Email generation according to application requirements.
• Extensive experience in all phases of SDLC and enterprise wide projects deploying web based (J2EE, .NET), client server technologies.
• Extensively used Project/Program management tool CA Agile Central (formerly RallyDev) for Scrum Development/Management.
• Extensively used - HP PPM - Project and Portfolio Management tool to create project plans, scheduling, resource allocation, progress tracking, budget spending, reporting etc.
• Experienced in organizational initiatives around business process improvement, re-engineering using information technology and managing consequent organizational change around people, process, technology.
• Experienced in configuration/release management, continuous integration, rollout of applications/products, product backlog/release prioritization based on criticality, application dependency, business systems availability, cost/risk analysis etc.
• Experienced as a Leader/Liaison between Business and IT/cross functional organizations, requirements gathering (JAD sessions, User stories, Use Case Model) for major business initiatives.
• Extensive experience in enterprise gap analysis, improvement planning and CMM/CMMI process framework implementation from level 2 till level 5.
• Successfully shifted from Waterfall and implemented Agile/SCRUM based Global Development Model Program across multiple enterprise-wide projects in different business units. Implemented Global Delivery Model based on business ROI expectations, onsite- offshore collaborative development mode to achieve reduced Time to Market and cost.
• Highly motivated team player with effective communication skills and strong inter-personal traits.
• Possess outstanding client interaction and relationship management skills.
• Immense ability to multi-task and very deadline sensitive.
• Excellent organizational knowledge with technical and analytical problem solving skills.
• Experienced in effectively working with cross-site teams, across functional boundaries to achieve goals that align with business strategies.
• Very instrumental in delivering successful projects, multiple times.
• Exceptional ability to follow procedures and adhere / perpetuate departmental policies.
• Ability to work with confidential reports and information with complete discretion.

TECHNICAL SKILLS

Incentive Compensation Management: TrueComp SaaS, TrueComp v7, TrueComp v5

ETL Tools: Informatica Power Center 6.x/7.x/ 8.1/8.6.1/9.1.0/9.5.1 (Source Analyzer, Mapping Designer, Workflow Monitor, Workflow Manager, Power Connects for ERP ), Power Exchange, Power Connect

ITSM Software: ServiceNow

Salesforce.com (SFDC): Sales Cloud, Service Cloud, Custom Cloud, Apex Data Loader

Cloud Computing: Force.com, APEX, Visual Force, Force.com apps

OS: WIN 7, WIN XP, WIN NT, UNIX, MS DOS

CRM: SAP CRM 5.0 / 4.0, SAP CRM (Sales Force Automation), Siebel CRM, SAP CRM Support Portal

ERP: SAP R/3 ECC 6.0, 5.0, 3.1H, 4.0B, 4.5B, 4.6C, 4.7, Siebel v7.7

TESTING TOOLS: Test Director 7.5, HP Quality Center 9.2, Bugzilla, HP Application Lifecycle Management.

Agile Tools: Rally Dev

Databases: Oracle 11.5.9, MS Access, SQL Server, SQL, SQL Loader, TOAD, DB2

GUI/Tools: MS Project, Visio, MS Office (Word, Excel, PowerPoint, Visio, Access), XML & HTML

Configuration Tools: Rational Clear case LT, Visual SourceSafe (VSS), Rational Requisite Pro

Other Skill/knowledge: Requirements Gathering & Management, Application design development and Testing, Application Migration.

PROFESSIONAL EXPERIENCE

Confidential - Mountain View, CA

Sr Agile Business Analyst

Responsibilities:

• Responsible for creation of user stories and prioritizing them as per business criticality in the product backlog.
• Represented the Business Services team and was responsible for liaising between the Development services, Test services and the Business.
• Making working partnerships with business/cross functional stakeholders to create enterprise culture of trust and transparency that are essential for Agile development/project management.
• Created various reports (summary reports, matrix reports, pie charts, dashboards) and setup report folders to authenticate users based on their profiles (permissions).
• Responsible for planning and leading the daily Stand-ups, Sprint Planning, Sprint Reviews and Sprint Retrospectives .
• Responsible for creation of training materials related to the new features to be used the end users
• Assisted developers in solution design.
• Assisted testing team by reviewing test scripts and clarifying validation and verification of the solution.
• Created UAT scripts and helped the stakeholders to execute them.
• Customized the Dashboards to the track usage for productivity and performance of business centers and their sales teams.
• Prepare and update a Daily Issues and Action Item Logand follow up with the issues and action item owners for a prompt resolution.
• Leading cross functional teams to execute enterprise-wide initiatives.
• Resolving the technology, resource, customer satisfaction and product quality related issues.
• Understood the product to be built, gathered requirement and created BRD/FRD documents.
• Worked on getting approval on the BRD/FRD documents from stakeholders and presentd the same to the development and testing teams.
• Designed and implemented basic SQL queries for testing and report/data validation
• Served as a resource for analytical services utilizing SQL Server, and TOAD/Oracle.
• Run the SQL queries using TOAD and SQL Navigator to check quality of data
• Identified/documented data sources and transformation rules required to populate and maintain data warehouse content.

Environment: Salesforce.com, Agile Central, Informatica, Apex Data loader, SOQL, Java, J2EE, IBM Websphere,HP ALM, Web Services, SQL Server Tools: MS Project, Visio

Confidential - Sunnyvale, CA

Agile Project Manager / Business System Analyst

Responsibilities:

• Understood the product to be built, gathered requirement and created BRD/FRD documents.
• Worked on getting approval on the BRD/FRD documents from stakeholders and presentd the same to the development and testing teams.
• Making working partnerships with business/cross functional stakeholders to create enterprise culture of trust and transparency that are essential for Agile development/project management.
• Forming skilled development teams, empowering them and ensuring that they are self organized to resolve minor issues. Implementing RUP OAAD, XP practices such as test driven development and re-factoring.
• Created various reports (summary reports, matrix reports, pie charts, dashboards) and setup report folders to authenticate users based on their profiles (permissions).
• Assisted developers in solution design.
• Assisted testing team by reviewing test scripts and clarifying validation and verification of the solution.
• Created UAT scripts and helped the stakeholders to execute them.
• Customized the Dashboards to the track usage for productivity and performance of business centers and their sales teams.
• Prepare and update a Daily Issues and Action Item Logand follow up with the issues and action item owners for a prompt resolution.
• Leading cross functional teams to execute enterprise-wide initiatives. Resolving the technology, resource, customer satisfaction and product quality related issues.
• Designed and implemented basic SQL queries for testing and report/data validation
• Served as a resource for analytical services utilizing SQL Server, and TOAD/Oracle.
• Run the SQL queries using TOAD and SQL Navigator to check quality of data
• Identified/documented data sources and transformation rules required to populate and maintain data warehouse content.
• Scrum Master for Information Technology services web application development team, leading Daily Stand-ups, Sprint Planning, Sprint Reviews and Sprint Retrospectives .
• Provide business case, Risk Management, Managed all project plans, manage procurement, vendor / partner management, Managed Budget, Scope and Stakeholder (Quality) needs.
• Participate in go-no go meetings with stakeholders. Present PMO with lessons learnt documentation along with final implementation plan.
• Facilitated Iteration Planning meetings and coordination of release management activities for deployments.
• Closely tracked iteration progress reporting velocity and managing capacity.
• Developed and implemented repeatable processes related to production and fostered an environment of continuous improvement.
• Planning/executing the IT (Java, J2EE Web based projects) and cross functional projects aligned with business strategies.
• Ensured that the project meet corporate SDLC standards, compliance and industry best practices.
• Coordinating with Product Owner to prioritize requirements/Product Backlog based on Delivery schedule, SPRINT summary, Business Value based on ROI calculation.
• Facilitating Release planning, Agile estimation (story points), SPRINT planning, Daily SCRUM, SPRINT review and Retrospective meeting to track progress, eliminate project impediments and setting strategies.
• Creating metrics such as “Burn-down” and “Velocity charts” for each SPRINT and tuning/adapting the subsequent Product Backlog/development/Release Plan to meet feature delivery deadlines.
• Inviting active participation from customer in user acceptance testing for every SPRINT delivery and focusing on pro-active customer collaboration rather than customer negotiation.
• Researched on current technologies like OpenAPI, OpenId, and payment services etc.
• Representing the PMO group/Steering Committee for project portfolio tracking, Metrics, cost-benefit analysis, Risk Management, issue resolutions etc. Verifying project results with management expectations.
• Coached different teams to transition from waterfall to Scrum. Coaching included understanding estimations, scrum ceremonies, different roles and responsibilities, being flexible, definition of done, velocity vs capacity, reading charts etc.

Environment: -TrueComp v7, TrueComp SaaS Agile Central, Informatica, Java, J2EE, IBM Websphere,HP ALM, Web Services, SQL Server Tools: MS Project, Visio, Plan-IT

Confidential — San Antonio, TX

Agile Project Manager/SCRUM Master

Responsibilities:

• Scrum Master for Information Technology services web application development team, leading Daily Stand-ups, Sprint Planning, Sprint Reviews and Sprint Retrospectives utilizing RallyDev tool.
• Gathered requirements from Business Managers, Supervisors, stakeholders, Data Governance Team and the subject matter experts through meetings to understand needs of the system.
• Responsible for creation of BRD’s, FRD’s and TDD’s.
• Facilitated Iteration Planning meetings and coordination of release management activities for deployments.
• Closely tracked iteration progress reporting velocity and managing capacity.
• Developed and implemented repeatable processes related to production and fostered an environment of continuous improvement.
• Ensured that the project meet corporate SDLC standards, compliance and industry best practices.
• Leading multiple Agile development projects in the capacity of SCRUM master/Agile coach. Planning/executing the IT (Java, J2EE Web based projects) and cross functional projects aligned with business strategies.
• Making working partnerships with business/cross functional stakeholders to create enterprise culture of trust and transparency that are essential for Agile development/project management.
• Coordinating with Product Owner to prioritize requirements/Product Backlog based on Delivery schedule, SPRINT summary, Business Value based on ROI calculation.
• Facilitating Release planning, Agile estimation (story points), SPRINT planning, Daily SCRUM, SPRINT review and Retrospective meeting to track progress, eliminate project impediments and setting strategies.
• Inviting active participation from customer in user acceptance testing for every SPRINT delivery and focusing on pro-active customer collaboration rather than customer negotiation.
• Prepare and update a Daily Issues and Action Item Logand follow up with the issues and action item owners for a prompt resolution.
• Representing the PMO group/Steering Committee for project portfolio tracking, Metrics, cost-benefit analysis, Risk Management, issue resolutions etc.
• Verifying project results with management expectations.
• Leading cross functional teams to execute enterprise-wide initiatives. Resolving the technology, resource, customer satisfaction and product quality related issues.
• Coordinating with various onsite and offshore vendors for application development/maintenance - SCRUM with distributed teams- Integration of different SCRUM releases, implementing continuous integration.
• Lead multiple project teams of technical professionals through all phases of the SDLC using technologies.

Environment: ServiceNow, HP ALM, RallyDev, J2EE, IBM Websphere, Web Services, Brio, SQL Server Tools: MS Project, Visio, Plan-IT

Confidential

Business Analyst

Responsibilities:

• As an Agile/SCRUM master/project manager, motivating business/IT teams to switch from traditional waterfall model to more business focused SCRUM development.
• Understood the product to be built, gathered requirement and created BRD/FRD documents.
• Developed and managed to establish appropriate project structure, staffing plans, and project schedule.
• Responsibilities for project schedules and project plans, SOX compliance and audits, Data Governance
• Working with business/resource management group and establishing single Product Owner roles for each SCRUM project. Working with Product Owner to prioritize User Stories/ requirements in “Product Backlog” based on business value created. Inviting participation of Product Owners in REALESE/SPRINT planning meetings to set project strategies/ Agile estimation validations/timelines.
• Motivating team performance, removing impediments by business help if needed. Getting customer UAT done, showing SPRINT delivery and gaining Product Owner commitment for subsequent incremental SPRINTS/ improvements. Tracking SPRINT progress using Burn-down and Velocity charts.
• Leading the healthcare alliance partner program to synchronize joint software/system development and implementations. Managing cross functional project teams and development dependencies to meet schedule.
• Conducting JAD sessions for business solutions, business implications of change, Coordinating with system architecture team to improve design robustness (OOAD) for requirements in pipeline.
• Implemented custom validation rules, custom formulas, reports and dashboards whenever necessary.
• Creating and tracking Release/SPRINT plans with cost/resource allocations, Critical Path. Managing change, cross application dependencies, project budget, deadlines, resource sharing, application releases and implementations.
• Coordinating across cross functional teams. Steering Committee/PMO bi-weekly reporting (metrics, performance, issues, risk).
• Designed and implemented basic SQL queries for testing and report/data validation.

Environment: Java, J2EE, Salesforce.com, RallyDev, Apex Data Loader, SOQL, IBM Websphere, Oracle, SQL Server Tools: MS Project, Visio,CRM

Confidential

Business Analyst

Responsibilities:

• Key role in the planning, testing and implementing system enhancements and conversions.
• Provided key project inputs by working with users in defining the project and system requirements.
• Reviewed the business process and the functional requirements.
• Assisted in building a business analysis process model using Microsoft Visio.
• Worked with the development team to handle errors.
• Designed and developed Use Cases.
• Analyzed the business needs, created and developed new functionality to meet the real time data integration that facilitated the prompt decision making.
• Worked on creating Change Control and Request process.

Environment: Waterfall, MS Office (Word, PowerPoint, Excel), MS Visio, Mock up screens, SharePointREST, JAX Web Services