SUMMARY

• Overall 5 years of strong experience in Salesforce.com (SFDC) as Developer/Administrator and experience using Java technologies..
• Expert in developing and deploying Apex Trigger, Apex Scheduler, Batch Apex, Apex Class & Apex Web Service, Visual Force (Page, Component & Controllers).
• Good development experience in Custom Objects, Reports, Workflow Approvals for opportunities and product management in Salesforce.com.
• Experience with Sales forceCustomization, Security Access, DataValidation,Data Utilities, Analytics, Sales, Marketing, Customer Service and Support Administration.
• Proficiency in SFDC Administrative tasks likecreatingUsers, Roles,Profiles,Page Layouts, Email Services, Approvals, Workflows, Validationrules, Reports, Dashboards, Tasks.
• Experience inData MigrationusingImport Wizard,Excel Connector,Workbenchand other integration tools likeInformatica Cloud,Apex Data Loader, and distrusted version control systems.
• Experience in customizing standard objectsAccounts, Contacts, Opportunities, Products, Price Books, Cases, Leads, Campaigns and Dashboards Analytic Snapshots.
• Participated in Design sessions, Requirement reviews and peer review sessions throughout design, development and deployment phase.
• Perform detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of SalesForce.com (SFDC) and other Platform based technologies like Visual Force, Force.com API, and Web Services.
• Hands on MVC based web application development in Salesforce.com and Java.
• Experience in developing Front - end mobility Application and performed Integration Testing on Mobility/front end application.
• Experience in web technologies likeHTML, XML, CSS, JSP, JavaScript,J-query,Tool tip & Auto Complete widget,SOAP and REST.
• Experience in building Visualforce Custom Controllers/ Components, Custom Objects, Reports, Dashboards, Tabs.
• Experience in Salesforce.com SFA, Force.com Apex Classes, Apex triggers, Integration, Visual force, Force.com API, SOQL, SOSL.
• Experience with Apex Language, Apex Trigger, Apex Scheduler, Batch Apex, Apex Class & Apex Web Service, Partner WSDL & Enterprise WSDL, Visual Force (Page, Component & Controllers).
• Good work experience in Custom Integration ofOutbound Messages, Workflow & Approvals, Reports, Custom Objects and Tabs, Email Services, Security Controls, App Exchange Package & Custom Application, Sandbox data loading.
• Good knowledge on Sales and Service Cloud which includes Campaign Management, Lead Management, Case and Solution Management.
• Expertise in SFDC Administrative tools like, Managing users, Data Management, Domain Management, Generating Reports, Dashboards, Communication Templates, Tasks, and Events. In-depth understanding of CRM business processes and management of Lead, Order, Account, Case, and Campaign.
• Extensive hands on administrative tasks like designing of custom objects, custom fields, and role based page layouts, profiles, users, reports, dashboards, email services, look up and master detail relationships.

TECHNICAL SKILLS

Salesforce Technologies: Salesforce CRM,Apex, Apex Triggers, Apex Classes/ Controllers, Visualforce Pages/Components, Apex Web Services, Workflow & Approvals, Dashboards, SOQL, SOSL.

Tools: Force.com IDE, Force.com API tools (Data Loader), Force.com Explorer, Force.com Migration Tool, Force.com Excel Connector, Basic SAS.

Database: SQL Server, Oracle, and MYSQL, HBase, MongoDB, Cassandra.

Integration tools: Workflows and Approvals, Custom objects, custom Labels and tabs, Dashboards, Roles, Security, Field updates, Reports, App Exchange Package & Custom Application and Sandbox and data loading

Web Technologies: HTML, Core Java, CSS, SOAP, XML, HTML, CSS, JSP, SOAP,REST, BULK, WSDL, XML.

Force.com tools: Apex Data Loader, Force.com Apex Explorer, AJAX tool kit, Force.com Migration Tool, Force.com Excel connector and Force.com Eclipse IDE Plug-in.

Others: JIRA, QC, HP load runner, QTP, SQL Enterprise Manager, SQL Query Analyzer, MS Project, MS Visual Studio.

PROFESSIONAL EXPERIENCE

Confidential

Salesforce Developer

Responsibilities:

• Developed Visual Force Pages, Visual Force Custom Controllers Components, Advanced Search Functionality, Custom Objects, Analytic Snapshots, Tabs, Tags, and Components.
• Designed, developed and deployed Apex Classes Extension Classes to support Visual Force pages development, Test Classes for Unit testing and Apex Triggers for various functional needs of the application.
• Involved in coding for modules for all the Sub-Application of the CRM application which involves extending existing SFDC standard components using Apex, Visual Force, and other utilities.
• Experienced in development, administration, configuration, Implementation, and Support of SalesforceCRM, and Salesforce SFA applications based on Apex Language and leveraging Force.com Platform.
• Worked on various salesforce.com standard objects like Campaigns, Leads, Accounts, Contacts, Opportunity, Forecast, Cases, Reports, and Dashboards.
• Implemented Web-to-lead to track and solve leads from the website.
• Created different Workflow rules and Approvals for various campaign processes.
• Designed, and developed the Custom objects, Validation rules, Page layouts, Custom tabs, Components, Visual force Pages to suit the needs of the application.
• Experience working in service cloud, supporting cases, developed workflows and triggers for Automated case resolutions.
• Involved in design and development of different views and page layouts for different profiles.
• Involved in UI and DB Design for Mobile application.
• Involved in all the phases and pre-production/production support activities.
• Worked with various salesforce.com objects like Accounts, Contacts, Leads, Opportunities, Cases, Solutions, Knowledge, User specific Reports, and Dashboards.
• Experience in SFDC Integration using Web Services, Apex Programming and Salesforce.com Service Cloud.
• Implemented Service Cloud, Call center, Chatter, and App Exchange applications.
• Integrated App exchange applications to make service cloud more efficient.
• Worked with CRM Application Development Team to complete development and deployment activities.
• Created custom applications to increase the efficiency of the business process.
• Involve in typical Salesforce.com Customizations, such as Reports, Dashboards,Workflows, Approval Processes, Sites, Process automation, Change management etc.
• Involved in Agile methodology, Scrum which dramatically improved productivity and reduced errors.
• Created Users, Roles, Public groups and implemented Role hierarchies, sharing rules and record level permissions to provide shared access among different users
• KPI successfully met by assisting Sales team to close off $10 million worth of deal in Q3 financial year .
• Managed $2M budget projects and achieved project scheduled goals.
• Received excellent feedback on delivering accurate Sales reports.

Environment: Saleforce.com platform, Apex, Visual Force, Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, SOQL, SOSL, Email Services, Sales cloud, Service cloud, Security Controls, Visual force Controllers, Sandbox data loading, Data Loader, SQL.s

Confidential

Salesforce Developer

Responsibilities:

• Worked in a team as a developer to perform detailed analysis of business and technical requirements and designed robust, secure and scalable the solution.
• Analyzed the business requirements and mapped to Salesforce.
• Implemented case management in Service Cloud console. Customized the console using Service Console toolkit and JavaScript.
• Created Custom Visualforce components and attributes to override the look and feel of standard Visualforce components.
• Customized Visualforce pages using Angular JS, Bootstrap to support Salesforce1 mobile applications.
• Used Organization security, Network-based security, and Session security to implement platform security.
• Interacted with various business user groups for gathering the requirements for salesforce.com CRM implementation.
• Involved in the implementation of Financial Force Managed Application into Symantec Salesforce platform.
• Implemented Profiles, Roles, Users, Object Permissions, Field level permissions, Page Layouts, Record Types of Financial Force Application.
• Integration of Sales cloud with external information systems using SOAP API web services.
• Designed and developed Partner Portal Authenticated Site for subcontractors who can log in and enter their Timecards and Expenses.
• Worked with various salesforce.com objects like Accounts, Contacts, Leads, Opportunities, Reports, and Dashboards.
• Worked with various custom objects like Projects, Assignments, Budgets, Regions, Timecards, Expense Reports, Expenses, Work, Milestones, and Resource Requests.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs of the application.
• Involved in SFDC integrations (to accept and send feeds to Workday/Oracle)
• Developed Visual Force Pages, Visual Force Custom Controllers Components, Custom Objects, Tabs, and Components.
• Created workflow rules and defined related tasks, time-triggered tasks, email alerts and field updates to implement business logic.
• Involved in Salesforce.com Application Setup activities and customized the applications to match the functional needs of the organization.
• Maintained release notes and release plan for every release. Effectively communicate with the client, a team in Knowledge Transfer sessions.
• Performed the role of Salesforce.com Developer in the organization.
• Responsible for migrating data from one Sandbox environment to another Sandbox environment using Force.com IDE tool and Change Sets.
• Responsible for writing Test Scripts for various scenarios.

Environment: Microsoft Visual Studio 2008, Microsoft SQL Server 2008, Ajax, Java Script, JSON, Web services, C#, VB.Net, jQuery, XML, HTML, CSS, ASP.Net, ADO .Net, IIS.

Confidential

Salesforce Developer

Responsibilities:

• Responsible for writing Test Scripts for various scenarios.
• Configuration and administration of Salesforce.com and NetSuite enterprise edition.
• Conducted training on all Salesforce related systems to sales and marketing teams.
• Created training materials based on business requirements.
• Developed, launched and managed in depth dashboards and reports for all team function on both management and individual levels.Provided support to 65 users and acted as the primary point of contact for end- user support.
• Managed multiple Sandbox environments.
• Completed work in timely manner.Worked closely with the legal team in implementing an end to end solution
• Deployed the complete application in incremental change set.
• Documented and conducted multiple training sessions across various teams.
• Responsible for Salesforce.com inquiries regarding the issue resolution from all parts of the Sales and Product marketing organization.
• Performed code push through Eclipse IDE to production and non-production environments.
• Leverage Salesforce CRM content to improve file sharing and collaboration between sales teams.

Environment: Controls, Custom Objects, Tabs, Page Layouts, Workflows, Approval Processes, Email, Messaging, Dashboards, Reports, Eclipse.