SUMMARY

• Over 8+ years of overall IT experience in analysis, designing, developing and implementation of Salesforce.com, RDBMS and Client Server applications under different environments.
• Over 3+ years of experience in Salesforce.com BSA and involved in Development, Configuration and Testing.
• Design and analyzing overall application architecture for Salesforce.com SFA, mainframe based ERP
• Administer Salesforce.com SFA setup, which involves, modifying roles and profiles, creating/modifying dashboards/reports and managing users.
• Collaborate with architecture and infrastructure team to develop data retention strategy, data recovery strategy, and archive and purge strategy.
• Involved in various projects in end - to-end implementations with multiple roles as an Administrator, Business Analyst and Senior Developer
• Involved in various stages of Software Development Life Cycle (SDLC) including analysis, requirement engineering, design, development, enhancements, testing, deployment and maintenance of enterprise applications.
• Experience in designing of custom objects, custom fields, custom formula fields, validation rules, custom reports, work flows and approval processes for automated alerts, field updates and Email generation according to the application requirements.
• Proficient in analyzing business requirements, Entity Relationship diagram (ERD) and implementing them to Salesforce Object, master-detail relationships, lookup relationships.
• Having Experience in design development of Configuration & customization using Siebel tools.
• Good knowledge and experience in Scripting, Workflows and EAI
• Have a very good experience in working with Client team.
• Involved in the creation of Detailed Technical Design Document based on the requirements.

TECHNICAL SKILLS

Salesforce Technologies: Custom Settings, Workflow & Approvals, Reports, Dashboards, Analytic Snapshots, Custom Objects, Roles, Profiles, Permission Sets, Flows, Sites, Customer Portal, Communities, Mobile Templates, Salesforce1 platform

Siebel e-Business Applications: Siebel Call Center, Siebel Public Sector, Siebel Sales, Siebel Marketing and Siebel e-Clinical

Scripting language: Siebel e-Script

Operating Systems: Windows 98/2000/XP.

Database: Oracle 10g11i MS SQL Server

Productivity tools: MS Office

Programming Languages: C,C++

PROFESSIONAL EXPERIENCE

Confidential, New York, NY

Salesforce Business System Analyst

Responsibilities:

• Working with the Confidential business group on call center application Case and Task planning for the Contact center representatives.
• Interacting with various business team members to gather the requirements and document
• Managed to avoid the requirements scope creep by analyzing the requirement scope.
• Review the test cases provided by QA team and provide the feedback
• Conducting UAT with business users and update the feedback with development team.
• Integrated the business process to enhance by conducting the Gap analysis
• Configured various reports for different user profiles based on the organization needs.
• Analyzed with salesforce dupe blocker and made implemented for the de - duplication of Contacts and accounts.
• (Worked on-SFDC managed package installation, Standard & Custom Object designing customization)
• Developed user stories and design for new and existing changes (Worked on- Validation, Workflow, Field level changes, custom object & relationship)
• Worked with the data migration team for de-dupe, Data mapping, Data analysis, created new data architecture sheet for future use. (Worked on- Data Loader, Workbench, MS Excel)
• Developed the pending design for Program Enrollment custom application in SFDC. (Worked on-Standard-Custom objects, Record Types, Page-layout, Validation, workflow, Approval process, relationship, Reports & Dashboard, Triggers, Apex Class and Visual Force pages)
• Worked on the SFDC call center app and demoed to business. Currently working with the Euroclear IT on the CTI adapter for new implementation for the Contact center representatives.
• Currently working on the document to bring all the Org data structure, integration, application e.g. PeopleSoft, deal desk, SAP, MDM, SFDC, Siebel architecture in one doc.
• Working to create different Dashboard for reps and executive which will increase the productivity and visibility to the company.
• Gathering requirement with Confidential VP s and Executive s for new program offer and integration with SFDC

Environment: Salesforce.com, Eclipse IDE, Data Loader, SQL, Visual Studio, Java, SQL SERVER 2005, SFDC, Visual Source Safe.

Confidential, Dallas, TX

Salesforce Business System Analyst

Responsibilities:

• Created a case solution for 21st century to support rep and find the right solution for the case.
• Creating, replying the cases created via Email - to-Case or On-Demand Email-to-Case; use the Emails related list on the case.
• Worked with the Milestone and Entitlement process to support the business Timeline, Start Time, End Time.
• Created several validation rules, workflows, triggers to support and modify the process based on the new business requirement.
• Created Wikipedia for the whole current process with all the business process flow to make development and business team understand easily and everything in a single link.
• Immediate support and direct interaction with the business to find the errors/modification in current system and fix them in production to increase sales process
• Requirement gathering and business analysis to fit in Siebel 8.0 environment
• Handle the POC project for Siebel
• Providing Siebel technical solution and doing gap analysis.

Environment: Eclipse IDE, Data Loader, Apex Explorer, Visual Force, SOQL, Informatica, MS VISIO, UML, RUP, Program Manager, SQL, Zoura, APTTUS, Siebel 8.0 Tools, Oracle 10g, Windows 2008

Confidential

Senior Developer

Responsibilities:

• Analyzed the Business Requirements and Involved in Preparing Technical Design Document
• Reviewed Functional Design Documents and logged issues to the Onsite team
• Configured Siebel Find Object
• Involved in configuring External Component Business Components
• Configured Recent Records and Search Applets for each views
• Configured Applets, Views, Screens based on the requirements
• Customized Business Components according to the requirements
• Configured Pick list, Drilldowns, Toggles
• Involved in Peer Review
• Application Testing and Bug Fixing.

Environment: Siebel 8.0.0.1, Siebel Tools, Oracle 10g.

Confidential

Senior Developer

Responsibilities:

• Analyzed the Business Requirements and Involved in Preparing Technical Design Document
• Reviewed Functional Design Documents and logged issues to the Onsite team
• Configured Applets, Views, Screens based on the requirements
• Customized Business Components according to the requirements
• Configured Pick list, Drilldowns, Toggles
• Involved in Peer Review
• Prepared Test cases for each of the View and performed unit testing.
• Application testing and bug fixing.

Environment: Siebel 8.0.0.3, Siebel Tools, Oracle 10g.

Confidential

Developer

Responsibilities:

• Analyzed the Business Requirements and Involved in Preparing Technical Design Document
• Configured Applets, Views, Screens based on the requirements
• Customized Business Components according to the requirements
• Configured Pick list, Drilldowns
• Created MVF, MVL and Calculated fields
• Configured MVG’s and Links to interlink different Business Components
• Configured certain requirements using User Properties. States Model. DVM
• Written e-Script for certain requirements
• Involved in Peer Review
• Prepared Test cases for each of the View and performed unit testing.
• Performing basic feature testing and fixing issues.

Environment: Siebel 8.0, Siebel Tools, Oracle 10g.

Confidential

Developer

Responsibilities:

• Analyzed the Business Requirements and Involved in Preparing Technical Design Document
• Configured Applets, Views, Screens based on the requirements
• Customized Business Components according to the requirements
• Writing test cases/scripts, execution of scripts
• End to end application testing and bug fixing

Environment: Siebel 7.8, Siebel Tools, Oracle 9i