SUMMARY

• Professional Experience over 7 years in Administration,Analysis,Design,Development,Customization and Deployment on Salesforce.com (SFDC) platform.
• Worked on various consoles like Service cloud, Sales and Marketing cloud as per the Client requirements.
• Extensive qualifications in all phases of Software Development Life Cycle (SDLC) Methodologies like Agile, Scrum, Waterfall and work accordingly to improve processes, systems, and methodologies
• Experienced in customizing standard objects Accounts, Contacts, opportunities, Products, Price
• Books, Cases, Leads, Campaigns, Reports and Dashboards.
• ExtensiveexperienceincreatingCustomObjects,FormulaFields,andCustomfieldsMaster - Detail,LookupRelationships, Tabs and various other components as per the client and application requirements.
• ExperiencedinCreatingUsers,Roles,Profiles,PermissionSets,Objects,PageLayouts,RecordTypes,ValidationRules, Workflow Alerts and Actions, and Approval processes, Lead and Case Assignment rules.
• Proficient with creating Workflow Rules, Assignment Rules, Validation Rules, and Triggers.
• Have performed Page Layout Customization, Page Layout Assignment based on profiles and created custom links based on user requirement.
• Set organization wide default settings, implemented object level sharing rules, created permissionsets, and defined field level accessibility.
• Configured Web-to-Case and Email-to-Case functionalities. Created Tasks, Email alerts.
• Expert in designing, creating and maintaining Salesforce.com Email Templates (HTML & Visual force Templates).
• Having very good knowledge on Lightening components and frame work.
• Implemented source control in salesforce.com platform and Knowledge of Rest API and workbench.
• Experience with data migration and updates through the tool App Exchange Data Loader in Salesforce.com and Salesforce Lightening.
• Experience in Implementing and executing System Logs and Debug Logs.
• Experience working with Eclipse IDE and Force.com Plug-in environment.
• Experience in SalesForce.com Apex Classes, Apex triggers, Visual force, Force.com API, complex SOQL&SOSL queries, DML statements, S objects and Governor Limits.
• Having good knowledge in writing test classes before deploying into production.
• Expertise with Administration and Configuration of Salesforce.com CRM to populate and maintain data.
• Extensively worked on Salesforce.com Sandbox and production environments including creating Sandboxes and refreshing it time to time. Deployment between Production and Sandboxes using Eclipse, Force.com Migration Tool and Change set.
• To work in a highly productive cloud focused team where I can efficiently contribute my skills and abilities for the growth of the organization and build my professional career.

TECHNICAL SKILLS

CRM Package: Salesforce.com

Salesforce Tools: Data loader, Migration tool, Force.com Connector, Web Services API,Force.com Eclipse IDE Plug-in.

ETL/Integration Tools: Force.com, Data loader, Force.com Workbench

Languages: C, Java, J2EE, Servlets, Apex, Visual Force, SOQL.

Database: Microsoft SQL Server 2008, MS Access, Oracle 11g10g/9i/8i/, MySQL.

Web: HTML5, XML, JavaScript, SOAP API, REST API, JSON, AJAX

Platforms: Windows 98/2000/XP/2003/2007, Windows Server 2003/2008.

Tools: Eclipse, My Eclipse, Jboss, MS-Visio, MS-Project 2000.

PROFESSIONAL EXPERIENCE

Confidential, Eden Prairie, MN

Salesforce Developer

Responsibilities:

• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Created custom Objects, Fields, Tabs, Page Layouts, Record Types, Users, Profiles, and Roles.
• Created field filters, formula fields, relationships and validation rules to the custom objects.
• Created Page Layouts, Custom Tabs, Components, as suited to the needs of the application.
• Create customized page layouts and record-types for Accounts and Contacts.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships to the custom objects.
• Created permission sets to assign to the users and configured profile permissions as per the profile matrix provided by the business.
• Created Custom Buttons, and Custom links as per the requirements mentioned in the user story.
• Good experience in version control systems like Subversion Tortoise SVN.
• Generated Reports and Dashboards based on the user requirements.
• Involved in the development the Lightning tools and Integration.
• Developed Apex triggers, Apex Classes, Batch Classes, Scheduled Classes, Test methods, Visual force pages, and Visual force components to implement the custom functionality.
• Followed best practices in writing triggers, classes and Visual force pages.
• Designed high level customized Visual force pages using extension controllers, custom controllers and standard controllers.
• Used SOQL and SOSL queries to pull data from database for data manipulation needs.
• Developed Test cases for Unit Testing.
• Responsible for documenting the Pre deployment & Post deployment steps related to my user story.
• Responsible for Deployment Management, which includes Sandbox Management and code promotion using Jenkins

Environment: Salesforce.com, Apex Language, SOSL queries, Custom Tabs, Custom Buttons, Unit Testing, Jenkins, Page Layouts, Workbench,SVN, Test methods

Confidential, Frisco, TX

Salesforce Developer/Administrator

Responsibilities:

• Create page layouts, search layouts to organize fields, custom links, related lists, and other components on edit pages, Visual Force Pages and Controllers.
• Involve in Design and development of Workflow rules, triggers, and validation rules, Profiles, Custom Buttons, Custom links, Custom Pages, Extended controllers, and Apex classes to drive the functionality.
• Create customized page layouts and record-types for Opportunity, Contacts, and Accounts to distinguish between different Processes.
• Create Email templates, approval processes Auto response Rules and Multi-Step Approval Processes as per the requirements and defined approval actions on them to automate the processes.
• Create and used Email templates in HTML and Visual force.
• Customize highlights panel, push notifications and Help desk.
• Setting up Service Cloud Console, Cases (Web to case, email to case), Solutions, Case Assignment, and CTI Integration.
• Coordinate with offshore team and involved in status calls with client and offshore.
• Assist in the configuration and maintenance of "Sandbox" environments to facilitate success development and QA testing of new on-demand features and functionality.
• Create separate views for different users for the tabs like accounts, opportunities etc.
• Create different folders to store the reports of different groups and categories.
• Design, and deploy Custom tabs, Entity-Relationship data model, Auto-Response Rules, Components, and Visual Force Pages to suit to the needs of the application.
• Use Apex Explorer and Apex Data Loader to Manage and Query the data.
• Experience in mapping the custom fields to Pardot.
• Deploy the code from Sandbox to Production and was part of release activities and UAT.
• Involve in SFDC CRM business process life cycle like Campaign Management, Lead Management, Order Management, Account Management and Case Management.
• Provide support on-goingsalesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflow, campaign management and triggers.

Environment: Salesforce.com Platform, Apex Language, Visualforce (Pages, Components & Controllers), Custom Objects, Custom Tabs, Page Layouts, Workflows, Approval Processes, Pardot, Email Service, Workbench, Dashboards, Reports..

Confidential, New York, NY

Salesforce Administrator

Responsibilities:

• Customized the Salesforce.com application as per business requirements.
• Created custom Objects, Fields, Tabs, Page Layouts, Record Types, Users, Profiles, and Roles.
• Maintained data cleanliness and accuracy by adding Custom Validation Rules, and Formulas.
• Created Workflow Rules, Approval Processes, Email Templates, and Assignment Rules.
• Generated Reports and Dashboards based on the user requirements.
• Deployed the components from Sandbox to Production Environment using Change Sets.
• Developed Business Logic using custom Visualforce Pages, Controllers, Apex Classes and Triggers.
• Customized the Visualforce pages.
• Scheduled the Apex Classes to send email alerts on daily/weekly basis.
• Experience with data migration and updates through the tool App Exchange Data Loader in Salesforce.com and Salesforce Lightening.
• Developed and Publish Web Services (SOAP & REST) for external systems to integrate with Salesforce.
• Deployed the code using Force.com IDE.
• Performed Data Export on weekly basis for data backup.
• Refresh the sandbox after every major release to maintain the consistency.
• Provided Production Support for CRM system developed on Salesforce.com platform.
• Data migration from legacy system to Saleforce.com environment using Informatica Data Loader.
• Performed mass update to update the data in SFDC using Demand Tools.
• Export data in the form of Excel spreadsheets using Apex Data Loader.

Environment: Saleforce.com platform, Force.com Migration Tool, Apex Language, Visual Force (Pages, Component & Controllers),WCF, JQuery Data Loader, Informatica On Demand, HTML,CSS, JavaScript, Workflow & Approvals, Reports, Workbench, Custom Objects, Custom Tabs, Email Services.

Confidential, Oklahoma City, OK

Salesforce Developer /Salesforce Business Analyst

Responsibilities:

• Reviewed functional and non-functional system requirements and constructed a conceptual design and detailed designs that align processes and technologies to achieve business objectives around credit risk.
• Extracted the Business Requirements from the end users keeping in mind their need for the application and prepared Business Requirement Documents (BRD)
• Identified business requirements and translated them to technical specifications for Force.com.
• Created various profiles and configured the permissions based on the organizational hierarchy requirements.
• Created and Customized the Custom Objects, Formula Fields, Roll up Summary Fields, Validation Rules, Dependent Pick lists, and Page Layouts.
• Created Users, Roles, Public groups and implemented Role Hierarchies, Sharing Rules and Record Level Permissions to manage sharing access among different users.
• Developed and maintained Validation Rules and Custom Workflow.
• Imported bulk data using Apex Data Loader.
• Developed and maintained custom reports.
• Customized Page Layouts for Opportunity, Contact and Accounts depending upon Users, Roles, and Groups.
• Created Page Layouts, Custom Tabs, Components, as suited to the needs of the application.
• Involved in migrating data into Salesforce application using apex data loader through CSV files. Installed and configured apex data loader.
• Batch reassignment of accounts and opportunities based on organizational changes.
• Prepared documentation for internal use.

Environment: Salesforce Enterprise Edition, Salesforce.com Custom/Standard Objects,Force.com IDE, Approval Process, Data Loader, Custom Reports, Dashboards, Workbench, Apex Language, Visual Force Pages, JavaScript, JQuery, API Integrations

Confidential, Atlanta, GA

Salesforce Admin/Developer

Responsibilities:

• Performed detailed analysis of business and technical requirements and designed the solution by customizing various Standard Objects of Salesforce.com.
• Developed Visualforce pages, Visualforce custom components, and Portal pages with JavaScript for validation.
• Build Visualforce pages for different portals using Apex, HTML5, and CSS.
• Worked mostly on building Communities and Sites.
• Used SOQL and SOSL queries to pull data from database for data manipulation needs.
• Created Support Pages for end users using HTML, JQuery, JavaScript, and Visual Force.
• Invocated the Queries and Apex Methods from JavaScript.
• Release Management, conducting UAT (User Acceptance Testing) in multi-location offshore environment-making code changes through ‘build’ process, automating configurations using scripts.
• Developed Custom Reports & Dashboards to better assist folder to provide report accessibility to appropriate personnel.
• Developed Test cases for Unit Testing.
• Worked with Apex Data loader for loading the data into salesforce.com.
• Manage Users, Public Groups, Profiles, and Roles within the Salesforce CRM; this involved designating access to the applicable user within the user hierarchy.
• Successfully moved the Sessions and Batches from the development to production environment.

Environment: Saleforce.com platform, Apex Language, Visual Force Pages, Java Script, Custom Component, Custom Controllers, Workflow & Approvals, Web Services, Custom Objects, Custom Tabs, Page Layouts, ETL Tool (Informatica On Demand),WCF, Email Services, Security Controls, HTML, CSS

Confidential

Salesforce Administrator/Developer

Responsibilities:

• Worked as a production support team member along with Development and Administration work.
• Worked on requirements gathering and new enhancements and bug fixes.
• Worked on Sharing Rules, Permission Sets, Roles and Profiles.
• Created Workflow Rules, Dynamic Approval Processes, Email Templates, and Assignment Rules.
• Generated Reports and Dashboards based on the user requirements.
• Created Visual Force pages and apex classes and worked on apex triggers.
• Implemented Deployments using the change sets as well as with Force.com IDE.
• Created users, profiles and implemented Object and Field Level Security to hide critical information on the profile users
• Created Dashboards for the partners for a view of company’s performance depending on the data that is available for their profile.

Environment: Saleforce.com platform, Custom Objects, Tabs, Page Layouts, Workflow & Approvals, Reports, Apex Language, Visual Force Pages, JavaScript, Custom Component, Custom Controllers.