SUMMARY

• BUSINESS OBJECTS certified professional in Business Objects Enterprise.
• SAP certified Support Engineer SAP HANA 1.0
• Possess 14 plus years of experience in Information Technology Industry with 11 years of expertise in analytics and integration of Business Intelligence. Experience in the analysis, design, development, implementation, migration, documentation, quality assurance, tuning and supporting of BI tools and administration of business reporting solutions in n - tier environments.
• Managed complex customer relationships/engagements with federal/state/local government, public and private sector customers in the USA and worldwide.
• Ensured complex engagements are technically planned and executed or stabilized if necessary to address issues/risks to avoid business impact to the customer.
• Participated in regular onsite meetings with the customer executive level to ensure MaxSecure engagement charter, focus, and delivery results, meet expectations of the customer and the Key Production Indicators are in line to maintain profitability/margin/revenue requirements of the clients.
• Directly engaged in the delivery MaxSecure contract components, in collaboration with customers, the SAP AGS COE, Backoffice, SAP consulting and development.
• Expertise in Installation, upgrades, Migration and sizing of Business Objects Implementations.
• Support SAP and Business Objects high-end implementations worldwide, Identify software issues, provide fixes and fine tune installations for optimal performance for the SAP customers worldwide.
• Expert on Business Objects XI Architecture and latest features such as Lumira and Design studio.
• Worked as Senior Support Engineer for SAP worldwide, supporting Business Objects Installations worldwide. Worked with large clients such as NASA, providing solutions and understanding various complex installations.
• Experience in integrating and deploying Business Objects products with SAP Netweaver.
• Expertise in debugging the issues and finding the root cause of the issue, Analyzing logs and providing the resolution for the issues.
• Expertise in implementation of the Business Objects products like Xcelsius, Web-Intelligence and Crystal Reports
• Proficient in creating Business universes, publications and scheduling the reports.
• Expertise in Installation, configuration, creation of repositories and security domain with user groups and security implementation.
• Proven abilities in creating reports by linking data from multiple data providers.
• Developing reports and dashboards as per the requirements.
• Developed test results, uploading dashboard and build reports based on the data and Automated publishing of those results using BOE XI 3.0.
• Expertise in providing recommendations for Hardware and Resource analysis for future projects.
• Experience in Manual/Automation Testing.
• Experience in full Software Development Life Cycle (SDLC) methodology and project management principles. Knowledge of Agile and Waterfall methodologies.
• Prioritization and timely resolution of customer Requests.
• Lead a 12-member team and work with stakeholders to successfully implement the product.
• An enthusiastic and project-oriented team player with solid communication and leadership skills and the ability to develop creative solutions for challenging client needs.

TECHNICAL SKILLS

SAP and Business Objects: BOE XI 4.1,BOE XI 4.0, BOE XI 3.0 - Web Intelligence, Xcelsius, BI Platform, Crystal Reports and SAP

Relational Databases: HANA, Oracle, My SQL

Programming languages: Visual Basic 6.0*, Java

Platforms: Windows and UNIX

PROFESSIONAL EXPERIENCE

Confidential, Newton Square, Philadelphia

Business Objects Administrator

Responsibilities:

• Configure SAP Business Objects enterprise servers, as well as recommending changes and providing solutions to complex technical issues to improve the value customers receive from SAP enterprise solutions.
• Understand large and complex Business Objects installations of SAP client’s word wide.
• Identify, prioritize and solve system issues (remote and onsite) creatively and efficiently.
• Support customers during installations of new SAP Business Objects landscape, analyse SAP Business Objects systems for performance issues and provide specialized support during the integration of SAP Business Objects systems.
• Identify and eliminate the root cause of identified problems by enabling the traces and configuring data sources in the SAP Business Objects systems, taking steps to ensure optimal working solutions while anticipating Go-Live challenges and delivering tailored Business Process Performance Optimization services for SAP Business Objects systems.
• Manage Back office functions and IT activities, develop new support services for key global customers in SAP Business Objects and provide tuning recommendations for optimizing SAP Business Objects Solutions including Web Intelligence and Crystal reports.
• Develop test results using SAP Business Objects XI 3.0 to meet and exceed Data Accuracy Tests and analyse functional and technical issues in business reports created using SAP Business Objects reporting tools such as Web Intelligence, Crystal reports and Dashboards.

Environment: Business Objects 4.0 (Web Intelligence, Crystal Report and Xcelsius)

Confidential

Busines Objects Administrator

Responsibilities:

• Lead a 12-member team and work with stakeholders to successfully plan the (weekly and daily) BATs.
• Identify defects, understand the root cause of the issue and provide resolution.
• Debugging, Optimizing, and Performance Tuning of Business Objects Universe.
• Build interactive Dashboards with drill-down & drill-across capabilities using global and local filters to simulate client installations.
• Worked on parameter passing mechanism across dashboards.
• Provided on demand reporting, multi-level drill-down functionality wherever required for the test environment.
• Coordinated and acted as a primary source for escalating and /or resolution of technical issues. Involved in installing Business Objects on Windows system.
• Interacting with Team Members for Technical Support and solving problems, design reports and custom libraries to meet the BAT requirements; Develop Master Detail, Sequential, Parallel, Cross Tab Reports, Single, Multiple input filters;
• Coordination with Stake holders
• Provide reports on BAT status and Metrics
• Mentoring new team members by sharing Application, Process and workflow knowledge
• Provide Management with reports on activities and achievements
• Created various types of daily,Weekly,Monthly and Yearly reports
• Documenting the entire effort of team
• Conducting Blitz testing as a “first hour experience” before world wide release
• Plan for Hardware requirements for new clients based on the requirements.
• Decide on Test Automation strategy/framework
• Identifying risks and challenges

Environment: Business Objects 4.0 (Business view, Designer, Info view, Performance Management, Web Intelligence, Desktop Intelligence, Crystal Report, Live Office, Process tracker, Data Integrator, Integration kit for SAP XI R2) SQL Server 2000/2005, Oracle 10g/9i/8i, Windows 2000/2003 Server, Solaris 8/9, AIX,HP-UX, Linux, Active Directory, SSL, SSO, IIS 6, Tomcat 5.0, Web logic, Web sphere.

Confidential

Software Engineer

Responsibilities:

• Involved in preparation and review of Test Cases and create a build encompassing all the features of Business Objects such as drill downs, filters, dashboards to meet the RTM.
• Identify issues with release and provide corrective steps. Certify Business Objects products on different platforms.
• Make changes to the system during the upgrade to newer versions, migration and regression tests.
• Setting up testing environment by installing application under test systems
• Installing Web application server and deploying application on all the supported configurations (OS, Web & App Servers and Databases), including Secure deployments within Firewalls, DMZ, in different Authentication modes like NTLM, LDAP & SSL.

Environment: Business Objects XI R2.

Confidential

Software Engineer

Responsibilities:

• Test the integration of Business Objects with other systems,
• Develop the Universes for Business Objects and finding issues in the newly developed universes and finding optimal solutions.
• The develop plug-in functions in SAP to be invoked by SAP to run the desired reports and test the functions with various inputs
• Make the functions generic and user friendly with user interfaces so that the same plug-ins and user interfaces could be used for plugging in crystal reports into other ERP tools like People soft.
• The interface was made to work for various distributed and large databases

Environment: SAP, Crystal Reports, Business Objects, Winrunner, LoadRunner. Oracle.

Confidential

Software Engineer

Responsibilities:

• Analysing the defect and providing code fix for the software discrepancies found during the testing.
• Developed services to be called by WEB and Voice Response system to return account balance, number of transactions on the account for a given period.
• Developed batch jobs to calculate the rebill amounts that need to be sent to the credit card companies for replenishing the account.
• Was involved in providing the logic for the developing various reports. Preparation of test cases for the WEB/ONLINE/VOICE RESP, Performed Load testing using win runner and load runner and building and installation of software.

Environment: Open VMS 7.x, Windows NT 4.0, Forte System Software 3.0, SCAFFOLDS

Confidential

Software Engineer

Responsibilities:

• Worked on developing business components and the related business services that can be called from anywhere in the system. The services allowed users to define products and categorize by the name, price, inventory etc...
• Develop financial business components which had services to run financial reports on credit notes, debit notes, sales by the month, week or yearly.
• Develop inventory reporting functions to support the running of reports for various products and inventory status.

Confidential

Programmer

Responsibilities:

• Involved in the complete life cycle of the project starting from the conception to the implementation and support.
• Involved in the design, customer interaction to gather requirements and installation of the prototype. Coding, unit testing and support.
• Developed functions to calculate the interest for each loan account and generates reports of over dues.
• Develop functions to consider various parameters such as farmers, business, vehicle, industry etc. under which the loan were disbursed, and derive due amount based on the subsidies for each category.
• Developed multiple financial reports based on the requirements of each bank.

Environment: Oracle 7.1 with Developer/2000, Windows 95.