SUMMARY

• Over 8 years of IT experience in analysis, design, development, testing, delivery and production support of application software.
• Over 6 years of experience in Salesforce.com CRM platform using Visual force, Apex classes with operational analytics, project management, and quality assurance with emphasis on process improvement.
• Experienced in both Agile and Waterfall development methodologies.
• Experienced in Single Sign on Implementation Salesforce functionality.
• Developing applications for the Contract management, Case Management and Lead management Salesforce functionalities.
• Implementation of Knowledge Base and Live Agent Console in Service Cloud applications.
• CTI Integration in Service cloud using third party tool Five9.
• Experienced in SalesForce.com Apex Classes, Apex triggers, Visual force, Force.com API. Hands on experience in developing and deploying custom integration Salesforce.com CRM solutions.
• Extensive experience in designing of custom objects, custom fields, picklist, role based page layouts, Workflow Alerts and Actions, and Approval Workflow, Validation Rules, Approval Processes, custom Tabs, custom reports, report folders, report extractions to various formats, design of Visual Force Pages, Snapshots, Dashboards, and Email generation according to application requirements.
• Experienced customizing standard objects Accounts, Contacts, opportunities, Products, Price books, Cases, Leads, Campaigns, Reports and Dashboards
• Proficient in security and sharing rules at object, field, and record level for different users at different levels of organization.
• Have performed page layout customization, page layout assignment based on profiles and created custom links based on user requirement.
• Excellent experience in using Oracle 8i/9i, SQL Server 2000 and SQL databases and Familiar with Stored procedures Triggers and Functions using PL/SQL and AJAX.
• Have good working knowledge in querying salesforce.com database using SOQL & SOSL queries using Force.com Explorer.
• Developed and configured various Dashboards, Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Experience with data migration and updates through the tool Apex Data Loader in Salesforce.com
• Experience working with salesforce.com sandbox and production environments and experience in managing full sandbox, developer sandbox and Configuration - only sandbox.
• Competent in analyzing and creating Narrative Use Cases, Use Case Diagrams, Activity diagrams, Class diagrams, Data/Flow/Navigational flow diagram using UML Tools like MS Visio.
• Extensive work experience using Web services for implementing web services in the application for access to data from different users.
• Executed various levels of Unit, Integration, User Acceptance and Operational Acceptance testing using test cases to prove that system conform to specifications of business and quality requirements.
• Have excellent knowledge of working with open source frameworks such as Struts and JSP.
• Experience in using Servlets, Java Web Services and JSP to develop Java J2EE application using the Struts frame work.
• Experience in following various software development methodology such as agile, WaterFall model.
• Strong work ethic, taking ownership of all duties and responsibilities and meeting management objectives.

TECHNICAL SKILLS

Salesforce.com Technologies: Salesforce CRM, Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visual Force Pages / Components, Apex Web Services, AJAX, Workflow & Approvals, Dashboards, Analytic Snapshots, Case Management Automation, Custom Objects, Apex Data Loader

Salesforce Tools: Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, Force.com Platform

Languages: Java, SOQL, PL/SQL.

Web: HTML, XML, CSS,XSD, JSP, JavaScript, AJAX

IDE: Eclipse, RAD and Force.com Eclipse IDE plug-in

Operating Systems: Windows NT/2000/ XP/7

PROFESSIONAL EXPERIENCE

Confidential, Woodland Hills, CA

Salesforce Developer/Administrator

Responsibilities:

• Creating application to maintain the details of the product from demand phase to production phase.
• Coordinated business process review meetings with multiple teams to establish standard workflow processes.
• Integrating Salesforce with Concur and Edge an external application systems through Web Services.
• Developing applications for the Contract management, Campaign Management, Case Management and Lead management Salesforce functionalities.
• Creating Report and Dashboards based on business requirements.
• CTI Integration both in Service Cloud and Sales Cloud with third party tool SimpliCTI.
• Using profiles to control maintenance updates in production environment.
• Creating web services using Apex to integrate data from different platforms in to force.com.
• Creating unit cases to test Apex classes and triggers.
• Creating visual force controllers to restrict access to custom websites built using Force.com.
• Analyze cases and document solutions related to issues during production and maintenance.
• Developed and maintained SFDC analytical reports and dashboards for management review and planning to accurate forecasting purposes.
• Creating triggers to enforce constraints on the fields and schedule tasks.
• Creating auto assignment rules using the workflow process to route tasks.
• Handled administration, maintenance and support of Salesforce modules for 500 users.
• Creating page layouts according to the user requirements.

Environment: Salesforce.com Import Wizard, Apex, XML, Controllers, Workflows, Email Updates, Eclipse IDE, JavaScript, Web Services API.

Confidential, Minneapolis

Salesforce Developer/Administrator

Responsibilities:

• Creating application to maintain the details of the product from demand phase to production phase.
• Coordinated business process review meetings with multiple teams to establish standard workflow processes.
• Implementation of Walk-in Queue system application for creating cases from university Kiosk services with Digital Signage Web Services Integration.
• Implementation of Single Sign on Salesforce feature.
• Developing applications for the Contract management, Case Management and Lead management Salesforce functionalities.
• Currently working on Service Max integration within Salesforce.
• Implementation of Knowledge Base from the public sites and Live Agent Console in Service Cloud.
• CTI Integration in Service Cloud with third party tool Five9.
• Using profiles to control maintenance updates in production environment.
• Implementing Case feed feature for the Case management in service console with additional feature like Quick Text Messaging, saving emails as drafts.
• Creating web services using Apex to integrate data from different platforms in to force.com.
• Creating unit cases to test Apex classes and triggers.
• Creating visual force controllers to restrict access to custom websites built using Force.com.
• Implemented SFDC Email-to-Case functionality into the corporate site to make Case management simple and efficient.
• Analyze cases and document solutions related to issues during production and maintenance.
• Developed and maintained SFDC analytical reports and dashboards for management review and planning to accurate forecasting purposes.
• Creating triggers to enforce constraints on the fields and schedule tasks.
• Creating auto assignment rules using the workflow process to route tasks.
• Handled administration, maintenance and support of Salesforce modules for 500 users.
• Creating page layouts according to the user requirements.

Environment: Salesforce.com Import Wizard, Apex, XML, Controllers, Workflows, Email Updates, Eclipse IDE, JavaScript, Web Services API.

Confidential, California

Sr. Salesforce Administrator/Developer

Responsibilities:

• Contributed towards HLD and LLD phase and design documents preparation by integrating different modules.
• Developing Apex Triggers, Apex Classes and Test Methods and maintaining roles, profiles and user accounts.
• Developing Complex Apex Batch Jobs and changes to the existing Jobs for better Performance.
• Developed Visual-force Pages for certifying the User data available for scrubbing.
• Developing Custom Objects, Custom reports and configured Analytical Snapshots to dump the data into on a regular basis for sales performance and lead generation statics.
• Designing high level customized visual force pages using extension controllers, custom controllers and standard controllers.
• Creating Workflows for field updates to accomplish providing the data for scrubbing.
• Providing Support to Day-to-Day issues

Environment: Salesforce.com platform, Data Loader, Apex Classes, Controllers, Triggers, Visual Force, SOQL, SOSL, Workflow & Approvals, Java Ant, Custom Reports, Dashboards, visual workflow.

Confidential, New Hampshire

Salesforce Administrator/Developer

Responsibilities:

• Understanding SFDC CRM processes to document pre-sale activities at the company based on the business life cycle.
• Coordinated business process review meetings with multiple teams to establish standardized workflow processes.
• Configuring email to case feature to stream line internal help desk administration.
• Creating reports of custom financial data of current and potential portfolio companies.
• Creating dashboards to present the reports according to the user profiles.
• Maintaining lead lifetime and leads by source, to manage interactions with investors in the company’s funds.
• Met regularly with interdepartmental work group to monitor and evaluate products;
• Maintained partnerships with industry solution providers.
• Designed custom objects, tabs, records, and views within SFDC to support new workflow processes.
• Met regularly with interdepartmental work group to monitor and evaluate products;
• Maintained partnerships with industry solution providers.

Environment: Salesforce.com, XML, Triggers, Security Controls, third party toolsImport Wizard, Apex, Controllers, Sharing Rules, Workflows, Eclipse IDE

Confidential, Minneapolis

Salesforce Developer

Responsibilities:

• Creating application to maintain the details of the product from demand phase to production phase.
• Coordinated business process review meetings with multiple teams to establish standard workflow processes.
• Using profiles to control maintenance updates in production environment.
• Creating web services using Apex to integrate data from different platforms in to force.com.
• Creating unit cases to test Apex classes and triggers.
• Creating visual force controllers to restrict access to custom websites built using Force.com.
• Implemented SFDC web-to-lead functionality into the corporate site to make lead management simple and efficient.
• Analyze cases and document solutions related to issues during production and maintenance.
• Developed and maintained SFDC analytical reports and dashboards for management review and planning to accurate forecasting purposes.
• Creating triggers to enforce constraints on the fields and schedule tasks.
• Creating schedules for tracking shipping and payment of raw materials and products.
• Creating auto assignment rules using the workflow process to route tasks.
• Handled administration, maintenance and support of Salesforce modules for 50 users.
• Creating page layouts according to the user requirements.

Environment: Salesforce.com Import Wizard, Apex, XML, Controllers, Workflows, Email Updates, Eclipse IDE, JavaScript, Web Services API.

Confidential, California

Salesforce Admin

Responsibilities:

• Created Users, Roles, Profiles, Fields, Reports, Prioritize features based on needs.
• Configured Page layouts based on Users and Profiles.
• Managed day to day administration of salesforce.com instance.
• Responsible for Implementing Salesforce.com for the Help Desk and Change Management Group.
• Created customized reports and Dashboards.
• Created Queues, Public Groups and Email Templates.
• Configured Sharing settings to specify the level of access the users have to each other’s data. Provided record level and field level security.

Environment: Saleforce.com platform, Data Loader, Import Wizard, Eclipse IDE, Controllers, Visual Force Pages, XML, Triggers, Security Controls, Windows XP.

Confidential

Java Developer

Responsibilities:

• Developed the code to generate excel reports and to generate excel graphs using apache poi.
• Developed the workflow code for report generation package.
• Involved in code enhancement and defect fixing.
• Actively participated in Object Oriented Analysis & Design sessions of the Project, which is based on MVC 2 Architecture using J2EE and Struts
• Designed and developed presentation layer using JSF, JSP, and JavaScript in Sun Java Studio Creator.
• Used UML, MS Visio for designing application by creating Sequence and Class diagrams
• Configured faces-config.xml and navigation.xml to set all page navigations and created lot of EJBs to address the business logic.
• Performed Validations on UI data using JSF validators and JavaScript
• Implemented the JSPs and EJBs in the JSF Framework to effectively handle the workflow of the application.
• Used XML as data communication format between different modules of the application.
• Involved in design and developing re-usable web services using SOAP, XML, WSDL, UDDI, XML Schemas, JAXB, and XSL
• Involved in writing the ANT scripts to build and deploy the application
• Extensively used SQL, PL/SQL in constructing views, indexes, stored procedures, triggers, cursors, functions, and relational database models.
• Tested, debugged and implemented the application using JUnit for unit testing.
• Used log4j for tracking errors and debugging the code.
• Applied appropriate design patterns like Façade to simplify the complexity of application and Singleton to generate letters to Chief Financial Officer (CFO).
• Used VSS for code repository and as version control mechanism.
• Conducted code reviews against coding standards and made sure the best practices are maintained in development process.

Environment: Java, J2EE, Servlets, Struts, JSF, JSP, JavaScript, JUnit, SOAP, WSDL, UDDI, JAXB, XSL, ANT Scripts, SQL, PL/SQL, IBM Web Sphere, VSS, EJB 3.0, XML, UML, MS Visio, Unix.

Confidential

Java Developer

Responsibilities:

• Responsible for requirement gathering from the Business Analyst’s and for preparing the Requirement Specification document.
• Developed the Web services Global Payments applications using MVC design pattern.
• Participated in the system study to understand the functionality of the current system.
• Designed UML activity diagrams, sequence diagrams and story boards during the requirements gathering phase, using Rational Software Modeler.
• Developed the application using Struts, JSTL, Servlets and JSP.
• Used Struts Action classes to interact with DAO’s and used Validation framework for Client and Server side validation.
• Application is developed on Eclipse and deployed in tomcat and web logic servers.
• Used server as a back end database and developed complex queries and stored procedures.
• Developed user interface using JSP, DOJO, Java Beans, JavaScript, custom tags, custom Frame Work and AJAX.
• Developed DAO’s to process the database operations.
• Provided support during Quality Assurance and User Acceptance testing phases.
• Providing support to the Clients in resolving the production tickets.

Environment: Dojo, Java 1.5, JSP, JSTL, Servlets, EJB 2.0, SQL, Rational Application Developer 6.0, Web Services, Oracle 10.2,11 g Rational Clear Case, Web Logic, Rational Clear Quest, JavaScript, AJAX, Struts 1.2