SUMMARY

• Salesforce Certified Administrator & Platform Developer with 9 years of professional experience in SDLC (Software Development Life Cycle) with strong Object Oriented Analysis, Designing and Programming skills with 6 years of experience exclusively in Salesforce CRM and Force.com platform.
• Best knowledge in all facets of software development life cycle phases such as Requirement Analysis, Design, Development, Testing and Post implementation revisions.
• Experience on all Configuration, Customization, Development and Support related issues on force.com Platform.
• Good knowledge of customer focused IT delivery methods and strong de - bugging and documentation skills.
• Being Industrious and friendly nature helps to work alone and mingle with different teams with excellent contributions to help in troubleshooting mechanisms and highly adaptable to different work environments.
• Good knowledge in creation of Custom Objects, Custom Fields, Custom Tabs, Global Pick Lists, Custom Reports, Report Folders, Relationships, Lookups, Design of Visualforce Pages, Snapshots and Email Generation as per the application requirements.
• Used Lightning App Builder to create custom Home pages that appear for different profiles.
• Strong experience in Salesforce.com Development by developing the presentation layer in Visualforce and business logic in the Apex Programming by creating the Classes, Triggers, Standard and Custom Controllers, Controller Extensions, S-Controls and Web Services.
• Good knowledge on business activities like Sales, Marketing, Customer Service and Customer Support, Business process and recommended solutions helps to improve the organization processes using Salesforce CRM.
• Used Lightning process builder for visualizing and creating automated business processes.
• Excellent knowledge in customization of standard functionality objects such as Accounts, Contacts, Opportunities, Cases, Leads and Campaigns with the help of Custom Controllers and Controller Extensions.
• Having good knowledge on Salesforce to Salesforce helped partner organizations to share data in more secured and effective way. Also, employed Apex Data Loader, Data Wizard for easy data migration and bulk management.
• Having extensive knowledge on Web-to-Lead, Web-to-Case, Email-to-Case resolved all issues related to Case and Lead Management which intern results in improved customer satisfaction.
• Have good working knowledge on creation of Workflow Approval Processes, Approval Steps, Alerts and Actions which will be used to automate email alerts and field updates.
• Proficient in Data Migration from Traditional Applications to Salesforce using Data Loader Utility, Data Extraction, Data Import Wizard and Data Export Wizard.
• Good working knowledge on Validation Rules, Work Flow Rules and Triggers helped the organizations to maintain Data Quality and Data Consistency.
• Proficient in all Salesforce Administration tasks such as maintaining Documents, Libraries, Creation of Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Reports, Dashboards, Tasks and Events.
• Hands on experience in effectively managing all the organization security related issues such as Session Management, Login History, Login Access Polices, Reset Passwords, Grant Account Login Access, Reset Security Token and View Setup Audit History.
• Improved productivity for our sales team by Lightning Experience.
• Proficient in user interface and web technologies like HTML, XML, CSS, JSP, JavaScript, WSDL, and SOAP.

TECHNICAL SKILLS

Salesforce Technologies: Salesforce CRM, Apex Classes, Apex Triggers, SOQL, Visualforce pages,Lightning, Standard and Custom Controllers, SSO, ApexBatch & Schedule Classes, Web Services, SOAP, WSDL,Chatter, RESTAPI, Reports, Dashboards, Analytic Snapshots, Salesforce1 and Lightning Components.

Custom Integration: Outbound Messages, Workflow Approvals, Field Updates, Custom Objects, Custom Settings, Custom Labels and Tabs, Email Services, Role Hierarchy, Reports and Dashboards, Security Controls, AppExchange Package, Custom Application and Sandbox data loading.

Programming Languages: JAVA, J2EE, C, C++, APEX, SQL and PL/SQL.

Operating Systems: Windows and Unix.

Database: Oracle, Microsoft Access, MySQL.

Web Technologies: JavaScript, JQuery, HTML, XML, CSS, JSON, JSP, SOAP and REST.

IDE and Tools: Apex Data Loader, Force.com IDE Plug-in, Force.com GUI, Force.com Apex Explorer, Eclipse, Change Sets, Force.com ANT migration tool and TOAD.

PROFESSIONAL EXPERIENCE

Confidential, Seattle WA

Senior Salesforce Developer/Administrator

Responsibilities:

• Participated and provided most accurate solutions to integrate the ecommerce application with the legacy systems for most accurate and reliable downstream order and payment processing system.
• Worked as backend developer and team member, performed the roles of Senior Developer and Administrator for the CloudCraze application built on salesforce platform.
• Actively involved in discussions with Implementation team, Business analyst and other developers, which primarily focused on providing the complex solutions to suite real time business needs.
• Participated in the requirement analysis and development of the Visualforce Pages, Triggers and Validation Rules to help sales representatives for better account, contact and lead qualification.
• Worked on both SFDC Standard and Custom Objects, Fields, Relationships, Test Cases, Workflows and Schema Builder to ensure the application meets the organization’s primary goal of taking orders from online storefront.
• Deployment of custom code using GitHub and Jenkins from local folders across several environments and this also involves instant hot fix resolution during non-business hours.
• Involved in the activities of data management related to prices, product and product media which involves several departments such as Sales, Administration and Marketing.
• Interacted with various business team members to gather the requirements and documented the requirements.
• Implemented query more loop for code optimization and SOQL statements within custom controllers, extensions and triggers to avoid governor limits and heap size issues.
• Created detailed data mapping document for integrating various systems with Salesforce and CloudCraze.

Environment: Eclipse IDE, Salesforce.com, Force.com Sandbox, GitHub, Jenkins, Import Wizard, Export Wizard, Online Data Loader, Controllers, Sharing Rules and Visualforce Pages.

Confidential, Bellevue WA

Senior Salesforce Developer/Administrator

Responsibilities:

• Participated in the requirement analysis of the Custom Objects, Visualforce Pages, Triggers, Validation Rules to help internal help desk cases, customize campaign budgeting and lead qualification.
• Managed users, hierarchical roles, profiles and security controls.
• Created custom controllers implementing complex code for retrieval from Salesforce to Visualforce Pages.
• Interacted with various business team members to gather the requirements and documented the requirements.
• Implemented SOQL statements within custom controllers, extensions and triggers to avoid governor limits.
• Created mash-ups to include data from many external end-points such as including financial information from 3rd parties in the customer’s profile.
• Worked on customization of visual force to have Lightning experience for desktop and mobile applications.
• Migrated consistently to Lightning from Classic in order the sales reps find Just-In-Time information about customers and prospects and close the deals faster.
• Build reusable components, and customized Salesforce1 mobile app using Lightning component framework.
• Successfully customized SFDC interface which is responsible for performing administrative functions in Salesforce CRM such as creating pick-lists and lookup fields.
• Created detailed data mapping document for integrating various systems with Salesforce.com.
• Completed the Application modification functionality and the Toolbar modification functionality of the application as separate Modules and integrated them onto one composite application.
• Created various summary reports, matrix reports, pie charts, dashboards and setup report folders to authenticate users based on their profiles with permissions.
• Implemented complex approval processes to ensure proper authorization in the high stakes environment of capital management.

Environment: Eclipse IDE, Salesforce.com sites, Lightning, Lightning Components, Aura Framework, Communities, Apex, JavaScript, Web Services API, Controllers, Sharing Rules, Visualforce Pages, Workflows and Email Updates.

Confidential, Medford MA

Senior Salesforce Developer/Administrator

Responsibilities:

• Active participation in Project Management Activities-Allocation of tasks, communicating project status to all the stakeholders in a timely manner, tracking of project progression status, knowledge transfer, Cost-benefit estimation and evaluation and participate in client facing meetings.
• Worked closely with sales team and business analysts and performed detailed analysis of business and user requirements, designed the solution by customizing various standard objects.
• Worked on salesforce communities to interlink sales team directly with channel partners.
• Designed, and developed Apex Classes, Controller Classes, Extensions and Apex Triggers for various functional needs in the application. Also, designed various Webpages in Visualforce for customers to select a variety of services offered by the organization and integrate them with the pricing team.
• Maintaining test coverage for all the classes and triggers and supporting deployment activities.
• Used SOQL queries with consideration to Governor Limits for data manipulation needs of the application.
• Used Data Loader for insert, update and bulk import or export of data from S-Objects. Used it to read, extract, and load data from comma separated value files.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Experience in creating workflow rules and related tasks, email alerts, filed updates to implement business logic.

Environment: Saleforce.com platform, Apex Language, Visualforce Pages, HTML, Java Script, Workflow Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox, Eclipse IDE Plug-in, Data Loader.

Confidential, Ridgefield Park NJ

SFDC Developer/Administrator

Responsibilities:

• Assuming a leadership role in requirements definition and application best practices and assisting with determining project scope with project managers and sponsors.
• Gathered user and functional system requirements via workshops, interviews and workflow storyboards and Working with project teams to prioritize collected requirements.
• Prepared comprehensive Functional Requirements Documents for the project based on business requirements, priorities and scope.
• Analyzed change requests for existing applications and projects implementing new applications and creating process models, specifications, diagrams and charts to provide direction to the project teams.
• Understanding and leveraging SFDC CRM processes for help with pre-sale activities.
• Developed various Custom Objects, Formula fields, Master-Detail, Lookup relationships, Tabs and validation rules.
• Created various Profiles and Page Layouts and configured the Permissions based on the Organization hierarchy.
• Designed various Custom tabs, Approval Processes and Auto-Response for automating business logic.
• Created Many-to-Many relationships and implemented Roll-up Summary fields to aggregate data from child records on the parent using master detail relationships.
• Developed various Visualforce Pages, Apex Triggers to include extra functionality and wrote Apex Classes and Controller to provide functionality to the visual pages.
• Implemented Salesforce.com web services client using Sales force web services API, Java, XML and partner WSDL.
• Developed several Custom Reports & Dashboards to better assist managers and also report folder to provide report accessibility to appropriate personnel.

Environment: Apex Language, Visualforce Pages, Components and Controllers, Data Loader, Workflow Rules, Approval Processes, Reports, Service Cloud, Custom Objects, Custom Tabs, Email Services, HTML, Java Script, Web Services, WSDL, Eclipse IDE Plug-in and Windows.

Confidential, Farmington Hills MI

SFDC Developer/Administrator

Responsibilities:

• Created custom objects, Visualforce pages, triggers, validation rules to help track internal help desk cases, customize campaign budgeting and lead qualification.
• Created custom controllers implementing complex code for retrieval from Salesforce to Visualforce pages.
• Customized standard sales force objects like Accounts, Contacts, case management and solutions.
• Wrote SOQL and DML statements within custom controllers, extensions and triggers.
• Always achieved test methods with code coverage of 80-100% covering all scenarios.
• Created an interactive UI to improve customer experience while recording the damage incurred to the property.
• Embedded Flex component into Visualforce pages of Salesforce.com.
• Presented large data volumes in salesforce.com and obtained interactive graphs.
• Implemented complex approval processes to ensure proper authorization in the high-stakes environment of capital management.
• Migrated Accounts, Leads, Contacts, Opportunities and sales data from external systems into SFDC. Communicated regularly with the SFDC designated super users to support them in their role and provide information and training on new features and functionality.

Environment: APEX, Web services, SOQL, Data Import Wizard, XML, Java servlets, Visualforce Pages and Workflows.

Confidential, Secaucus NJ

SFDC Developer

Responsibilities:

• Developed SFDC ETL processes using Java and Salesforce Web Services API.
• Delivered project reports using conation of custom objects and standard objects.
• Created mash-ups to include data from many external end-points such as including financial information from 3rd parties in the customer’s profile using WSDL.
• Successfully utilized Data Loader for Data Management by performing bulk imports and exports of data.
• Perform administration tasks as needed, managing custom fields, integration and data clean up.
• Complete the Application modification functionality and the Toolbar modification functionality of the application as separate Flex Modules and integrated them onto one composite application.
• Integrated SFDC with external systems using Web Services for approval and custom workflow solution.
• Developed SFDC site and customer portal for various organizational units and partners.
• Set up various security levels and privileges by customizing client team Profiles and Roles.
• Created data migration document for to & fro migration of data from SFDC environment.
• Developed Email handlers for generating PDFs from Leads received from several sources using Apex.
• Implemented on demand pricing and products configuration using JavaScript.

Environment: SFDC, Apex, Data Loader, Import Wizard, Eclipse IDE, Controllers, Visualforce Pages, XML, Triggers, Security Controls, Reports, Email Services, mash-ups and API.

Confidential

Java Developer

Responsibilities:

• Involved in analysis and design phases of Software Development Life Cycle.
• Involved in Object Oriented Analysis and Design using UML and create activity diagrams, sequence diagrams, class diagrams and use case diagrams for various use cases.
• Involved in the integration of spring for implementing Dependency Injection.
• Primarily focused on the spring components such as Dispatcher Servlets, Controllers, Model and View Objects.
• Used different types of controllers like simple form Controller, Abstract Controller and Controller interface etc.
• Used JavaScript for client-side validations, and AJAX to create interactive front-end GUI.
• Involved in coding for presentation layer using JSF framework, JSPs, Java Script and XML.
• Used JDBC to access Oracle database and implemented connection pooling.
• Part of the design team to finalize the design/ architecture of the project and developed core modules.
• Experience in application design and development with a comprehensive knowledge of Java and J2EE.
• Involved in testing the application during the system and integration test phases.

Environment: JSP, Servlets, Tomcat, Java, HTML, CSS, JavaScript, UML, XML, Oracle and Linux.

Confidential

Java Developer/Analyst

Responsibilities:

• Studied the project requirement and designed the project. Created tables, views, synonyms and sequences.
• Developed the application using Eclipse as the IDE and used standard features for editing, debugging, compiling, formatting, build automation and version control.
• Created Database Triggers, Stored Procedure, Functions and Packages.
• Optimized queries using rule based & cost based approach.
• Created database objects like tables, views, synonyms, indexes and sequences.
• Created front end applications using forms and reports.
• Development UI modules using HTML, JSP, JavaScript and CSS.
• Used SQL Loader and Export, Import utilities for data loading. Modified existing forms, reports, and graphs as per the enhancement. Tested all the new and modified program units.
• Extensively used triggers, PL/SQL procedures, packages, functions while developing the forms and reports.

Environment: J2EE, JSP, Java Beans, HTML, JavaScript, Tomcat Web server, Oracle and MS Visual SourceSafe.